All Good Home Improvements

Review: Worst experience ever had with a home improvement company from start to finish. To start, the initial color selected was not available for the gutters, gutter guards, soffit, fascia, downspouts & pillars. So I had to go thru the process again to select a different color. After waiting over 3 1/2 months without a word as to when the job was scheduled, I finally get a call they were going to get started and it would take 3 days. The project actually took 7 days. The first day only 1 guy shows up and couldn't do anything. So a wasted day off work for me. They finally get started the next day. I had a question on the color of the gutter guards as they were white with the rest of the house being brown. I had to go thru 4 people before I got the issue resolved. During the installation process, the spotlight in the driveway was broken and just left on the driveway so I had to clean it up and 2 of our screens were broken (still waiting for those to be replaced). In addition, the downspout cover was broken, removed & wasn't replaced until I pointed it out. Finally, all that was left was to install the pillars. The contractor showed up without notice twice & I had an issue with how the initial pillar was installed plus the color didn't match. The pillars ended up needing to be painted with no warranty being provided, of course. They did provide me with a can of spray paint. Then during the install, the pillars got scuffed. We also had mortar knocked down from around our bay window (still waiting on that to be repaired due to the weather). But again problems I noticed. Then the first rain we got the gutter leaked. That since has been fixed.Desired Settlement: Due to all the issue I had, I was told that I received the pillars at cost but due to the dissatisfaction with the end result of how the pillars turned out and with no warranty provided, I would like the pillars either repainted or the cost reimbursed.

Business

Response:

We apologize for any delay inches project when color changes that can be a setback,also we changed from covering the post to replacing them.when the job was complete and speaking to Mr [redacted] we assumed that everything was resolved. However due to this notice thru the Revdex.com we will follow up on the screens and post. Again we are sorry for any delays but your home does look beautiful.