All American Moving, Storage and Delivery

Thank you for your voice messageI appreciate itI tried to return our call and there was a message indicating a staff meeting was in progressThe one important factor is that they never called before they put the charge through and never asked what card to useHow does a vendor do that? The other factor is why did they call and request approval for the second and not the thirdWhen they called to review the second team, they reviewed costs and detailsThe third team was sent without my approval or consent, yet I am obligated to pay themMy boyfriend's knees were shot because he moved two hundred boxes with friendsIt is not as if he was injured for other reasonsFriends helped as wellTowards the end, since he knees were hurt, I asked for a third man which was approved Monday prior to our movePlease call me back when you have a momentI so appreciate your helpI could go back point to point on all their responsesAt the end of the day they didn't have approval for third team, they didn't ask what card to use and they didn't review the cost PRIOR to processingThank you again! I can't tell you how much I appreciate your attention to this matterWith Gratitude,Mary Beth Knight

I did not sign the contractThe coffee table belonged to meMr [redacted] did not realize there was another option for insurance because you guys did not disclose that to himYou guys need to answer for your poor communicationsThis is just an attempt to deflect bad business practices on your partThe coffee table was $and less than a year oldDo you really believe that $is sufficient amount of money to reimburse for $property that YOUR employees damaged? That's incredibly shady

It is All American's position that we have dealt with Ms [redacted] in good faith throughout her pre-move, move, and post-move experience As we read this complaint we do not believe that Ms [redacted] is now dealing with our company in good faith Case in point is her first complaint of cost Ms [redacted] was given an initial estimate of $3,to move all of her contents, which was arrived at by Mike W during his on-site visit to her home She subsequently called Mike and told him that she would be taking care of all of the boxes and small items, so Mike sent her a revised estimate of $2,to reflect this statement Mike even included a statement in her estimate that we would move UP TO boxes just in case she didn't accomplish everything she stated she would When our crew arrived it was pointed out and written on her Bill of Lading that she had boxes Mike had a conversation with Ms [redacted] prior to the move beginning that we would have to change the estimate to non-binding since she did not accomplish what she said she would, which was acknowledged and agreed to by Ms [redacted] prior to the move commencing Ms [redacted] was charged the same hourly rates as were documented in both estimates, although we had to remove the guarantee since the inventory to be moved had changed The fact that she is taking no responsibility for the deviation in inventory, nor acknowledging her conversation with Mike stating that the move had to be changed to a non-binding status seriously dampens any credibility she had with our company.As conveyed to Ms [redacted] , All American sent out an experienced crew to handle her move - a crew that we have used for multiple years Unfortunately Ms [redacted] was not satisfied with the quality of her move, so we subsequently did everything we were contractually obligated to do, and then some, to try to arrive at some level of satisfaction Prior to leaving the job destination, our crew asked Ms [redacted] if there was anything else she needed done, moved, etcand she let them know they were finished and free to leave A day or so after her move she stated the opposite, so as a courtesy we sent movers to her home to move and arrange things per her direction at no cost They also surveyed and took pictures of some items that were damaged in the move Based on this information we issued a claim letter, along with a check to compensate her for the damaged items per contract That claim letter is attached and provides further details with regards to our position We could not be further apart with regards to a settlement with Ms [redacted] We have complied with all of our contractual obligations and then some, and not inclined to deviate from our current position.Thank you,Dan D***Managing Member

I see that my complaint was closed, but I could of sworn I sent these inPlease see the attachments of the pictures for All American Moving and Storage company per their request, so they can be considered

