Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I would like to make MrRobert T**, legal counsler for Atlantic dealership aware that on Jan [redacted] 2017, I had indeed left my license plates at the business with my registration and informed Richard L [redacted] that they had to be transferred to the new vehicle so I could insure it, he assured me that it would be taken care of, the following day he spoke with Brittany K [redacted] from customer service at [redacted] Company who explained what needed to be done and also sent Richard an email confirming what she had told him, she said he wanted to know if I made my payments on time which she thought was an odd question, none of his business, again he was told about the laws here in Massand still it took until I filed a complaint with you on Feb [redacted] to get something done ( my goodness, it only took one day to get my registration after that ) I was never informed of anything you have said and again I was told by Richard Links partner that it would take at least two weeks to get this vehicle registered and I could drive this vehicle legally with the papers I had and my ins.company was misinformed that it was illegal to drive and nothing would happen if I had been stoppedAnd there are issues to address if you read the complaint Mr.T**, also was overcharged $350.plus finance charges for the registration, no I do not believe this is resolved as of yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
In following our response of November *, 2016, we would like to re-state that the Dealership, in accordance with the signed documentation, has paid the final lease payment for [redacted] ’s previous leaseWe would also like to note that [redacted] received Six Thousand Five Hundred ($6,500) dollars in rebates used on his current leased vehicleThis rebate was given to [redacted] by Chrysler Jeep Dodge Ram for lease loyalty and to cover any additional expenses (including overage on miles) for his previous leaseThis complaint should not reflect badly on Atlantic Chrysler Jeep Dodge Ram and the Dealership has not made any demand or claim against the CustomerRobert JT [redacted] Legal Assistant General Counsel Office Atlantic Chrysler Jeep Dodge Ram
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Chrysler Corporate is indeed the party responsible for me having such a crummy car, yesHowever, the dealership is responsible for putting me in sub par vehicles each time I am forced out of my ownThe dealership is also responsible for having me have to wait upwards of a week for appointments to have my car repairedI am not naive to the fact that this dealership is not the one causing the issues with the car, but I do know they are not doing everything in their power to satisfy their customerAnd that aspect of my frustration is the caused by the dealer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
After reviewing the Customer’s complaint, we have concluded that Atlantic Chrysler Jeep Dodge Ram has done no wrongAlthough the dealership does not feel that they have done anything wrong and the dealership has no records of a promise to pay the customer’s disposition fee, as a sign a good faith, the dealership is willing to pay the disposition feePlease let us know if this settlement is acceptable so I may advise the dealership and prepare the appropriate paperwork This complaint should not reflect badly on Atlantic Audi West Islip nor any of its’ affiliated companies and the dealership has not made any demand or claim against the CustomerRobert JT [redacted] Legal Assistant General Counsel’s Office Atlantic Chrysler Jeep Dodge Ram
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still have not received my refund and the business has been telling me they would pay for several months In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I have spoken to the customer today and he has stated that his Revdex.com Complaint with the Dealership has been completedWe could not find an applicable solution to complete this transaction and the customer purchased the same type of vehicle at a different dealershipRobert JT [redacted] Legal Assistant General Counsel’s Office Atlantic Auto Group
After reviewing the Customer’s file and complaint, we have concluded that the Customer’s complaint is with the manufacture of the vehicle, Chrysler and not with Atlantic Chrysler Jeep Dodge Ram. This complaint should not reflect badly on Atlantic Chrysler Jeep Dodge Ram nor any of its’ affiliated... companies and the dealership has not made any demand or claim against the Customer.
