To whom it may concern,I have spoken to [redacted] and explained to him that we completed a oil change on his Honda Grom at miles on Feb 13, and that I can produce archived records showing the internal repair order completedHe accepted my explanation and I provided my cell # to him for future needs or concernsThank you, [redacted] Jeffery GM RideNow Peoria / IndianMotorcycle of Peoria
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company determined that they had mailed my plates to me but not paid the postage on the envelope so the U.SPost Office returned it to them for insufficient fundsBy that time the company had ordered me a replacement plate and I now have that plate Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I can truthfully say that it was negligent on my part by signing this purchase agreement with RideNow, but that in no way excuses their action to deliberately deceive customer's and to use certain deceptive practices in selling and dealing their merchandise in an attempt to undermine their buyersEven though they have agreed to provide me with an oil cooler of my choosing to compensate for their ill treatment, in the future they still need to correct the way they do business with their customer'sI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, I will consider this complaint resolved.Regards, [redacted]
Case # [redacted] Mr [redacted] bought a Corbin seat and experienced difficulty in installing the seat himselfWe have now spoken to him and resolved the installation of the seat so the problem is resolved and Mr [redacted] is satisfiedSincerely, Bill J [redacted] Bill "BJ" J [redacted] GM RideNow Peoria / Indian Motorcycle of Peoria
Revdex.com complaint # [redacted] Robert M*** We do show in our records that the original request to cancel the warranty was submitted on 6-22-16, the cancellation was then submitted to RPMon 6-23-16, RPMcut a portion refund check to RIDENOW on 7-21-16, and then check was cut from Ridenow on 8-2-This process also has to allow for mail & processing timeThis case shows everything processed as designedWe do apologize for the timeliness, it looks as though this refund took a little over weeksWe normally explain that it could take weeksWe show a check was sent out to MrM [redacted] but, we left a voice message for him when trying to confirm his receiving of the checkShould there be any issues with getting the check he can call me directly.Thank you, Bill J [redacted] ###-###-#### bj [redacted] @ridenow.com
We did make contact with Mr D [redacted] and we mutually agreed to have him bring his Polaris RZR in so we can take A look at wire routing and repair properlyWe also agreed to take a look at his tire and try and find an acceptable resolutionCustomer was appreciative and appointment will be scheduled next week Thank you! [redacted] Bill "BJ" J [redacted] GM RideNow Peoria / Indian Motorcycle of Peoria [redacted] ***
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
In response to the complaint referenced aboveWe do have on file a signed credit application allowing us to apply for and obtain credit for this customerOnce the application is processed if the bank chooses to approve the application, the account is automatically generated and a card is sent to the customer whether or not they decide to purchase anythingThis process is automated and we have no option to accept or decline the banks offer of a credit lineThe customer did in fact back out of the deal while speaking with a finance manager, and accordingly, the finance manager did not process any transactions on the customers account per his request.Once an account is generated, the only person that may close that account is the customer, as that is now his accountIf he no longer wishes to have the account he just needs to call and close it [redacted] General ManagerRideNow Powersports Peoria
Hello,I do not accept the response made by the business as there is does not provide detailed explanation of the refunded amounts and of why the make the deductions they madeI took my motorcycle for maintenance only onceI was explained over the phone that they charge $per maintenance check-up, even if I have taken it twice, it does not justify the refund they sent. There is not explanation of how they refund approximately $1,out of $2,I paidThe paperwork I signed does not have any deductions on refunds at all and I was told by Polaris that RideNow is responsible of the total refundsI attached the paperwork I signed
Mr*** has still not reached out to me to discuss trying to find resolutionThere is no factory warranty on this machine so in order to help rectify some of his issues I am willing to take a look at the trike if he would be willing to bring the trike to us. Most of the concerns can be addressed without chargeFuel tank has not been altered, Reverse gear would need to be diagnosed, and if we need to correct some paperwork than we would be willing to do soThis trike is as I said before, a customized unit that does not have a manufacture warranty. Bill J***GM RideNow Peoria
Case # *** *** Mr*** purchase his used Harley Davidson from us and he just did not pay attention to the write up &the *** of Sale that he signed.When we spoke he alluded that he did not pay attention and did not understand how much he was
