All American Readers Inc

On 10/31/2016 Mr [redacted] registered on our partnetship website and agreed to be called for sales and promotions. We then reached out to him and offered him a bundle of magazines with $250 in online gift cards as a gift wth his purchase. He agreed to sign up, provided her debit card information and...

agreed to the terms, and the delivery time frame for the magazines. After very slowly and clearly explaining the terms to which she agreed to on a tape recorded conversation we had him repeat back to us his payment amount, number of payments he was to make, and which card to use and on what days to use that card. This tape can be provided upon request. He also received the gift card codes that we emailed to him, as we got the “recieved receipt” sent back to us from his email address. This customer is in good standing with our company and has 13 months remaining on his payments, and then after that he has 36 months of magazine service that there will not be a charge for. We do expect him to honor the agreement that he signed up for, as we have already paid in advance for his service. We are more than happy to cut his payments down if there is an affordability issue. We would invite him to contact us so that we can work it out together.

We spoke with this customer yesterday, and we did him a favor and dropped our price down to accomidate him, which he accepted the new agreement.  We are confused as to why he would file a complaint with you now?

IT has informed me that due to our phone difficulties over the last 90 days, some recording were lost so I will not be able to provide the tape for this customer.  Either way, we have cancelled the account.  We cancelled the order as a courtesy anyways for this customer even though we did send her the gift cards and she received them.

I am rejecting this response because: I contacted this business myself and they told me that when my debit card was used it was used under a different name and that I needed to have a copy of my debit card sent to them or a statement from...

my direct express card sent to them proving that I was the only one authorized to use my card. When I contacted direct express they sent me all of my statements and I tried contacting all american readers again asking for there fax number so I could resolve this matter and the person on spoke with refused to give me the fax number so we could resolve this matter. If there is anything that the Revdex.com needs from me to prove that I am the only one authorized on my direct express card for my disability payments, I will send  email them to you. Sincerely Deborah R[redacted]

I am rejecting this response because:
I have received nothing from this business at all. No magazines, gift cards etc! Oh I'm sure you did lose the recording because you are lying and a fraudulent company! I would very much appreciate My money back! If anything at all, minus the $3.82 if you have too and send me the rest! Because $3.82 is all I agreed to! Thank you!

To Whom It May Concern:  This letter is in regard to the chargeback notification that we received with reference to Ms. [redacted].  We will be disputing this claim, and request this matter be closed.  Ms. [redacted] knowingly accepted our offer and accepted responsibility for her...

payments, which she did agree to complete.  Enclosed are copies of Ms. [redacted]'s confirmation letter and a copy of our verification policies.  We contacted Ms. [redacted] on 4/11/2016 and offered her service on a bundle of magazines, which she accepted.  Later that evening, our verification department contacted Ms. [redacted] to go over the terms of the order.  During this recorded conversation, they explained which magazines Ms. [redacted] would receive, her payment plan & method, received authorization to process all payments of 49.90 through her account number 1406, the delivery timeframe for the magazines, and the cancellation period, to which she agreed.  If requested, a copy of this recorded conversation can be provided.  The following day, Ms. [redacted]'s confirmation letter was sent, which also explained the above terms.  Ms. [redacted]'s cancellation period passed without any contact from her, so we went to the expense to fulfill and process the order as originally agreed.  We have attempted several times to contact and work with Ms. [redacted] on her account, however we have been unsuccessful.  We are willing to work with Ms. [redacted] on her account.  We can spread out her payments, or change her method of payment to something more convenient for her.  However, Ms. [redacted] did authorize us to process the payment in question.  If you have any further questions or concerns, please contact me at ###-###-####.  Thank you.Sincerely, AllChris [redacted]American Readers, Inc

To Whom It May Concern:  This letter is in regard to the chargeback notification that we received with reference to Mr. Fred [redacted].  We will be disputing this claim, and request that this matter be closed.  Mr. [redacted] knowingly accepted our offer and accepted responsibility for his payments, which he did agree to complete.  Enclosed are copies confirmation letter and a copy of our verification policies.  We contacted Mr. [redacted] on 7/6/2016 and offered him service on a bundle of magazines, which he accepted.  Later that evening, our verification department contacted Mr. [redacted] to go over the terms of the order.  During this recorded conversation, they explained which magazines Mr. [redacted] would receive, his payment plan & method, received authorization to process all payments of 49.90 through his account number 5025, the delivery time frame for the magazines, and the cancellation period, to which he agreed.  If requested, a copy of this recorded conversation can be provided.  The following day, Mr. [redacted]'s confirmation letter was sent, which also explained the above terms.  Mr. [redacted]'s cancellation period passed without any contact from him, so we went to the expense to fulfill and process the order as originally agreed.  WE have attempted several times to contact and work with Mr. [redacted] on his account, however we have been unsuccessful.  We are willing to work with Mr. [redacted] on his account.  WE can spread out his payments, or change his method of payment to something more convenient for him.  however, Mr. [redacted] did authorize us to process the payment in question.  If you have any further questions or concerns, please contact me [redacted].  Thank you.Sincerely, AllChris [redacted]American Readers, Inc[redacted]corresponding documents attached.

I am rejecting this response because:I asked for a phone number to contact the...

business so that I could request a cancellation of the order.  The phone number provided in the order confirmation was not a working number (888)906-0162.  After filing the complaint, I was calling what I thought to be another company to cancel a subscription to a coupon service, when the person I was talking to mentioned the magazine subscription.  I tried to have him cancel the magazine order as well and he steadfastly refused to do it.  I explained about the phone number and that I was not able to contact the company ,"All American Readers", yet he still refused to cancel the order.So I was forced to accept a lesser offer to reduce the amount of money  I would be losing.  I still want the order cancelled outright.  They have refused to do so.  I contacted you after calling them at a non-working number.  I simply by chance happened to get in touch with them while calling about another matter with another company.  They make it sound as if I contacted you after talking to them. The matter is still not resolved to my satisfaction.  I simply took the lesser of two evils because I was forced into it.

We spoke with this customer on March 1st, he requested to hear the tape recorded conversation of him agreeing clearly to our terms and payments, which we played for him.  He still requested to speak with a manager, so we called him back later that day and his voice mailbox was full.  We...

are still waiting to hear from him.  We are willing to work with him, but we do ask that he honor his agreement that he made with us, becuase we went ahead and paid to have the order filled since he wanted us to.  Our company is now financially on the hook.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

On 04/07/2016 Mr [redacted] registered on our partnership website and agreed to be called for sales and promotions. We then reached out to him and offered him a bundle of magazines with $250 in online gift cards as a gift with his purchase. He agreed to sign up, provided his debit card information and...

agreed to the terms, and the delivery time frame for the magazines, which is 6-10 weeks.  We also explained to him that we allow 2 weeks for cancellation, and sent that to him in writing as well. After very slowly and clearly explaining the terms to which he agreed to on a tape recorded conversation we had him repeat back to us his payment amount, number of payments he was to make, and which card to use and on what days to use that card. This tape can be provided upon request. He also received the gift card codes that we emailed to him, as we got the “received receipt” sent back to us from his email address. This customer has 6 months remaining on his payments, and then after that he has 36 months of magazine service that there will not be a charge for. We do expect him to honor the agreement that he signed up for.

This is not our customer, and we did not speak with them last month, or any other month.  We did find out that another company that we use to have do our collections/customer service with may have been "sliding" orders onto their books, as we found out the set up a merchant account with OUR 800...

number on it, posing as us.  This is a huge problem that we are looking into right now.

This customer was cancelled out and refunded yesterday 1/8/18