I HAVE REACHED OUT TO THE CUSTOMER ON SEVERAL OCCASIONS AND WE SEEM TO BE PLAYING PHONE TAG I DID GIVE HIM MY CELL NUMBER SO HE COULD CALL ME DIRECTLY , I WOULD LIKE TO IF POSSIBLE COME UP WITH A RESOLUTION TO THE SITUATION FOR HIM ASAP PLEASE HAVE HIM CALL ME AND I WILL TAKE CARE OF IT I JUST BELIEVE THERE WAS SOME CONFUSION ON THE DETAILS AND TYPE OF VEHICLE WE WERE WORKING ON .SAM A [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We could not wait any longer for this company to resolve the problem so we purchased the vehicle at another dealership. Thank You *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I received no such rebates that I am aware ofAgain I was told that if I leased a new vehilce the mileage on the vehilce I turned in would not be chargeable I WOULD NOT HAVE LEASED A NEW VEHILCE OTHER WISE!!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We apologize for the delay for the refund to the customerAttached to our response please in find a picture of the receipt of refundThis confirms that the $has been refunded to the customerRobert JT** Legal Assistant Atlantic Chrysler Jeep Dodge Ram
Customer was refunded the full amount upon original request prior to Revdex.com complaint Dealer contacted customer again after complaint was filled and confirmed the refund request was being processed as both parties had already discussed Customer is completely satisfied with
resolutionNo further action is required
After reviewing the file and complaint of *** ** ***, we have concluded that the Dealership has done nothing wrongAttached with this response please see the .*** titled Purchase/Lease AddendumThis Addendum specifically outlays the amount(s) in which the Dealership will pay forThe
Dealership had agreed to pay $in following with the remaining payment of the lease*** *** had initialed and signed this document proving his knowledge of the amount in which the Dealership was responsible forAttached please find a Purchase Agreement stating that Dealership will “Make Last Payment of $Subject to Lenders Approval.” This Purchase Agreement has also been executed by the CustomerAs well as a copy of Check No*** issued to Hann Finance in following with the payment by the dealershipThis complaint should not reflect badly on Atlantic Chrysler Jeep Dodge Ram and the Dealership has not made any demand or claim against the Customer*** ** *** Legal Assistant to General Counsel
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have lost count in how many messages I have left for the manager Sam I am ether told he is not there or I am put on hold and then the person comes back on the phone to say he is busy with a customerAs requested from Atlantic's last response I called Sam's cell phone I left a message on 6/*/at 3:and have received no response againAs far as Sam's statement that there was confusion with the deal is extremely falseI had in writing and still do the deal that was given to me from Atlantic when I was there with my sonAtlantic had me put insurance on the car while I was there for two hours and then the sales person stated the manager decided not to do the dealWhere is the confusion when you have a deal in writing with the vehicle vin number and then they say they changed their mind and will not do the deal they gave me in writingBut they will do the deal for $2,moreIf this is not considered a scam I do not know what isPlease document this case in your files and I will put this on each social media site I canI have been told to report this to the attorney general and not to do any business with AtlanticThank you for trying to resolve this for us!
*** ***
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I have been waiting for a refund for weeksIf you look closely at picture attached, It shows a receipt stating a refund marked 4/**/Thats todayThe dealership is playing gamesAs of TONIGHT there HAS BEEN NO money returned to me in my account! If the dealerships reply is we need hours for money to post to my account, then they are back at there gamesI have been told this for weeks.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]When I initially went to the dealership my intention was to purchase my previous leased vehicle because of the excess of mileageI even negotiated the terms of the buy out with the sales person and was quoted a monthly payment of between $507.00 and $515.00, to which I agreed and left the dealershipI received a text message from that sales person shortly thereafter offering me a lease at $1000.00 out of pocket along with DMV charges and first months payment, I was assured at that time that the overage on my previous lease mileage would be forgiven. Again when I spoke with the finance officer on the day that I closed on the new lease I was again assured that I had what he described as a "non conventional" lease (prior to current lease) and that I would not be responsible for the overage on the miles. I MADE IT CLEAR TO BOTH THE SALES PERSON AND THE FINANCE PERSON THAT I WOULD NOT BE INTERESTED IN LEASING A NEW VEHILCE IF I HAD TO PAYOUT ON THE OVERAGEThey both told me it would not be an issue and that there would be no payout!