All American Moving, Storage and Delivery

I see that my complaint was closed, but I could of sworn I sent these in. Please see the attachments of the pictures for All American Moving and Storage company per their request, so they can be considered

The major issue here is the intentional dishonest, deceitful sales practice here by this company.  When I asked John, over the phone, on the Tuesday following the move, after he had a chance to assess the information, what the discrepancies on the inventory was " you added a couple of area rugs and some pieces of outdoor furniture".  This company never gave me a copy of the inventory prior to the move , nor after the move until they sent it to you.  How convenient to claim discrepancies after the fact.  No worker during the move approached me to say anything about discrepancies.  the paperwork that I refused to sign was presented to me at 4 AM on the front porch of our new home, after a very stressful 18 hrs of "moving".Their other excuse was having to use the longest route. They did use the shorter route, except for larger pieces of furniture that would never make it thru the narrow hallways.  Nathan, when he stopped by early in the move to check on the process, witnessed the short route being used and then the workers padded the doorway.  Interesting about their claim.  The difference which I have videotaped between the two routes was 35 paces, when measured heel-to-toe, which equates to about 10 yds.  Whether a person chooses to walk in long strides or shorter strides, 10 yds is 10 yds.  But again this path was used for bigger pieces of furniture only. So their claim of walking " extra miles" is ludicrous.When Nathan, during his consultation, walked the home with my wife and I to determine the inventory he was "not allowed"(according to the inventory sheet they finally produced) in the nursery, because at that time our <2 y/o was taking his nap.  But Nathan was made aware of the pieces of furniture in that room which were to be moved, including a crib, corner bookcase, small rocking chair and footstool and a granite top 3 drawer dresser.(we had this same discussion with all 3 companies that came out this day, during the same time frame).  He was also told that all outdoor furniture was to be moved, as was all companies.  BUT I never saw the inventory prior to move to see if he could record accurately.We also talked to Nathan, during that same consultation about how the furniture would be wrapped.  He said his company would, with all the wood furniture, wrap a padded blanket around the piece and then wrap a clear wrap over that.  We had a large amount of wood furniture.  Nathan said the cloth and leather furniture would not be wrapped, and it wasn't.  So again their claim about how wrapping affected time of move is just another  dishonest part of this company. I did ask, Caleb, at the time of around 9 PM to talk to Nathan or his supervisor, during the time I was asking the workers to close up the trucks to get our kids beds to the new house and Caleb said I couldn't talk to either of those.  I asked for Nathan's direct phone number and he refused that also.  The contract for the move was in my desk, wrapped in the truck. Maybe their workers should have provided me me with this"emergency contact number" instead of refusing my requests.My wife did spend all of the morning at Boylston as my 26 y/o daughter had taken our < 2y/o off property, to the local park and other areas to occupy him.  There was probably some time of the kids being on site, at both homes, but for them to imply this had any bearing on the length move would be obnoxious.  My wife then did leave in the afternoon to take both boys over to new house, somewhere around 4 PM.Nathan also claimed their movers would disassemble and assemble all furniture that needed that but yet days after the move I was putting together furniture they had taken apart.So as you can see this company is based on dishonesty and deceit. If their workers can tell us, at the end of the night(or in this case early morning) that this should have easily been a 2 day move, then how can their "salesman" not figure that out. Or is it the good old bait and switch.  May they get what they deserve in the future. Hiring a moving company is supposed to take the stress out of moving.  They did the complete oppositeI will take their settlement, but clearly the above says we deserve more.  How do I get compensated for the lost pieces I described in last report and the broken furniture.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

We have received approval from our customer to come back out and assemble the treadmill.  [redacted] will be calling Ms. [redacted] to schedule.

