Alexander's Busy Bee Nursery & Preschool, Inc.

The company apologizes to Ms*** for the inconvenience. The company uses a direct mail vendor that provides services using a mailing list it developsThis list is revised periodically and the company cannot remove the person's name from the vendor's listBut the company WILL remove this
person's name from the list it currently usesThe number you provided from the lower right hand corner of the direct mail envelope will be passed to the vendor with the request your name be removedIn the meantime, please disregard and recycle any like mailing you may receiveYou don't need to open itThank you

Consumer was provided a hearing test on 9/20/demonstrating a moderate hearing loss in both earsThat day she purchased a pair of Alpha HD hearing aids for $6,The aids were delivered on 10/16/with no problems notedConsumer was seen for regular follow up and adjustments from then
until 3/23/- a period of over 1/years - without any significant issuesConsumer is not entitled to a refund

First Revdex.com was in error in alluding to a 3-day right of rescission regarding hearing aid purchasesThere is no 3-day right of rescission applied to hearing aid purchase under lawThus the certified letter would have no effect regarding cancellation of the contractSecondly, the McDonald
Agreement to Purchase contains a bold-print warning that there is no cooling off periodUnder law and contract, the customer is bound by her agreement, no matter who was paying for itMcDonald has a process for requesting cancellationThe customer must come in and sign a cancellation agreementThe customer did not do thisAccordingly, McDonald has every right to deny cancellation.However, the management of the company has decided to cancel the purchase and refund the customerPlease provide the attached agreement to her and once the signed agreement is received as written, a refund will issue as per the agreement to purchase and the cancellation agreement

There is a number code on the front of direct mail envelope - on every mail piece - and there is a number at the bottom ofthe mail piece for them to callThey get a voicemail, with a message to leave the name and address and most importantly the digit unique number on thefront of the envelope
WITHOUT THAT NUMBER THEY CANNOT BE TAKEN OFF THE LISTAfter this they can be deleted from the listHowever, every months thecompany receives a new list and their name may be on the new listI will endeavor to filter the names off the new list by the unique number that hasbeen submittedIf they follow this process their name will be removed to the extent possibleThe other suggestion is to simply throw the mail piece awaywithout opening it

*** *** ("Customer") was seen in the office and provided a hearing test on 11/20/revealing a moderate to severe bilateral hearing lossThat same day Customer purchased a pair of LINX hearing aidsThe hearing aids with custom ear molds were delivered on 12/8/with no
complaints about fit or function of the aidsThe left aid was repaired and replaced on 1/23/The left mold was reordered and delivered on 3/11/and notes indicate Customer was doing well with replacementsCustomer received new receivers on 6/9/15 and the fitting was deemed completed. Customer was seen several times for batteries from 6/9/through 8/6/- a period of days with no adjustmentsCalifornia State Regulations permit a return for refund within days of completion of the fittingThe fitting was completed on 6/9/and the 45-day return warranty period was exceeded on 7/24/and the right to return was lost on that dateTherefore, a refund is not warranted

The return agreement Customer signed states the refund will be made 30-days following the actual return on 11-16-The refund was attempted yesterday but there was a glitch in the electronic systemThe refund will be made as soon as the system is up - hopefully later todayThis would
be within the time frame stated in the agreementsPlease return another complaint resolution request so that confirmation of refund can be sentThank you

I am rejecting this response because: we completed all there requirements on october 23rd Tried to return them then They refused to see us untill November 4th They were returned on November 4th!!!! They are well after their days!!!! .We have tried to return them since september Wont return our phone calls Tried last week Tried again today

A hearing aid dispenser is required by law to refer a customer to a doctor when they see something in the ear that might need medical attentionIn this instance the dispenser absolutely did the right thing when she recommended the customer see a doctor about the excessive wax and "something black" in the ear canal - California Business and Professions Code Section (7)There was no "being put off"If the dispenser had not referred the customer to a doctor for a suspected medical issue she may have violated the lawIt remains that the customer did not lodge a complaint with the office and did not request a refund at any timeThe decision of the company stands

[A default letter is provided here which indicates your acceptance of ArbitrationIf you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** , and find that arbitration is necessarySincerely,*** ***

We agree the matter is resolved, but it is not closedIf Mr*** will return the hearing aids in good working order to the Roseville store, and sign the required return receipt [requesting a copy for himself] we will provide a full refund to his *** account. He previously received the credit card refund. I assure Mr*** that he will be treated with courtesy and respect in doing soAs to the $35, we don't think that belongs to the companyThank you

A full refund has been made to Mr***'s account

Based on our recent conversation, I would like to reiterate that our company, Helix Hearing Care (California), Incdid not assume any obligations and/or liabilities of Moore Family Hearing Company, Incdba McDonald Hearing Aid Centers arising or accruing before our acquisition date of August 5th,
In the instant case, the hearing aid was purchased back on December 4th, 2015. Should you have any further questions or concerns, please do not hesitate to contact me. Thank you. Best regards,

