All Green Carpet Clean

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I want to know exactly what was done to the carpetsYou stated they were steam cleaned so why was there no steam or heat and was there really extraction done? I was not told they would look worse after the supposed cleaningWhy did no one return my emails or the representative who stated a supervisor would call me did not callWhy would you dump the cleaning water in the parking lot? Why do you say you are [redacted] when you are notI would like the return of the $as the carpets look worse than before you started [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customer [redacted] called to get her carpets cleanedWhen the technician gets to the jobs site of any of our customers he must get a signature from the customer allowing him to begin the work as well as the price agreed uponIf the customer has stains that are excessive or unusual, basically anything that would take more effort and time to remove, then that is an additional charge of which was stated to her over the phoneShe had agreed to all services and signed a second signature indicating that she was satisfied upon completionIf there are any issues within days of the cleaning we do send the technician back for a free redo

Revdex.com: TThis isnt true they offered to come back out and charge me an additional fee of $in top of the $that I paid I sent them pictures the very next day spoke with the manager that was very rude shes the person that tried to cost me extra fees to come back outI called them for maybe two weeks after catpet was mutilated by their cleaning unacceptable the manager also threatened if I was to give her a bad review she's not going to help me meaning charging me extra additional money to come back out and fixed up with a messed up I sent them the same pictures I email them the manager told me she saw them so I don't understand now why they're saying that they didn't see pictures I complained the very next day now I know that this is being covered up because that's not true I sent pictures and I complained the very next day and I think I have that in my initial complaint I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was quoted dollars FOR A x RUG that we discussed over the phone (YES the size WAS discussed) and charged plus tax (overcharged in the room) It came to 86.00.If you have the phone cal recorded we can hear thisI also asked if tax was included in the and they said yesIf this call was recorded as they say, this will be evident.Refunds ARE possible when the owner arrives back from VACATION at the end of the month, as told to me by ONE of the many phone operatorsNO manager was available to speak with at any time after the cleaning for advice In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will be willing to accept a carpet re-cleaning if it includes the sanitizing, deodorizing and disinfectant that were not preformed initially In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Afternoon, We offered [redacted] a complimentary of the services originally providedOur technician traveled to the premises and *** [redacted] refused to have the services done by our technicianWe believe we have provided the best service we can provide and we even offered a complimentary service Area ManagerMichelle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company DID NOT REMOVE 85% of the stains as stated on the receiptI called the company back to complain in two days not the next weekThe pictures that my boyfriend took of the "cleaned rug" were taken the day after the "cleaning"I sent them to [redacted] because I disputed the $charge on my [redacted] chargeI did not want them walking on the new rug that I purchased upstairs on their way down to the basementThat is why I didn't want them to "re-clean" the basement rugI just decided to replace itWhen I called them on the phone to ask their mailing address, they refused to give it to meThey wouldn't give me their addressI needed their address to lodge a complaint against themWhat kind of company won't give you their mailing address? These people are scam artists, and they are taking advantage of senior citizens such as my boyfriend and meI am going to report them to the senior citizen protection group next!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They never offered to return for free was charginstatement more money that isnt true and didnt I put that in my statement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am not asking for a refund, I am asking for the money paid for products not applied to my carpetI paid approximately $130.00, in advance of sanitizing, deodorizing and disinfecting I did not receivePaying for a service not preformed is fraudulent and I would like to have my money back. The invoice does not state that if a consumer is defrauded of money it cannot be recovered. I was unable to substract that amount from the total because I was told to sign the invoice before the work begunAt that point I had no other recourse but to importune Revdex.com’s assistance.Again, I am not asking for a refund, I am asking for the money I paid for products that were not applied to my carpet. The technician can attest to the fact that when my husband got water for him to use in his machine, he asked him where were the sanitizing,deodorizing and disinfectant products, the technician just ignored him, we did not press the issue because we knew if indeed these products were used the carpet would be stench free. Guess what? I have carpet stench so help me God.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First off, my name is ***, not "***", the fact that you can't even get my name right shows me the respect that you have for your customers. I have already reported the facts of what happened when the "technician" came to my house, combative and disrespectful, and he refused to do the job that I had already verbally agreed to via your customer service, and on one of my replies through here. I need to be reimbursed the full amount of the job that was not done in the first place, and the "complimentary" job that never took place due to refusal of YOUR so called technician. You obviously don't care about customer satisfaction or this would have been resolved not only in a timely manner, but to satisfy, me, the customer, I certainly did not ask for too much, just to have my carpets cleaned to the best of your abilities at the price I was quoted by a knowledgable, respectful technician. Please stop responding with lies hoping that I will just give up, do wha't right!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I am sorry you are not satisfied with our service despite our best attemptsOur technician inspected your carpets the first time and advised you that the stains would not be removed with basic cleaning but yet you decided to proceed with basic cleaning which ended up your stains not being removed
You complained to us afterwards about not being happy and we sent out our second technician to take care of the problem and upon inspections he too advised you that basic cleaning would not take care of your carpets, yet again you refused and we performed the cleaning for you absolutely free of chargeWe have gone above and beyond to make you satisfied and even if we send out our technician again a third time, the stains you have would not be removed as they require extra treatment which you refuse to pay forWe care deeply about our customers regardless of where they are and try our best to have them satisfiedAs for the price, we cleaned rooms and area rugs for you, the cost of which came out to and yet we gave you a percent discount making it At this point for the amount of work we have done for you as well as advising you not once but twice that the cleaning your are asking for would not take care of the problem, its unfair for us and our technician not to be paidLastly you are accusing our technician of stealing which is totally uncalled for and we consider this as defaming our good reputation, if you have proof please take the matter up with the local authorities and we would happily comply with their directive, if not, I would kindly advise you to take this statement of as we are a legitimate business and we run background checks on all our employees before hiring and accusing us or any of our employees for stealing would constitute defamation in which case we would have to pursue legal action