Attachment #1 is a copy of the full estimate provided to Mr. [redacted] that followed our in home survey of his residence. Please note the the following items that...

document several misstatements or ommissions by Mr. [redacted]
The estimate for the move was issued on a guaranteed not to exceed basis that provided him a maximum guaranteed amount for the cost of his move.  The move estimate was not binding.  The estimate was for $587.40, plus surcharge.
The guaranteed estimated amount did not include the cost of our surcharge for fuel and protective material that changes weekly based on the governments report for the prior weeks cost of fuel.  This is disclosed in the estimate as running around 7.0%. 
Mr. [redacted] was provided a separate estimate for his storage costs.  The estimate was to be approximately $45.00 per month for one crate.  This estimate was provided on a non-binding basis.  As such it was clearly stated in the estimate document, that the cost of the storage could have been more or less than the amount provided.
The estimate did not include any terms that stipulated that he would receive 6 months of storage at a 50% discount. Nor did I indicate such terms in the cover message that was used to send the estimate to Mr. [redacted]
Attachments #2 is a pdf of the email I sent Mr. [redacted] in response to his call for assistance by management.  Please note that the reason our person was "rude" was she had to terminate the call with him due to his verbal insults.
Attachment #3 to an email asserting that we were illegally retaining his items.  Attachment #4 is my last email to Mr. [redacted] letting him know that I need out accountant to validate in fact were had our credit card transaction reversed through his chargeback action.  Unfortunately our third party accountant  who reconciles our books once per month, was only able to confirm with me this week that the chargeback did occur.  Now that that has been validate we can provide Mr. [redacted] with the amount of money owed for his move and storage
I have  attached the primary invoice for his initial move into storage.  It explains the costs for which he was charged.  It also shows a $100.10 credit that was issued to his move costs that were the result of his guaranteed maximum move amount. Attached also is on of his monthly invoices that details his storage costs due for the month.  
At any point in time that Mr. [redacted] wanted to pay for his outstanding balance with us in cash, we would have permitted him the opportunity to move his items out of storage here at All American Moving & Storage.  This could have been done without penalty since his rent is on a month to month basis.  He could have used any other company to move his items as well.  Mr [redacted] current balance is $811.21.  This is supported by the last attachment that shows his Statement of Account.  At any time in the future that he wants to satisfy his balance outstanding he may move his furniture out as well.
Please let me know if you need further clarification on anything.  We appreciate your patience with preparing this response.

I have pictures to send in for my complaints and other documentation I had surgery and haven't had the opportunity to get theses sent to you

[All American Moving and Storage never attempted assembly of the treadmill.  The movers told me they would come on Friday to assemble.I was not "insistent" that the treadmill go in the basement.  I had cleared space in the basement believing the treadmill would fit.  When the movers arrived, I was surprised when they told me it wouldn't fit.  I wasn't sure what to do at first.  The mover said he wanted to show me that it wouldn't fit.  They brought the pieces in & left the pieces in the basement.  I realized I could make it fit in the bedroom but needed to move some furniture.  The mover said he called his manager & got approval to return on Friday to bring the pieces upstairs & assemble them in the bedroom.  I was told before the movers left that this had been approved & they would assemble on Friday.

I did not sign the contract. The coffee table belonged to me. Mr. [redacted] did not realize there was another option for insurance because you guys did not disclose that to him. You guys need to answer for your poor communications. This is just an attempt to deflect bad business practices on your part. The coffee table was $300 and less than a year old. Do you really believe that $60 is sufficient amount of money to reimburse for $300 property that YOUR employees damaged? That's incredibly shady.

Sorry for the delay in responding to this complaint, as we have been rather busy.  We will provide a formal response tomorrow.

It is All American's position that we have dealt with Ms. [redacted] in good faith throughout her pre-move, move, and post-move experience.  As we read this complaint we do not believe that Ms. [redacted] is now dealing with our company in good faith.  Case in point is her first complaint...

