Alcon Laboratories

August 17, Hello,We apologize that Ms [redacted] has experienced issues in trying to get her rebate cards We have reached out to our Rebate Team, and tracking numbers have been issued to Ms***, one for her annual supply, a second for her daughter It will take 6-weeks for the $cards to arriveWe have communicated the tracking numbers and timeline to Ms [redacted] in a private email Thank you, Alcon Laboratories, Inc

August 4, Ms***Thank you for bringing your rebate concern to our attention We have reached out to the rebate group and they have returned the following information Each of the rebates were only processed for $because the receipts did not clearly indicate a 1yr supplyThe 1yr supply qualified for $so the following appeasements were created to issue $cards for the missing amounts from each Tk# [redacted] and tk [redacted] - $appeasement issued in tk# [redacted] for combine $ missing from each original card2-weeks for the customer to receive Tk# [redacted] -$appeasement issued in tk [redacted] – Card was sent for printing 08/03/– days for the customer to receiveWe sincerely apologize for this inconvenience and thank you for your patience.Alcon Laboratories, Inc

Hello ***, Your rebate claim has been approved and you will receive a payment confirmation e-mail within a few daysAlcon Laboratories, Inc

August 11, Hello,Alcon has a Medical Safety Department that would love to speak with you and assist you with this complaint You can contact them directly at [redacted] They will talk with you about your complaint and assign a case # to you If you would prefer that they contact you, please email your contact information back here, and Medical Safety will reach out to you and address the issue Thank you,Alcon Laboratories, Inc

August 3, Ms [redacted] We apologize for this inconvenience, and that you have had to contact our Rebate group so many times for updates We reached out to them today, and even though they tell us 10-days, they cannot guarantee it They assure us they are doing a massive amount of cards, and getting them processed as quickly as possiblePlease know you will receive your rebate, it is just unfortunate that it is taking longer than expectedWe understand that this does not resolve your complaint, but the vendor is working towards the resolutionAgain, we apologize for the time frame and the inconvenience Thank you,Alcon Laboratories, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] This response from Alcon does NOT address my concerns, for the following reasons:1) I realize they never stated they would reimburse me for loss of wages, that is my whole dispute They should be reimbursing me and they refuse 2) I will not communicate moving further with their medical department, I do not trust this company I would like to be compensated fairly, for the monies I lost, which includes a day and a half of work Just because they note that is their policy does not mean it is reasonable or more importantly to be accepted Thank you

10-26-Hello,We have reached out to our Rebate Group and requested that Ms [redacted] rebate be approved Our Rebate Group will reverse the status, approve and states they will email Ms [redacted] once her submission shows as approvedWe apologize to Ms [redacted] for this inconvenienceThank you,Alcon Laboratories, Inc

Complaint: [redacted] I am rejecting this response because I know I filled out the rebate requirements accuratelyThey are just getting out of paying it and the hundreds of other complaints as wellSo, I stand by my complaint and promise not to buy from Alcon againI will not even go back to that eye doctor Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Five months behind on a rebate is unacceptable I have been calling since Feb to get this resolved Being behind would be 10-weeks instead of the 6-weeks as promised in your rebate form not months like in my case At this point I want a check sent overnight for the $I paid for the contacts since your company failed to honor it rebate program and advertised I received nothing but run around since Feb and I want my money back This is unacceptable on every level I have been promised this rebate since March and it is May now I am done waiting and want my $back in forms of a check overnighted Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] This is unacceptable There has to be another way to get this processedI am tired of hearing that I must wait and that your response to the offer was heavier than normalIf you offer something like this, you should be sure that you can handle the volume of responses

4-13-Hello,In reaching out to our Patient Safety Group, they already have a complaint on file for you Please use case # [redacted] if you need further discussion with our Patient Safety Team They can be reached at [redacted] Thank you,Alcon Laboratories, Inc

Complaint: [redacted] I am rejecting this response because: it takes two weeks to receive those contacts I got them on the 30th of June the 16th is the day I put my deposit down for those contacts I really feel as this is a scam if you can't simply read a receipt that shows you everything you need you could even call the price Optical to get the information this is very terrible customer service and is not appreciatedYou should make things more clear on your website! The fair that I paid for your contacts and there was a rebate on it and now and now I'm out of my hundred dollars that is a scam you should feel ashamed of yourselfIf I did not log into my claim I would not have known that it was rejected and the person I spoke to told me it was rejected in August it is now September why was I not notified about that if this is legitimate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] The rebate center's pat answer is always "allow days." I was given that answer 7/28, 8/23, and 9/ I was told on 9/that my order was "elevated to a supervisor" so immediate action would be taken to process my rebate The response just received from Alcon is that the rebate was processed on 9/ Six days to process a rebate isn't what I would consider an immediate action, especially since this has been pending since May I feel there is ample documentation to verify the company's neglect--and the pat days I don't believe you

August 4, Ms***Thank you for reaching out to us about your rebate concernWe reached out to our rebate group and they have told us that a $prepaid card was sent for printing on 8-3-Per the rebate group, you should receive this card within the next daysThank you, we apologize for the lengthy time frame, and we appreciate your patienceAlcon Laboratories, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The rebate was received on Saturday, September 24th Alcon's lackadaisical approach to honoring their commitment will be reciprocated through a conversation with my ophthalmologist about options for contacts other than those supplied by Alcon My loyalty to Alcon is historyThank you for your assistance Your service is sincerely appreciated Respectfully, [redacted]

Complaint: [redacted] I am rejecting this response because:it is now Oct.27th and I still have not received my refund check in the mail Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:It is not right that they give you sixty days but then send thd product so slowlyThey ate up nearly half the time allowed with their extremely slow shippingI feel they will continue to do this intentionally to screw people over Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *

Hello, Thank you for allowing us to respond to complaint # [redacted] Alcon takes reports of complaints from our customers very seriously Upon receipt of Ms [redacted] 's complaint, we immediately contacted our rebate vendor to obtain information concerning her rebate submission Based on the information received from our Rebate Vendor, we have asked that Ms [redacted] 's rebate submission be validated and she receive payment Ms [redacted] should be receiving a Visa Prepaid Card within the next weeks Alcon values each customer and strives to deliver excellent customer service We regret that Ms [redacted] had a less than optimal experience with our rebate processIf Ms [redacted] has any further concerns, we ask that she please call our Consumer Care Line at [redacted] and they will be happy to assist Thank you, Alcon Laboratories, Inc

10-9-Hello,Our investigation shows Ms [redacted] purchase date was 7-31-and she submitted her rebate on 8-15- The rebate submission was declined on 8-27-because she did not submit her eye exam Attached is a screen print of our online rebate process The second page of the process lists all the documents needed to complete a rebate submission A copy of an eye exam receipt and/or a contact lens fitting receipt with the date circled is the third document in the listUnfortunately, by omitting this document, her rebate submission failed to meet the Terms and Conditions of our rebate process and was denied Our consumers are given a tracking number in the process of submitting their rebate to allow them the opportunity to track the process of their submission Thank you,Alcon Laboratories, Inc