All County Preferred Property Management Reviews (%countItem)
All County Preferred Property Management Rating
Address: 1680 S Fiske Blvd, Rockledge, Florida, United States, 32955-2535
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My experience with All County Preferred has been great!
I called them to manage my property because my friend recommended them with high regards.
In my experience, All County Preferred knows how to take care of everything from the paperwork, to qualifying great tennants, to quickly resolving any maintenance issues... and all for a reasonable price.
They claim "ethics" require them to lie to you and misrepresent the situation while taking your money. I don't know what you think ethics are, but that's called a scam. This company is a thief and will take your money while lying to your face. Buyer Beware!
We're sorry you were dissatisfied with the owner not selecting you as the most qualified applicant for the property you were interested in. Your application fees (as stated on our website) are non-refundable. However, your application will stay on file for 90 days and you will not have to pay a new application fee during that time should you find another property for which you would like to apply.
They don't even deserve 1 star. Worst company I've ever dealt with. Dishonest, the don't fix things. It took 8 months for the fence to put put up in my "fully fenced in yard"...told me a broken toilet wasn't an emergency on a Friday night. They said they'd get to it Monday and it was the only bathroom in the house!! They never cleaned the house prior to my move in date, bug infested etc. Slum lords!! SO many other issues. They then denied my security deposit and tried to get more money from me!! Outrageous and unethical behavior!!! Avoid at all costs! I still have all my photos in case push comes to shove.
We're sorry you weren't happy with your experience with All County Preferred Property Management. A review of your account shows that it did indeed take 8 months to repair the fence due to a back up of work orders for fencing within Brevard County after hurricane Irma. The toilet was clogged which is a tenant responsibility and we have proof that you declined a move in cleaning because you wanted to move in quickly. Your security deposit was claimed due to damages you left at the property when you vacated in January 2018 prior to the end of your lease in February 2018. At All County Preferred Property Management we strive to satisfy every tenant and hope they have an enjoyable stay in one of our properties. We're sorry to hear that you're still dissatisfied so long after moving out.
The only damage that was there was there when I moved in. I have pictures to prove it. They had no reason to withhold my security deposit and tried to get me to pay for tree trimming that they never did while I lived there or when I moved in. There were 2 downed trees in the backyard when I moved in site unseen from TN. False advertising and poor maintenance is their expertise. Rude associates, lying and stealing from good renters is their stock in trade. I always paid my rent on time. They send someone out to take pictures of the house without your permission or knowledge. Avoid them at all costs!!
It appears that you've misunderstood why there were claims against your security deposit as the tree trimming you mention wasn't charged to you. You were charged as follows:
Rent Charge for February 2018 (you didn't pay for your last month of rent according to your lease agreement)
Mow lawn and fertilize grass (a tenant responsibility per the lease agreement)
Trim bushes and remove weeds from mulch beds (a tenant responsibility per the lease agreement)
Again, we're sorry to hear that you weren't happy with our management services and hope that you now have a better understanding of why your security deposit wasn't returned.
Not finding a tenant in a timely manner, charged for inspection, cleaning and painting that wasnt done. Tried to contact their handyman, no response.
This started back in July of this year when they started managing my property in Melbourne, FL. There has been a lot of miscommunication since the beginning but I was okay with it at first. Then days passed by, I realized that I have to keep calling them and asking them what is going on with my property. Their service started on 7/11/18 but didnt post my property until 7/30. I didnt get a call to negotiate with the rent and they just posted it. I had to send them pictures of my property because the picture that they took wasnt professional pictures. Two months later (September), they found a tenant but since the tenant cannot sign the lease until the following week (without asking me if it's okay) the tenant left. This is all Margie. She tells Njeri that she told me some information and didnt really do it. First, I asked Margie to pick up my mail (worth $100) from my mailbox and mail to me at the end of August. They said they mailed it on 9/10 but the tracking number (***) that they gave me is for someone else. This was sent in April (which obviously is not ours and it was sent to Texas and sent back to Titusville). It looks like they stole my package which is a Federal offense. Before Margie did the move-out inspection she asked me for the signed lease and didn't really ask anything else. They charged me a $150 for doing the move-out inspection and $495 for maintenance and repair. When Njeri terminated our contract due to unsolvable problems, my family drove from Pensacola to Melbourne. When we visited our townhome, there we're multiple things that wasnt caught during the inspection: (1) fridge drawers are cracked and dented, (2) water filter was on red, (3) AC vents we're not clean, (4) ceiling has a leak, (5) tub faucet has a leak, (6) hole in the tub. When I brought it to them after the contract was terminated, I was told that I cannot contact them and I should sue my tenants. I spent hundreds of dollars to fix this because they missed it during the inspection and the tenants should be taking care of this. Why did I pay them $150 to do this?