of cost.  Ms. [redacted] was given an initial estimate of $3,713.05 to move all of her contents, which was arrived at by Mike W during his on-site visit to her home.  She subsequently called Mike and told him that she would be taking care of all of the boxes and small items, so Mike sent her a revised estimate of $2,875.44 to reflect this statement.  Mike even included a statement in her estimate that we would move UP TO 50 boxes just in case she didn't accomplish everything she stated she would.  When our crew arrived it was pointed out and written on her Bill of Lading that she had 100 boxes.  Mike had a conversation with Ms. [redacted] prior to the move beginning that we would have to change the estimate to non-binding since she did not accomplish what she said she would, which was acknowledged and agreed to by Ms. [redacted] prior to the move commencing.  Ms. [redacted] was charged the same hourly rates as were documented in both estimates, although we had to remove the guarantee since the inventory to be moved had changed.  The fact that she is taking no responsibility for the deviation in inventory, nor acknowledging her conversation with Mike stating that the move had to be changed to a non-binding status seriously dampens any credibility she had with our company.As conveyed to Ms. [redacted], All American sent out an experienced crew to handle her move - a crew that we have used for multiple years.  Unfortunately Ms. [redacted] was not satisfied with the quality of her move, so we subsequently did everything we were contractually obligated to do, and then some, to try to arrive at some level of satisfaction.  Prior to leaving the job destination, our crew asked Ms. [redacted] if there was anything else she needed done, moved, etc. and she let them know they were finished and free to leave.  A day or so after her move she stated the opposite, so as a courtesy we sent 2 movers to her home to move and arrange things per her direction at no cost.  They also surveyed and took pictures of some items that were damaged in the move.  Based on this information we issued a claim letter, along with a check to compensate her for the damaged items per contract.  That claim letter is attached and provides further details with regards to our position.  We could not be further apart with regards to a settlement with Ms. [redacted].  We have complied with all of our contractual obligations and then some, and not inclined to deviate from our current position.Thank you,Dan D[redacted]Managing Member

[redacted] I am sorry that you had a poor experience with All American on your recent move.  June through August are the busiest moving months of the year, and occasionally when we get overbooked we reach out to a contractor - Mario - who covers our overflow. Mario was correct in his reimbursement...

for your table, as you had initialed on the Bill of Lading (work order) as releasing your goods at the minimum liability of $0.60 per lb per item.  There was an option to purchase additional coverage for your household items, but that option was not selected.Do you still have this table?  Is there any possibility of repair?  We have a very skilled staff in-house that works for our Delivery division that repairs furniture for our delivery clients when furniture shipped to our warehouse arrives damaged.  I would like to consider repairing your table if that is indeed an option?Thanks

We were NEVER offered another insurance option when we booked and we were never told there was another option. Also no one ever told us you could repair the table so we had to throw it out. It was very heavy, 100 lbs. There was zero communication between us (the customers) and the company we hired. It's a shame that it takes a Revdex.com complaint to actually get someone from the company to communicate with us. I want a full reimbursement for the coffee table.

Please see attachment denying liability for this damage.With regard to charges, Ms. [redacted] was charged an hourly rate, so she was only charged for the work that was done.  She was not charged for moving the couches any further than the garage.

We will accept these photos and honor Ms. [redacted]'s claim as valid.  Ms. [redacted] did, however, initiate a chargeback on her credit card, which we disputed.  We have to wait until the chargeback is settled before we either process a claim check and/or send out a furniture medic to her home.

Thank you for your voice message. I appreciate it. I tried to return our call and there was a message indicating a staff meeting was in progress. The one important factor is that they never called before they put the charge through and never asked what card to use. How does a vendor do that? The other factor is why did they call and request approval for the second and not the third. When they called to review the second team, they reviewed costs and details. The third team was sent without my approval or consent, yet I am obligated to pay them. My boyfriend's knees were shot because he moved two hundred boxes with friends. It is not as if he was injured for other reasons. Friends helped as well. Towards the end, since he knees were hurt, I asked for a third man which was approved Monday prior to our move. Please call me back when you have a moment. I so appreciate your help. I could go back point to point on all their responses. At the end of the day they didn't have approval for third team, they didn't ask what card to use and they didn't review the cost PRIOR to processing. Thank you again! I can't tell you how much I appreciate your attention to this matter. With Gratitude,Mary Beth Knight

This was delivered to the wrong address due to a miscommunication in our warehouse. Instead of delivering a used piece of equipment to our customer, we contacted NVC Logistics and had a new piece delivered in time to make her rescheduled delivery date. Customer received delivery of a new piece and...

seemed extremely happy.