Attachment #is a copy of the full estimate provided to Mr [redacted] that followed our in home survey of his residencePlease note the the following items that document several misstatements or ommissions by Mr [redacted] The estimate for the move was issued on a guaranteed not to exceed basis that provided him a maximum guaranteed amount for the cost of his move The move estimate was not binding The estimate was for $587.40, plus surcharge The guaranteed estimated amount did not include the cost of our surcharge for fuel and protective material that changes weekly based on the governments report for the prior weeks cost of fuel This is disclosed in the estimate as running around 7.0% Mr [redacted] was provided a separate estimate for his storage costs The estimate was to be approximately $per month for one crate This estimate was provided on a non-binding basis As such it was clearly stated in the estimate document, that the cost of the storage could have been more or less than the amount provided The estimate did not include any terms that stipulated that he would receive months of storage at a 50% discountNor did I indicate such terms in the cover message that was used to send the estimate to Mr [redacted] Attachments #is a pdf of the email I sent Mr [redacted] in response to his call for assistance by management Please note that the reason our person was "rude" was she had to terminate the call with him due to his verbal insults Attachment #to an email asserting that we were illegally retaining his items Attachment #is my last email to Mr [redacted] letting him know that I need out accountant to validate in fact were had our credit card transaction reversed through his chargeback action Unfortunately our third party accountant who reconciles our books once per month, was only able to confirm with me this week that the chargeback did occur Now that that has been validate we can provide Mr [redacted] with the amount of money owed for his move and storage I have attached the primary invoice for his initial move into storage It explains the costs for which he was charged It also shows a $credit that was issued to his move costs that were the result of his guaranteed maximum move amountAttached also is on of his monthly invoices that details his storage costs due for the month At any point in time that Mr [redacted] wanted to pay for his outstanding balance with us in cash, we would have permitted him the opportunity to move his items out of storage here at All American Moving & Storage This could have been done without penalty since his rent is on a month to month basis He could have used any other company to move his items as well Mr [redacted] current balance is $ This is supported by the last attachment that shows his Statement of Account At any time in the future that he wants to satisfy his balance outstanding he may move his furniture out as well Please let me know if you need further clarification on anything We appreciate your patience with preparing this response

I am rejecting this response because:Referring me to another political crook to solve my issue with you as a crook really isn’t going to help which is why you are doing itYou aren’t replacing my item which shows your poor business ethics and lack of understanding as to the definition You shouldn’t be allowed to operate a business considering how you treat the people that work for you and the customers that you rip-offYou are a disgrace to business owners as well as the moving industryIt’s important that the Revdex.com protects consumers against filthy crooks like this and consumers are made awareThis situation isn’t the first with this company and they have mistreated the majority of their clients and continue to damage people’s property with no repercussions Regards, [redacted]

We will accept these photos and honor Ms [redacted] 's claim as valid Ms [redacted] did, however, initiate a chargeback on her credit card, which we disputed We have to wait until the chargeback is settled before we either process a claim check and/or send out a furniture medic to her home

[All American Moving and Storage never attempted assembly of the treadmill The movers told me they would come on Friday to assemble.I was not "insistent" that the treadmill go in the basement I had cleared space in the basement believing the treadmill would fit When the movers arrived, I was surprised when they told me it wouldn't fit I wasn't sure what to do at first The mover said he wanted to show me that it wouldn't fit They brought the pieces in & left the pieces in the basement I realized I could make it fit in the bedroom but needed to move some furniture The mover said he called his manager & got approval to return on Friday to bring the pieces upstairs & assemble them in the bedroom I was told before the movers left that this had been approved & they would assemble on Friday

This was delivered to the wrong address due to a miscommunication in our warehouseInstead of delivering a used piece of equipment to our customer, we contacted NVC Logistics and had a new piece delivered in time to make her rescheduled delivery dateCustomer received delivery of a new piece and seemed extremely happy

