All About The Baby

Review: Company persists in repeated phone calls to a minor child requesting credit card information. Calls as frequent as several times a minute and 20+/day. Multiple requests made to no longer call this number have not been honored.Desired Settlement: stop contacting minor child

Consumer

Response:

At this time, I have not been contacted by All About The Baby regarding complaint ID [redacted].

Sincerely,

Review: I never signed up for this service. I didn't receive any of the products, services, coupons or discounts. I didn't hear about this company before I check my bank account and understand that they taking money out of my account without my knowledge. When I call them I heard only voicemail. From November till May I lost 279.65 dollars.Desired Settlement: I would like a total refund to my debit card account for the amount of 279.65.

Business

Response:

On

11/*/2013 10:08

[redacted], signed up for an AllAboutTheBabyClub.com trial membership and was informed that after 14 days if she did not call to cancel her membership would continue for her son, [redacted] and her, for $39.95 per month. This was a 30 minute long call. She agreed to the terms and conditions and gave her credit card number as well as expir date and last 3 digits on the back of her card.

We're sorry that she is no longer satisfied with her membership or she is not using it We can refund the charges from Feb - May, that is as far back as our merchant account will allow.

So that is $39.95 X 4. She should see these refunds in the next day or two depending on her credit card banks policies.

Review: I have never registered with this company. I did not even know they existed. I receive multiple calls on a daily basis, and I have asked them repeatedly to stop contacting me. Today, one of the callers actually told me that they would not stop calling me. After doing some internet research, I learned that they have done this, along with other unethical things, to many people.Desired Settlement: I would like them to disclose how they got my information, and I would like them to remove my information from their records and cease all contact.

Consumer

Response:

At this time, I have not been contacted by All About The Baby regarding complaint ID [redacted].

Sincerely,

Review: Charge showed up on my bank account. I have never heard of or had any dealings with this company. When I tried to contact the store I was given voicemail with no returned call.Desired Settlement: For this company to explain these charges to me refund my money and have a negative rating. I am now worried that other people have access to my credit card.

Business

Response:

On 9/**/2013 6:[redacted] PM you spoke to one of our representatives and signed up for our All about the baby savings club.

I can see that you never accessed it. We are refunding your $39.95.

Check with your bank tomorrow as you should see a pending refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: When I signed up for the "free" products, there was a small charge of $4.95. I was aware of a following charge that would occur of $39.95 to continue the service, but wasn't aware of the time frame of 14 days to cancel. When I saw the charge appear on our credit card statement on March **when I went to pay my bill, I contacted the company to cancel and to remove the 2nd charge that processed Feb **realizing I did not receive any of the products, samples or coupons that they offered. When I contacted the company, the representative told me that I had 14 days to cancel and that is when the charge appeared. They told me they would not refund anything, but said they would cancel my "subscription" immediately. I still to this day have not received anything from this company that was promised from their add.Desired Settlement: I am willing to allow the charge of $4.95, but I do not agree to the outrageous $39.95 charge after that when no product was sent. My desired outcome is to have the $39.95 credited back to my card. I am also filing a dispute with my credit card company as well.

Business

Response:

Customer did call and cancel. She did not request a refund on her membership. It has been processed today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I had called the company to ask about my membership, which I had called to cancel two weeks prior the woman I spoke with said there was no record of me calling so it was not canceled. I told her then I did not want the membership and to cancel it. I also still have yet to receive anything from the company as far as promotional items, or even a notice of cancellation. I would still like the final payment of $39.95 from Feb ** refunded.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

On April **, 2014 this customer was refunded $39.95 .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I did not sign up for anything and this company has received a lot of my personal information and as I unsubscribe they continue to call my phone and harass me for credit card information for their products.Desired Settlement: I wish for them to disregard my personal information and stop calling and emailing

Review: The company has processed my debit acct without my authorizationDesired Settlement: Refund

Business

Response:

I can see she never accessed her membership.

I have processed a refund

Transaction [redacted] has been successfully ACCEPTED by the system.

Below is a summary:

Transaction ID: [redacted]

Payment Method: XXXX[redacted]

Amount: USD (39.95)

Customer Name: [redacted]

Review: First, I was solicited even though my phone number is registered on the National DNC list. I did allow the person on the phone to give me their pitch, which included a trial for $4.95. I was told I would get an email confirmation and I could cancel within 14 days. I was charged the $4.95, but I never did receive an email. I tried to find a contact number on their website, but there was not one to be found. I [redacted] the company and found a few phone numbers that were all disconnected. I had no way to contact them to cancel. So to sum it up, They took my money, provided no goods or services, and gave me no way to prevent them from taking more of my money.Desired Settlement: A cancellation of whatever goods or services they have signed me up for(I do not know what they are because they haven't provided anything to date) and a full refund of the total money they have taken from me, $44.90.

Consumer

Response:

At this time, I have not been contacted by All About The Baby regarding complaint ID [redacted].

Sincerely,

Review: I signed up for an introductory offer from All about the Baby and shortly thereafter cancelled my membership as to not incur any further charges. Shortly thereafter, I received my first charge on my credit card for a service I never received. When I called again, they mentioned that they would resend my introductory package for coupons and offers for new born babies and also "re-cancel" my subscription. I later found out through my bank, that they continued to charge my account even though I cancelled my subscription twice. THIS IS A FRAUD. THIS BUSINESS CANNOT BE TRUSTED. DO NOT GIVE THEM ANY ACCOUNT INFORMATION.Desired Settlement: I have been fraudulently charged $39.95 for the last two years, the company refuses to cancel my account and I've received no service, products or information from this company.

Business

Response:

We have no record of phone calls, emails or letter of cancellation re: club membership.

The most we can do as we also cannot track club usage is 120 day refund.