They also hired a handyman and charged me $450 for cleaning and painting. The townhome wasn't clean and the paint was not done and my paints are stolen, even the ones that he didnt use. I told Njeri about this and she doesnt want to handle it so she told me to contact the guy instead. I tried to call him and he kept on ignoring my calls, so I decided to hire another guy to do all the work.
I spent $175.50 for getting the leak fixed,
$600 for fixing the ceiling because of the leak and painting and spent $192 to fix the tub faucet. So this company has cost me $967.50 on top of $600 that I paid them because none of them in that company knows how to do their job correctly.
I want my refund back for the service that I paid for: $150 - Single Dwelling Management (move out inspection), $495 - Maintenance and Repair (cleaning, painting), $167.92 (4 gallons of paint that you took), $10 for postal delivery that you charged me, package that was stolen (2 boxes of *** Primed to Perfection worth $24 and *** Beauty Collection $20, and my *** Firestick $49.99)
While we're sorry to hear that*** is still bitter about her experience with All County Preferred, we're happy to address her complaint. We terminated management of her property due to significant communication issues and failure to respect our staff on her part. It seems that was a wise decision however made far too late in the relationship.
*'s misrepresentations of communication between us where she claims she didn't get responses in a timely manner and I responded within 24 hours of her sending/leaving me a message while we were managing her property.
*** claims that we did not find a tenant for her in a timely manner. Part of the reason her property wasn't rented quickly was because it was not in a rent ready condition when it was vacated in August. While the property was occupied by a tenant of her choosing prior to our taking on management, we had the property quickly listed for rent and the tenants she'd placed were not the most cooperative in allowing the property to be seen by prospective applicants. We did find a qualified tenant within two weeks of the property being available, however that tenant chose not to sign the lease at the last minute because the applicant wanted to be able to break the lease at any time with no penalty. Because this is against our policy (and for the owner's protection) the tenant chose not to sign the lease and All County did not remove the property from the market. While All County had the option of keeping half of the full month of rent that we require up front as a holding fee from a qualified applicant, we chose to give the tenant back half of the amount paid and forgo our half to***.*** seems to think she should receive this compensation in lieu of a signed lease agreement she never had and doesn't seem to understand that we gave her compensation out of our own pockets as a courtesy.
Shortly after that we found another tenant who was interested in the property however the tenant was not interested in renting the property with the incomplete paint job that, according to***'s previous tenants, she had no interest in correcting said paint job.
*** desires a refund for management fees which were charged to her to process a security claim for a tenant she placed which is again outside the scope of management services she signed up for and which is why she was charged a pre-existing condition fee. In a normal situation where All County Preferred places the tenant, there is no fee for processing the security claim.*** did not provide documentation of the condition of the property prior to the tenant taking occupancy, so our inspection was done to the best of our ability given the information we had. Since the work was completed as required (USPS Tracking No. ***), there will be no refund of those pre-existing condition fees.
*** has already received payment for some of the damages she's claiming by keeping a portion of the tenants' security deposit. If she wants the tenants to pay for additional damages, she must sue the tenant directly. If she desires a refund for the work a third party vendor did, we are happy to request that the vendor refund her for the work with which she's not satisfied. While an employee of All County Preferred mailed her package to her as a courtesy not tied to All County Preferred's management services, that employee mistakenly did not retain a tracking number. That employee has agreed to refund*** the $84 she paid for the package that was lost. The tracking number she listed in her complaint was actually sent to her as an example of how the USPS sometimes loses packages even when there is a tracking number attached and to show her how the USPS (in that case as well as many others we've seen) cannot locate the package even after it is formally investigated by the USPS.
*** has complained about repairs she needed to make to her property which are a necessary part of rental property ownership, so All County Preferred declines responsibility for these repairs which are part of owning a rental property.
We hope that*** has found a property manager that suits her needs, however at this time it seems that the only person worthy of her property management standards is herself, which is why she is now managing her own property.