Due to the numerous allegations brought up in this complaint, I will utilize the complaint itself as a template and address them using a different color, as well as referencing attached exhibits We hired All American Movers for our move from Easton to Pataskala, OhioI used them in a prior move from Westerville to Easton (same distance of miles)We were scheduled to move September 23, We pur***d moving boxes approximately weeks prior to the moveWe used our [redacted] Debit CardWhen I called, I told them that I was moving again and I was a repeat clientThey told me to fill the form out on lineThey decided not to do an in-home inspection since they moved me beforeMs [redacted] did not ask us to come out to do a survey, and the inventory she indicated she wanted us to handle (Exhibit A) would not have required a survey Ms [redacted] spoke with Ashley on the phone who verified the accuracy of her inventory, as well as telling her that she would have help before the date of the move to have numerous boxes and other items relocated before we got there I placed the items on line and they quoted $This is accurate - see exhibit B page On Monday, prior to the move, on September 21, 2016, I called as they said they were sending just two menI told them it took more last time and they agreed to send three menThis is not accurate - when Ms [redacted] called us she let us know that her boyfriend was injured and that he was unable to have as many items moved as she originally anticipatedPlease see Exhibit C showing the email sent by Ashley to our Operations team stating that we needed a 3rd man for this job and why, based on her conversation with Ms [redacted] They started the job with three men on the job on the 23rdThey realized that they needed more men by late morningI received a call from the corporate office requesting my permission to put more men on the jobThey reviewed the cost and I agreed to put two additional men and a truck on the jobThey arrived early afternoon and I had just pur***d lunch for the men that were already thereAll five men had lunchThe two additional men had started the job the day before and did not have any experience in moving at allAlthough both men were recent hires with All American, one had come to us from another moving company and had plenty of experience, the other gentleman was indeed new to the industry If both men were not experienced movers then certainly there may have been basis for her complaint, but the experienced mover was well trained and able to keep the new hire moving just fine Nonetheless, in the spirit of trying to reconcile, we charged her half price for both men - essentially not charging her for the inexperienced crew member even though he was quite productive based on feedback from the entire crew that was out there.They didn't know what they were doing and they were on my balcony enjoying the view of Easton when I went upstairs to pack my clothes into the garment boxesThey then asked me how to carry things and needed to pull from the experienced workers to take down the bedThe two new gentlemen needed training and their lack of experience was evidentFast forward to the end of the packing, the men finish packing up the truck and we head toward the destinationIt was roughly pm when we arrivedThe trucks were not here and they said they had to get gasI was paying for this timeWhen the trucks arrived, so did additional men, a furniture repairman and the operations manager that was starting midnightHe came to support and review the jobNo one asked for approval of the additional men and I knew they were running behind, so I thought the movers took it upon themselves since the two men in the afternoon didn't know what they were doingBy eleven o'clock, the men were doneI brought in pizza and snacks for the crewAll was goodThey hadn't completed the job and said they would be back on Saturday, September 26th Demtirius, one of the original movers asked me to sign a document that they were there so that they would be paidI said there was no total and they said the office would call me to discuss the total in the morning as they didn't do that partOn Thursday, the day after the move, we did not receive a call, but we continued our move as we moved over boxesUnlike last time, we had the movers do everythingWe were continuing to move through SaturdayOn Friday night, a debit goes through for over $The quote was $This was 10X the price and more than DOUBLE than it was the prior time! Same Furniture! Same Distance! Less Boxes!Please see exhibits D and E which covers a lot of thisI called multiple times as they didn't even ask what card to useThey took a card we had from purchasing boxes weeks prior! They used our card WITHOUT AUTHORIZATION!!! This is absolutely - please see Exhibit D, page 2, paragraph They never even called to review the cost breakdown!!!! We were shocked when the debit account went negative and all our money in our account was depletedFor two weeks, I tried to negotiate with the movers and they stood by their gunsThey said they should of called and it was an oversight and they took it upon themselves to just go back to the file and pull and use the card we used to pur [redacted] the boxesThat is illegal!!! They finally credit us roughly $425., but that wasn't even close to what we were quotedNow we are about $I continue to try to negotiate and they refusedI then go to [redacted] and they put the money right back in the account while they investigateI show [redacted] the document I had with no total!!! Mid-December, [redacted] determines they are taking the money back in and somehow didn't have my faxed documentOn Christmas Eve, [redacted] pulls the money back out of our accountThe account again goes negative and we are traveling to see the family with no moneyI call [redacted] immediately and the woman apologizes profusely as she sees my documents and understands that we are in the rightWithin a couple of hours, the money is back in the accountOn February 17th, [redacted] re-takes the money back out and doesn't even tell us of this new determinationWe went to the escalation department, we went to several local branches and the branch managers tried with all their heart to help us since they could see how we were wrongedAll American Movers also held us hostage by indicating in an e-mail, that if we agreed to the price, they would complete the jobI asked [redacted] and All American Movers were paid [redacted] lost their discussion with ***, but it appears they didn't include our paperworkAll American never came back to finish the move and repair all the damages to the walls while movingAll American Movers used a card without authorization and just charged us what they wantedI am so disappointedAccording to ***, when I spoke to the woman on Christmas Eve, All American Movers put an amount on the document I signedI have the blankThey superimposed the amount and provided a fraudulent documentThey committed fraudWe did not commit fraud at any time The document we sent in during the credit card dispute (the Bill of Lading - BOL - Exhibit F) did have a total on it in the bottom middle of the document - not in the Total section You will also see that it is referenced with an invoice number, our Admin's initials, and an authorization code This is internal procedure found on EVERY BOL that we process Also please note in our dispute letter to [redacted] (Exhibit G) that we NEVER indicated that Ms [redacted] signed off on any final dollar amount total - only the hours worked by our crew members and the rates that we charge for those hours NEVER ONCE did we reference or infer that any total dollar amount was printed on that BOL when she signed - only the hours workedThey used our card without permission and submitted a non-agreed priceExhibit G clearly explains our position and the falsehood of this statement Our company stands firm with our position on this matter We have credited Ms [redacted] for some of her perceived inefficiencies with her move, we have presented our case to [redacted] and it was determined that we were justified in our charges, and have communicated with her to exhaustion and she still is not being completely forthright and honest in her effort to receive a discounted move We do acknowledge that we have a responsibility to complete some repairs at her home, but due to the contentious nature of this transaction it has not been feasible to schedule our furniture technicians out to take care of this responsibility Please advise as to whether you would like us to call her to schedule this, or if she would like to call us to schedule Respectfully, Dan D [redacted] Managing Member