On July ***, 2016, we were contacted by *** *** for carpet cleaning services at her property located at ** *** *** *** *** ** ***The customer was provided information regarding our cleaning services and given a quote for the basic professional steam cleaning servicesAs our agents are
not on site and able to as the condition of the carpet, the customers are informed that once the technicians arrive on site, they will assess the condition of the carpet, make any necessary recommendations and also describe any additional services we provideIt it up to the customer to make the ultimate decision on which service they proceed with*** *** with a shampoo serviceShe signed the invoice and the credit card payment acknowledging the services. The technician proceeded with the serviceThe following day we received a call that the services were unsatisfactoryHowever, upon review of the pictures taken after the services, it was determined that the service was satisfactory and the customer received the services they requested. The customer understood there are no refunds available as stated in our invoice.We request at this time, that this claim gets dismissed as we have provided the necessary services

We asked for customer to send us pictures of the carpet at the time of complaintWe did send a technician back out for a free redo and the customer's carpets were redone at no chargeShe did not comply with us in regards to sending us pictures back in July when the job was originally doneShe is now complaining months later stating she is not satisfied and wants a refundWe cannot help her months later not knowing what her carpets could have gone through in the past monthsThe additional charge were for tough stains that did not come with the steam cleaningShe did sign the receipt that states she was satisfied after the cleaning of the job

On the day of service our technician arrived at the property and after assessing the condition of areas he recommended various options of cleaning in order to ensure better resultsThe customer’s boyfriend was given a price, details of each service and guaranteesHe agreed to the price of deep
cleaning to the cost of $The cost of it was based on the square footage and the condition of the carpet. When a carpet hasn’t been clean for a long time and are stained customer can’t get to their original stateIt is correct technician gave an 85% guarantee due that few stains were very deep to be complete remove however technician would provide a proper service since deep cleaning has all formulas and it is one of the best servicesThe technician began the service and took an appropriate time to insure the majority of the stains were goneDuring the service the boyfriend was at house supervising itMeanwhile from the amount of $275.00, half of the payment was over the phoneThe transaction went through and the service was paid completely. After the service was done the technician went over again with the customer’s boyfriend to show the complete job and to complete the invoice we providedThe customer noticed the difference and caused of it he signed all our receipts. A week later the customer contacted us to let us know there were few light stains visible and due that she wanted a full refund right away cause of it. Since they were first time customer our manager made an exception on sending a technician for a complementary serviceEven though we charge $as our invoice states, we gave 85% guarantee and was not an immediately call after the carpet dry. We noticed they sent pictures to the bank and as we go through them, there are no dates when they were taken nor if all the pictures were taken beforeAlso our commercial portable machines are set in a mode for each service where it won’t damage a carpet at allIf the customer made the decision on buying a new carpet, it was not because of our servicesTherefore it was the customer personal option that didn’t involve our service. As a company policy we do not do refunds and it is stated in our contract. The customer has already done a charge-back and its now pending