Due
to the numerous allegations brought up in this complaint, I will utilize the complaint
itself as a template and address them using a different
color, as well as referencing attached exhibits...
We hired All American Movers for our move from Easton to Pataskala,
Ohio. I used...

them in a prior move
from Westerville to Easton (same distance of 12 miles). We were
scheduled to move September 23, 2015. We pur[redacted]d moving boxes approximately 6
weeks prior to the move. We used our [redacted] Debit Card. When I called, I told
them that I was moving again and I was a repeat client. They told me to fill
the form out on line. They decided not to do an in-home inspection since they
moved me before. Ms [redacted] did not ask us to come out
to do a survey, and the inventory
she indicated she wanted us to handle (Exhibit A) would not have required a
survey.  Ms. [redacted] spoke with Ashley on the phone who verified the
accuracy of her inventory, as well as telling her that she would have help
before the date of the move to have numerous boxes and other items relocated
before we got there.  I placed the items on line
and they quoted $428.00. This is accurate
- see exhibit B page 1. On Monday,
prior to the move, on September 21, 2016, I called as they said they were
sending just two men. I told them it took more last time and they agreed to
send three men. This is not accurate - when Ms.
[redacted] called us she let us know that her boyfriend was injured and that he was
unable to have as many items moved as she originally anticipated. Please see
Exhibit C showing the email sent by Ashley to our Operations team stating that
we needed a 3rd man for this job and why, based on her conversation with Ms.
[redacted].  They started the job with three
men on the job on the 23rd. They realized that they needed more men by late
morning. I received a call from the corporate office requesting my permission
to put more men on the job. They reviewed the cost and I agreed to put two
additional men and a truck on the job. They arrived early afternoon and I had
just pur[redacted]d lunch for the men that were already there. All five men had
lunch. The two additional men had started the job the day before and did not
have any experience in moving at all. Although
both men were recent hires with All American, one had come to us from another
moving company and had plenty of experience, the other gentleman was indeed new
to the industry.  If both men were not experienced movers then certainly
there may have been basis for her complaint, but the experienced mover was well
trained and able to keep the new hire moving just fine.  Nonetheless, in
the spirit of trying to reconcile, we charged her half price for both men -
essentially not charging her for the inexperienced crew member even though he
was quite productive based on feedback from the entire crew that was out there.They didn't know what they were doing and they were on my balcony
enjoying the view of Easton when I went upstairs to pack my clothes into the
garment boxes. They then asked me how to carry things and needed to pull from
the experienced workers to take down the bed. The two new gentlemen needed
training and their lack of experience was evident. Fast forward to the end of
the packing, the men finish packing up the truck and we head toward the
destination. It was roughly 7 pm when we arrived. The trucks were not here and
they said they had to get gas. I was paying for this time. When the trucks
arrived, so did 4 additional men, a furniture repairman and the operations
manager that was starting midnight. He came to support and review the job. No
one asked for approval of the additional men and I knew they were running
behind, so I thought the movers took it upon themselves since the two men in
the afternoon didn't know what they were doing. By eleven o'clock, the men were
done. I brought in pizza and snacks for the crew. All was good. They hadn't
completed the job and said they would be back on Saturday, September 26th.
Demtirius, one of the original movers asked me to sign a document that they
were there so that they would be paid. I said there was no total and they said
the office would call me to discuss the total in the morning as they didn't do
that part. On Thursday, the day after the move, we did not receive a call, but
we continued our move as we moved over 200 boxes. Unlike last time, we had the
movers do everything. We were continuing to move through Saturday. On Friday
night, a debit goes through for over $3900. The quote was $428.00. This was 10X
the price and more than DOUBLE than it was the prior time! Same Furniture! Same
Distance! Less Boxes!Please see exhibits D and E which
covers a lot of this. I called multiple times as
they didn't even ask what card to use. They took a card we had from purchasing boxes 6 weeks prior!
They used our card WITHOUT AUTHORIZATION!!! This is absolutely false - please see Exhibit D, page 2, paragraph
4 They never even called to review the cost breakdown!!!!
We were shocked when the debit account went negative and all our money in our
account was depleted. For two weeks, I tried to negotiate with the movers and
they stood by their guns. They said they should of called and it was an
oversight and they took it upon themselves to just go back to the file and pull
and use the card we used to pur[redacted] the boxes. That is illegal!!! They finally
credit us roughly $425., but that wasn't even close to what we were quoted. Now
we are about $3500. I continue to try to negotiate and they refused. I then go
to [redacted] and they put the money right back in the account while they
investigate. I show [redacted] the document I had with no total!!! Mid-December,
[redacted] determines they are taking the money back in and somehow didn't have my
faxed document. On Christmas Eve, [redacted] pulls the money back out of our
account. The account again goes negative and we are traveling to see the family
with no money. I call [redacted] immediately and the woman apologizes profusely as
she sees my documents and understands that we are in the right. Within a couple
of hours, the money is back in the account. On February 17th, [redacted] re-takes
the money back out and doesn't even tell us of this new determination. We went
to the escalation department, we went to several local branches and the branch
managers tried with all their heart to help us since they could see how we were
wronged. All American Movers also held us hostage by indicating in an e-mail,
that if we agreed to the price, they would complete the job. I asked [redacted] and
All American Movers were paid. [redacted] lost their discussion with [redacted], but it
appears they didn't include our paperwork. All American never came back to
finish the move and repair all the damages to the walls while moving. All
American Movers used a card without authorization and just charged us what they
wanted. I am so disappointed. According to [redacted], when I spoke to the woman on
Christmas Eve, All American Movers put an amount on the document I signed. I
have the blank. They superimposed the amount and provided a fraudulent
document. They committed fraud. We did not
commit fraud at any time.  The document we sent in during the credit card
dispute (the Bill of Lading - BOL - Exhibit F) did have a total on it in the
bottom middle of the document - not in the Total section.  You will also
see that it is referenced with an invoice number, our Admin's initials, and an
authorization code.  This is internal procedure found on EVERY BOL that we
process.  Also please note in our dispute letter to [redacted] (Exhibit G) that
we NEVER indicated that Ms. [redacted] signed off on any final
dollar amount total - only the hours worked by our crew members and the rates
that we charge for those hours.  NEVER ONCE did we reference or infer that
any total dollar amount was printed on that BOL when she signed - only the
hours worked. They used our card without
permission and submitted a non-agreed price. Exhibit
G clearly explains our position and the falsehood of this statement.
Our
company stands firm with our position on this matter.  We have credited
Ms. [redacted] for some of her perceived inefficiencies with her move, we have
presented our case to [redacted] and it was determined that we were justified in our
charges, and have communicated with her to exhaustion and she still is not
being completely forthright and honest in her effort to receive a discounted
move.  We do acknowledge that we have a responsibility to complete some
repairs at her home, but due to the contentious nature of this transaction it
has not been feasible to schedule our furniture technicians out to take care of
this responsibility.  Please advise as to whether you would like us to
call her to schedule this, or if she would like to call us to schedule.
Respectfully,
Dan
D[redacted]
Managing
Member

