I am rejecting this response because: This response is simply not trueWe did not insist that the items come earlyWe were expecting our delivery between 2-weeks but was told to call on Tuesday November 7th to verify that our items were not on back order which we didWe were told that nothing was on back order and our items would be on the truck on November 9th or 10thWe called back on the 11th and was told that only half of our items came in and told me that they (Alexander Furniture) was going to call the manufacture and insist that the rest of our items be on the truck along with close other invoicesThe only communication Alexander Furniture had with us is we initiated contactWe gave our furniture away because Alexander Furniture promised us that they were demanding our furniture and that we would have our furniture before ThanksgivingWhen this didn't happen we called to cancel our order on November Alexander Furniture never delivered the items we never took position of the itemsLook at their [redacted] Review and we are not the only one they have done this toWe contacted [redacted] and they closed our accountWe also spoke with [redacted] and they have turned it over to their fraud department and we are awaiting confirmation that they have closed our account as wellSo when Alexander Furniture says that it is out of their hands and the finance company will not cancel the transaction without a 25% restock fee is false
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is, while well worded, still not going to earn my future business, nor a positive recommendation from me to any acquaintancesI appreciate the efforts of one gentleman who is the sales manager, [redacted] ***, who made a personal effort to physically be present when the new dresser finally was delivered, at approximately 10pmThe job was completed around 11pmI certainly hope that he takes the helm of the company because he is the only person who made effort to rectify the situation, and the business will surely sink if he isn’t around Sincerely, [redacted]
Response:Hello, Mrs [redacted] reported to us that her recently delivered furniture had a small abrasion that had worn thru the fabricWe offered to send a licensed/professional furniture repair person to Mrs [redacted] home to repair the small abrasion at no cost to our valued customerIt was not reasonable to replace the set for such a small abrasionMrs [redacted] refused to allow us to schedule an appointment for the repairSince Mrs [redacted] refused the service / repair, we are left at an impasseThank you, [redacted]
Dear Revdex.com, thank you for bringing this matter to our attentionI am pleased to report that the customer agreed to accept delivery of his merchandise on Wednesday July 20th 2016.The merchandise was delivered to the customer in perfect condition and the customer was pleased and satisfied with every aspectWe delivered an apology to the customer for the manufacturer's delay.The matter is now considered resolved and closed.Thank you, [redacted] General Manager Alexander's
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me If for whatever reason my dryer is not fixed, it needs to be replaced, if something goes wrong again I have no serial number
I do apologize about the inconvenience that you have endured attempting to contact the warranty company, however I assure you that we have never had that issue before where the serial number is not available on the unit. We have since then arranged and confirmed with the customer to have a
service technician come out to her home on 02/12/and diagnose her appliance. We will rectify the issue and work with the customer whom seemed more then willing to do so
We understand you may no longer want your items for what ever reasoning you may have you did sign to a legal binding contract which makes you liable to pay the 25% restocking fee. Unfortunately due to store policies we are unable to relinquish you of your contract without the required fee. Thank you
I am rejecting this response because:While I did receive a voicemail with this information, I have been told this before by ***I have lost all faith in this business and do not trust that they will actually act on their wordsI have spoken to numerous people there who have failed to provide adequate customer serviceSo, until my furniture is delivered, I do not accept that the issue has beeen resolved
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
If for whatever reason my dryer is not fixed, it needs to be replaced, if something goes wrong again I have no serial number
Alexanders furniture has made an attempt to contact Mrs*** on 10/11/a voicemail was left for Mrs*** stating that we have placed an order for the damaged piece and it should take anywhere from 2-weeks to receive and exchange the item. At any given time she is more than
welcome to contact the general manager *** with any concerns or questions that should arise