Good Afternoon, On August **, 2016, the customer contacted our firm to make an appointment for carpet cleaning servicesOn the telephone, the customer was provided with the basic steam cleaning prices and was also notified that if the carpets have additional stains or are in high traffic
areas, our technician would advise them if additional treatments would be necessaryWe booked an appointment on September 1stthe technician arrived at the appointed time and after assessing the carpets he recommended a deeper treatmentThe customer agreed to upgrade the service and acknowledged by signing the invoice for the scope of workFurthermore, by signing the invoice they acknowledged that no refund would be available and that no treatment is 100% guaranteed.Once the service was finished, the technician leftA couple of days after the service, we were contacted that the customer was unhappy with the resultsWe explained that there are no refunds available however we offered a complimentary of the serviceThe cost, as noted in our invoice, is $49.00, however in order to satisfy our customer we decided not to charge themAt this time, they declined the and stating they were only interested in a refundAgain we expressed that we don't offer any refunds but would love the opportunity to improve the serviceApproximately a month after the was offered, we received a call from the customer asking for the re-doWe expressed to them that after a month, we do not offer free re-dos as we are not aware of what happened to the carpet within that monthWe offer re-dos only within days of the service. We believe we tried our best to provided the highest level of service and customer service. Thank youAmiArea Manager

When the customer called us they didn't provide he size of the rug, therefore we told the customer is will be a minimum of $for professional steam cleaning Also every agent is train to let the customer know this price is only for the basic steam cleaning and once the technician is there he will recommended additional services and prices will be given onsiterecommendation means its up to the customer to apply them or not regardless the guaranteesTherefor once the technician arrive to the house he went over with the customer and offer different servicesThe technician also gave a guarantee for each serviceAfter the inspection she decided to only go with the steam cleaning knowing there is no guaranteesAfter the service was over the customer provided full payment of $after inspecting the service providedBy making payment she acknowledge the full amount and guaranteesThe company does not provide refunds since we provided a service, the customer was aware of the guarantees with the steam cleaning service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This company clearly is practicing what we know as a bait and switch operationThey lure you in with a lower price than the competitors, then when they show up they what they promise over the phone, a steam cleaned carpet, apparently doesn't include soap or whatever solution is used to actually clean the carpetWhat they did was vacuum my carpet with hot water, no cleaning detergent was ever usedThat's like going to the laundry and them washing your clothes without laundry detergentIt's obvious to any competent consumer that when you ask a legitimate company to clean your carpet you would expect them to use something other than water to complete the jobThis company obviously did not and again, I either want them to clean my carpet like they promised over the phone or refund my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We don't take advantage of the customer the customer agreed on the prices and her boy signed where it states hes satisfy with the service providedWe tried to correct any mistakes we might of made the customer refused to get the re-clean and as the invoice states we dont do refundsAt this point there is nothing else to be done the customer already disputed the full amount and we are waiting on that response

When the customer contacted us she requested services for an area rug The Customer didn’t provide the sq/ft of the area rugWe explained to her it will be a minimum of $for professional steam cleaningOn the recorded phone conversation the customer confirmed the service appointment for
the basic professional steam cleaningThe customer was also aware of any recommendations that technician will do if necessaryAfter assessing the condition of the rug the technician recommended various options of cleaning in order to insure better resultsThe technician gave a full explanation of each service recommended and the guaranteesAs a customer they have the option to choose the service of their convenience, therefore the customer denied the additional services and remained with the basic professional steam cleaning Customer was aware of the guarantees that it will only remove minor stains and light odorThere are no refunds since we provided a service not merchandise

Good Afternoon, In response to the complaint from *** *** ***On June **, *** *** contacted us to schedule a carpet cleaning appointment for rooms and stairsWe provided a quote of $for professional steam cleaning for rooms and stairsWe explained
to *** *** that its our basic service and once the technician arrives on site and has the opportunity to review the condition of the carpet, he would recommend any additional services that we can provide based on this assessment. Its up to our customer to move forward with any additional services recommendedOnce the customer agrees, they have to sign an invoice which states that we don't provide any refunds for services rendered and any re-dos are at additional fees. Once *** *** contacted us regarding her dissatisfaction for our services, we offered a complimentary which she deniedShe only demanded a portion of her payment backWe explained to *** *** that we do not offer refund but will gladly provide a complimentary re-do.We value our customer and the satisfaction of our work and we would have sent our field manager for the to ensure that we provided the best service for *** ***. Please feel free to contact me at ###-###-#### for any questions. AndreeaArea Manager