Please find attached a copy of our management agreement with*** which specifies which services we were hired to do (and note that mailing packages and performing move out inspections for properties with legacy tenants is not included), a copy of the owner statement which shows the additional compensation to this owner above and beyond anything her rental property earned given she never had a fully executed lease agreement, a copy of the vendor bill which shows the vendor information where*** can communicate with the vendor about her complaints about his work.
In addition, we're happy to provide proof of prior communication attempts with*** which demonstrates where she was combative, uncooperative, abusive, untruthful, and unreasonable.
Lastly, we can on demand provide proof of
We hope this dispute will be resolved amicably and fairly for all involved and hope*** finds property management that suits her needs.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't think I am the one who is bitter here and I wasnt the one who is "combative, uncooperative, abusive, untruthful, and unreasonable". That is actually an exact description of Njeri and her team. They lied to me multiple times. Especially Margie. Njeri is lying that I didnt give them any documentation before the inspection. Margie asked me to send her ONLY the lease agreement which I did. I also asked Margie if she has done the inspection and fixing any of the "holes" and cleaning the townhome. They told me that they will not do that until later before the tenant moves in. I talked to Dave, who is they hired to fix and "clean" the townhome. Unfortunately, he told me back in October that he didn't know that it was supposed to be cleaned and he will get in touch with me to fix the job that he did. He ignored my calls and messages. I talked to Dave today (10 Dec 18) and told me that All County Preferred "inspected and ok'd" his work and that's how he got paid.
I am not asking for anything else but what I paid for. I have to pay someone else to fix Dave's work because he didn't fix his work and he didnt clean. They still refuse to replace my paint that is missing or was stolen. Njeri made it my responsibility to call and talk to Dave even though they were the one who hired him and ok'd his job.
I am asking for the refund for the inspection that I payed the All County Preferred because they failed to see all the important things like the leak in the ceiling, the leak in the tub, broken drawers, dirty AC unit and the water filter. Which later on cost me a lot because most of this could have been billed to the tenants or could've been fixed before it got worse. And they want to me to sue the tenant because they failed to do the inspection correctly and if they continued to manage my townhome it could lead to a more serious damage in my townhome. The things that were missed during the inspection were all basic things that you will look for but missed all of them. And they said that is the best that they can do? I also didnt get a call when the inspection was done. The only thing that I was told was the holes in the wall and the screen.
About the mail that they stole from me, I gave Njeri all the information that she needed and whatever is included in the package. She was not content of the explanation that I gave her. My first package was sent back to the merchant so they sent me a new package and that is what they stole. The first one was sent back because my previous tenant still lives in the townhome at the beginning of August and my name is not in the mailbox. She is still making an excuse that the package was lost by the USPS. I gave them an option to redeem themselves by going the USPS and get the tracking number but they didnt. Instead, they told me that Margie paid in "cash" to send my packages. But the USPS still can track the package that they sent as long as they give them the address but they refuse to do that. They mentioned here that they are refunding me $84 but my package is worth $104. And she hasn't sent a check to me with a tracking number.
I am not bitter about this situation. I am upset that a company like this can treat the owners and tenants because they know that there is nothing that we can do. I want justice to my family and the other families that they took advantage of.
Njeri also threatened me to call the cops if I pick up my keys in her office. She also threatened me give my information to the tenant who was supposed to rent my townhome. Just this alone, shows how her and her team is combative, uncooperative, abusive, untruthful, and unreasonable.
I am not asking them to pay for the things that I fixed but I am asking for the refund of the service that they didnt do, or if they did they didnt do it correctly and for the things that they stole from my mailbox and my property.
Her team doesnt know what they are doing. They need more training in all aspects of this business. I attach the photos of the "clean" townhome that they ok'd and the inspection that was done with all their BEST. I also attach the Yelp reviews of this company and please pay attention to how she talks to the people who leaves her a 1-star review. I hope we all get the justice that the consumers deserve. The reason why they have some 5 star review/s because they give these people a gift card in exchange to this. I was looking at the Yelp reviews now and she deleted her unprofessional comments to the one who gives them one star and she also managed to get the review removed for the one that says that she received a gift card in exchange to the 5-star review.
Njeri, says whatever she wants to make me look bad here but at the end of the day we know who is bitter, liar and tried to cover for the wrongdoing of her team.