All customers are informed that it will take - weeks for special order merchandise to arrive in our warehouseEvery effort was taken, above and beyond, to have the customers merchandise in early because the customer insisted on an early deliveryCustomer was kept updated throughout the
processTheir table was received early in our warehouse, however, the sectional (which comes in multiple pieces - to be exact) was taking a little longerCare was taken to push their remaining merchandise to a specific truck from the manufacturerEven though this was asked, it did not happen because the manufacturer only sent of the piecesThe customer was then informed that the remaining merchandise would not be arriving on the 25th of November, which is the date that we had asked the manufacturer, however, we were in fact, receiving it on the 4th of DecemberThis was exactly weeks from the date of purchaseUnfortunately, there are times when delivery does take weeks like in this instanceThe customer was informed of this on December 1stt and a delivery date of December 6, was decided togetherWhen the drivers called on December 6th to inform them of their impending arrival, this is the first time we heard that the customer canceled on November 27, It was then explained to the customer that the finance company will not cancel their transaction unless the 25% restocking fee is receivedThis unfortunately, is out of our control and cannot be canceled without this feeCustomers merchandise is still in our possession and if the customer would like to reschedule a delivery of their merchandise, we would be more than happy to deliver their merchandise they purchased, rather than lose money on something they do not have by paying the restocking fee
I am rejecting this response because: This response is simply not trueWe did not insist that the items come earlyWe were expecting our delivery between 2-weeks but was told to call on Tuesday November 7th to verify that our items were not on back order which we didWe were told that nothing was on back order and our items would be on the truck on November 9th or 10thWe called back on the 11th and was told that only half of our items came in and told me that they (Alexander Furniture) was going to call the manufacture and insist that the rest of our items be on the truck along with 4 close other invoicesThe only communication Alexander Furniture had with us is we initiated contactWe gave our furniture away because Alexander Furniture promised us that they were demanding our furniture and that we would have our furniture before ThanksgivingWhen this didn't happen we called to cancel our order on November Alexander Furniture never delivered the items we never took position of the itemsLook at their *** Review and we are not the only one they have done this toWe contacted *** *** *** and they closed our accountWe also spoke with *** *** and they have turned it over to their fraud department and we are awaiting confirmation that they have closed our account as wellSo when Alexander Furniture says that it is out of their hands and the finance company will not cancel the transaction without a 25% restock fee is false
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is, while well worded, still not going to earn my future business, nor a positive recommendation from me to any acquaintancesI appreciate the efforts of one gentleman who is the sales manager, *** ***, who made a personal effort to physically be present when the new dresser finally was delivered, at approximately 10pmThe job was completed around 11pmI certainly hope that he takes the helm of the company because he is the only person who made effort to rectify the situation, and the business will surely sink if he isn’t around. Sincerely,***
Dear Revdex.com, thank you for bringing this matter to our attentionI am pleased to report that the customer agreed to accept delivery of his merchandise on Wednesday July 20th 2016.The merchandise was delivered to the customer in perfect condition and the customer was pleased and satisfied with
every aspectWe delivered an apology to the customer for the manufacturer's delay.The matter is now considered resolved and closed.Thank you,*** General Manager Alexander's
As a growing company we do understand that we will have some unsatisfied customers due to defective items that are shipped to us from the manufacturer. We would like to extend an apology to our customer about the length of time that it took to receive her replacement dresser it was a very
popular item and unfortunately the defective drawer could not be replaced without replacing the complete dresser. The issue has been resolved and the customer did receive a brand new dresser. We look forward to earning your business in the future and apologize once again for any inconveniences that might have been caused
The issue with Mrs*** stove was resolved on August 4,The customer had the correct parts for her stove however the burners were not on the
correct side which was causing the issueMrs*** is a returning customer and at any time I am always available when she needs to speak with me***; General manager
