Albion Management Group

Hello, My experience with Dataqom was nothing short of seamless, quick, and gentleThe sales rep, [redacted] ***, was extremely polite and compassionateHe assuaged all of my concerns with switching my processing overThe administrative/customer retention team was also very kind [redacted] took over from [redacted] in the transition and told me to sit back and relaxShe handled everything from helping me install QuickBooks to confirming that my credit card processing was "greenlighted." I wholeheartedly recommend Dataqom to anyone looking for a processor that treats their clients as family and follow through on their word Best regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.*We were billed for "QB's $for non returned or refunded"- WE NEVER RECEIVED ANY QB PRODUCTS, EVEN AFTER SEVERAL REQUESTS WERE MADE! Please review part of the complaint *$swiper *** has made no request for a return of this product, nor were we told in any customer contract or agreement that we would be billed for this product upon cancellation Provide us with a mailing address and we will gladly return when you reimburse *ETF- We have no idea what this charge is for, nor is listed in any of our customer agreement/or contracts I deny all charges on our account after 1/13/15, as NONE of them were listed in our customer contract/agreement I did not agree to any cancellation fees nor was I told there would be any when we signed the original contracts Regards,
*** ***

Merchant account closed 1/13/15Annual fee credited to account $on 1/20/was charged on Dec statement.PCI Account closed 1/13/15Acknowledgement from *** closed 1/20/15They were billed for QB's $non returned or refunded and also swiper that was not returned for
$No notes of QB to be billed on any form $ETF was charged. Please inform the merchant that all was closed per their requestIf accounts are closed mid-month and customer was advised that they would be responsible for fees in arrearsAll completed by merchant request

I just started my merchant and payroll account through this company, but Id have to say that so far its been greatI spoke with Adam C*** and he's has been an awesome helpNo matter if you have a question or concern with something he will be there to solve it at anytimeI never have a problem getting a hold of himAmazing Sales Rep!
On the payroll side Davey T*** is the bestHe's so helpfulAlso very reachableThe SweetestIf you want great help for you business this is the place to go toI so recommend it

I have been very happy with the service from this company*** *** has been a lifesaver and has gone above and beyond! Lindsay is a great help as wellI never feel like I am a "number" but I receive personal serviceThey know me by "first name!"
** **

I was reluctant to change merchant service companies as I was using Intuit's merchant services integrated with *** but these guys walked us through the process quickly and with very few problems Now, we're enjoying considerable savings!
I'd recommend anyone who uses *** software to consider these guys You won't regret it

Dear Mr. [redacted], This letter signifies that
Albion Management Group, LLC dba Dataqom [redacted]
[redacted]
[redacted]
###-###-####
Will refund:[redacted], Owner [redacted]
[redacted]...

[redacted]
###-###-####
The amount of $336.95.
In return, we ask that the complaint be considered resolved.
Case #: [redacted]
Date Filed: 3/13/2014 Revdex.com
Serving Central, Northern and Western Arizona
4428 N. 12th Street
Phoenix, AZ 85014-4585
###-###-####
We apologize profusely for the negligent behavior of our since terminated employee, and promise to hold quarterly 360 degree reviews moving forward.

5/22/14 Submitted MM5/23/14 Approved, welcome letter sent. Swiper ordered: [redacted]5/28/14 Left message MM6/2/14 Left another message MM6/10/14 Left message MM6/12/14 Appointment set for tomorrow AM. MM6/13/14   Activated and PCI completed. Email to [redacted], merchant is looking for software but that is not noted anywhere. MM6/17/2014 Sent [redacted]® download via email. AR6/27/2014 Sent shipping invoice. AR11/21/14 Has not processed since July. In rebates. Tried to contact and received no answer. AR1/12/15 API, left 3 messages with no response. Wants to close. MM1/13/15 Sent request to credit annual per [redacted]. Sent forms to close as well. MM1/13/15 Received form to close merchant account. Forwarded to [redacted]. MM1/14/15 Received form to close. PCI removed and sent to [redacted]. MM1/20/15 Account closed. MJ [redacted]® was emailed. If we call and she did not use the license we can refund.  Standard cancelation fee applies. If [redacted] requests refund, it can be refunded. If she were to ship the mobile device back she would be refunded. She knows this.  It has been explained to her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Hello,
My experience with Dataqom was nothing short of seamless, quick, and gentle. The sales rep, [redacted], was extremely polite and compassionate. He assuaged all of my concerns with switching my processing over. The administrative/customer retention team was also very kind. [redacted] took over from [redacted] in the transition and told me to sit back and relax. She handled everything from helping me install QuickBooks to confirming that my credit card processing was "greenlighted."
I wholeheartedly recommend Dataqom to anyone looking for a processor that treats their clients as family and follow through on their word.
Best regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.*We were billed for "QB's $199.00 for non returned or refunded"- WE NEVER RECEIVED ANY QB PRODUCTS, EVEN AFTER SEVERAL REQUESTS WERE MADE!  Please review part of the complaint.  *$60.00 swiper.  [redacted] has made no request for a return of this product, nor were we told in any customer contract or agreement that we would be billed for this product upon cancellation.  Provide us with a mailing address and we will gladly return when you reimburse.  *475.00 ETF- We have no idea what this charge is for, nor is listed in any of our customer agreement/or contracts.  I deny all charges on our account after 1/13/15, as NONE of them were listed in our customer contract/agreement.  I did not agree to any cancellation fees nor was I told there would be any when we signed the original contracts.  Regards,

