All Craft Exteriors, LLC

Chad came over because I had a leak about a week agoHe went up to the roof to take a look and made a few fixes in which he didn't charge meI don't usually leave reviews, but Chad did a great job and was extremely helpful in answering the few questions I hadIt was a really good way to start my dayThank youIf I ever do need services you'll be the first I call

Very satisfied with the sale and installation of our two big windows and storm door Donna did a great job of explaining types of windows and helping make the decision The subcontractors were very friendly and the installation was done in a timely manner In spite of being interrupted by rain showers most of the day, the job was completed The guys did a great job cleaning up the area when they were finished I would recommend All-Craft Exteriors

All Craft was wonderful We had some roof damage, and Chad came out personally, not only to look at the damage and give an estimate, but also came back to discuss his findings with our insurance companyThank you Chad and everyone at All Craft for your fantastic work and customer service

In early January of 2017, my husband called All Craft Exteriors to get an estimate for some gutter and soffit work in order to close on a house we were sellingAll Craft agreed to do an estimate which came back at $dollars on January This number seemed very high to us but we were in a time crunch and were closing on the 20thMy husband told them to proceed but there was never a contract signedHe was told we would be notified before workers went to the house to begin work In the meantime (within days), I called another company to do an estimateThis gentleman came back with $estimate for the same workI told my husband to cancel with All Craft because this would save us $dollarsWhen he attempted to cancel that day he was told the workers were already on their way to the houseI called Donna at All Craft and asked why we weren't notified about the date of workShe proceeded to tell me that she was sorry but they were already on site and there was no

Enjoyed our total experience with All Craft From the non-pressured but informational sales approach, to timely delivery of the product and expert installers at the jobsite, we were very happy with the team at All Craft! Everyone worked very hard to make sure we were satisfied And the cost was right in the ballpark of what we wanted to spend Great job all!
Bruce and Wendie Rucker

We had a wonderful experience with All Craft in Rochester.They were amazing to work withVery complete and compassionateThank you for the professional and personal experience

I would HIGHLY recommend All Craft Exteriors, LLC to anyoneThe owner not only came to talk to us in person, but educated us on insurance and met with the insurance adjuster prior to our commitment to work with themThey came on time and worked swiftlyOur roof was done in one dayWhen they left everything was cleaned upThe following day the owner came and did an inspection and walked with me around the houseIn the end the price came in lower than the estimate We have since had two major storms that pulled our swing set out of the ground and blew over a large tree, but the shingles didn't move! I am extremely impressed with this company

I would HIGHLY recommend All Craft Exteriors for your siding and window installation needs From the moment Cliff came to our house to bid the project, until the final piece of siding was placed, the entire team was nothing but professional and friendly High quality work with high quality people Thanks so much All Craft for making our house look brand new again!

Ms. [redacted],   We are sorry that you feel that you’ve had a bad experience with our company.  The truth is, however, this transaction also left a bad taste in our mouth, as well.  We very much regret that it has come to this public exchange of differences on the Revdex.com website, because...

we’ve worked hard to create a long list of satisfied customers, and we take our relationships seriously.   In this case, because of your needs to have repairs made before your closing date, the All Craft Exteriors team went out of its way to deliver a superior product in a short time frame.   A look at the communications record will bear this out.   January 5, 2017:  Mr. [redacted] called us asking for an estimate for the gutter job.  Knowing you were in a hurry, we rearranged our schedule and expedited the estimate process, setting a meeting within an hour and a half of your husband’s call.   Two days later, on January 7, Mr. [redacted] emailed Donna and asked that your job be placed on our schedule.  Again, knowing that time was of the essence for you, we placed this job in motion, even before we went through the formality of having you sign a contract.    We acted on your email in good faith.  This is probably where, if we made a mistake, it happened.  We should have insisted on a signed contract.  Instead, we gave you the benefit of the doubt.   Again, this is an exception to our normal procedure.  Our crews are usually scheduled between three and five weeks out, we rearranged things to accommodate your hurried schedule. The materials needed to complete your job required painting before installation.  Once material is painted, we cannot return it for refund to our suppliers.  It was only AFTER we had had bought and painted the materials (again, acting according to an expedited schedule to meet your needs) that we received Mr. [redacted]’s email of 1/11/17 informing us that you had decided to go “another route.” In an attempt to reach a compromise, Donna offered a $200 discount on your job, which we felt more than fair, since, up until now, we had acted according to the sense of urgency you and your husband had communicated.   Your next complaint is that we did not install a downspout in your requested location.  This is true, we did not.  As you mentioned, there had been a downspout in that location previously, and, as you noted that downspout fell down because it was not correctly sited by the previous installer.   The All Craft Exteriors crew not only prides themselves on performing top-quality work, but we stand behind that claim with a warranty on our labor. (This, by the way, is in addition to any manufacturer’s warranty of the product.) Because of this, we will not, ever, knowingly install a piece of equipment incorrectly.  Because you were selling the house, and the new buyers would have to live with the work (and would have the right to hold us to the quality of our labor), we felt it very appropriate to call them and get their opinion. Because we did not choose to proceed with an incorrect instillation of the downspout, we further refunded you an additional $75 dollars. The final invoice for this job was emailed to you on January 13, 2017.  This would have meant that you had plenty of time to have had it in before your scheduled closing.   Following the submission of this invoice, we received no further communication from you.  We tried to contact you on the following occasions:   ·         January 23, 2017:  Donna emailed Mr. [redacted]. ·         Between January 23 and February 8, 2017:  Two emails were sent to Ms. [redacted] ·         February 13, 2017:  Voice mail left with Mr. [redacted] ·         February 13, 2017: Having received no response to our numerous attempts, Donna contacted the listing agent to see if she could provide updated contact information. ·         February 15, 2017:  Donna again reached out to the listing agent because we had not received a response. ·         February 16, 2017:  Brent emailed Mr. [redacted], informing him that we planned to send your file to a collections agency if we had not received a response by the close of business on the following day. ·         February 21, 2017:  Having STILL not heard anything; we made a further attempt to reach you via a personal message on Mr. [redacted]s Facebook page.  The message said: ““Hi [redacted], Brent with All Craft Exteriors here. Your realtor and us tried multiple times to contact you via phone and email with no success. I'm trying Facebook as a last resort. Your bill is currently $1,370.87 if you contact us today to pay it won't go to collections. Please call the office @ ###-###-#### by the end of the day”.  ·         February 22, 2017:  40 Days having passed since the invoice date, and 30 days having passed since your closing date, having made many attempts to reach you without any response at all, we decided, rather than sending you to a collections agency (and possibly damaging your credit rating) that we would make one, final, good faith effort to contact you by calling on you at your residence. Frankly, we feel that we have gone out of our way, first, to meet your needs for an expedited construction schedule; and second, to resolve this in as friendly and informal a manner possible.    We have to admit that we highly resent your use of words like “stalking” and “threatening”.    In his final meeting with you, Brent did make the mistake of referring to the current Ms. [redacted] by the first name of the former Ms. [redacted], for which we sincerely apologize. Otherwise, however, we feel that our staff acted at all times in the helpful, accommodating, and patient way which characterizes the way our business is, and should be, done in a small town, and we completely disagree with your assessment of this situation.   Sincerely Yours, All Craft Exteriors.