Attached you will see the original estimate provided to Ms [redacted] Please reference item #in the estimateThe carrier reserves the right to replace or repair any repairable damaged items the carrier reserves the right to retrieve and claim any item that is not repairable and is replaced or compensated at Actual Cash Value.Please also see the attached signed Bill of Lading (work order) from the day of her move Please note at the middle-right of the document where it states "We reserve the right to repair damaged goods as a first course of action prior to reimbursement."As mentioned by Ms [redacted] , we have offered more than once to pick up her piece so that it could be professionally repaired Unfortunately she does not believe the piece can be repaired, whereas we see this as a rather minor damage that is easily repairable Our company stands by the terms and conditions of our contract, and look forward to the opportunity to professionally repair Ms [redacted] 's piece of furniture Thank you,Dan D***OwnerAll American Moving & Storage

They DAMAGED MY COUCHESThe couches WERE NOT
damaged by the plumbersI watched the plumbers move the furniture and they showed me the damage before THEY EVEN MOVED THE FURNITUREThis is ABSOLUTELY obsurd that the movers are not taking accountability for their negligenceHow else was I supposed to get the furniture in my house if the movers just put it in the garage? I WASNT GOING TO LEAVE IT IN THE GARAGEThis is absolutely ridiculousSince when does a moving company just move your furniture to the garage and not in the house? I have several witnesses that would be more than happy to provide statements that the furniture was damaged before the plumbers offered to move it to the basement. Its sad that I pay movers to move, but yet I have plumbers actual do the work the movers were supposed to perform

All American Moving was contracted by *** *** to receive, deliver, and assemble in room of choice, a treadmill for Ms*** All American delivered said treadmill to Ms*** on 12/30/14, and was asked to assemble in basement Delivery team advised treadmill would not fit due
to ceiling height in basement, Ms*** was insistent that it go down there, so delivery team took down and attempted assembly After realizing that the space would indeed not work for her, she requested that we instead put in her bedroom She needed time to clear out her room and asked that we come back on a different day.Our company is contracted by *** *** who is technically our customer, not Ms*** Our company is paid a flat fee to deliver and assemble these units, and a return visit due to circumstances beyond our control is not in our contract We are currently waiting on *** to approve additional compensation to return to Ms***'s home to move her treadmill up to the second floor and re-assemble We sent an email on 1/2/to NVC requesting approval on the additional compensation On 1/5/we were advised they were waiting on the shipper, who likely is who Ms*** purchased the treadmill from On 1/7/we sent a follow up email requesting an update, and received a response stating approval was denied and that they were re-submitting.We recommend that Ms*** contact the company she purchased the treadmill from, or to contact NVC Logistics at 201-767-who coordinates the deliveries for that company We have done everything we can in attempts to expedite this matter for Ms***, and are happy to schedule the move and reassembly as soon as additional funding has been approved

Obviously a third party is required here to inform Ms*** of her rights and responsibilities, as we are confident we are acting in a legal, ethical, and responsible manner with regards to our resolution to this issue I originally suggested that Ms*** contact the Public Utilities Commission of Ohio for assistance at 18006867826(toll free) from eight a.mto five p.mweekdays, or at www.puco.ohio.govfor further clarification of her rights The PUCO is the body that governs the Moving industry in the Sate of Ohio, and handles complaints of Moving companies.Our offer of repair stands as per the contract terms and conditions If Ms*** should change her mind, we welcome her call to schedule pick up of her piece