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I would like to make MrRobert T**, legal counsler for Atlantic dealership aware that on Jan [redacted] 2017, I had indeed left my license plates at the business with my registration and informed Richard L [redacted] that they had to be transferred to the new vehicle so I could insure it, he assured me that it would be taken care of, the following day he spoke with Brittany K [redacted] from customer service at [redacted] Company who explained what needed to be done and also sent Richard an email confirming what she had told him, she said he wanted to know if I made my payments on time which she thought was an odd question, none of his business, again he was told about the laws here in Massand still it took until I filed a complaint with you on Feb [redacted] to get something done ( my goodness, it only took one day to get my registration after that ) I was never informed of anything you have said and again I was told by Richard Links partner that it would take at least two weeks to get this vehicle registered and I could drive this vehicle legally with the papers I had and my ins.company was misinformed that it was illegal to drive and nothing would happen if I had been stoppedAnd there are issues to address if you read the complaint Mr.T**, also was overcharged $350.plus finance charges for the registration, no I do not believe this is resolved as of yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We are sorry about the misunderstandingWe will cut you a check for the $asap.Thank You [redacted]
In following our response of November *, 2016, we would like to re-state that the Dealership, in accordance with the signed documentation, has paid the final lease payment for [redacted] ’s previous leaseWe would also like to note that [redacted] received Six Thousand Five Hundred ($6,500) dollars in rebates used on his current leased vehicleThis rebate was given to [redacted] by Chrysler Jeep Dodge Ram for lease loyalty and to cover any additional expenses (including overage on miles) for his previous leaseThis complaint should not reflect badly on Atlantic Chrysler Jeep Dodge Ram and the Dealership has not made any demand or claim against the CustomerRobert JT [redacted] Legal Assistant General Counsel Office Atlantic Chrysler Jeep Dodge Ram
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Chrysler Corporate is indeed the party responsible for me having such a crummy car, yesHowever, the dealership is responsible for putting me in sub par vehicles each time I am forced out of my ownThe dealership is also responsible for having me have to wait upwards of a week for appointments to have my car repairedI am not naive to the fact that this dealership is not the one causing the issues with the car, but I do know they are not doing everything in their power to satisfy their customerAnd that aspect of my frustration is the caused by the dealer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have the customers car at the dealership for repair and gave him a free remote start for his inconvenienceThank you [redacted]
After reviewing the Customer’s complaint, we have concluded that Atlantic Chrysler Jeep Dodge Ram has done no wrongAlthough the dealership does not feel that they have done anything wrong and the dealership has no records of a promise to pay the customer’s disposition fee, as a sign a good faith, the dealership is willing to pay the disposition feePlease let us know if this settlement is acceptable so I may advise the dealership and prepare the appropriate paperwork This complaint should not reflect badly on Atlantic Audi West Islip nor any of its’ affiliated companies and the dealership has not made any demand or claim against the CustomerRobert JT [redacted] Legal Assistant General Counsel’s Office Atlantic Chrysler Jeep Dodge Ram
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still have not received my refund and the business has been telling me they would pay for several months In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I have spoken to the customer today and he has stated that his Revdex.com Complaint with the Dealership has been completedWe could not find an applicable solution to complete this transaction and the customer purchased the same type of vehicle at a different dealershipRobert JT [redacted] Legal Assistant General Counsel’s Office Atlantic Auto Group
After reviewing the Customer’s file and complaint, we have concluded that the Customer’s complaint is with the manufacture of the vehicle, Chrysler and not with Atlantic Chrysler Jeep Dodge Ram. This complaint should not reflect badly on Atlantic Chrysler Jeep Dodge Ram nor any of its’ affiliated... companies and the dealership has not made any demand or claim against the Customer.
