Aldi, Inc.

Complaint: ***
I am rejecting this response because:They agree they can accommodate bulk orders but obviously they cannotThey blame holidays as an excuse for not being on top of their inventory.Place a clear quantity limit sign by the items you wish to limit otherwise you'll lose good customers over and over againWill never purchase from this business again not for my business for myself personallyHorrible customer service
Sincerely,
*** ***

A representative from ALDI Customer Service has contacted the customer regarding this concernWe have explained that will continue to act as a liaison between the customer and our supplier to provide resolutionAdditionally, a gift certificate was offered to the customer as a means
to reimburse the customer for the purchase price of the unitThe customer was very satisfied with our contact and will wait to hear more from our supplier

An ALDI Customer Service representative has been in contact with the customer to document the concernALDI has apologized for the customer's experienced and has notified the appropriate personnel to ensure a more satisfactory shopping experience in the futureCustomer was satisfied with the
conversation

ALDI Customer Service has contacted and spoken directly to the customer pertaining to case number ***ALDI apologized to the customer for the inconvenience that was caused but provided him with further explanation as to why his gift card was frozenWe explained to the customer that the gift
card was frozen due to the gift card being purchased with stolen credit card information and once ALDI was notified that it had been purchased using fraudulent credit card information, the card was placed in a frozen stateThe customer was informed that ALDI is not affiliated with third party websites and does not sell gift cards onlineALDI will be sending a $gift card to the customer for the inconvenience that he has encounteredThe customer was satisfied with the conversation that took placeIf the customer has further questions, it is requested that he contact ALDI Customer Service at *** ***

Initial Business Response /* (1000, 10, 2015/07/24) */
ALDI Customer Service spoke with the customer on July 21, and resolved the issue to the customer's satisfaction

An ALDI Customer Service Specialist has been in contact with the customer to discuss her feedbackOur specialist issued an apology to the customer for her experience and informed her that her feedback would be shared with the District Manager, which is the highest level of management, who oversees
the location where she shoppedThe customer thanked our associate for his call, but disconnected the call before our associate was able to complete the call

ALDI Customer Service has contacted and spoken directly to the customer pertaining to case number *** The Revdex.com has requested that cases pertaining to this matter reference case number ***ALDI Customer Service educated the customer on our Special Buy Program and provided the
customer with our Customer Service number to assist the customer with future product availabilityIn addition, we also informed the customer that this documentation would be sent to our buying department for future purchasing quantitiesThe customer was satisfied with the conversation that took placeIf the customer has further questions, it is requested that she contact ALDI Customer Service at *** ***

ALDI Customer Service has been in contact with the customer to discuss her concernHer feedback has been documented and shared with the highest level of regional management for further review and actionThe customer was satisfied with our conversation and we now consider this matter to be closed
If the customer has further concerns, we ask that she contact ALDI Customer Service Department at (*** *** *** Monday - Friday 8:am - 5:pm

ALDI Customer Service has attempted to contact this customer by phone on several occasionsUnfortunately, there is no option to leave a voice message, therefore we have been unable to reach the customerAn email was also sent to the customer on June requesting that she contact us at her
earliest convenience, however we have not received a follow up phone callIf this concern requires additional assistance, we ask that the customer contact us at *** Monday - Friday between the hours of 8:AM and 4:PM CST

ALDI Customer Service has been in contact with the customer regarding his concernThe customer has advised that he has received a refund for the purchase of tis item and considers this matter to be resolvedALDI has also extended a $gift card to the customerThis matter is now closed