Attached you will see the original estimate provided to Ms. [redacted].  Please reference item #15 in the estimate...15. The carrier reserves the right to replace or repair any repairable damaged items the carrier reserves the right to retrieve and claim any item that is not repairable and is...

replaced or compensated at Actual Cash Value.Please also see the attached signed Bill of Lading (work order) from the day of her move.  Please note at the middle-right of the document where it states "We reserve the right to repair damaged goods as a first course of action prior to reimbursement."As mentioned by Ms. [redacted], we have offered more than once to pick up her piece so that it could be professionally repaired.  Unfortunately she does not believe the piece can be repaired, whereas we see this as a rather minor damage that is easily repairable.  Our company stands by the terms and conditions of our contract, and look forward to the opportunity to professionally repair Ms. [redacted]'s piece of furniture.  Thank you,Dan D[redacted]OwnerAll American Moving & Storage

I am rejecting this response because:Referring me to another political crook to solve my issue with you as a crook really isn’t going to help which is why you are doing it. You aren’t replacing my item which shows your poor business ethics and lack of understanding as to the definition.  You shouldn’t be allowed to operate a business considering how you treat the people that work for you and the customers that you rip-off. You are a disgrace to business owners as well as the moving industry. It’s important that the Revdex.com protects consumers against filthy crooks like this and consumers are made aware. This situation isn’t the first with this company and they have mistreated the majority of their clients and continue to damage people’s property with no repercussions.
Regards,
[redacted]

This was delivered to the wrong address due to a miscommunication in our warehouse. Instead of delivering a used piece of equipment to our customer, we contacted NVC Logistics and had a new piece delivered in time to make her rescheduled delivery date. Customer received delivery of a new piece and seemed extremely happy.