I HAVE REACHED OUT TO THE CUSTOMER ON SEVERAL OCCASIONS AND WE SEEM TO BE PLAYING PHONE TAG I DID GIVE HIM MY CELL NUMBER SO HE COULD CALL ME DIRECTLY , I WOULD LIKE TO IF POSSIBLE COME UP WITH A RESOLUTION TO THE SITUATION FOR HIM ASAP PLEASE HAVE HIM CALL ME AND I WILL TAKE CARE OF IT I JUST BELIEVE THERE WAS SOME CONFUSION ON THE DETAILS AND TYPE OF VEHICLE WE WERE WORKING ON .SAM A [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We could not wait any longer for this company to resolve the problem so we purchased the vehicle at another dealership. Thank You *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I received no such rebates that I am aware ofAgain I was told that if I leased a new vehilce the mileage on the vehilce I turned in would not be chargeable I WOULD NOT HAVE LEASED A NEW VEHILCE OTHER WISE!!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We apologize for the delay for the refund to the customerAttached to our response please in find a picture of the receipt of refundThis confirms that the $has been refunded to the customerRobert JT** Legal Assistant Atlantic Chrysler Jeep Dodge Ram
Customer was refunded the full amount upon original request prior to Revdex.com complaint Dealer contacted customer again after complaint was filled and confirmed the refund request was being processed as both parties had already discussed Customer is completely satisfied with
resolutionNo further action is required
Please be advised the amount of $has been refunded to the Customer’s credit card on January *,
After reviewing the file and complaint of *** ** ***, we have concluded that the Dealership has done nothing wrongAttached with this response please see the .*** titled Purchase/Lease AddendumThis Addendum specifically outlays the amount(s) in which the Dealership will pay forThe
Dealership had agreed to pay $in following with the remaining payment of the lease*** *** had initialed and signed this document proving his knowledge of the amount in which the Dealership was responsible forAttached please find a Purchase Agreement stating that Dealership will “Make Last Payment of $Subject to Lenders Approval.” This Purchase Agreement has also been executed by the CustomerAs well as a copy of Check No*** issued to Hann Finance in following with the payment by the dealershipThis complaint should not reflect badly on Atlantic Chrysler Jeep Dodge Ram and the Dealership has not made any demand or claim against the Customer*** ** *** Legal Assistant to General Counsel
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have lost count in how many messages I have left for the manager Sam I am ether told he is not there or I am put on hold and then the person comes back on the phone to say he is busy with a customerAs requested from Atlantic's last response I called Sam's cell phone I left a message on 6/*/at 3:and have received no response againAs far as Sam's statement that there was confusion with the deal is extremely falseI had in writing and still do the deal that was given to me from Atlantic when I was there with my sonAtlantic had me put insurance on the car while I was there for two hours and then the sales person stated the manager decided not to do the dealWhere is the confusion when you have a deal in writing with the vehicle vin number and then they say they changed their mind and will not do the deal they gave me in writingBut they will do the deal for $2,moreIf this is not considered a scam I do not know what isPlease document this case in your files and I will put this on each social media site I canI have been told to report this to the attorney general and not to do any business with AtlanticThank you for trying to resolve this for us!
*** ***
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I have been waiting for a refund for weeksIf you look closely at picture attached, It shows a receipt stating a refund marked 4/**/Thats todayThe dealership is playing gamesAs of TONIGHT there HAS BEEN NO money returned to me in my account! If the dealerships reply is we need hours for money to post to my account, then they are back at there gamesI have been told this for weeks.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]When I initially went to the dealership my intention was to purchase my previous leased vehicle because of the excess of mileageI even negotiated the terms of the buy out with the sales person and was quoted a monthly payment of between $507.00 and $515.00, to which I agreed and left the dealershipI received a text message from that sales person shortly thereafter offering me a lease at $1000.00 out of pocket along with DMV charges and first months payment, I was assured at that time that the overage on my previous lease mileage would be forgiven. Again when I spoke with the finance officer on the day that I closed on the new lease I was again assured that I had what he described as a "non conventional" lease (prior to current lease) and that I would not be responsible for the overage on the miles. I MADE IT CLEAR TO BOTH THE SALES PERSON AND THE FINANCE PERSON THAT I WOULD NOT BE INTERESTED IN LEASING A NEW VEHILCE IF I HAD TO PAYOUT ON THE OVERAGEThey both told me it would not be an issue and that there would be no payout!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***