I cannot attach all the Yelp review due to limited files that can be uploaded. Visit their page in Yelp and all the 1-star reviews are there.
We have corresponded with*** directly and she has accepted a $100 refund for the cleaning from the handyman as well as $84 from Margie who shipped her the packages that were delivered to the rental property. Given that neither of these were All County Preferred's issues to resolve, we feel we've gone above and beyond to satisfy this customer and the dispute should be closed as resolved. We have attached copies of the recent correspondence with***.
Customer Service complaint, poor communication after payments made, online false advertising after selecting tenant for advertised rental.
My father and I applied for ***. We viewed the property via texted lock box code after providing a texted image of our state I.D. card. The property smelled like dog urine at the front door, and the interior smelled like a dog lived there. There was no professional cleaning evident throughout the home. There were several broken closet doors, and the property needed exterior power washing for the build up of debris and insect nests. The back yard had a VERY VISIBLE SINKHOLE FORMING. The sunken land has broken the concrete surrounding the pool area. We called the property management company to inform them of these obvious issues. They said that they planned to attend to the many issues, but that the SINKHOLE FORMING in the back yard has been there for over a year. We asked the cause of it, and they said "We cannot tell you that. We contacted the owners who reside out of country and they have not responded". We asked them to please ask the owners if this was a simple case of a tree removal or irrigation issue. They said they would contact us with a response, but that they were 'At the mercy of the owners time'. So, basically, we shouldn't hold our breath waiting for a response. The next few days, we recieved three phone calls asking if we wanted to move forward with the property. We had initially filled out the online application, but had not made our TWO $65 payments, as we were waiting for an explanation for the sunken back yard. A very nice lady that was calling said that clearly it was not an issue since it has been in the same condition for over a year. She explained that if it were a real safety issue, then they would have addressed it. We are hoping to move into a home with a pool, so feeling like this company is very open to communiatoin, professional with their website, and simple for onine application, we decided to pay our $137.95 application fees online (two $65 plus third party webpage fees). We call to confirm reciept of our payment, but this time, the property manager is 'not available'. We leave a voice message which is not returned. We call, again, to ensure they recieved their required Employement Verificaitons from both adults, Rental History Forms from both adults, and I.D. Photos form both adults. Again, the operator who answers the phone asks which property we are calling about and explains that "WHEN we have all that we need we will contact you". Well hold on- I am a paying applicant, whom you had time to call three days in a row REQUESTING APPLICATION PAYMENT from, and now that we have provided our application fee AND documentation, you are unavailable for simple confirmation? A very disgruntled property manager SNAPPED at me when I called back and said "The phones have been ringing off the hook all day and I can't PROCESS applications if people KEEP CALLING WITH QUESTIONS". Well, sweet, professional, property manager, we are wondering what the time period looks like for your responce, as we are an FPL employee of 16 years (and retired military veteran) and a 15 year teacher who are on SPRING BREAK. We'd like a simple timeline so we can budget necessary funds for move in or seek other property options. She had NO TIME to hear me out, but later apologized for snapping, as she said she is overwhelmed with too many applicants. How many applications does this company accept per property while making decisions, and do they even have a time constraint for how quickly to inform people and their clients as to possible move in dates? We decide to check out GOOGLE REVIEWS. WE SHOULD HAVE DONE THIS FIRST! It appears that THIS is how the company does business. They advertise, seek out as many application fees as possible, and then take their time processing paperwork with little to no communication after payment. According to the reiews, being a TENANT or CLIENT of the company functions with much the same business practices. We were not surprised to recieve an email stating that they chose a more qualifie
The company clearly mislead us by urging us to pay application fees for a rental that they are still advertising after they informed us that they have selected a tenant. While this may fall under the explanation that the property hasn't been paid for, yet, by their chosen candidate, our experience, and many other *** reviews (that we wish we read prior to applying for thie company's property), lead us to believe the property may have already been offered to another tenant (therefore, the company is taking in additional applicants and funds knowing they already selected and offered the property to another tenant). We'd like our applicaiton fees refunded, but we'd also like an investigation into the SINK HOLE in the back yard of the property that they are managing at ***. They offered us no explanation, and we are also contacting the city to follow up. After contacting us by phone to urge us to pay applicaiton fees onine, we did, supplied their requested documentation, and recieved no correspondence thereafter. When we reached out to them by phone, we were redirected to voice mail boxes, with no returned calls. The property manager also was VERY rude to us when we finally got her on the phone, scolding us for calling, as she explained that she cannot process applications when everyone is calling 'off the hook'. So, apparently, the other *** Reviews are true, and we were a priority for the company PRIOR to our payment. Once we made our payment, they essentially avoided us until sending an email today to explain that a better applicant had been chosen (while we have 150 K in income, both have 10 + years with the same employers, and decent credit history). I got online to see if they had taken the property off of their own webpage, where you apply and pay them fees, and, sadly, they are still advertising the property. We do not want any other hard working professionals to fall victim to their poor business practices or be scolded by their employees after the same person was taking initiative to call us multiple times seeking online payments. Very disappointed. Following is our *** Review posted today:
All County Preferred Property Management welcomes the opportunity to respond to this complainant to clarify what is clearly a misunderstanding. The complainant stated that they were misled because we urged them to pay the application fees. We did tell the applicants that in order for us to process their application and consider them for the property, we must receive the application fees. The complainant had already submitted applications, and we informed them that they would need to pay the application fees before we could consider them. We, All County Preferred Property Management, state (multiple times) in our online application, that we may accept multiple applications. We state this because, in our duty of looking out for the owner's best interest, we cannot reasonably remove a property from the market when we receive an application. If we remove a property from marketing, we can lose out on possible applicants that qualify for a property and potentially increase an owner's property's vacancy time. Some applicants apply and then disappear. Some applicants do not qualify due to a number of possible factors. Others are hard to contact and they draw out the application process for many days or weeks; and we have learned that we can hurt an owner's chances of getting a property rented quickly if we remove a property from the view of the public. The complainant submitted their application on March 6th and paid the application fees on March 9th. In order to process an application quickly and completely, we must receive all requested documentation in an expeditious manner. As stated before, just because we receive an application does not mean that we have all we need to process and approve an applicant; hence the reason that we do not remove a property from the market when we receive an application.
We do notify anyone that calls and asks us if the property has any applications. We do not seek to continually collect applications once a tenant has secured the property; and if anyone has applied and paid the application fee after we have secured a property for a tenant, we will gladly refund the application fee. Securing a property involves an applicant passing the screening and approval process, paying the security deposit, and signing the lease agreement. Until all steps are completed, we do not consider the property rented and do not remove it from the market.
We can understand that some may view this negatively, especially if they paid application fees, went through the screening process, and were not selected to rent a property. We only urge prospects to apply and pay the application fee if they are truly interested in the property and do not want to miss out on the property, and we have not rented the property. We will explain that we have an application, but it has not been approved; and we cannot say whether the current applicants will qualify for the property. We also will suggest that if a prospect wants, they can call our office back in a day or two to see if the property is still available or to check on the status of applications. Many times, prospects move forward with applying anyway because the rental market in Brevard County is very active at this time and many prospects understand that they have to apply to be considered and they understand that there is a chance that they may not qualify or be chosen to rent a property. We are sensitive to the cost of applying, especially if having to apply to multiple properties. As a result, we notify applicants that their application will remain on file in our office for 90 days if they would like to use it to qualify for another property, if the property they wanted was leased to someone else.
We spend time and resources to screen applicants and we have to pay for background reports, which is why our application fee is non-refundable; which is stated multiple times in the application. We regret that the complainant is disappointed and had a negative experience. We also want to address the additional items mentioned by the complainant. There are times where we do get busy and it is difficult to answer all questions when someone calls the office. We sometimes direct callers to voicemails and, as stated in the voicemail outgoing message, we will call back within the next business day. We understand the desire to speak with someone live on the phone, and we hope that callers can understand that we are not a call center and often times have to manage phone calls by retrieving voicemails, finding answers, and then returning calls.
There is no sinkhole at the property that you applied for in Cocoa. The crack in the concrete is not new and has not affected the structural integrity of the pool itself, and may simply be the result of a shift in the soil in one small section of the outer edge of the concrete deck. Thank you for your concern and we have no issue with your further inquiry with any local authority.
We do regret that the complainant's experience was not as they had hoped. As stated previously, we keep applications on file for 90 days and are happy to consider the complainant's application if they are interested in another property that we manage. We remain open to addressing any additional questions and the opportunity to address any concerns. We decline refunding the application fees as we have paid for the background reports and done our job in reviewing the applications and verifying information provided. We hope that the response to the complainant is seen as thorough and appropriate in addressing the concerns presented by the complainant.