It is being processed and should reappear in the next few days. Please contact your bank or credit card company or watch for it online.

$159.80 has been refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have never received any product. I have never signed up for the website because of trust issues with them double charging my account.Desired Settlement: I simply want my full refund of all fees. I did not authorize them to charge me without sending me any products, emails or any of the info on any offer they made in the phone call soliciting for many companies at one time. The card number was given but the services offered for that transaction never materialized

Business

Response:

[redacted] - signed up 5/** for a trial membership for $4.95

He did not cancel so he was Billed $39.95 1x on 6/**.

A refund is being processed. Check your account in a few days.

$44.90

?

Review: I have the same complaint as several others involving ALL ABOUT THE BABY..I have been noticing that I am getting charged $39.95 monthly and not receiving anything from this.. I subscribed about a year ago for my little boy which is turning 2. I love my child just as much as the next dad/mother so I subscribed noticing that I haven't received anything and still being charged the monthly fee I unsubscribed several months ago and yet I am still being charged. a young man just starting his life cant afford to just throw away money like this with nothing in returned.. it has left my bank account negative several months in a row.. this needs to be resolved quick..I have made an attempt several times to simply request my name off of this charging list..still nothing has happened. please help me and my familyDesired Settlement: I want my name off of the billing list and a refund for the past 6 months of $239.70 if the refund can not be resolved I at lease want to stop being charged..SIMPLE

Business

Response:

I've researched this complaint.

You signed up for membership in the allabouthebaby.com savings club.

There has been no attempt to call or email in to cancel so naturally your membership continued.

We have canceled your membership today. A refund for two months has been issued in the amount of $79.90. Confirmation # is [redacted].

The refund will process after midnight. Check with your bank in a few days to see it posted.

Review: I recently became aware that allaboutthebaby.com has been taking money out of my debit account without my consent or knowledge. I've never signed up nor had knowledge or contact with this online company. The charges started in July of 2013 for $4.95, August for $39.95, September for $39.95, October for $39.95, November for $39.95 and December for $39.95. The total amount of debit account withdrawal is $164.75 that I did not autherize nor donate.Desired Settlement: I would like a total refund credited to my debit account for the amount of $164.75.

Business

Response:

In order to resolve this matter, Please call our Customer Service # between 9am and 5PM EST.

Review: I had signed up for this but then I checked it out on line so I canceled the next day realizing this was for baby's I don't have infants when I called today because I have been charged sense July they said I never canceled which was a lie, but they conveniently said they never got it. I told them I want my money back from that time I canceled in July. She said you signed up for this we will only refund you $39.95 I told her no that they owe me more and when I told her I was going to report them to Revdex.com she just told me we have you recorded ordering our product I told her I have no baby's this would not benefit me at all so why would I keep it and I canceled the next day as I explained to the other lady I signed up because I thought it was for children also and I looked on internet it wasn't she just told me have a nice day and hung up. I should have looked at bank statements but I didn't. So hard to trust company'sDesired Settlement: For them to give back the money from July until now the 4.95 and the $39.95 they have taken for last 5 months which totals $204.70

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Well last week I've been getting calls for all about the baby. I don't know how they got my number or my card information. They told me they gonna be sending some baby stuff to my house that it's free no charge only the shipping but I never agree to buying it. But when I got paid they took $4.95 out without my knowledge and than two days later took $17 out and than took $49 out. I'm overdraft and can't Afford another one.. If they take it out again this Friday I'm a be really mad. I can't get a hold of them and can't cancel it at all.Desired Settlement: $70 is the total they took out of my account. and I do want them to stop harassing me too.

Review: I never signed up for the service but continue to receive phone calls several times a day, every day even though I have asked them several times to remove me from their list.Desired Settlement: I would like for them to stop calling me.

Business

Response:

We spoke to you on 3/**/2014 2:03:40 PM. You told us you were not interested and we've not dialed your number since.

Review: In going back in my bank records I noticed a charge for $39.95 per month from July through December. When I contacted the company they stated it was something I signed up for. I do not receive any benefits from the company nor have I ever received any coupons / discount services that they advertise that I signed up for. I called to ask for my money back and was told no and was hung up on. Very rude customer service... I have never heard of them before.Desired Settlement: I would like to be refunded the full amount charged to me in the amount of $239.70

Consumer

Response:

At this time, my complaint, ID [redacted] regarding All About The Baby has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I agreed to subscribe to All About The Baby for A one time Fee Of 4.95 weeks ago. They keep calling to sell things. I stopped answering the phone. At one am this morning they pulled forty dollars and change off my visa card. Totally unortherized. Caller alert on my phone woke me up. I immediately went and unsubscribed from the site. Could not find a complaint dept. I did not use any offers of there's at all. Nothing worth using. This company is a scam.Desired Settlement: That this Company stops using false business tatics to con people into giving your credit card info for a one time 4.95 payment then weeks later hit my card for over forty in the middle of the night. Had caller alert not been on my phone I might not of realized they had just done this.

Business

Response:

Thank you for contacting us in a timely manner. Your $39.95 has been refunded and it will process at midnight. Confirmation # [redacted]. Your account has been cancelled.

Review: Requests to remove my phone number from their records because I do not want to be contacted have been ignored. When I asked the Customer Service Representative to take my number off the list, she continued to speak over me asking if there was anyone else in my household that wanted to receive their products then hung up on me when I continued to say no and wanted my number removed from their data base.Desired Settlement: I am requesting written confirmation that my information has been permanently deleted from their records.

Business

Response:

I cannot find this person's data in our system. Is there another phone number that we called? [redacted] Daytime Phone:[redacted] No E-mail: [redacted] No Please provide and I will investigate and remove. Thank you,[redacted]