Albion Management Group

Hello, My experience with Dataqom was nothing short of seamless, quick, and gentleThe sales rep, [redacted] ***, was extremely polite and compassionateHe assuaged all of my concerns with switching my processing overThe administrative/customer retention team was also very kind [redacted] took over from [redacted] in the transition and told me to sit back and relaxShe handled everything from helping me install QuickBooks to confirming that my credit card processing was "greenlighted." I wholeheartedly recommend Dataqom to anyone looking for a processor that treats their clients as family and follow through on their word Best regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.*We were billed for "QB's $for non returned or refunded"- WE NEVER RECEIVED ANY QB PRODUCTS, EVEN AFTER SEVERAL REQUESTS WERE MADE! Please review part of the complaint *$swiper *** has made no request for a return of this product, nor were we told in any customer contract or agreement that we would be billed for this product upon cancellation Provide us with a mailing address and we will gladly return when you reimburse *ETF- We have no idea what this charge is for, nor is listed in any of our customer agreement/or contracts I deny all charges on our account after 1/13/15, as NONE of them were listed in our customer contract/agreement I did not agree to any cancellation fees nor was I told there would be any when we signed the original contracts Regards,
*** ***

Merchant account closed 1/13/15Annual fee credited to account $on 1/20/was charged on Dec statement.PCI Account closed 1/13/15Acknowledgement from *** closed 1/20/15They were billed for QB's $non returned or refunded and also swiper that was not returned for
$No notes of QB to be billed on any form $ETF was charged. Please inform the merchant that all was closed per their requestIf accounts are closed mid-month and customer was advised that they would be responsible for fees in arrearsAll completed by merchant request

I just started my merchant and payroll account through this company, but Id have to say that so far its been greatI spoke with Adam C*** and he's has been an awesome helpNo matter if you have a question or concern with something he will be there to solve it at anytimeI never have a problem getting a hold of himAmazing Sales Rep!
On the payroll side Davey T*** is the bestHe's so helpfulAlso very reachableThe SweetestIf you want great help for you business this is the place to go toI so recommend it

I have been very happy with the service from this company*** *** has been a lifesaver and has gone above and beyond! Lindsay is a great help as wellI never feel like I am a "number" but I receive personal serviceThey know me by "first name!"
** **

I was reluctant to change merchant service companies as I was using Intuit's merchant services integrated with *** but these guys walked us through the process quickly and with very few problems Now, we're enjoying considerable savings!
I'd recommend anyone who uses *** software to consider these guys You won't regret it

Dear Mr. [redacted], This letter signifies that
Albion Management Group, LLC dba Dataqom [redacted]
[redacted]
[redacted]
###-###-####
Will refund:[redacted], Owner [redacted]
[redacted]...

[redacted]
###-###-####
The amount of $336.95.
In return, we ask that the complaint be considered resolved.
Case #: [redacted]
Date Filed: 3/13/2014 Revdex.com
Serving Central, Northern and Western Arizona
4428 N. 12th Street
Phoenix, AZ 85014-4585
###-###-####
We apologize profusely for the negligent behavior of our since terminated employee, and promise to hold quarterly 360 degree reviews moving forward.

5/22/14 Submitted MM5/23/14 Approved, welcome letter sent. Swiper ordered: [redacted]5/28/14 Left message MM6/2/14 Left another message MM6/10/14 Left message MM6/12/14 Appointment set for tomorrow AM. MM6/13/14   Activated and PCI completed. Email to [redacted], merchant is looking for software but that is not noted anywhere. MM6/17/2014 Sent [redacted]® download via email. AR6/27/2014 Sent shipping invoice. AR11/21/14 Has not processed since July. In rebates. Tried to contact and received no answer. AR1/12/15 API, left 3 messages with no response. Wants to close. MM1/13/15 Sent request to credit annual per [redacted]. Sent forms to close as well. MM1/13/15 Received form to close merchant account. Forwarded to [redacted]. MM1/14/15 Received form to close. PCI removed and sent to [redacted]. MM1/20/15 Account closed. MJ [redacted]® was emailed. If we call and she did not use the license we can refund.  Standard cancelation fee applies. If [redacted] requests refund, it can be refunded. If she were to ship the mobile device back she would be refunded. She knows this.  It has been explained to her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Hello,
My experience with Dataqom was nothing short of seamless, quick, and gentle. The sales rep, [redacted], was extremely polite and compassionate. He assuaged all of my concerns with switching my processing over. The administrative/customer retention team was also very kind. [redacted] took over from [redacted] in the transition and told me to sit back and relax. She handled everything from helping me install QuickBooks to confirming that my credit card processing was "greenlighted."
I wholeheartedly recommend Dataqom to anyone looking for a processor that treats their clients as family and follow through on their word.
Best regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.*We were billed for "QB's $199.00 for non returned or refunded"- WE NEVER RECEIVED ANY QB PRODUCTS, EVEN AFTER SEVERAL REQUESTS WERE MADE!  Please review part of the complaint.  *$60.00 swiper.  [redacted] has made no request for a return of this product, nor were we told in any customer contract or agreement that we would be billed for this product upon cancellation.  Provide us with a mailing address and we will gladly return when you reimburse.  *475.00 ETF- We have no idea what this charge is for, nor is listed in any of our customer agreement/or contracts.  I deny all charges on our account after 1/13/15, as NONE of them were listed in our customer contract/agreement.  I did not agree to any cancellation fees nor was I told there would be any when we signed the original contracts.  Regards,