Sincerely,
Darryl G-B***, Broker
All County Preferred Property Management
Was told my intent to vacate letter was not accepted for the last contracted month. However on the last week of that month was still asked to vacate.
We have had numerous issues with this company from the beginning. Even with application process it was a bit of a nightmare. Ultimately we were approved before another applicant only because we could occupy sooner by only days. I am a single mother going through a divorce with three kids and needed a home immediately. The home wasn't cleaned well and the house was covered with spiders and spiderwebs. The patio and pool area was covered in them and there were spider webs and spider eggs falling into the pool. We had numerous problems even with maintenance calls. They stop maintaining the home towards end of lease and hold you responsible. For example the lawn service was included. A new lawn service was servicing and the lawn mower damaged the sprinkler heads. They told us it was our responsibility.
There are so many things to complain about and I can go on. But my main issue is at the end of our lease we submitted an intent to vacate letter since our lease contract ended 1/31/2018. We submitted the letter and was told by Daryl this was not done within the required timeframe. It was submitted on 1/2/3018. He explained it was not 30 days and I agreed with him on that and I was understanding. He advised me to submit another letter for February. In the meantime I had everything situated with another rental company to move mid February into one of their homes. Another intent to vacate letter as previously advised by Daryl ( owner of company ) was dropped off by my oldest daughter on 1/29. We were told again this was not enough time given. Then Margie came to the front desk and said it was fine and acceptable. I contacted them them later that day to make sure we were all on the same page. To my surprise we were asked to move out on 1/31/2018 and they were going by my original letter submitted at the beginning of January for move out. I told them I wasn't expecting that and needed to contact my new management group to see if I could have my move in date sooner. I told her I would call back after I figured some things out, she advised me to contact Marge since she is the manager and she was trying to reach me. Again I am a single mother with three children and now I was expected to pick my stuff up and go. On the morning of 1/30, I spoke to Marge. I asked her if they still needed me to move out on 1/31. I asked her if I would be charged and responsible for February. I asked what if I didn't move? She responded to me and said I no longer had to leave since there interested applicant didn't end up applying. She added if I wanted to I could move out February still. She said I woukd would not be responsible for February rent if I moved out on January 31. She said if I remained after 1/31 I would be respobsible for the entire month of February and my rent would not be prorated. I got off the phone and continued on with my steps to move out since I had already contacted my rental group to expedite my move sooner. On 1/31 we contacted All County Prefrred to see what was latest hour they were open to turn in or keys. First we spoke to Marge she said we were wrong and couldn't move out. She told us she would call back. She called back and said it was fine and Daryl said it was okay. We got off the phone and decided that we needed to get it in writing because they couldn't be trusted since they change there answers so much. Then Marge wasn't available , we left a message. Then Daryl called back and said that was not approved by him. Then his wife also a manger Njeri called us back and blamed us. We had a move*** we were loading as we spoke , our new residence was waiting and these people were going back and forth not know what the other said. We turned in our keys 1/31. In the morning of 2/1 we received a collection call from All County Preferred about our rent for February . The tenant portal shows they billed us for February along with the new 2018 increase and additional $230 of fees.Rent was billed over $2600.
Not to be billed for the month February $2600 and to also get our deposit back.
The complainant was a tenant in one of our properties and was on a written lease agreement with the Landlord. We always try to guide tenants to their lease agreement to answer any questions about their tenancy. When the complainant contacted our office in January 2018, they presented us with a notice to vacate that was dated January 2, 2018 and received the evening of that day. The complainant called the office twice on January 2nd and was told by two people that the notice was late. The complainant asked to speak with the Broker of the office, and was told once again that the notice was late. Per the lease agreement, notice is to be give as follows: " This lease will continue as a month-to-month lease unless either you or we give the other at least 30 days' written notice of termination before the end of the Initial Lease Term. During the continuation term, either you or we may terminate this lease at the end of a calendar month by giving the other not less than 30 days' written notice." Per the lease agreement, written notice is to be given as follows: "Any notice from you to us will be deemed delivered when received at our agent's office by certified mail, return receipt requested, or personally delivered to our agent's office during normal business hours."