Initial Business Response /* (1000, 5, 2015/05/29) */
Please know that we take our customers' concerns seriously and value their input
We appreciate the opportunity to clarify Mr.*** confusion regarding how ALDI shoppers can save up to percentWe have found that customers who switch
from national brands to ALDI exclusive brands can save up to percent on their total grocery basket, not on the price of a specific itemThis is based upon a price comparison of similar products sold at leading national retail grocery stores
With regards to Mr.*** concern about milk prices, it's important to note that our prices are regulated by the state of *** and may vary between stores due to variables in the marketOur data shows that the price of milk does vary between our *** and*** stores due to changing wholesale costs over timeAll ALDI advertising materials include a disclosure that prices may vary by locationAt this time, we do not anticipate making any changes to the current pricing
Thank you for the opportunity to provide clarification around Mr.*** concerns
Initial Consumer Rebuttal /* (3000, 7, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These are outright BOGUS liesI am not confusedI am disappointed in the pricing of the milk being the only thing MUCH cheaper at*** vs*** How is this when the cost of living in***is cheaper than*** ??? Aldi does not have ANY Truth #, they are lies and 50%, not a chanceTry 20-30%Recheck the stores vs*** or another chain storeNot saving 50% at allMost of their meat is junk meatLike I heard about them selling horse meat
Regards,
***
Final Business Response /* (4000, 9, 2015/06/11) */
We are following up on a request from the Revdex.com dated June 4, 2015, to provide an additional response in regards to case # XXXXXXXX
Mr.*** comment about horse meat likely relates to a news story from two years ago regarding horse meat found in beef products sold within the United KingdomIt's important to know that ALDI US is independently operated and managed from ALDI in other countries and no ALDI US products were ever affected by that situation
While we understand that Mr*** is disappointed that our milk prices vary between stores, we do not anticipate making any changes to our current pricing processAs noted previously, retail prices for milk are affected by several factors including state regulations and constantly changing wholesale costs
Finally, we'd like to further clarify how we define our pricing claimsWe clearly state that customers who switch from national brands to ALDI exclusive brands can save up to percent based upon a price comparison of comparable products sold at leading national retail grocery storesWe have never claimed that the price of any particular item sold at ALDI will necessarily be percent less than the price of a similar item at a competitor, particularly if that item is not a national name brand itemAlthough savings may vary from item to item, we are confident that our claim about total basket savings is accurate based on competitive pricing research that we regularly conduct around the country
Please know that we take our customers' concerns seriously and value their inputThank you for the opportunity to respond to Mr.*** additional concerns
Final Consumer Response /* (2000, 11, 2015/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is about time someone from them understands my concernCosts of things in***are far cheaper than costs of things in***,***County vs Prince *** CountyI do not understand the reason why the SAME milk costs more in*** The price of Milk at***,*** and Food Lion are about the same as*** so that is NOT saving 50% than national brandsYou might save on an item at Aldi vs*** these daysEven bananas, might be cheaper at Aldi vs***That definitely is NOT 50% cheaper..*** is a NATIONAL brand when it comes to grocery stores

ALDI Customer Service has contacted and spoken directly to the customer pertaining to case number ***ALDI apologized to the customer for the inconvenience that was caused by our supplierWe informed the customer that the concern would be documented and sent to the appropriate departmentThe
customer has now received a check from the supplier refunding him for his purchaseIn addition, ALDI will be sending the customer a $gift certificate for the inconvenienceIf the customer has any further questions, it is requested that he contact ALDI Customer Service at (*** ***

Initial Business Response /* (1000, 5, 2015/10/07) */
ALDI Customer Service has contacted the customer to apologize for the inconvenienceWe have arranged with the customer's local store for a cash refund to be offered for the double chargeThis issue has been resolved to the customer's
satisfaction

ALDI Customer Service has contacted and spoken directly to the customer pertaining to case number 391407. ALDI apologized to the customer for the inconvenience that was caused by our supplier. We informed the customer that the concern would be documented and sent to the appropriate department....

ALDI will be sending the customer a $20.00 gift certificate for the inconvenience. In addition to the gift certificate that will be sent on ALDI's behalf, the supplier has sent the customer a refund check in the amount of $21.39. If the customer has any further questions, it is requested that she contact ALDI Customer Service at ([redacted].

ALDI Customer Service has read and reviewed the rejected response from the customer. The District Manager has attempted to contact the customer directly to speak with him further in regards to his concerns and to attempt to accommodate him in future purchases. We are requesting that the customer return the District Manager’s phone call to discuss further. If the customer has any other questions or concerns, we ask that he contact the ALDI Customer Service Department at ([redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

An ALDI Customer Service Supervisor contacted the customer this morning to explain why the Double Guarantee had not been offered in this particular instance. The Double Guarantee is an offer that ALDI stands behind on all of our food products that allows a customer to receive both a refund and replacement for items which they are not 100% satisfied with. In this particular case, however, because the customer's concern involved a foreign material, our supplier wanted to retrieve the product directly from the customer, making it impossible for the customer to return the product to the store for the Double Guarantee. As a result, ALDI offered a $10.00 gift certificate to return the value of the purchase price, as well as the value of the replacement item. This was explained to the customer and the customer understood why these actions were taken. The customer will continue to wait to hear from our supplier, who is still reviewing the retrieved product at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11078972, and find that this resolution is satisfactory to me.
Sincerely,
Tomislav [redacted]

ALDI Customer Service has contacted and spoken directly to the customer pertaining to case number [redacted] Per the Revdex.com we are to reference case number [redacted]. ALDI apologized to the customer for the inconvenience and informed him that this documentation would be sent to our buying...

department for further review and future purchasing quantities. ALDI will also be sending the customer a gift certificate in the amount of $5.00. The customer was satisfied with the outcome of the conversation and resolution that took place. If the customer has further questions, it is requested that he contact ALDI Customer Service at ([redacted].