All Eyes On Egypt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

After reviewing [redacted] complaint and file, we do not feel that the dealership has done anything wrong. We have discovered that the customer did not have the Title of the Vehicle at the time of the appraisal. If [redacted] had the Title to the vehicle there would be no waiting time for...

the pay-off of the financed amount or the amount due to the customer. The Customer was fully aware that they did not have a title to the vehicle. The Customer is also fully aware that the amount which they will be receiving will be less the pay-off amount of their car loan. Atlantic Nissan cannot legally complete transactions of this nature without vehicle Titles. After Atlantic Nissan receives the Title to this vehicle and completes the pay-off of the financing, then the customer will receive the amounts due. It should be noted that in the complaint, the customer indicated that vehicle model was an “Altima,” however our records indicate the vehicle model is a “Rogue.”

Being that [redacted] is a V.I.P. customer and has purchased many cars from us in the past we would like to make her happy and issue her the settlement check of $1,332.  Please confirm that she will be completley satisfied and we will draw up a general release letter.  She can reach...

out to me any time @ [redacted] or ###-###-####.   Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.Sincerely, [redacted]
I hope to receive the check within 3 business days or I will follow up again.

We will be refunding the customer for their overpayment of $135.73