The lease agreement is clear as to how/when notice is to be given; and as the complainant has already acknowledged, they did not give notice appropriate to terminate their lease at the end of January, and they were responsible for rent for February 2018.
The complainant went on to explain that their daughter dropped off a new Notice to Vacate on January 29th (where they would vacate at the end of February). Regarding how to give notice during the month-to-month (continuation term) per the lease agreement: "During the continuation term, either you or we may terminate this lease at the end of a calendar month by giving the other not less than 30 days' written notice." With the complainant's daughter providing a notice to vacate for the end of February, Margie indicated that the notice would be acceptable. Unfortunately, the complainant must have misunderstood and thought that we were saying that the notice given previously was acceptable to vacate on the 31st of January. This was not the case, and the complainant already accepted that they were responsible for rent for February. The property was listed for rent in order to attract a new tenant as soon as possible; and the complainant was told that if we can find a new tenant for the property, then once they started paying rent, we could return a prorated portion of their rent to them. We even asked the complainant if they were in a position to move out sooner, because we found a prospective tenant that might want to start a lease mid-February. No one ever told the complainant that they had to move out; as the complainant had every right to stay through the end of February because they were paying rent for the entire month. I suggest that the complainant was looking for someone to state that she could move out at the end of January and not be responsible for February's rent. This situation was already clarified once with the Broker of the office (as the complainant specifically requested a conversation with the Broker), and it did not need to be repeatedly confused by discussing with multiple office personnel.
We regret that the complainant was not clear on what was required; and getting the details in writing would have been a much better idea than communicating with multiple office personnel after previously obtaining clarification from the Broker.
We manage properties on behalf of the individual homeowners, and notice that a lease is terminating is important to allow us time to prepare to market a property and to find a new tenant as soon as possible to avoid unnecessary vacancy time, which equals monetary loss for the homeowner. Most homeowners have a mortgage to pay, and they are not in a position to unnecessarily lose money. We manage many properties and receiving notice on time allows us time to plan our activities for the month in order to accomplish certain tasks. Notice after the appropriate time period causes issues for our office, which is why we uphold the policy and do our best to protect the property owner.
In response to the complainant stating that they received a "collection call" on the morning of 2/1/2018: We, at All County, do not make collection calls. Also, we do not tell people that they have to move. If you do not pay rent, we post a 3-day notice per Florida law; and if you do not vacate when you are supposed to, we would file an eviction. I believe that the answers provided to the complainant (regarding their questions about giving notice and what would be required of them) have been misconstrued and confused. As explained previously, we try to let the lease agreement and Florida law speak to the specific requirements of the Landlord and the Tenants.
Regarding the other complaints by the complainant, we would like to address each item:
1. Our application process is a bit extensive, but we seek the most qualified renter for our property owners. If we accepted the complainant's application simply because they were able to move into the property sooner, the homeowner may have wanted someone in the property as soon as possible and we were simply honoring their wishes in addition to the complainant meeting the rental requirements.
2. We take maintenance issues seriously, and the complainant stated that we stopped maintaining the house toward the end of the lease and held them responsible. The lease ended on January 31, 2018 and the last two issues reported to us were:
1. An electrical issues reported on 1/3/2018 which was eventually rescinded by the complainant as having resolved itself.
2. Hurricane-related damage that was reported on 9/18/2017 and was resolved on 10/12/2017. We agree that dealing with these minor issues took longer than desired; however, it was nearly impossible to get handymen and maintenance folks to do work for months in the county and nothing submitted in the maintenance request was urgent.
3. A maintenance issues submitted on 8/18/2017 requested repair of two sprinklers that were damaged and trimming of a low hanging tree that was the responsibility of the complainant. The tree branches were close to hitting the complainant's car, which indicates that the branches were low enough to be handled by the tenant. Upon additional clarifications, the sprinklers were damaged by the lawn service which was employed by the homeowner, and were ultimately taken care of by the homeowner.
We, at All County Preferred Property Management try to address all complaints in detail so that the complainant sees that we are serious about addressing issues that are brought to our attention. We only charged the tenants appropriately per their lease agreement. We regret that the complainant feels that All County was the reason for the confusion, and that this situation is the result. We hope that the complainant reviews and takes this response seriously, as we care about our reputation and we care that tenants see that we are fair in how we handle Landlord - Tenant issues. We are happy to provide additional responses and information to ensure that this situation is resolved in a clear and fair manner.