Albertson's, Inc.

Albertsons[redacted]
[redacted]  May 6th 2015 Revdex.com/Serving the Snake River Region[redacted]
[redacted]
 Re: [redacted]       Thank you for contacting Albertsons Customer Care. We have received your letter...

regarding Ms. [redacted] and the cake she purchased at her local Albertsons store. After reviewing the customer’s complaint, [redacted], the Store Director contacted the customer on May 5th 2015.  The customer was offered a full refund for the cake that was purchased.  The customer was satisfied with this resolution.  If we can provide any information or be of service to you in the future, please feel free to contact us by email at [redacted] or by phone at ###-###-####.  Sincerely,
[redacted]Director, Customer Interaction Center

Complaint: [redacted]I am rejecting this response because:
The attached email confirmation indicates an estimated total of $146.24. The deduction/charge to my checking account was as follows:
 
AUG 31 2016
ALBERTSONS STO00001BOISE IDUS
Point of Sale
($187.06)
I have no idea where they are coming up with $15.00 difference. Someone needs to brush up on their math skills. Also, I do not have a credit of $12.00 applied to my checking account to date. If they applied a credit to their online shopping site, I decline. I will not be shopping at Albertsons again due to this issue, and for sure not via their online service. God only knows how much they would charge over and above the estimate. Probably at least enough to recoup any credit applied.
I resent my request for a $25.00 credit to my original payment method/debit card ending [redacted] to [redacted] and [redacted] for the third time the day I filed my Revdex.com complaint. I have still not received a response to date. My opinion of Albertsons has been significantly changed after this issue, more due to the lack of response than anything. 
I am only asking for a fair resolution to this matter. I appreciate your time and consideration of my request. 
Sincerely,
[redacted]

Upon receipt of this case regarding concerns relayed by Mr. [redacted], we forwarded to District Manager, [redacted]. Mr. [redacted] contacted Mr. [redacted] and discussed the concerns that he had with his local Albertsons store. Mr. [redacted] let Mr. [redacted] know that he would have audits and checks done to...

address the problems with pricing that has occurred. Mr. [redacted] also let Mr. [redacted]s know that he would follow-up with him, in approximately 30 days, to see how the store is doing. Mr. [redacted] was satisfied with the steps that will be taken to address this complaint.

This concern was referred to the Store Manager and to our Payment Services team for further investigation as the request for cash over was declined. As was previously advised to Ms. [redacted], the information that she is needing is not available to us and so unfortunately, there is nothing we can...

do to assist her with what she is requesting. She would need to wait for her bank to take the hold off of this transaction.

Upon receipt of this concern, we forwarded to the Store Director for further review. The Store Director had her General Manager contact Ms. [redacted] regarding her concern. The General Manager spoke with the customer and let her know that she had nothing to be alarmed or concerned about.  The...

Store Director and the Customer service Supervisor were doing a Wednesday ad check and observing our associates to see if they were engaging and greeting customers.  Once that was explained the customer was okay and said she would return to the store in the future.

Albertsons [redacted]     September 2, 2015     Revdex.com Serving the Snake River Region [redacted] [redacted]       Re: [redacted]         Thank you for contacting Albertsons Customer Care. We have received the follow up letter requesting a copy of guidelines that our Pharmacies follow.   After reviewing the customer’s complaint, the Pharmacy District Manager, [redacted], reached out to the customer to share with him the government’s own guidance on the anti-inducement provisions. We have attached a copy of the provisions we are referring to with this letter.   If we can provide any information or be of service to you in the future, please feel free to contact us by email at [redacted] or by phone at ###-###-####.     Sincerely, [redacted] Director, Customer Interaction Center

We have made several attempts to reach Mr. Chitwood to find out the specific Albertsons location this case is concerning but have not received a response. We will make another attempt to reach him and will update you with the outcome as soon as possible.

Albertsons[redacted]  September 15, 2015 Revdex.com Serving the Snake River Region[redacted]  Re: [redacted]       Thank you for contacting Albertsons Customer Care. We have received your...

letter regarding Mr. [redacted]’s double charge at his local Albertsons.  After reviewing the customer’s complaint, Mr. [redacted] was contacted by the Director of Customer Service and Operations, Kristin Sutton. He was asked to come back into the store for the refund. He refused our offer to refund him at store level so a money order was sent to his home address.  If we can provide any information or be of service to you in the future, please feel free to contact us by email at [email protected] or by phone at ###-###-####.  Sincerely,[redacted]Director, Customer Interaction Center

Dear Mr. [redacted], Thank you for sharing your concerns regarding the sourcing of the available selection of produce at your local store. Any item shown in our ads that has the “Local” tag should either be grown or manufactured in the state of California. If there is any doubt on the location, or if...

there is a potential of having a mixed growing area including Arizona or other states, we will pull the tag. Please know that our preference is to always source locally when it is available and it makes sense to do so. We will be sure to continue sharing your feedback with our Merchandising Teams so they are kept in the loop. Thank you for your time. Thank you,[redacted]Customer Support Contact ID [redacted]

We have emailed Mr. Horne to ask that he provide the location of the Store where he was overcharged as this needs to be referred to the Store Manager and District Manager to resolve. We are waiting for that information.

This business created excessive wait times inside their store. I spent over 20 minutes waiting in line which then led to my personal belongings being destroyed. Albertsons caused this problem and is now trying to cope out of liability for a problem they caused.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yes I refused to go back to or shop at their establishment.  As to their sending me a money order, either they're making the paper to print it on or they found a slower way to mail it, but after a week it still hasn't arrived.Frankly, I doubt I'll ever see the money again.
Regards,
[redacted]