Merchant account closed 1/13/15Annual fee credited to account $75.00 on 1/20/15 was charged on Dec statement.PCI Account closed 1/13/15Acknowledgement from [redacted] closed 1/20/15They were billed for QB's $199.00 non returned or refunded and also swiper that was not returned for...

$60.00. No notes of QB to be billed on any form.  $475.00 ETF was charged. Please inform the merchant that all was closed per their request. If accounts are closed mid-month and customer was advised that they would be responsible for fees in arrears. All completed by merchant request.

I have been working with this company for serval years. They are also their if I have any problems or questions. I would highly recommend this company.

We would like to recover the amount taken from our business bank account in the amount of...

$495.00 X2 = $980.00 for breach of contract with [redacted]

Dataqom/Datainsure is the best company I have ever had! They helped me learn Quick Books, and got me a great payroll reduction. Anytime I need to reach them they respond very quickly. The best part is that I have a relationship with a human being instead of different people I have never spoke to before. They really bring the meaning of customer service back. I would highly recommend!

Dear Mr. [redacted], This letter signifies that

Albion Management Group, LLC dba Dataqom [redacted]

###-###-####

Will refund:[redacted], Owner [redacted]...

[redacted]

###-###-####

The amount of $336.95.

In return, we ask that the complaint be considered resolved.

Case #: [redacted]

Date Filed: 3/13/2014 Revdex.com

Serving Central, Northern and Western Arizona

4428 N. 12th Street

Phoenix, AZ 85014-4585

###-###-####

We apologize profusely for the negligent behavior of our since terminated employee, and promise to hold quarterly 360 degree reviews moving forward.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

5/22/14 Submitted MM5/23/14 Approved, welcome letter sent. Swiper ordered: [redacted]5/28/14 Left message MM6/2/14 Left another message MM6/10/14 Left message MM6/12/14 Appointment set for tomorrow AM. MM6/13/14   Activated and PCI completed. Email to [redacted], merchant is looking for software but that is not noted anywhere. MM6/17/2014 Sent [redacted]® download via email. AR6/27/2014 Sent shipping invoice. AR11/21/14 Has not processed since July. In rebates. Tried to contact and received no answer. AR1/12/15 API, left 3 messages with no response. Wants to close. MM1/13/15 Sent request to credit annual per [redacted]. Sent forms to close as well. MM1/13/15 Received form to close merchant account. Forwarded to [redacted]. MM1/14/15 Received form to close. PCI removed and sent to [redacted]. MM1/20/15 Account closed. MJ [redacted]® was emailed. If we call and she did not use the license we can refund.  Standard cancelation fee applies. If [redacted] requests refund, it can be refunded. If she were to ship the mobile device back she would be refunded. She knows this.  It has been explained to her.

I just started my merchant and payroll account through this company, but Id have to say that so far its been great. I spoke with Adam C[redacted] and he's has been an awesome help. No matter if you have a question or concern with something he will be there to solve it at anytime. I never have a problem getting a hold of him. Amazing Sales Rep!
On the payroll side Davey T[redacted] is the best. He's so helpful. Also very reachable. The Sweetest. If you want great help for you business this is the place to go to. I so recommend it.

Hello,

My experience with Dataqom was nothing short of seamless, quick, and gentle. The sales rep, [redacted], was extremely polite and compassionate. He assuaged all of my concerns with switching my processing over. The administrative/customer retention team was also very kind. [redacted] took over from [redacted] in the transition and told me to sit back and relax. She handled everything from helping me install QuickBooks to confirming that my credit card processing was "greenlighted."

I wholeheartedly recommend Dataqom to anyone looking for a processor that treats their clients as family and follow through on their word.

Best regards, [redacted]