payingEverything was properly disclosed.I agreed to help him with a oil cooler on another bike he purchased in order to satisfy the situationMr *** although not happy with his purchase from us has already traded the bike off He is happy that we are assisting with his oil cooler. Thank you! ** *** "**" ***GM RideNow Peoria / IndianMotorcycle of Peoria*** W Ludlow DrPeoria, AZ 85381###-###-#### store ####-###-#### cell #***@ridenow.com
When mounted, the mechanic's @ Red Hills Indian of Tallahassee, FLhave found that the tank "Only takes/holds Gallons of gas." They further stated, "After we pulled the tank off, fixed the leak, twisted, turned, leaned & rotated it, we found that we were 'only able to put in a total of gallons of gas'The advertisement stated, "gallons". The radio antennae: We were told things1.) There is no FM radio between L.A& Phoenix on Interstate & 2.) There is no FM radio on Interstate between Barstow, CA and Las Vegas, NVWhen in fact, the FM Antennae that was, "Installed in the front faring".yea rightTry a Rubber hose w/a cut out that had a metal box, silicone added, that was 1.25" long x .75" wide x .5" deep, that had a wire soldered to it, that was plugged into the back of the receiving AM/FM unitThe only thing that tube did, was push the headlight up so far that when on low beam, it was like having a straight out lightWhile the high beams were on, I watched the power lines on the side of the road, instead of the blackness in front of me.The Reverse mechanism: It has never workedHOWEVER, if we want to, we can pay $4,for a new onePlus installment.The rear shocks: Were locked down in the shipping positionThat is what caused the fork seals to leakCost to us: $+ $= One upset wife.The contract in itself is bogusNo where was a signature taken, on ANY piece of paper, that had my wife's MAIDEN NAMEHOWEVER: The bike is registered to *** ** ***
To whom it may concern: Revdex.com complaint # *** I did speak To Mrs *** by phone and although she did not have her paperwork in front of her she say that she did not recall having the Service done in November so I promised to look into this for her I was able to verify that we did indeed service the bike on 10-10-miles and again on 11-19-miles and then we did A damage estimate for *** on 11-28-miles I can assure Mrs *** that we did not charge her or her warranty or maintenance plan the damage estimate*** insurance did pay for the damage estimate 1st service total was 2nd service total was PMA Contract Effective date 9/16/2016- Contract Cancel date 2/28/ $2800- cost of contract She used 13.1% of the contract which left her a remaining $86.1%Cancellation fee of $(10% of purchase price) along with paid claims that were paid out on the policy while active totaling $ $X 86.1% =$- $280(cancel fee) - $(paid claims)= $due to customer ESA cost of contract Refund of 86% = Cancellation fee = due to customer Total amount of refund between both contracts is $We have verified this to be correctI have also verified that the services were completedThe mileage corresponds to be accurate as well Thank you! BJ Bill "BJ" J*** GM RideNow Peoria / Indian Motorcycle of Peoria
I spoke to *** *** on 05-07-and apologized for the lack of communication within his dealings with the sales & finance team at Ridenow Peoria.Mr*** certainly understands the difference between installment & revolving type financingWe have at this point assured that his revolving account is closedI have personally apologized for the mis-understanding and assured Mr *** that we would try to further our internal training in attempt to avoid this in the futureMy *** has my cell # should he need anything from me to help explain the situation.Thank you,*** ***General ManagerRideNow Powersports Peoria
*** & *** *** purchase their Indian Roadmaster as a customized Trike conversion. This unit is not a standard motorcycle and I have had multiple discussions with Mr*** in regards of why he may be getting less fuel capacity due to the extra weight of the conversionThe
Trike is heavier in the rear which puts the tank at an altered level than stockHis tank has not been altered from stock so it is the same size. The stock AM/FM Antennae was likely altered with the trike conversion so located the line would need to happen to determine a better location for itSome conversions have them tucked under bodyThe fork seals were previously discussed and are a wearing component on any motorcycleI am a managing partner for the dealership so I made Mr*** aware that should he need help he could call my Cell # as an easier way to get some helpCalling me direct would be his easiest path to finding resolution to a problem. This was in no way a method for keeping conversations from a recorded lineI have left a voice message for Mr*** and have not heard from himI do know that there is a extended warranty on this motorcycle that will cover some repairs as neededNot sure if Mr*** needs help in processing these types of claims?? We would be happy to discuss and assist as neededBJ General Manager RideNow Peoria
To whom it may concern with the Revdex.com, I did review the cancellation of the service agreement and the warranty on [redacted]’s Indian motorcycle. I was able to confirm the accuracy of the refunded dollar amount to be correct. I also called Carolina and left a voice message to call me for...
