All American Readers Inc

Would the customer like us to provide the tape recorded conversation, and the time stamp proof that we emailed them the gift card codes to the email address that they electronically confirmed when we sent it to them?

On 5/Ms *** registered on our partnership website and agreed to be called for sales and promotionsWe then reached out to her and offered her a bundle of magazines with $in online gift cards as a gift with her purchaseShe agreed to sign up, provided her debit card information and agreed
to the terms, and the delivery time frame for the magazines, which is 6-weeksAfter very slowly and clearly explaining the terms to which she agreed to on a tape recorded conversation we had her repeat back to us her payment amount, number of payments she was to make, and which card to use and on what days to use that cardThis tape can be provided upon requestShe also received the gift card codes that we emailed to her, as we got the “received receipt” sent back to us from her email addressAs a courtesy, we will absorb the loss of the gift cards and magazines that we prepaid for her, and now consider this matter closed

I do not see a customer in our database with this name

We did accidentally bill this customer after the account was paid in full, but we refunded him when he made us aware of the problem on 10/ $was refunded back to card on file. The account is now in "complete status"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.They actually sent me a letter within that week stating my account was closed, that no charges were pending, and that any further magazines could be mine. Thank you so much for your help Revdex.com

I am rejecting this response because: I have not gotten no $gift cards and I have not agreed to anything

I am rejecting this response because:
Originally they told me it would be $Not $a monthAnd also why could not contact them I tried over and over to contact them about this issue My bank even called and they got no one on the line it was a fake numberNow all of a
sudden after I filed a complaint about a month later they decide to call me when they try to charge my card again because I canceled it so they couldn'tWhen you tell somebody $that's what it should beI never agreed to the $I would have to be crazy to pay that much for magazines

I am rejecting this response because: My first payment taken out on my credit card on Jan 20, was All American Readers stated on my credit card. I find this all suspicious and validates my concerns about this company and the mysterious other company. I certainly will not be doing any further business with anyone concerned. I will wait to hear about the results of this investigation into the company that took over my account illegally and charged me fraudently, apparently Magazines, Inc. I will follow up with the Federal Trade Commission concerning this matter and would like to see how the Revdex.com will handle this. My concern is how to handle this strange bill and letter from Magazines, Inc.Thank you.*** ***

To Whom It May Concern: This letter is in regard to the notification that we received with reference to *** *** We will be disputing this account, and request that it will not be a closed matter *** *** knowingly accepted our offer and accepted responsibility for the
payments, which he did agree to complete Enclosed are copies of Mr***'s confirmation letter and a copy of our verification policies We contacted Mr*** on 11/5/and offered him service on a bundle of magazines, which he accepted Later that evening, our verification department contacted Mr*** to go over the terms of the order During this recorded conversation, they explained which magazines Mr*** would receive, his payment plan & method, received authorization to process all payments of through his account number ***, the delivery timeframe for the magazines, and the cancellation period, to which he agreed If requested, a copy of this recorded conversation can be provided The following day, Mr***'s confirmation letter was sent, which also explained the above terms Mr***'s cancellation period passe without any contact from him, so we went to the expense to fulfill and process the order as originally agreed We have attempted several times to contact and work with Mr*** on his account, however we have been unsuccessful We are willing to work with Mr*** on his account We can spread out his payment,s or change his method of payment to something more convenient for him However, Mr*** did authorize us to process teh payments in questions If you have any further questions or concerns, please contact me at ###-###-#### Thank youSincerely, AllChris ***American Readers, Inc***corresponding documents attached

This customer placed their order with us on December 28thIn a tape recorded conversation the customer clearly stated that they understood the payments and terms, and even repeated them back to us out loud, as we have all of our customers do to avoid any and all confusion Since our customer
did not call and tell us they would like to cancel within the time we told them we allow for that, we went ahead and paid to fill their order with the publishers, and sent them their $gift cards So we are out all those costs nowWe will close this order as a courtesy, and will take the loss and consider this matter closed now Thank you

We spoke with this customer on 1/16/and explained to her that she did agree to the terms, and was told from the beginning, on a recorded line about our week cancellation period After that point, if the customer does not cancel, we go through with the expense of filling her order
We sent the electronic gift cards that we told her we would We can always re-send them if she tells us we need to We went ahead and lowered her payments down for her to do our part and put our best foot forward We now consider this matter handled on our end If she has any more questions or concerns, please have her call us again at ###-###-#### Thank you