Merchant account closed 1/13/15Annual fee credited to account $75.00 on 1/20/15 was charged on Dec statement.PCI Account closed 1/13/15Acknowledgement from [redacted] closed 1/20/15They were billed for QB's $199.00 non returned or refunded and also swiper that was not returned for...

$60.00. No notes of QB to be billed on any form.  $475.00 ETF was charged. Please inform the merchant that all was closed per their request. If accounts are closed mid-month and customer was advised that they would be responsible for fees in arrears. All completed by merchant request.

I have been working with this company for serval years. They are also their if I have any problems or questions. I would highly recommend this company.

We would like to recover the amount taken from our business bank account in the amount of...

$495.00 X2 = $980.00 for breach of contract with [redacted]

Dataqom/Datainsure is the best company I have ever had! They helped me learn Quick Books, and got me a great payroll reduction. Anytime I need to reach them they respond very quickly. The best part is that I have a relationship with a human being instead of different people I have never spoke to before. They really bring the meaning of customer service back. I would highly recommend!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear Mr. [redacted], This letter signifies that

Albion Management Group, LLC dba Dataqom [redacted]

###-###-####

Will refund:[redacted], Owner [redacted]...

[redacted]

###-###-####

The amount of $336.95.

In return, we ask that the complaint be considered resolved.

Case #: [redacted]

Date Filed: 3/13/2014 Revdex.com

Serving Central, Northern and Western Arizona

4428 N. 12th Street

Phoenix, AZ 85014-4585

###-###-####

We apologize profusely for the negligent behavior of our since terminated employee, and promise to hold quarterly 360 degree reviews moving forward.

Hello,

My experience with Dataqom was nothing short of seamless, quick, and gentle. The sales rep, [redacted], was extremely polite and compassionate. He assuaged all of my concerns with switching my processing over. The administrative/customer retention team was also very kind. [redacted] took over from [redacted] in the transition and told me to sit back and relax. She handled everything from helping me install QuickBooks to confirming that my credit card processing was "greenlighted."

I wholeheartedly recommend Dataqom to anyone looking for a processor that treats their clients as family and follow through on their word.

Best regards, [redacted]

I just started my merchant and payroll account through this company, but Id have to say that so far its been great. I spoke with Adam C[redacted] and he's has been an awesome help. No matter if you have a question or concern with something he will be there to solve it at anytime. I never have a problem getting a hold of him. Amazing Sales Rep!
On the payroll side Davey T[redacted] is the best. He's so helpful. Also very reachable. The Sweetest. If you want great help for you business this is the place to go to. I so recommend it.

5/22/14 Submitted MM5/23/14 Approved, welcome letter sent. Swiper ordered: [redacted]5/28/14 Left message MM6/2/14 Left another message MM6/10/14 Left message MM6/12/14 Appointment set for tomorrow AM. MM6/13/14   Activated and PCI completed. Email to [redacted], merchant is looking for software but that is not noted anywhere. MM6/17/2014 Sent [redacted]® download via email. AR6/27/2014 Sent shipping invoice. AR11/21/14 Has not processed since July. In rebates. Tried to contact and received no answer. AR1/12/15 API, left 3 messages with no response. Wants to close. MM1/13/15 Sent request to credit annual per [redacted]. Sent forms to close as well. MM1/13/15 Received form to close merchant account. Forwarded to [redacted]. MM1/14/15 Received form to close. PCI removed and sent to [redacted]. MM1/20/15 Account closed. MJ [redacted]® was emailed. If we call and she did not use the license we can refund.  Standard cancelation fee applies. If [redacted] requests refund, it can be refunded. If she were to ship the mobile device back she would be refunded. She knows this.  It has been explained to her.