I am rejecting this response because:Both the sofa and love seat arrived with holes that are not considered smallThe delivery men put these holes in the furniture while removing the plastic/cardboard packagingThey are blaming this on a "manufacturer defect." I have spoken with *** Furniture who assured me that because these holes aren't located on the seams, they aren't manufacturer defectsThey also said that they would have to take the furniture and completely reupholster the sides and backs of themI paid $1,for these couches and waited almost months (when I could've ordered them from a competitor and received them in a week)I feel it's ludicrous to have to have them recovered, and be without furniture, when Alexander's damaged themI would like them returned for a full refund
I am rejecting this response because: This response is simply not trueWe did not insist that the items come earlyWe were expecting our delivery between 2-weeks but was told to call on Tuesday November 7th to verify that our items were not on back order which we didWe were told that nothing was on back order and our items would be on the truck on November 9th or 10thWe called back on the 11th and was told that only half of our items came in and told me that they (Alexander Furniture) was going to call the manufacture and insist that the rest of our items be on the truck along with close other invoicesThe only communication Alexander Furniture had with us is we initiated contactWe gave our furniture away because Alexander Furniture promised us that they were demanding our furniture and that we would have our furniture before ThanksgivingWhen this didn't happen we called to cancel our order on November Alexander Furniture never delivered the items we never took position of the itemsLook at their [redacted] Review and we are not the only one they have done this toWe contacted [redacted] and they closed our accountWe also spoke with [redacted] and they have turned it over to their fraud department and we are awaiting confirmation that they have closed our account as wellSo when Alexander Furniture says that it is out of their hands and the finance company will not cancel the transaction without a 25% restock fee is false
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is, while well worded, still not going to earn my future business, nor a positive recommendation from me to any acquaintancesI appreciate the efforts of one gentleman who is the sales manager, [redacted] ***, who made a personal effort to physically be present when the new dresser finally was delivered, at approximately 10pmThe job was completed around 11pmI certainly hope that he takes the helm of the company because he is the only person who made effort to rectify the situation, and the business will surely sink if he isn’t around Sincerely, [redacted]
Response:Hello, Mrs [redacted] reported to us that her recently delivered furniture had a small abrasion that had worn thru the fabricWe offered to send a licensed/professional furniture repair person to Mrs [redacted] home to repair the small abrasion at no cost to our valued customerIt was not reasonable to replace the set for such a small abrasionMrs [redacted] refused to allow us to schedule an appointment for the repairSince Mrs [redacted] refused the service / repair, we are left at an impasseThank you, [redacted]
Dear Revdex.com, thank you for bringing this matter to our attentionI am pleased to report that the customer agreed to accept delivery of his merchandise on Wednesday July 20th 2016.The merchandise was delivered to the customer in perfect condition and the customer was pleased and satisfied with every aspectWe delivered an apology to the customer for the manufacturer's delay.The matter is now considered resolved and closed.Thank you, [redacted] General Manager Alexander's
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me If for whatever reason my dryer is not fixed, it needs to be replaced, if something goes wrong again I have no serial number
I do apologize about the inconvenience that you have endured attempting to contact the warranty company, however I assure you that we have never had that issue before where the serial number is not available on the unit. We have since then arranged and confirmed with the customer to have a
service technician come out to her home on 02/12/and diagnose her appliance. We will rectify the issue and work with the customer whom seemed more then willing to do so
We understand you may no longer want your items for what ever reasoning you may have you did sign to a legal binding contract which makes you liable to pay the 25% restocking fee. Unfortunately due to store policies we are unable to relinquish you of your contract without the required fee. Thank you
We were told to send any documents we have
Hi *** this issue with the customer has been resolvedIs there any possible way to still send in a statement of how the issue was resolved?
