[redacted]Please accept my apologies for the delay in my response. Month end can be a very busy time for me and I wanted to carefully craft my response in accordance with your letter’s recommendations. If you research my history with the Revdex.com, you will find I have always been supportive of your...
mission, I believe in your process, and I appreciate the work that you do. We all strive for fairness in any of these situations. 1) We do not have [redacted] on record here as owner of the 2016 Subaru in question. The vehicle belongs to a [redacted], and attempts to contact her at any point have been unsuccessful.2) We typically do not discuss matters regarding a vehicle with people that can’t prove ownership in some fashion.3) In this case however, in an effort to assist, we reviewed the situation, and did see issues with the paint on the vehicle. We also sent pictures to Subaru Corporate, and they were of the opinion as we were, that something had landed on the paint and caused the issue. The shape of the blemishes reflect the shape of some sort of seed pod, which can happen when a car is parked under certain trees, and the organic matter/material is not removed in a timely fashion. The degeneration of said material can damage any painted surface.4) We had contracted with a vendor to perform the paintless dent repair on 11/14/2017. The issue with the paint was reported to us on 6/2/2017, 6.5 months later. Again, we did no actual paint work to the car in this instance. We had previously painted the hood and front right fender from an accident on 8/31/2016. The current paint issues are on all flat surfaces of the car, hood, roof, and trunk. 5) We have used this paintless dent removal vendor on countless Subaru’s, as we have with other makes and models. We have had with no reported issues with paint after the fact.6) The gentlemen that contacted the Revdex.com, on virtually each contact with us, from the beginning, has used abusive and inappropriate tone and language. Again, he is not the owner of the vehicle.7) In conclusion, I will offer no further remedy or assistance in this case as I, and my experts in my body shop, accept no responsibility for any issue with the paint. We also ask that the gentlemen who contacted the Revdex.com in this matter not contact us. If there are any questions, we will gladly discuss things with [redacted], the owner of the vehicle. Thank You,Andrew C. H[redacted] General Manager - Joseph Auto Group[redacted]
[redacted]Please accept my apologies for the delay in my response. Month end can be a very busy time for me and I wanted to carefully craft my response in accordance with your letter’s recommendations. If you research my history with the Revdex.com, you will find I have always been supportive of your...
mission, I believe in your process, and I appreciate the work that you do. We all strive for fairness in any of these situations. 1) We do not have [redacted] on record here as owner of the 2016 Subaru in question. The vehicle belongs to a [redacted], and attempts to contact her at any point have been unsuccessful.2) We typically do not discuss matters regarding a vehicle with people that can’t prove ownership in some fashion.3) In this case however, in an effort to assist, we reviewed the situation, and did see issues with the paint on the vehicle. We also sent pictures to Subaru Corporate, and they were of the opinion as we were, that something had landed on the paint and caused the issue. The shape of the blemishes reflect the shape of some sort of seed pod, which can happen when a car is parked under certain trees, and the organic matter/material is not removed in a timely fashion. The degeneration of said material can damage any painted surface.4) We had contracted with a vendor to perform the paintless dent repair on 11/14/2017. The issue with the paint was reported to us on 6/2/2017, 6.5 months later. Again, we did no actual paint work to the car in this instance. We had previously painted the hood and front right fender from an accident on 8/31/2016. The current paint issues are on all flat surfaces of the car, hood, roof, and trunk. 5) We have used this paintless dent removal vendor on countless Subaru’s, as we have with other makes and models. We have had with no reported issues with paint after the fact.6) The gentlemen that contacted the Revdex.com, on virtually each contact with us, from the beginning, has used abusive and inappropriate tone and language. Again, he is not the owner of the vehicle.7) In conclusion, I will offer no further remedy or assistance in this case as I, and my experts in my body shop, accept no responsibility for any issue with the paint. We also ask that the gentlemen who contacted the Revdex.com in this matter not contact us. If there are any questions, we will gladly discuss things with [redacted], the owner of the vehicle. Thank You,Andrew C. H[redacted] General Manager - Joseph Auto Group[redacted]