All Around Sports

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I do want to note that we are only accepting the response as I found out today All Around Sports is refusing to send the $350 refund they had already agreed to issue until we agree to resolve the open complaint.I want to say to [redacted] that the charge was not authorized for the amount that was charged. Attached is a copy of the email quoting the $1,000 and not the $1,200 that was charged. This was in writing from [redacted] and what was authorized by us for payment over the phone. We are just going to have to cut our losses at this point on the $200 and ask kindly that you at least send the $350 which you already agreed to and have not yet. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]     I disagree with most of the businesses answers to my complaint.  I disagree that [redacted] contacted [redacted], he did not, he spoke with someone else on 6/15/15.  I never received an email with an invoice like they are stating.     I did call them on 6/16/15 as they stated because this was the first I knew of any transaction because of the invoice that I received on 6/25/15.  Again, I spoke with [redacted] on 6/26/15 and she played the recording over the phone for me.  She stated then that the voice on the recording was indeed not mine.  After telling her the situation, she informed me that she would speak with her supervisor and get right back with me; that is when I gave her my cell phone number to assure that she would be speaking with me.      When they called back on 7/6/15, it was a female caller, not [redacted], but she did not say anything about the recording.  She was just calling to arrange for payment and when I told her about the conversation with [redacted], she stated that she see's that on the computer now and that she would check it.  Never did they send me the recording as they are stating.      The reason for the phone call on 8/18/15 was because I received an email that it was going to be turned over to a collection agency.  I never once told them that the voice on the recording was my son's friends voice because I don't recognize the voice and that I am just assuming that it was one of them that answered the phone.       They know that it wasn't my voice on the recording as [redacted] stated in the first phone call that I made to them and they are blantently fabricating stories for their benefit.
Regards,
[redacted]

He has been paid for all the seasons in a timely fashion. He has breached the contract and we have continued to pay him. This is a mutually dysfunctional relationship and that is why it is ending.

On 6-15-15, 1:21pm MST,  All Around Sports salesman, [redacted], contacted [redacted] at his place of employment** ** [redacted] using phone number ###-###-####. It is our policy to ask if the person we're speaking with is of authority to purchase for the business, Mr. [redacted] stated he was...

actually the Owner of ** [redacted].  Upon further communication, Mr. [redacted] ordered a 5x8 sponsorship for the Buckhannon Upshur H.S. Fall 2015 sports posters, for $775.  We've worked with Buckhannon Upshur High school since April 2012.  We are contracted with Buckhannon Upshur until school year 2016-2017.  This contract was signed by [redacted], the Athletic Director, on 8-1-2014.  The voice recording of the sale can also be given upon request. The invoice was sent to Mr. [redacted]s email, [redacted], the very next day, 06-16-15. This email was provided to us by Mr. [redacted] during the recorded sale. We did not hear from Mr. [redacted] until 6-26-15. He stated he didn't order the sponsorship.  We advised him we would listen to the recording of sale and call him back.  We called 07-06-15 at 8:31am MST to advise he did indeed purchase the sponsorship, as it was on voice recording.  Bob again advised it wasn't him and requested the advertisement. We sent the voice recorded sale to Mr. [redacted].  He then called us back on 8-18-15 and said the voice in the recording was not his, and in fact his "sons friends voice" and he was not in his office because his father had a "stroke", and his "business cards" were on his desk and that's how they got his information. He said he was unable to figure out who the teenager was. We have a 72 hour cancellation policy, it's also printed clearly on our invoices "All Sales Are Final". We have these strict policies as we work on time sensitive projects. This poster was formatted for print, only waiting for the A.D. to approve the schedule dates.  When this was explained to Mr. [redacted] he became angry, said he refuses to pay and hung up.  We tried settling this account with Mr. [redacted], but he refused. This matter should be discussed between him and his son, if in fact it wasn't Mr. [redacted] himself.