To Whom It May Concern: This letter is in regard to the notification that we received with reference to Ms*** *** We will be disputing her claim, and request that this matte be closed Ms*** knowingly accepted our offer and accepted responsibility for her payments,
which she did agree to complete Enclosed are copies of Ms***'s confirmation letter and a copy of our verification policies We contacted Ms*** on 3/4/and offered her service on a bundle of magazines, which she accepted Later that evening, our verification department contacted Ms*** to go over the terms of the order During this recorded conversation, they explained which magazines Ms*** would receive, her payment plan & method, received authorization to process all payments of through her account number 0334, the delivery timeframe for the magazines, and the cancellation period, to which she agreed If requested, a copy of this recorded conversation can be provided The following day, Ms***'s confirmation letter was sent, which also explained the above terms Ms***'s cancellation period passed without any contact from her, so we went to the expense to fulfill and process the order as originally agreed We have attempted several times to contact and work with M.s *** on her account, however we have been unsuccessful We are willing to work with Ms*** on her account We can spread out her payments, or change her method of payment to something more convenient for her However, Ms*** did authorize us to process the payment in question If you have any further questions or concerns, please contact me at 888-906- Thank you.Sincerely,Chris ***American Readers, Inc

[redacted] E. [redacted] received his gift card, as promised.  He was trying to use it at the entirely wrong website.  He spoke with customer service, and they told him the correct website he needed to go to.  He voluntarily signed up for the magazine service on a monthly payment...

plan, and we DID give him his $250 already. [redacted]copied and pasted from email.

On 08/08/2016 Ms [redacted] registered on our partnership website and agreed to be called for sales and promotions. We then reached out to her and offered her a bundle of magazines with $250 in online gift cards as a gift with her purchase. She agreed to sign up, provided her debit card information and...

agreed to the terms, and the delivery time frame for the magazines, which is 6-10 weeks. After very slowly and clearly explaining the terms to which she agreed to on a tape recorded conversation we had her repeat back to us her payment amount, number of payments she was to make, and which card to use and on what days to use that card. This tape can be provided upon request. She also received the gift card codes that we emailed to him, as we got the “received receipt” sent back to us from her email address. This customer has 19 months remaining on his payments, and then after that he has 30 months of magazine service that there will not be a charge for. We do expect her to honor the agreement that she signed up for, as we have already paid in advance for her service. We are more than happy to cut her payments down if there is an affordability issue. We would invite her to contact us so that we can work it out together.

We are having technical problems finding the tape recording, but we  reviewed the notes on the order, and we did fulfill everything on our end.  We paid to fulfill his order, and gave him $250 in gift cards.  He made his first few monthly payments, then his card went "invalid", and...

spoke with your collection team and said he would call back in and provide a new card.  He did not mention anything about us "not living up to our end" and never called into customer service to say that anything was wrong.  We go to great expense to fill customers orders after they place them, and we need to be repaid.  When Mr. Johnson did not call us back with a new card like he said he would, we called but he would not answer.  At this point, we send the debt to a 3rd party collection agency.  He has now provided his payment information to them, acknowledged that he owes the money, and is set up in a payment arrangement to give us our money back that he owes.  He just set up this arrangement on the 20th of this month, after he made this complaint to you?

I am rejecting this response because:This information is untrue.

I am rejecting this response because: they called me and said I would receive a 250 dollar Visa card in 7-10 business days.when I didn't receive my card I called back and they then informed me that I had to go to their site to order so I told them I wanted to cancel my order and they then said it was too late to cancel. I had just placed the order and they took my money and when I tried to order the product they offered the codes wouldn't allow me to order.they still wouldn't cancel me so I had to close my account of 15 years to ensure that they would not take anymore money..sad that they are allowed to take people's money with false information...

We have worked out a resolution with Ms. [redacted] and consider this matter closed.

I am not finding any customer in our database with this name.   What is the address and phone number listed on the account?  I am trying to be helpful, but as it stands, I cannot find this customer at all.

I am rejecting this response because: they did not play back the the recorded message to me. My voice mail is not full and I showed no attempted at the manager calling me. They promised to call me me back with the recordings and they didn't. I called them and they didn't play them for me. That is when I asked for the manager to call me. I left a message for them to call me on February 14 and they didn't call me. They only called me the first time with what they said was a good deal. It wasn't. And I feel I have been taken advantaged of.