I am rejecting this response because:While I did receive a voicemail with this information, I have been told this before by ***I have lost all faith in this business and do not trust that they will actually act on their wordsI have spoken to numerous people there who have failed to provide adequate customer serviceSo, until my furniture is delivered, I do not accept that the issue has beeen resolved
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
If for whatever reason my dryer is not fixed, it needs to be replaced, if something goes wrong again I have no serial number
Alexanders furniture has made an attempt to contact Mrs*** on 10/11/a voicemail was left for Mrs*** stating that we have placed an order for the damaged piece and it should take anywhere from 2-weeks to receive and exchange the item. At any given time she is more than
welcome to contact the general manager *** with any concerns or questions that should arise
All customers are informed that it will take - weeks for special order merchandise to arrive in our warehouseEvery effort was taken, above and beyond, to have the customers merchandise in early because the customer insisted on an early deliveryCustomer was kept updated throughout the
processTheir table was received early in our warehouse, however, the sectional (which comes in multiple pieces - to be exact) was taking a little longerCare was taken to push their remaining merchandise to a specific truck from the manufacturerEven though this was asked, it did not happen because the manufacturer only sent of the piecesThe customer was then informed that the remaining merchandise would not be arriving on the 25th of November, which is the date that we had asked the manufacturer, however, we were in fact, receiving it on the 4th of DecemberThis was exactly weeks from the date of purchaseUnfortunately, there are times when delivery does take weeks like in this instanceThe customer was informed of this on December 1stt and a delivery date of December 6, was decided togetherWhen the drivers called on December 6th to inform them of their impending arrival, this is the first time we heard that the customer canceled on November 27, It was then explained to the customer that the finance company will not cancel their transaction unless the 25% restocking fee is receivedThis unfortunately, is out of our control and cannot be canceled without this feeCustomers merchandise is still in our possession and if the customer would like to reschedule a delivery of their merchandise, we would be more than happy to deliver their merchandise they purchased, rather than lose money on something they do not have by paying the restocking fee
I am rejecting this response because: This response is simply not trueWe did not insist that the items come earlyWe were expecting our delivery between 2-weeks but was told to call on Tuesday November 7th to verify that our items were not on back order which we didWe were told that nothing was on back order and our items would be on the truck on November 9th or 10thWe called back on the 11th and was told that only half of our items came in and told me that they (Alexander Furniture) was going to call the manufacture and insist that the rest of our items be on the truck along with 4 close other invoicesThe only communication Alexander Furniture had with us is we initiated contactWe gave our furniture away because Alexander Furniture promised us that they were demanding our furniture and that we would have our furniture before ThanksgivingWhen this didn't happen we called to cancel our order on November Alexander Furniture never delivered the items we never took position of the itemsLook at their *** Review and we are not the only one they have done this toWe contacted *** *** *** and they closed our accountWe also spoke with *** *** and they have turned it over to their fraud department and we are awaiting confirmation that they have closed our account as wellSo when Alexander Furniture says that it is out of their hands and the finance company will not cancel the transaction without a 25% restock fee is false
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is, while well worded, still not going to earn my future business, nor a positive recommendation from me to any acquaintancesI appreciate the efforts of one gentleman who is the sales manager, *** ***, who made a personal effort to physically be present when the new dresser finally was delivered, at approximately 10pmThe job was completed around 11pmI certainly hope that he takes the helm of the company because he is the only person who made effort to rectify the situation, and the business will surely sink if he isn’t around. Sincerely,***
Dear Revdex.com, thank you for bringing this matter to our attentionI am pleased to report that the customer agreed to accept delivery of his merchandise on Wednesday July 20th 2016.The merchandise was delivered to the customer in perfect condition and the customer was pleased and satisfied with
every aspectWe delivered an apology to the customer for the manufacturer's delay.The matter is now considered resolved and closed.Thank you,*** General Manager Alexander's
As a growing company we do understand that we will have some unsatisfied customers due to defective items that are shipped to us from the manufacturer. We would like to extend an apology to our customer about the length of time that it took to receive her replacement dresser it was a very
popular item and unfortunately the defective drawer could not be replaced without replacing the complete dresser. The issue has been resolved and the customer did receive a brand new dresser. We look forward to earning your business in the future and apologize once again for any inconveniences that might have been caused
The issue with Mrs*** stove was resolved on August 4,The customer had the correct parts for her stove however the burners were not on the
correct side which was causing the issueMrs*** is a returning customer and at any time I am always available when she needs to speak with me***; General manager
Regarding the complaint I file this afternoonWe went to Alexanders and got the bed order cancelledThank you very much for your time
I am rejecting this response because:Both the sofa and love seat arrived with holes that are not considered smallThe delivery men put these holes in the furniture while removing the plastic/cardboard packagingThey are blaming this on a "manufacturer defect." I have spoken with *** Furniture who assured me that because these holes aren't located on the seams, they aren't manufacturer defectsThey also said that they would have to take the furniture and completely reupholster the sides and backs of themI paid $1,for these couches and waited almost months (when I could've ordered them from a competitor and received them in a week)I feel it's ludicrous to have to have them recovered, and be without furniture, when Alexander's damaged themI would like them returned for a full refund