Customer is not qualified for a refund under law and thus a refund will not be forthcomingCustomer should continue to access the services that are available from McDonald - at no additional chargeShe will receive ongoing services without charge for the life of the hearing aidsThe dispenser will continue to work diligently to help Customer to receive most benefit that can be provided from her hearing aid purchaseIt is recommended that Customer contact the office and schedule follow up appointments for serviceEach of Customer's complaints are highly likely to be resolved in thus way

I am rejecting this response because: My complaint isn't about direct mail - it is about the incessant phone calls even after the company has been told that the phone number is on the National Do Not Call list and they have been instructed not to call anymore. The company continues to ignore this information and continues to harass my year old mother. Originally, they were calling my father but when the caller was told that my father was deceased, they continued to call and ask for my mother.I want the phone calls to stop

I am rejecting this response because: Re: Revdex.com complaint #*** *** *** ***s Please don't close my complaint, it has not been settled, I need your helpI have been sick and unable to do much on this problemI'm sorry, I have tried very hard to work with this company in returning these hearing aidsbut McDonald hearing won't take them back as specified in written contractI am having sever headache and ear- aches when ever I try to use themNow, I fear I have Tendinitis from wearings themI have tried to return them twice well within the allow time frameHowever, McDonald Hearing Aids refuses to accept themI feel they are trying to give me the run-around until the warranty has lapsedI have proof of return attemptsMy insurance has paid them $1,and I will not be eligible for any more hearing services for yearsThey again refuse to return the money to my insurance carrier*** *** *** is the credit card company that McDonald enlisted to carry a $4,loan on these hearing aids for meI'm a years of age and feel that McDonald Hearing Aids misrepresented and advertised their productI complained every time I went into the hearing center which was every week in November and part of December I greatly appreciate any help you can offer me*** ***I would like McDonald Hearing Aid to accept the return of the hearing aids and return the $1,insurance benefit to my insurance company as well as refund all the finical charges they have cause to my account with *** ***

The Customer purchased and received a hearing aid on 12/3/15 financing the purchase 100% through a finance company - months with 0% interest if paid in full by the end of the monthsThe application for insurance coverage was completed and signed by Customer on 12/17/15. This is
because insurance coverage was evidently not part of the consideration for the original purchaseThe insurance company paid $800 (AND the company IS in the *** *** network but under a different name)The insurance check was received in the corporate finance office on Thursday 5/5/which coincides with the 2-week time frame the insurance company said it would take to receive the check, although the insurance check was dated 4/19/A reimbursement check from the company for $was issued on Friday 5/6/and sent UPS - tracking number ***He should have received his check Monday 5/9/Customer's allegations regarding financing are completely and his use of the terms "fraudulently and "stealing"" are libelous, and unwarranted at best. Regarding his hearing aid purchase - the hearing test showed a left ear hearing loss varying from to Db; but the lifestyle assessment which is completed by the customer and the company uses to help determine his actual hearing needs indicated a moderate listening lifestyle; and thus the more technologically advanced hearing aid was best suited for him

The address used on the billing comes from the HealthiPlan receipt the patient signsThis is between the finance company and the consumer. The address correction cannot be made by McDonald but must be made by the consumerThe consumer should contact HealthiPlan Customer Service
at:HealthiPlan Customer Support: *** - Option 2 (HealthiPlan account holder)They will require and account number or social security number.The company finance department, as a courtesy to consumer, will contact HealthiPlan to explore removing the interest and fee charges and will also ask HealthiPlan to correct the credit report, respecting HealthiPlan, under the circumstances

I am rejecting this response because: McDonald said that I received these with no complaintI complained three times regarding the fit and falling out of the ear piece in the left earNow the hearing aids have become defunct with bells ringing at random times (not the dead battery warnings) and the sound becoming tinny. I feel that the fact that buds are falling off and sticking in my ear, and I can not get them out without another party using a tweezers to remove them is dangerous and a sign of faulty material. McDonald promised to deliver to me a working set of hearing aids that wouldn't be dangerous and would enhance my hearing. They are neither of these. It is the responsibility of a company to deliver the goods that are promised. Even though these problems have arisen past the time of refundability,I should have the "goods" promised in proper working order and not have to run to the company every few weeks to have a correction. In addition to this, the office is now open only two days a week when it was scheduled to be open for five. If there is an emergency on one of the three days when the office is closed, I could be in danger of having something stuck in my ear and having damage done to itIf I should need servicing for the device itself in an emergent situation, I would have to drive to another town to get to the new office that is being opened. I was guaranteed service and care, and I am getting neither. I also know that McDonald refunded money to another client in this same office for much the same reason. It seems that I should have the same courtesy. I am afraid that greed has become the byword of the company rather than service. I intend to pursue this matter as far as necessary in order to receive proper and fair treatment

Intela-Hear is a private label brand of ReSoundThey are one and the same - no "mix match"Nonetheless, it remains that the consumer possessed and used the aid for over yearsNo refund is due and the request is deniedMrBerg has not been with the company for over years but consumer may contact the office to see what can be done to help her - STRICTLY AS A COURTESY!!!

Consumer states that he accepts the business response and will consider the matter resolved once the entire refund process is successfully completed