Complaint: [redacted]I am rejecting this response because:
 
I will not settle anything because there was no order. 
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:This company has a lot complaint pretty much similar to my situation..Once again we told this company we wanted to visit the school before we made any commitment..We also received a bill from the collection dept on 03/22/16 but if they are saying that we owe money we never received product.. This whole thing with this company is ridiculous..
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response from the business did not offer any resolution at all. Their response to my complaint was simply an exact copy of their last email to me which initiated me taking further action with the Revdex.com in the first place. They are still not willing to address or correct the fact that they charged more to our company card than was authorized. There was no further thought or attempt for resolution from them at all. As mentioned above, they simply responded to the complaint by copy and pasting their last email to me which offered nothing further to correct the unauthorized amount charged to our card and did not address the concerns as noted in the complaint.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:
As soon as we received the invoice I call AllSports and informed them that the person their sales person spoke to was not the person who approved expenses in the church and that we did not have the funds to pay for that invoice. I also explained that the ministry they were planning to advertise was a new ministry that was still in the early stages and not yet rolled out. I do not know where AllSports got the logo they put on the draft of the ad to advertise they sent us to approve to approve but I did not approve it because apart from not having the funds we had not yet finalized the logo. However, they still proceeded with the advertisement without our approval and used a logo that we did not provide or approve. I also explained this to the collection agency and requested the written the approval of the church to publish the logo and ad that was put on the advertisement. I will make the same request here: please provide the church's approval for the ad that was placed. The logo used was not correct and we did not supply it so it was published without the our approval.
 
Because of this the reason's mentioned above I do feel we are responsible for paying an invoice for an ad that we did not approve.
 
Thanks
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Our position has not changed. I informed AllSports as soon as I received the invoice that the person they spoke to was not authorized to approve purchased for the church. AllSports proceeded to published an unauthorized ad without our permission to use the our logo which was still under development. I request that AllSports provide written approval from us to publish the ad and the logo that they did.
Thanks
Sincerely,[redacted]

We have removed your phone number from our system and will make sure no one from our company calls you again. We are sorry for any inconvenience this may have caused you or your company.

Please see attached for the recording from the point of sale as you have requested.
 
Thanks,
 
Chris H[redacted]

Complaint: [redacted]
I am rejecting this response because: That is not true we told this company we wanted to visit the school first also we have not receive our T-shirts and we did not sign nor commit to this company.. We do not owe them..
Sincerely,
[redacted]

Our position has not changed. Approval to run the advertisement came at the point of sale from [redacted] who stated he had the authority to make decisions. He stated he wanted the logo printed with the
ad information he gave us and that is what we did. The sale occurred on 4/27/16 and the invoice was emailed to [redacted] on 4/28/16. We did not receive a cancellation request from [redacted] until 5/5/16
which was a week later. This was well past the 48 hours we allow for cancellations and the ad had already been formatted to the poster and it was too late to cancel. This was explained to [redacted] many times.
We have placed "[redacted]" on our Do Not Call list and they will not be contacted from our company again for any future products.

They have been put on the do not call list.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We obviously aren't getting anywhere with this. We have them on recording buying the ad without any stipulations of going by the school. We didn't do anything wrong.

Complaint: [redacted]
I am rejecting this response because: It took me to file a complaint to get the attention of this company they just told you they sent it out to me on March 22,2016.. I received the product and to be this company understand that you can not sell a product without a written or verbal consent.. We ask them to remove us from the call list and we paid them $275.00 after we received the shirts.. They are a rip off and we wish them well.
Sincerely,
[redacted]

We are not fabricating any stories and we are not a fraudulent company. All invoices are emailed or faxed and mailed. He did receive the invoice. We did everything right in this case. If it was indeed his child or his child's friends that did this, it his not up to us to make sure children aren't playing at a place of business. This ad was purchased and the proper steps were taken. If there is any fabrication going on here, it is by Mr. [redacted].