Unfortunately, our Dubai store is not able to exchange merchandise purchased in the United States. If the customer is interested, we can issue him a gift card in the amount he paid for the shirt, however, the gift card can only be used in the Unites States. Another option that
is available is the customer can ship the shirt to the store where it was purchased and we can refund him via his original form of payment
The Company issued the customer a credit (to the *** card used to make his purchase) in the amount of $38.87. The Company also issued the customer a Gift Card in the amount of $20. Please feel free to contact me at *** *** *** should you have any further questions.
ThanksLawren
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I appreciate the help that the company provided. I do believe that it was a communication issue originally. I am just glad that it was fixed.
Sincerely,
[redacted]
The Company issues a full credit for the original order for the amount of $154.97 on
1/**/16, back to the Visa originally used by the customer. Please let me know if you have any further questions or concerns.[redacted]
I write in response to the
complaint filed by [redacted](the
“Complaint”) against Ralph Lauren Corporation (the “Company”). [redacted] states in his Complaint that he
purchased two leather bags from [redacted] and that both bags...
were
defective. He further states that because
of the condition of the bags he decided to return them.
Please be advised that [redacted]
was issued a refund for the purchase price of the two bags, as well as the shipping
and handling costs, on or about April *, 2016.
The Company verified that its remaining inventory of this item was not
damaged, and a customer service representative contacted [redacted] to advise him
that he could reorder the bag. [redacted] did not reorder the bag and it has
since gone out of stock.
[redacted] can
contact me anytime should he have any additional questions or concerns. I can be reached at [redacted], or via
email at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I request that the company send me a prepaid return label to send these sweaters back for a refund. I don't live near a retail store and I'm not going to spend $20 on shipping to potentially have the company arbitrarily deem the sweaters "undamaged" and ship them right back to me, for something that is the fault of the manufacturer, not the customer. As I've stated previously, the sweaters are terrible quality, pilling after only a few wears, and I would like a full refund for both as this is not the quality I would have expected from a high-end retailer. For a company that claims to value their customers, the fact that I had to contact the Revdex.com and wait almost a year for a response is unacceptable and ridiculous.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The Company has provided the customer with a $50 gift card as an apology for the poor experience and the
time she had to wait on the credit. The customer has also confirmed that her initial payment has been credited back to her PayPal account. In an effort to further accommodate the...
customer, we will also be giving her an new polo shirt, and she is currently deciding on the personalization details she would like.
I write in response to the
complaint filed by [redacted] (the
“Complaint”) against Ralph Lauren Corporation (the “Company”). [redacted]
states in his Complaint that he ordered two items on [redacted]. According to [redacted], one of the items was
flawed. [redacted]...
attempted to return
this item, but discarded the return label that accompanied the product. [redacted] further stated that he contacted the
Company on several occasions to request another return label so that he can exchange
his shirt for a replacement shirt, but did not receive any response.
As an initial matter, the
Company is only aware of one email, sent from [redacted] on June **, 2015, asking
if he could have his shirt replaced because of an apparent defect. The Company responded to this email advising
[redacted] to return the shirt using the Smart Label provided in the shipment,
and that he would be issued a full refund.
The Company was not aware that [redacted] had discarded the Smart Label.
Please be advised that the Company
contacted [redacted] on September **, 2015 and advised that, per his request, we
would be sending another Smart Label so that he can send his shirt to be returned
in exchange for a replacement shirt.
Please feel free to contact me
should you or [redacted] have any further questions. I can be reached at ###-###-####, or via
email at [redacted]
I write in response to the
complaint filed by [redacted] against Ralph
Lauren Corporation (the “Company”). [redacted] states in her Complaint that she visited a Polo Factory Store in Gulfport,
MS in June 2016. [redacted] selected several items...
that she
believed were 40% off, as they were placed on a rack with 40% off signage. When she went to purchase the items, she was
told that they were, in fact, not 40% off and had been misplaced on the sale
rack. [redacted] nevertheless purchased
the items without the sale discount. [redacted] subsequently contacted the Company to
discuss her unsatisfactory experience.
Following her visit, the Store
attempted to contact [redacted] on several occasions and left two voicemails to
follow up on the feedback she had provided regarding her Store visit. [redacted]’ purchases were adjusted so that 40%
was taken off all items she purchased during her visit and her account was
credited for this refund. Additionally,
the Store team was coached to ensure that customer complaints are resolved in
the Store, especially when signage may create confusion and/or customers have
questions about pricing.
