Aldi, Inc.

An ALDI Customer Service Specialist has been in contact with the customer regarding his concern. It was discussed that ALDI would contact the manufacturer on his behalf to determine if additional reimbursement would be granted. A response from our manufacturer was received on the afternoon of May 9...

confirming that a refund was issued to the customer in the amount of the purchase price, proof of which was provided by the customer. Additionally, the manufacturer has agreed to reimburse the shipping costs. The manufacturer was unable to replace the actual unit, however the customer is satisfied with receiving the additional refund of the shipping costs. ALDI now considers this matter to be closed.

An ALDI Customer Service Supervisor contacted the customer to address her concern. It was relayed that we are currently working to revise the content on our website to address this concern. We are also vetting our marketing materials to ensure this language is updated appropriately across the board....

The customer has been provided with the ALDI Customer Service phone number as well as a case number for her concern so she may contact us with any additional feedback or concerns.

ALDI Customer Service has contacted and spoken directly to the customer pertaining to case number 294518. ALDI apologized to the customer for the inconvenience and informed him that this documentation would be sent to our buying department for future purchasing quantities. ALDI will also be...

sending the customer a gift certificate in the amount of $10.00. If the customer has any further questions, it is requested that he contact ALDI Customer Service at [redacted].

Initial Business Response /* (1000, 5, 2015/10/05) */
ALDI Customer Service has made contact with the customer and confirmed that she has received a refund for her double charge. We have also documented the customer's feedback and shared it with the highest level of store management to ensure a...

better experience for our customers in the future. ALDI Customer Service has also issued a gift certificate to the customer as a courtesy for the inconvenience she experienced.

Initial Business Response /* (1000, 5, 2015/06/29) */
An ALDI representative spoke with the consumer on June 24, 2015 and informed him which locations had product. In addition, a gift certificate was offered for the inconvenience. Consumer stated he was satisfied with how the complaint was...

handled.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/07) */

ALDI Customer Service has informed the customer of our policies and procedures. ALDI would be more than willing to still accommodate the customers bulk purchase orders, however the store does have the right to limit quantities when needed. If the customer would like to speak further in regards to this, we ask that he contact ALDI Customer Service at [redacted].

A District Manager from ALDI has been in contact with the customer about this concern. The customer was very pleased with the timeliness in which ALDI responded and is excited to see the improvements that are being implemented at the store.

ALDI Customer Service has contracted and spoken directly to the customer pertaining to case number [redacted]. ALDI apologized to the customer for the inconvenience and informed him that this documentation would be sent to our buying department for future purchasing quantities. ALDI will also be sending...

the customer a gift certificate in the amount of $10.00. If the customer has any further questions, it is requested that he contact ALDI Customer Service at [redacted]

An ALDI Customer Service agent has been in contact with the customer and confirmed that our supplier has already been in contact with her as well. Our supplier will remain in contact with the customer regarding the foreign material and has already taken the appropriate steps to retrieve the product...

and object from the customer. As a good faith gesture, ALDI has offered the customer a gift certificate which was accepted in lieu of the ALDI Double Quality Guarantee. The customer was satisfied with our communication and will continue to work with our supplier.

ALDI Customer Service has read and reviewed the customer's concern. We have attempted to contact the customer via email and phone to speak with the customer in regards to his concerns. If the customer wishes to speak with us further we ask that he contact the ALDI Customer Service Department at...

([redacted] and reference case number [redacted]

An ALDI Customer Service Specialist has been in contact with the customer regarding his concern. The customer was educated on our Special Buy program and how this may impact the availability of items. We also informed the customer of our advertising disclaimer which does...

state:(products are) "Available while quantities last". It also states: "Items may not be available in all stores." We regret that the products in question were not available during the customer's most recent shopping trip and we will ensure that the customer's feedback is reviewed by the appropriate teams to ensure a more positive shopping trip in the future.

Complaint: [redacted]
I am rejecting this response because:If you are going to limit quantities on certain items please clearly display that next to the item so your customers aren't humiliated in the check out line! You guys called me and basically told me that even though I've been buying the same amount of bread since April of 2014 that this time around something changed? It doesn't make sense I understand you'd like to have enough supply for the rest of your customers and that's why that particular store I complained about was notified the quantities I'd be purchasing as well as the days I'd be picking up the order. You cannot humiliate your customers in a check out line instead of properly training your managers to do proper inventory. I will be filing a complaint with consumerreports.org and leaving negative reviews anywhere I can see Aldi. Your previous message of assisting me with bulk orders is bull because that's what you guys have been doing since 2014 what will be difference between then and now? How can I be confident shopping at your stores without having to be worried about feeling humiliated?
Sincerely,
[redacted]

An ALDI Customer Service Specialist has been in contact with the customer and has offered to contact our supplier on her behalf. Our supplier has since responded that they have also been in contact with the customer and will be issuing her a refund for the purchase price of the steam mop. The...

customer was satisfied with this resolution and we consider this matter to be closed.

Initial Business Response /* (1000, 5, 2015/10/14) */
This customer was contacted by our highest level of management and advised via voicemail to return to the store for a refund of the double charged amount. We have confirmed, with management, that the customer did receive her refund on October 9,...

2015 at her local ALDI store.

Initial Business Response /* (1000, 13, 2015/10/14) */
ALDI Customer Service has confirmed, with the highest level of store manangement, that the customer has been contacted and will return to the store to receive the $100.00 she is owed. The customer was pleased with our handling of the concern. ...

Complaint: 11142305
Need to know the results of what the 
I am rejecting this response because:  Need to know what the foreign material is, that we found in bag with pretzels.
Sincerely,
Linda [redacted]

ALDI Customer Service has read and reviewed the customers concern. The concern was forwarded to the District Manager that oversees the specific store location for further review and handling. The customer was called and informed that majority of the time, the store location can accommodate the...

customers bulk purchase request but that the store does reserve the right to limit quantities to ensure we have enough inventory for all of our customers. If the customer would like to speak further in regards to this, we ask that he contact ALDI Customer Service at ([redacted] and reference case number [redacted]

An ALDI Customer Service Specialist has been in contact with the customer to discuss his concern. All feedback has been documented and forwarded to the District Manager, which is the highest level of management that oversees the store. We apologize for the customer's negative experience and we are...

confident that our District Manager will address the concern at the store level.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]