further explanation of the refund dollar amount. The warranty cancellation was 147.00 of 200.00 paid and the service agreement which is normally non-cancelable but, given the circumstances of the motorcycle being a total loss we were able to obtain authorization to refund the un used portion of the service contract. There were 2 services rendered on the motorcycle plus the in use depreciation. There was also a cancellation fee. In all refund amount came to 1737.00 of 2800.00 BJ Bill "BJ" J[redacted] GM RideNow Peoria / Indian Motorcycle of Peoria [redacted]r
Case # [redacted] Mr. [redacted] bought a Corbin seat and experienced difficulty...
in installing the seat himself. We have now spoken to him and resolved the installation of the seat so the problem is resolved and Mr [redacted] is satisfied. Sincerely, Bill J[redacted] Bill "BJ" J[redacted] GM RideNow Peoria / Indian Motorcycle of Peoria
We did make contact with Mr D[redacted] and we mutually agreed to have him bring his Polaris RZR in so we can take A look at wire routing and repair properly. We also agreed to take a look at his tire and try and find an acceptable resolution. Customer was appreciative and appointment will be...
scheduled next week. Thank you! [redacted] Bill "BJ" J[redacted] GM RideNow Peoria / Indian Motorcycle of Peoria [redacted]
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To whom it may concern,I have spoken to [redacted] and explained to him that we completed a oil change on his Honda Grom at miles on Feb 13, and that I can produce archived records showing the internal repair order completedHe accepted my explanation and I provided my cell # to him for future needs or concernsThank you, [redacted] Jeffery GM RideNow Peoria / IndianMotorcycle of Peoria
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company determined that they had mailed my plates to me but not paid the postage on the envelope so the U.SPost Office returned it to them for insufficient fundsBy that time the company had ordered me a replacement plate and I now have that plate Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I can truthfully say that it was negligent on my part by signing this purchase agreement with RideNow, but that in no way excuses their action to deliberately deceive customer's and to use certain deceptive practices in selling and dealing their merchandise in an attempt to undermine their buyersEven though they have agreed to provide me with an oil cooler of my choosing to compensate for their ill treatment, in the future they still need to correct the way they do business with their customer'sI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, I will consider this complaint resolved.Regards, [redacted]
Case # [redacted] Mr [redacted] bought a Corbin seat and experienced difficulty in installing the seat himselfWe have now spoken to him and resolved the installation of the seat so the problem is resolved and Mr [redacted] is satisfiedSincerely, Bill J [redacted] Bill "BJ" J [redacted] GM RideNow Peoria / Indian Motorcycle of Peoria
Revdex.com complaint # [redacted] Robert M*** We do show in our records that the original request to cancel the warranty was submitted on 6-22-16, the cancellation was then submitted to RPMon 6-23-16, RPMcut a portion refund check to RIDENOW on 7-21-16, and then check was cut from Ridenow on 8-2-This process also has to allow for mail & processing timeThis case shows everything processed as designedWe do apologize for the timeliness, it looks as though this refund took a little over weeksWe normally explain that it could take weeksWe show a check was sent out to MrM [redacted] but, we left a voice message for him when trying to confirm his receiving of the checkShould there be any issues with getting the check he can call me directly.Thank you, Bill J [redacted] ###-###-#### bj [redacted] @ridenow.com
We did make contact with Mr D [redacted] and we mutually agreed to have him bring his Polaris RZR in so we can take A look at wire routing and repair properlyWe also agreed to take a look at his tire and try and find an acceptable resolutionCustomer was appreciative and appointment will be scheduled next week Thank you! [redacted] Bill "BJ" J [redacted] GM RideNow Peoria / Indian Motorcycle of Peoria [redacted] ***
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