Should [redacted] have any
further questions or concerns, I can be reached at ###-###-####, or via email
at [redacted]
To
Whom it May Concern,I write in response to the
complaint filed by [redacted] (the “Complaint”) against Ralph Lauren Corporation (the
“Company”). [redacted] states in his Complaint that he ordered a Ralph Lauren
shirt from [redacted]. He further...
states that, although he has
already paid for the item, he has not yet received it and the website from
which he purchased it is no longer in operation.Please be advised that Ralph
Lauren Corporation is in no way affiliated with [redacted], nor
does it sell its merchandise on this site or have any other connection to this
site. As such, we are not responsible
for any purchases made by consumers on this site.If
you have any further questions, please do not hesitate to contact me.
I write in response to the
complaint filed by [redacted]
against Ralph Lauren Corporation (the “Company”). [redacted]
states in her Complaint that a pair of sandals were advertised as being on sale
on [redacted], but when she...
attempted to purchase them they were not available
at the sale price. [redacted] further states that she requested
that the Company allow her to purchase the shoes at the advertised sale price,
but that this request was denied. [redacted]
has requested that she be allowed to purchase the sandals for the advertised
sale price.
[redacted] contacted the Company’s Customer Service department on
February **, 2016 to request that she be allowed to purchase a pair of black “Valeria
Suede Sandals” at the sale price she says was advertised on [redacted]. A customer service representative advised
that the black sandals were in fact, not on sale. Rather, the brown Valeria Suede Sandals (same
name, different style number) were on sale, while the black sandals were still
marked at the regular price. Because the
item in question was not on sale, the Company could not honor the sale price
for the black sandals.
Please be advised that the item
in question is currently on sale at [redacted] for $204.00. [redacted]
can contact me anytime should she have any additional questions or concerns. I can be reached at ###-###-####, or via
email at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I write in response to the
complaint filed by [redacted] against Ralph Lauren Corporation (the
“Company”). [redacted] states in her
Complaint that she purchased two sweaters that “have started to fray, come
apart and pill after only being worn a few...
times” she further states that both
items “appear to be defective.” [redacted]’s
Complaint also states that she has contacted the Company on several occasions but
has not been able to resolve this issue.
[redacted] contacted the Company’s
Customer Service department in October 2015 requesting that the Company provide
her with free shipping so that she could return (via mail) two sweaters she
purchased at a Ralph Lauren retail store.
When asked to provide information regarding the specific store that
these items were purchased, she was not able to provide this information and
requested that she be able to ship them to “any store.”
The Company guidelines
regarding items purchased at a Ralph Lauren retail location are as follows: If an item is purchased at Ralph Lauren store,
any transactions relating to that item must be handled at the store. If the
customer cannot get to that specific store, they may contact any store near
them to return or exchange the item. In this instance, [redacted] advised that she
did not have a store near her nor could she remember which store she made her purchases. As such, she requested that the Company contact
[redacted] or [redacted] to pick up the items from her and send them to one of our retail
locations so that she could be refunded the costs of the items.
In light of the above, the only
other option available to [redacted] was to return the two sweaters to the Company’s
Consumer Relations department for inspection.
If that department deemed the items defective, the Company would then
issue her a refund (via check) for the cost sweaters. [redacted], however, declined this option, and
the parties were not able to reach a resolution.
Should [redacted] have any further
questions or concerns, I can be reached at ###-###-####, or via email at [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. But it should be noted that I was only...
issued a refund because I disputed the transaction with my credit card and the company had absolutely no proof that they didn't receive the merchandise back the package weighed the proper amount and the shipping company confirm that the package was delivered and not damaged
Sincerely,
[redacted]
A representative from the Company's Quality Assurance Department has reached out to [redacted] to advise him of the damaged/defective procedures for items not purchased from Ralph Lauren. If [redacted] has any further questions, he can contact me directly at [redacted] ...
The Company issued a credit for the merchandise and shipping on 11/*/15 for $260.45, reference order #[redacted]. The Company issued an additional credit for the gift wrap service in the amount of $5.42 on 11/**/15.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Since I have been waiting to deal with this issue for months and have spent a large amount of time on it with no response, I do not trust that it will be resolved. Once the administrator contacts me and offers a fair resolution I will accept it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]i
Unfortunately, our Dubai store is not able to exchange merchandise purchased in the United States. If the customer is interested, we can issue him a gift card in the amount he paid for the shirt, however, the gift card can only be used in the Unites States. Another option that
is available is the customer can ship the shirt to the store where it was purchased and we can refund him via his original form of payment
The Company issued the customer a credit (to the *** card used to make his purchase) in the amount of $38.87. The Company also issued the customer a Gift Card in the amount of $20. Please feel free to contact me at *** *** *** should you have any further questions.
