All Is Fair In Love and Fashion

Hello The jumper is labeled on the site as a PREORDER ITEM shipping mid JuneWe have issued the buyer a refund

AIF has reached out to the customerShe called to verify delivery on Friday and that's allWe have NO missed messages or missed calls from the customer in regards to the dressThe dress is scuba material and looks exactly like the dress on our siteSeveral customers have ordered the dress and we've had no complaintsOur return policy is also clearly posted on the siteThe dress was just delivered on Friday so I'm not sure why the customer hasn't contacted usShe may return it to the address on the package for a refund less shipping cost

The dress was returned as undeliverable and the buyer has been refunded via PayPalAn email has been sent also

We will be happy to issue Ms [redacted] a refundThe item shows sold out online because she purchased the last one Our processing and shipping timeframe is located on our site which is to business days and today 11/09/would be our 10th business dayAlso our response time for communication is business hoursMs [redacted] emailed us yesterday and we responded this morning

Ms [redacted] was refunded on July 3rd from PayPalPlease review snapshot of the open and closed caseI sent her $and paid PayPal a chargeback fee to send it

[redacted] received her refund along with a letter of apology on 5/15/

In regards to the second claim by *** ***, a previous fashion mavenA refund can not be issued for her starter kit per the contact she signed when joining All is fair over a year agoShe initially signed up for the bronze packet and then later upgraded to the Gold
which came with outfits that she has already received and wornI had ladies signed up as Independent Fashion ConsultantsIt is up to them once receiving their starter kits to work their business as given in the manual(also provided) We also have a group Facebook page and other tools for help in sales, however they are still independentIf a Maven has not ordered their first products with the time frame given they become inactiveMs*** had not.
I have attached my contact
Please feel free to contact me at ###-###-#### for any questions or concerns
Kindly,
*** ** ***

AIF has responded to the emails of the customerWe have also directed the customer to the site in reference to our refund policyIt is clearly posted on our website along with our shipping and processing time framesThe customer will receive a store credit or an exchange for the item returned

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
However I dont have any documents that I signed anything *** stated she
Would mail out documents for our records and never did and I did not recieve my whole
Starter kit the kit only contained pieces of clothing when it clearly said marking materials maven shirt
And shipping materials which I did not receive and that is advertising when having a business and how am I in active when I
Didn't receive my kit until the end of March she claim we have months I have until the end of June to order my things
And as far as facebook how can I contact her via facebook when she has blocked me and she doesn't Answer emails or phone
Calls this is just poor business and she knows it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Below is my response to my customers' complaintAlso her refund has been submitted via *** which is how the payment was receivedThe ID that was assigned to this complaint was
***
Hello Ms***,
This is Ms*** Owner and Founder of *** ** ***I first want to apologize for the belabored ordeal of the shipping and the process of the refund you requested
I left these things to be completed by someone else when I should have resolved them myselfI did receive your complaint via the Revdex.com in Louisville, KYI am currently in Chicago and upon my return(tomorrow evening) I will have another check mailed outI will have it tracked and it will require a signature as I have already placed a stop payment on the check sent earlier this month
My company has never received a complaint before and I apologize that we did not service you to our full capacity
If you ever desire to order something again, which I totally understand if you don't You will receive 50% your total order
Please use discount code: ***
Kindly,
Ms.* ***

HelloWe have processed the refund as requestedWe urge our customers to contact us directly at ###-###-#### or [email protected] in reference to orders or refund request

*** *** received her refund along with a letter of apology on 5/15/

Hello
We have processed the refund as requestedWe urge our customers to contact us directly at ###-###-#### or [email protected] in reference to orders or refund request

Business Response to a Complaint
Complaint ID#:
"width: 60%; padding: 3pt; text-align: left;"> [redacted]
Company Name: All is Fair in Love and Fashion
Company Contact: [redacted]
Company Phone: [redacted]
Company Email: [redacted]
Person Who Sent the Complaint:
Staff Member:
Response: Ms[redacted] has been refunded per PayPalThe dress was sold in store prior to customer orderSent on: 8/4/8:07:PM

Request to reopen This business stated in my last complaint I would be given a store credit and this hasn't happened; this is why I asked for a refund.

The customer has been sent a letter via  certified mail which she has to sign for with a money order for her refund

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]  [redacted]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]