Aleko Awning

Please note where the business told my wife that she's basically a lair.. She explained that the trap (their brand too) that is suppose to go with the support didn't hold up.. The metal ties didn't hold up, and the tarp did collect water even after the tarp was strapped by the ties that came with the product was not suppose to Turning the constant rain the roof did not run off like it was suppose to (according to their pamphlet/instruction it would) instead it stretched causing the rain to accumulate and thus causing the pole to bend inwards.. Can weight of rain bend these "YES" according to lowes and a engineer that I called it can.. In fact water weight can damage anything, When MY wife called them after being called a liar, the man who said he was a supervisor told her Well you should of took the roof off.. ??? what? excuse me isn't this why we purchase these things? When I showed the support to Chris whose an engineer he pointed out a few problems.. #1 that of course it wouldn't hold up, only 1 support should of had more with it, So the company claims was wrong. He stated it's only good for shade and the company should of stated this instead of calling it waterproof and etc..  Also the CSM told my wife in the email it's a tree limb. What? no tree limbs has fallen.. So in our opinion the company doesn't want to back up something that had a flaw

Hello, Thank you for reaching out to Aleko Company. Customer: [redacted] has purchase one of Aleko Toddler Outdoor Swing. Upon receiving the product, customer [redacted]  noticed that the product had some issues and requested replacement. Our customers service team...

was happy to provide the customer with replacement. Upon our policy ,all replacements are shipped via normal shipping rate(3-5 business days ) Aleko covers all of the expenses of shipping as well as the product cost. If customer is in need of expedited shipping ,they are welcome to pay for that cost and we will cover the rest. Customer [redacted] refused to pay for the shipping cost therefore was advised that we can ship it with normal rate or she is welcome to return the product back to Walmart where it was originally purchased to get her money back.[redacted] has talked to both customer service representative and manager that gave her correct information regarding the replacement process.For any complains regarding the experience ,customer is welcome to send email to :[redacted]@alekoproducts.com.We are extremely sorry for the inconvenience this transaction caused and appreciate customers  feedback.   Thank you