ThanksLawren
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I appreciate the help that the company provided. I do believe that it was a communication issue originally. I am just glad that it was fixed.
Sincerely,
[redacted]
The Company issues a full credit for the original order for the amount of $154.97 on
1/**/16, back to the Visa originally used by the customer. Please let me know if you have any further questions or concerns.[redacted]
To
Whom it May Concern,
I write in response to the
complaint filed by [redacted](the
“Complaint”) against Ralph Lauren Corporation (the “Company”). [redacted] states in his Complaint that he
purchased two leather bags from [redacted] and that both bags...
were
defective. He further states that because
of the condition of the bags he decided to return them.
Please be advised that [redacted]
was issued a refund for the purchase price of the two bags, as well as the shipping
and handling costs, on or about April *, 2016.
The Company verified that its remaining inventory of this item was not
damaged, and a customer service representative contacted [redacted] to advise him
that he could reorder the bag. [redacted] did not reorder the bag and it has
since gone out of stock.
[redacted] can
contact me anytime should he have any additional questions or concerns. I can be reached at [redacted], or via
email at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I request that the company send me a prepaid return label to send these sweaters back for a refund. I don't live near a retail store and I'm not going to spend $20 on shipping to potentially have the company arbitrarily deem the sweaters "undamaged" and ship them right back to me, for something that is the fault of the manufacturer, not the customer. As I've stated previously, the sweaters are terrible quality, pilling after only a few wears, and I would like a full refund for both as this is not the quality I would have expected from a high-end retailer. For a company that claims to value their customers, the fact that I had to contact the Revdex.com and wait almost a year for a response is unacceptable and ridiculous.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The Company has provided the customer with a $50 gift card as an apology for the poor experience and the
time she had to wait on the credit. The customer has also confirmed that her initial payment has been credited back to her PayPal account. In an effort to further accommodate the...
customer, we will also be giving her an new polo shirt, and she is currently deciding on the personalization details she would like.
I write in response to the
complaint filed by [redacted] (the
“Complaint”) against Ralph Lauren Corporation (the “Company”). [redacted]
states in his Complaint that he ordered two items on [redacted]. According to [redacted], one of the items was
flawed. [redacted]...
attempted to return
this item, but discarded the return label that accompanied the product. [redacted] further stated that he contacted the
Company on several occasions to request another return label so that he can exchange
his shirt for a replacement shirt, but did not receive any response.
As an initial matter, the
Company is only aware of one email, sent from [redacted] on June **, 2015, asking
if he could have his shirt replaced because of an apparent defect. The Company responded to this email advising
[redacted] to return the shirt using the Smart Label provided in the shipment,
and that he would be issued a full refund.
The Company was not aware that [redacted] had discarded the Smart Label.
Please be advised that the Company
contacted [redacted] on September **, 2015 and advised that, per his request, we
would be sending another Smart Label so that he can send his shirt to be returned
in exchange for a replacement shirt.
Please feel free to contact me
should you or [redacted] have any further questions. I can be reached at ###-###-####, or via
email at [redacted]
To
Whom it May Concern,
I write in response to the
complaint filed by [redacted] against Ralph
Lauren Corporation (the “Company”). [redacted] states in her Complaint that she visited a Polo Factory Store in Gulfport,
MS in June 2016. [redacted] selected several items...
that she
believed were 40% off, as they were placed on a rack with 40% off signage. When she went to purchase the items, she was
told that they were, in fact, not 40% off and had been misplaced on the sale
rack. [redacted] nevertheless purchased
the items without the sale discount. [redacted] subsequently contacted the Company to
discuss her unsatisfactory experience.
Following her visit, the Store
attempted to contact [redacted] on several occasions and left two voicemails to
follow up on the feedback she had provided regarding her Store visit. [redacted]’ purchases were adjusted so that 40%
was taken off all items she purchased during her visit and her account was
credited for this refund. Additionally,
the Store team was coached to ensure that customer complaints are resolved in
the Store, especially when signage may create confusion and/or customers have
questions about pricing.