In response to the complaint referenced aboveWe do have on file a signed credit application allowing us to apply for and obtain credit for this customerOnce the application is processed if the bank chooses to approve the application, the account is automatically generated and a card is sent to the customer whether or not they decide to purchase anythingThis process is automated and we have no option to accept or decline the banks offer of a credit lineThe customer did in fact back out of the deal while speaking with a finance manager, and accordingly, the finance manager did not process any transactions on the customers account per his request.Once an account is generated, the only person that may close that account is the customer, as that is now his accountIf he no longer wishes to have the account he just needs to call and close it [redacted] General ManagerRideNow Powersports Peoria
Hello,I do not accept the response made by the business as there is does not provide detailed explanation of the refunded amounts and of why the make the deductions they madeI took my motorcycle for maintenance only onceI was explained over the phone that they charge $per maintenance check-up, even if I have taken it twice, it does not justify the refund they sent. There is not explanation of how they refund approximately $1,out of $2,I paidThe paperwork I signed does not have any deductions on refunds at all and I was told by Polaris that RideNow is responsible of the total refundsI attached the paperwork I signed
Mr*** has still not reached out to me to discuss trying to find resolutionThere is no factory warranty on this machine so in order to help rectify some of his issues I am willing to take a look at the trike if he would be willing to bring the trike to us. Most of the concerns can be addressed without chargeFuel tank has not been altered, Reverse gear would need to be diagnosed, and if we need to correct some paperwork than we would be willing to do soThis trike is as I said before, a customized unit that does not have a manufacture warranty. Bill J***GM RideNow Peoria
Case # *** *** Mr*** purchase his used Harley Davidson from us and he just did not pay attention to the write up &the *** of Sale that he signed.When we spoke he alluded that he did not pay attention and did not understand how much he was
payingEverything was properly disclosed.I agreed to help him with a oil cooler on another bike he purchased in order to satisfy the situationMr *** although not happy with his purchase from us has already traded the bike off He is happy that we are assisting with his oil cooler. Thank you! ** *** "**" ***GM RideNow Peoria / IndianMotorcycle of Peoria*** W Ludlow DrPeoria, AZ 85381###-###-#### store ####-###-#### cell #***@ridenow.com
When mounted, the mechanic's @ Red Hills Indian of Tallahassee, FLhave found that the tank "Only takes/holds Gallons of gas." They further stated, "After we pulled the tank off, fixed the leak, twisted, turned, leaned & rotated it, we found that we were 'only able to put in a total of gallons of gas'The advertisement stated, "gallons". The radio antennae: We were told things1.) There is no FM radio between L.A& Phoenix on Interstate & 2.) There is no FM radio on Interstate between Barstow, CA and Las Vegas, NVWhen in fact, the FM Antennae that was, "Installed in the front faring".yea rightTry a Rubber hose w/a cut out that had a metal box, silicone added, that was 1.25" long x .75" wide x .5" deep, that had a wire soldered to it, that was plugged into the back of the receiving AM/FM unitThe only thing that tube did, was push the headlight up so far that when on low beam, it was like having a straight out lightWhile the high beams were on, I watched the power lines on the side of the road, instead of the blackness in front of me.The Reverse mechanism: It has never workedHOWEVER, if we want to, we can pay $4,for a new onePlus installment.The rear shocks: Were locked down in the shipping positionThat is what caused the fork seals to leakCost to us: $+ $= One upset wife.The contract in itself is bogusNo where was a signature taken, on ANY piece of paper, that had my wife's MAIDEN NAMEHOWEVER: The bike is registered to *** ** ***
