Aleko Awning

Hello, Thank you for reaching out to Aleko Company. Customer: [redacted] has purchase one of Aleko Toddler Outdoor Swing. Upon receiving the product, customer [redacted]  noticed that the product had some issues and requested replacement. Our customers service team...

was happy to provide the customer with replacement. Upon our policy ,all replacements are shipped via normal shipping rate(3-5 business days ) Aleko covers all of the expenses of shipping as well as the product cost. If customer is in need of expedited shipping ,they are welcome to pay for that cost and we will cover the rest. Customer [redacted] refused to pay for the shipping cost therefore was advised that we can ship it with normal rate or she is welcome to return the product back to Walmart where it was originally purchased to get her money back.[redacted] has talked to both customer service representative and manager that gave her correct information regarding the replacement process.For any complains regarding the experience ,customer is welcome to send email to :[redacted]@alekoproducts.com.We are extremely sorry for the inconvenience this transaction caused and appreciate customers  feedback.   Thank you