Alexander's Busy Bee Nursery & Preschool, Inc.

A full refund has been made to customer's [redacted] account. His account is now closed and the company no longer has access to the account information due to privacy restrictions. Any money customer has paid to [redacted] that is due to him will be refunded to him directly from [redacted]. Thank...

you.

The return agreement Customer signed states the refund will be made 30-45 days following the actual return on 11-16-15. The refund was attempted yesterday but there was a glitch in the electronic system. The refund will be made as soon as the system is up - hopefully later today. This would...

be within the time frame stated in the agreements. Please return another complaint resolution request so that confirmation of refund can be sent. Thank you.

I am rejecting this response because: The hearing aids became faulty after the period of adjustment, and when the third adjustment of the ear buds still did not solve the problem of not falling out, and the ear piece pulled off twice, the second time sticking in my ear to the point that I could not get it out and needed assistance to do so, I feel that the company is not providing the proper care.  In addition to that, over the period of time that I have had them, they began to echo and became more a hindrance than an aid.  I also know that I am not the only person in Chico to have experienced this dissatisfaction with the company and that person did receive a refund.  This client had the hearing aids just about as long as I did.

I am rejecting this response because: Re: Revdex.com complaint #[redacted]s Please don't close my complaint, it has not been settled, I need your help. I have been sick and unable to do much on this problem. I'm sorry, I have tried very hard to work with this company in returning these hearing aids. but McDonald hearing won't take them back as specified in written contract. I am having sever headache and ear- aches when ever I try to use them. Now, I fear I have Tendinitis from wearings them. I have tried to return them twice well within the allow time frame. However, McDonald Hearing Aids refuses to accept them. I feel they are trying to give me the run-around until the warranty has lapsed. I have proof of return attempts. My insurance has paid them $1,000 and I will not be eligible for any more hearing services for 3 years. They again refuse to return the money to my insurance carrier. [redacted] is the credit card company that McDonald enlisted to carry a $4,000 loan on these hearing aids for me. I'm a 67 years of age and feel that McDonald Hearing Aids misrepresented and false advertised their product. I complained every time I went into the hearing center which was every week in November and part of December 2015. I greatly appreciate any help you can offer me. [redacted]I would like McDonald Hearing Aid to accept the return of the hearing aids and return the $1,000 insurance benefit to my insurance company as well as refund all the finical charges they have cause to my account with [redacted]