Alcon Laboratories

August 30, Hello,We have been in direct contact with Mr [redacted] regarding his rebate He has been issued a tracking number for the $rebate, and an email address that he can log onto and track the progress of his rebate.We apologize that Mr [redacted] has had problems trying to file his rebate claim, but feel confident that this has now been resolved Mr [redacted] has contact information within Alcon if he encounters any other problems Thank you,Alcon Laboratories, Inc

June 6, Hello Mr***,Researching your complaint, an order was placed for you on May 16, for your requested product The reference number for your order is [redacted] Regrettably, your order for some reason did not move through our processing as it should have Today, we are increasing your quantity to bottles, and shipping it out overnight We apologize for this inconvenience Mr [redacted] and ask that you contact Alcon's Consumer Care Line at [redacted] , with your File #, if you do not find this delivery at your door tomorrow afternoon Thank you,Alcon Laboratories, Inc

February 9, Hello, Thank you for allowing us to respond to complaint # [redacted] Alcon takes reports of complaints from our customers very seriously Upon receipt of Mr*** complaint, we immediately contacted our rebate vendor to obtain information concerning his rebate submission Based on the information received from our Rebate Vendor, we have asked that Mr [redacted] rebate submission be validated and he receive payment Alcon values each customer and strives to deliver excellent customer service We regret that Mr*** had a less than optimal experience with our rebate processIf he has any further concerns, we ask that she please call our Consumer Care Line at 1-800-757-and they will be happy to assist Thank you, Alcon Laboratories, Inc

4-10-Hello Ms***,In reaching out to our Rebate Group, we see that your prepaid card was mailed out on April 3, We apologize for any inconvenience this process has caused you Thank you,Alcon Laboratories, Inc

January 19, Hello, Thank you for allowing us to respond to complaint # [redacted] Alcon takes reports of complaints from our customers very seriously Upon receipt of Mr [redacted] complaint, we immediately contacted our rebate vendor to obtain information concerning his rebate submission Based on the information received from our Rebate Vendor, we have asked that Mr [redacted] rebate submission be validated and he receive payment Mr [redacted] should be receiving a Visa Prepaid Card within the next weeks Alcon values each customer and strives to deliver excellent customer service We regret that Mr [redacted] had a less than optimal experience with our rebate processIf Mr [redacted] has any further concerns, we ask that he please call our Consumer Care Line at 1-***-***- [redacted] and they will be happy to assist Thank you, Alcon Laboratories, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meYes I did receive the rebateThis company did not make it easyThank you for you assistance Regards, [redacted] ***

November 3, Mr***,Records show that [redacted] claim was processed under the name [redacted] *** We show the claim was approved and paid outThe payment notification went to [redacted] email address and was redeemed on October for a virtual card Please let us know if this is not the case Thank you,Alcon Laboratories, Inc

February 2, Hello, Thank you for allowing us to respond to complaint # [redacted] Alcon takes reports of complaints from our customers very seriously Upon receipt of Ms [redacted] complaint, we immediately contacted our rebate vendor to obtain information concerning her rebate submission Based on the information received from our Rebate Vendor, we have asked that Ms [redacted] rebate submission be validated and she receive payment She should be receiving a Visa Prepaid Card within the next weeks Alcon values each customer and strives to deliver excellent customer service We regret that Ms [redacted] had a less than optimal experience with our rebate processIf she has any further concerns, we ask that she please call our Consumer Care Line at 1-800-757-and they will be happy to assist Thank you, Alcon Laboratories, Inc

December 9, Hello,We are investigating this complaint and corresponding with Ms [redacted] via private email Thank you,Alcon Laboratories, Inc

November 1, 2017Hello,Thank you for allowing us to respond to Mr [redacted] complaint, # [redacted] Our Rebate Group reports that Mr [redacted] documents show a purchase date of August 24, and a rebate submission date of October 30, Please review our Rebate Terms and Conditions attached The Terms and Conditions state a rebate submission must be postmarked (or submitted electronically) within days of lens purchase date Unfortunately, Mr [redacted] did not file his rebate submission within the day requirement, therefore his rebate submission was denied Thank you,Alcon Laboratories, Inc