To whom it may concern: Revdex.com complaint # *** I did speak To Mrs *** by phone and although she did not have her paperwork in front of her she say that she did not recall having the Service done in November so I promised to look into this for her I was able to verify that we did indeed service the bike on 10-10-miles and again on 11-19-miles and then we did A damage estimate for *** on 11-28-miles I can assure Mrs *** that we did not charge her or her warranty or maintenance plan the damage estimate*** insurance did pay for the damage estimate 1st service total was 2nd service total was PMA Contract Effective date 9/16/2016- Contract Cancel date 2/28/ $2800- cost of contract She used 13.1% of the contract which left her a remaining $86.1%Cancellation fee of $(10% of purchase price) along with paid claims that were paid out on the policy while active totaling $ $X 86.1% =$- $280(cancel fee) - $(paid claims)= $due to customer ESA cost of contract Refund of 86% = Cancellation fee = due to customer Total amount of refund between both contracts is $We have verified this to be correctI have also verified that the services were completedThe mileage corresponds to be accurate as well Thank you! BJ Bill "BJ" J*** GM RideNow Peoria / Indian Motorcycle of Peoria
I spoke to *** *** on 05-07-and apologized for the lack of communication within his dealings with the sales & finance team at Ridenow Peoria.Mr*** certainly understands the difference between installment & revolving type financingWe have at this point assured that his revolving account is closedI have personally apologized for the mis-understanding and assured Mr *** that we would try to further our internal training in attempt to avoid this in the futureMy *** has my cell # should he need anything from me to help explain the situation.Thank you,*** ***General ManagerRideNow Powersports Peoria
*** & *** *** purchase their Indian Roadmaster as a customized Trike conversion. This unit is not a standard motorcycle and I have had multiple discussions with Mr*** in regards of why he may be getting less fuel capacity due to the extra weight of the conversionThe
Trike is heavier in the rear which puts the tank at an altered level than stockHis tank has not been altered from stock so it is the same size. The stock AM/FM Antennae was likely altered with the trike conversion so located the line would need to happen to determine a better location for itSome conversions have them tucked under bodyThe fork seals were previously discussed and are a wearing component on any motorcycleI am a managing partner for the dealership so I made Mr*** aware that should he need help he could call my Cell # as an easier way to get some helpCalling me direct would be his easiest path to finding resolution to a problem. This was in no way a method for keeping conversations from a recorded lineI have left a voice message for Mr*** and have not heard from himI do know that there is a extended warranty on this motorcycle that will cover some repairs as neededNot sure if Mr*** needs help in processing these types of claims?? We would be happy to discuss and assist as neededBJ General Manager RideNow Peoria
To whom it may concern with the Revdex.com, I did review the cancellation of the service agreement and the warranty on [redacted]’s Indian motorcycle. I was able to confirm the accuracy of the refunded dollar amount to be correct. I also called Carolina and left a voice message to call me for...
further explanation of the refund dollar amount. The warranty cancellation was 147.00 of 200.00 paid and the service agreement which is normally non-cancelable but, given the circumstances of the motorcycle being a total loss we were able to obtain authorization to refund the un used portion of the service contract. There were 2 services rendered on the motorcycle plus the in use depreciation. There was also a cancellation fee. In all refund amount came to 1737.00 of 2800.00 BJ Bill "BJ" J[redacted] GM RideNow Peoria / Indian Motorcycle of Peoria [redacted]r
Case # [redacted] Mr. [redacted] bought a Corbin seat and experienced difficulty...
in installing the seat himself. We have now spoken to him and resolved the installation of the seat so the problem is resolved and Mr [redacted] is satisfied. Sincerely, Bill J[redacted] Bill "BJ" J[redacted] GM RideNow Peoria / Indian Motorcycle of Peoria
We did make contact with Mr D[redacted] and we mutually agreed to have him bring his Polaris RZR in so we can take A look at wire routing and repair properly. We also agreed to take a look at his tire and try and find an acceptable resolution. Customer was appreciative and appointment will be...
scheduled next week. Thank you! [redacted] Bill "BJ" J[redacted] GM RideNow Peoria / Indian Motorcycle of Peoria [redacted]
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]