Should [redacted] have any
further questions or concerns, I can be reached at ###-###-####, or via email
at [redacted]
To
Whom it May Concern,I write in response to the
complaint filed by [redacted] (the “Complaint”) against Ralph Lauren Corporation (the
“Company”). [redacted] states in his Complaint that he ordered a Ralph Lauren
shirt from [redacted]. He further...
states that, although he has
already paid for the item, he has not yet received it and the website from
which he purchased it is no longer in operation.Please be advised that Ralph
Lauren Corporation is in no way affiliated with [redacted], nor
does it sell its merchandise on this site or have any other connection to this
site. As such, we are not responsible
for any purchases made by consumers on this site.If
you have any further questions, please do not hesitate to contact me.
The customer was issued a full refund on November [redacted], 2016.
To
Whom it May Concern,
I write in response to the
complaint filed by [redacted]
against Ralph Lauren Corporation (the “Company”). [redacted]
states in her Complaint that a pair of sandals were advertised as being on sale
on [redacted], but when she...
attempted to purchase them they were not available
at the sale price. [redacted] further states that she requested
that the Company allow her to purchase the shoes at the advertised sale price,
but that this request was denied. [redacted]
has requested that she be allowed to purchase the sandals for the advertised
sale price.
[redacted] contacted the Company’s Customer Service department on
February **, 2016 to request that she be allowed to purchase a pair of black “Valeria
Suede Sandals” at the sale price she says was advertised on [redacted]. A customer service representative advised
that the black sandals were in fact, not on sale. Rather, the brown Valeria Suede Sandals (same
name, different style number) were on sale, while the black sandals were still
marked at the regular price. Because the
item in question was not on sale, the Company could not honor the sale price
for the black sandals.
Please be advised that the item
in question is currently on sale at [redacted] for $204.00. [redacted]
can contact me anytime should she have any additional questions or concerns. I can be reached at ###-###-####, or via
email at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To Whom it May Concern,
I write in response to the
complaint filed by [redacted] against Ralph Lauren Corporation (the
“Company”). [redacted] states in her
Complaint that she purchased two sweaters that “have started to fray, come
apart and pill after only being worn a few...
times” she further states that both
items “appear to be defective.” [redacted]’s
Complaint also states that she has contacted the Company on several occasions but
has not been able to resolve this issue.
[redacted] contacted the Company’s
Customer Service department in October 2015 requesting that the Company provide
her with free shipping so that she could return (via mail) two sweaters she
purchased at a Ralph Lauren retail store.
When asked to provide information regarding the specific store that
these items were purchased, she was not able to provide this information and
requested that she be able to ship them to “any store.”
The Company guidelines
regarding items purchased at a Ralph Lauren retail location are as follows: If an item is purchased at Ralph Lauren store,
any transactions relating to that item must be handled at the store. If the
customer cannot get to that specific store, they may contact any store near
them to return or exchange the item. In this instance, [redacted] advised that she
did not have a store near her nor could she remember which store she made her purchases. As such, she requested that the Company contact
[redacted] or [redacted] to pick up the items from her and send them to one of our retail
locations so that she could be refunded the costs of the items.
In light of the above, the only
other option available to [redacted] was to return the two sweaters to the Company’s
Consumer Relations department for inspection.
If that department deemed the items defective, the Company would then
issue her a refund (via check) for the cost sweaters. [redacted], however, declined this option, and
the parties were not able to reach a resolution.
Should [redacted] have any further
questions or concerns, I can be reached at ###-###-####, or via email at [redacted].
The Company has provided [redacted] with prepaid shipping and she returned the items in question to the Company on September **, 2016.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. But it should be noted that I was only...
issued a refund because I disputed the transaction with my credit card and the company had absolutely no proof that they didn't receive the merchandise back the package weighed the proper amount and the shipping company confirm that the package was delivered and not damaged
Sincerely,
[redacted]
A representative from the Company's Quality Assurance Department has reached out to [redacted] to advise him of the damaged/defective procedures for items not purchased from Ralph Lauren. If [redacted] has any further questions, he can contact me directly at [redacted] ...
The Company issued a credit for the merchandise and shipping on 11/*/15 for $260.45, reference order #[redacted]. The Company issued an additional credit for the gift wrap service in the amount of $5.42 on 11/**/15.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Since I have been waiting to deal with this issue for months and have spent a large amount of time on it with no response, I do not trust that it will be resolved. Once the administrator contacts me and offers a fair resolution I will accept it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]i