Based on the contract presented to Mr***, which was accepted by Mr*** as per his initials and electronic signature, I would like you to point out exactly what the correct reimbursement should be based on the contract? Please note that I provided that signed contract in my response on 7/18.Whether or not you find it ridiculous that we would not reimburse you for the full amount of your coffee table is inconsequential You apparently are ignoring the fact that you willingly entered in to a contract with our company, and somehow believe that you can ignore the portion of the contract that you feel does not benefit you

I am rejecting this response because: The moving company owes me for the entire amount of my furniture which they broke; there is nothing minor about the repair of my furniture and have had my own professional evaluate all of the damageThe Revdex.com should not support this company and should remove the "A" rating for unethical business practicesAs a consumer, I in NO WAY agreed to ANY of this company's terms or conditionsI reserved the right to reject in part or full any terms or conditions of this company on the day of my move and my signature is only to verify receipt of all my items received to my new addressA company can't force anyone to agree to their termsThese ss are trying to get out of paying for what they broke
Regards,
*** ***

Please see attachment with screen shots invalidating Ms***'s allegations that we used an unauthorized card for her move charges, which we feel once again demonstrates her lack of forthrightness in presenting her case

I would like to apologize for the sloppy book keeping with regards to your experience with our company Attached is the statement of charges you are requesting, and I would like to explain each of the charges line by line, which should also answer some of the other issues in this last email from you
Invoice *** for your move in to your residence and in to our storage facility: You received a written estimate with a guaranteed not to exceed price of $plus surcharge of 7.125%, totaling $ This price was for the items you pointed out during the on-site survey with *** W Since some of your items were unable to be moved in to your residence, the entire scope of your move changed, which technically made the "guaranteed price" null and void In an effort of reconciliation we honored the "guaranteed price" and adjusted our invoice down from $to $705.96, which included an additional $for warehouse handling of the additional household goods we had to bring in to our storage facility
Since we have had difficulty in reaching a mutual understanding, I am going to stick strictly to the terms on the estimate provided to you Since the additional $for warehouse handling was not a contingency written in your estimate, I will waive that charge You will see the corrected invoice on the revised statement
Invoice *** is the amount of your monthly storage fees for May ($106) divided in half since your items came in to storage mid-way through the month I understand that you dispute your storage charges, but your estimate clearly states that storage is non-binding, and since we are conceding on the moving portion of your charges, we must stick to the terms of our agreement and charge for storage accordingly
Your payment of $reflects the original amount of your move invoice at the point when we were not honoring the "guaranteed" pricing As is noted on the original statement, we subsequently adjusted your move invoice down to $705.96, which resulted in a credit on your account with us in the amount of $
You will then see storage billing in the amount of $131.15, which is the corrected amount after determining the that you had a "double skid" and not a "single skid" - a difference of $ Although our new Administrator did the correct thing by charging you accordingly, I will also concede this additional amount in an effort of reconciliation and to streamline the charges You will see this adjustment as well on the revised statement
And finally you will see the chargeback you initiated for $which was recorded on 8/
Your final revised statement shows charges owing of $659.21, which we must receive in cash or certified check in order to release your household goods Please note that additional charges will be incurred if you would like our company to deliver your items, for which we can provide you with a binding estimate If you prefer to pick up your items from our warehouse, there will be a $33/man hour handling charge to engage in the transfer to another party, as all items will need to be removed from their storage crates, unwrapped, and inventory checked off to document that all items stored will have been properly received by you or your representative
Again, you have my apologies on the bookkeeping with regards to your account It was confusing to say the least

As noted in the first email, the cost of this move was bindingThis was agreed, and the terms not changed until months later when All American failed to respond to numerous calls and emails,forcing me to notify the card issuer in an attempt to obtain a merchant response
Further, all American has failed to account for those disputed charges which they were allowed by the merchant networkThe card dispute was initiated for the excess moving and undisclosed storage; however the storage charges were allowedOnly the charge above the binding contract was disallowedYet again another attempt by all American to double bill and failure to provide full accounting of their charges
What remains to be disclosed is a full itemized bill of all cost and paymentsUpon receipt of this, we will gladly provide a letter form the credit card to reflect if the accounting is complete and honest, or if All American is back to their dishonest ways AGAIN

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me