April 9, Hello, Thank you for allowing us to respond to complaint # [redacted] Alcon takes reports of complaints from our customers very seriously Upon receipt of Ms [redacted] complaint, we immediately contacted our rebate vendor to obtain information concerning the rebate submission Based on the information received from our Rebate Vendor, we have asked that her rebate submission be validated and she receive payment Ms [redacted] should be receiving a Visa Prepaid Card within the next few weeks Alcon values each customer and strives to deliver excellent customer service We regret that Ms [redacted] had a less than optimal experience with our rebate processIf she has any further concerns, we ask that she please call Alcon’s Consumer Care Line at 1-800-757-and they will be happy to assist Thank you, Alcon Laboratories, Inc

December 1, 2017.Hello,Thank you for allowing Alcon to respond to complaint number [redacted] from Ms*** Our investigation shows that Ms [redacted] claim was paid on June 15, 2017, via email The email prompted Ms [redacted] to choose a payment option, whether payment by virtual card or a physical card Ms [redacted] did not respond to the email, and it has now expired for redemption However, we have asked that this same email be activated again and sent to Ms [redacted] for a choice of redemption She will receive the email from [redacted] It may fall into a spam folder, depending on computer settings, so we ask that she also check that folder Thank you,Alcon Laboratories, Inc

January 29, Hello,Thank you for allowing Alcon to respond to Ms[redacted] complaint, number [redacted] Alcon takes reports of complaints from our customers very seriously Upon receipt of Ms [redacted] complaint, we immediately contacted our rebate vendor to obtain information concerning her rebate submission Based on the information received from our Rebate Vendor, Alcon supports the decline of her rebate submission Ms [redacted] complaint states "There was no indication that I was supposed to scan individual bar codes rather than the one box they all came in." In our online submission process, the consumer is asked to submit a rebate codeOnce the rebate code is entered, the attached document is what the consumer sees nextThe second line of this document states: "A copy of one (1) original UPC code from one box of eligible contact lens purchased."Alcon did not need a scan of her UPC's, the requirement is for only one (1) UPC Ms [redacted] sent the UPS bar code from the box her contact lens were shipped in, and unfortunately, that is not a supporting document for a rebateAlcon values each customer and strives to deliver excellent customer serviceWe regret that Ms [redacted] had a less than optimal experience with our rebate processThank you,Alcon Laboratories, Inc

9-15-2017Hello,Alcon c***ot address Ms [redacted] experience with her Eye Care Provider, [redacted] We apologize that there may have been a misunderstanding regarding the rebate process for the Alcon [redacted] she purchased Unfortunately, the delay Ms [redacted] experienced, did place her outside the time frame requirement to meet the Terms and Conditions of the rebate process We will address Ms [redacted] 's claim that she found it difficult to communicate with a Manager within our Rebate Group Alcon Laboratories, Incnow considers this matter as closedThank you,Alcon Laboratories, Inc

Revdex.com: Alcon's suggestion is fine with me but I was also told previously on the phone and by email that my claim would be approved but in the end, they still denied it When called back about this, they just kept telling they did not know what the other person was talking about I would like to wait until I actually get an approval and receiving the rebate before closing this complaint Thank you Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] P.SThis complaint was submitted before the Medical Safety Dept called me

Hello,Ms [redacted] rebate has been confirmed as being valid and on 9-8-2017, Ms [redacted] elected to receive her payment via a Virtual Prepaid Card Thank you,Alcon Laboratories, Inc

September 12, Mr [redacted] We have reached out to our Rebate Group regarding your complaint You now have a new tracking number [redacted] You may log onto WWW.MYALCONLENSREBATE.COM and track your rebate process using this new tracking number We understand that it has been an extended period of time, and we do apologize for the inconvenience Unfortunately, it will be another 4-weeks for processing of your $rebate card We appreciate your patience, and ask that you call Alcon's Consumer Care Team at [redacted] with any further concerns Thank you,Alcon Laboratories, INC

Ms [redacted] We have reached out to our rebate group and found the following informationThis rebated was validated on 8/16/on tracking [redacted] You will receive your prepaid rebate card within weeks of the date of validationIf you need further assistance with your rebate please reach out to our Consumer Care Team at [redacted] Thank you, Alcon Laboratories Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI finally received what I had orginally submitted for Regards, [redacted]