All Levels English Tutoring

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

National GeographicPOBox Tampa, FL 33663-September 6, Revdex.com Re: File # [redacted] Dear Sir or Madam: I am in receipt of the complaint filed by [redacted] with your office regarding National Geographic and National Geographic Kids Magazines I appreciate this opportunity to respond I have reviewed our accounts and found that on July 18, 2017, we received instructions to enter a 12-issue order to National Geographic for Mr [redacted] at the following address: P.OBox 8222, Chicago, IL Service was backdated to include the July and August issues and on July 28, 2017, it was temporarily suspended pending payment However, on August 4, 2017, a payment of $was received and applied to Mr***’s account This payment enabled us to reinstate the order and resume service with the September issue There was no interruption in service As a result, copies will be mailed to Mr [redacted] through June If the address that we have on file for Mr [redacted] is incorrect and/or he still has not received any issues, please advise him to contact us or our Customer Service Number, ###-###-#### One of our many operators will be happy to further assist him and update the records, accordingly In further checking our records, we find that on August 22, 2017, we received instructions along with a payment of $from Mr [redacted] to process a 10-issue gift order to National Geographic Kids for [redacted] ***Service was also backdated to include the August and September issues and copies will be mailed to: [redacted] ***, Aibonito, PR We ask customers to allow 4-weeks for delivery of the first issueIf [redacted] has not received any issues, he should begin to receive them shortly and they will continue through June Lastly, we apologize to Mr [redacted] for the inconvenience caused him in this matter While we realize that apologies are in no way a substitute for the fine service each customer is to receive, we sincerely hope Mr [redacted] will accept ours I appreciate this opportunity to be of service and if you have any further concerns, please let me know Sincerely, Tracy P***,Director, Operations & Customer Care

National GeographicPOBox ***Tampa, FL [redacted] January 9, Revdex.comMetro Washington DC & Eastern PennsylvaniaK StNW, 10th FloorWashington, DC 20005-Re: [redacted] Revdex.com Complaint # [redacted] Insert Customer’s NameTo Whom It May Concern:I am in receipt of the complaint filed by [redacted] with your office regarding the automatic renewal of her National Geographic Magazine I appreciate this opportunity to respond.I have reviewed our accounts and found that [redacted] had given a gift order to The [redacted] of Fallbrook, CAIt was this order that was on the automatic renewal program, and thus charging her card each year As of now we removed this order from the automatic renewal program so that she no longer gets charged for this in the future.Lastly, we apologize to [redacted] for the inconvenience caused to her in this matter While we realize that apologies are in no way a substitute for the fine service each customer is to receive, we sincerely hope [redacted] will accept ours.I appreciate this opportunity to be of service and if you have any further concerns, please let me knowSincerely,Chris R**Consumer Affairs

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

October 12, [redacted] The Revdex.com Re: Complaint # [redacted] Insert Customer’s Name Dear [redacted] : I am in receipt of the complaint filed by [redacted] with your office regarding National Geographic Magazine I appreciate this opportunity to respondFirst of all, I would like to apologize to [redacted] for the experience that she had when she called our Customer Service Number While I realize that apologies are in no way a substitute for the fine service each customer is to receive, I sincerely hope that she will accept ours With respect to [redacted] ’s request, we are required to remit sales tax on all magazine subscriptions sold in the state of DC unless a tax exemption number accompanies the order request As a result, the tax was added to the net price of the magazine on the credit card statement Nevertheless, please be assured that we have issued a full refund of $back to the credit card, and it should appear with the bank within to business days Lastly, again, we apologize to [redacted] for the inconvenience caused her in this matter Should [redacted] reconsider her decision to renew, we would like to assure her that the account has been adjusted so that future orders will be exempt from sales tax I appreciate this opportunity to be of service and if you have any further concerns, please let me knowSincerely, Tracy P [redacted] Director, Operations & Customer Care National Geographic Partners, LLC [redacted] Washington DC ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me because this is the first correspondence ever received from the company in months that has listed the suscriptions correctlyAs far as taking me off the general solicitation list I appreciate it greatly though I'm starting to receive requests to renew the present subscriptions that don't expire until summer Regards, [redacted]

December 2, [redacted] Revdex.com Re: File# [redacted] Your recent letter to us was forwarded to my office for handling I appreciate this opportunity to respond and apologize for the delay In reviewing our customer transaction records, I show that we have the following paid subscriptions on file below from [redacted] , as noted in her recent correspondence I have also included the expiration dates· NATIONAL GEOGRAPHIC Magazine for [redacted] began with the August issue and will continue through July · NATIONAL GEOGRAPHIC KIDS Magazine gift for [redacted] began with the August issue and will continue through the June/July issue, which is a double issue · NATIONAL GEOGRAPHIC LITTLE KIDS Magazine gift for [redacted] began with the July/August issue and was scheduled to continue through the May/June issue However, as a courtesy, we have adjusted the expiration date by one issue so that it will now expire with the July/August issue · In addition, the NATIONAL GEOGRAPHIC LITTLE KIDS Magazine gift for [redacted] began with the September/October issue and was scheduled to continue through the July/August issue This subscription has also been extended by one issue and will expire with the September/October issue Please bear in mind that there are six issues per year (Jan/Feb, Mar/Apr, May/June, July/Aug, Sept/Oct, Nov,Dec combined) Lastly, I have added [redacted] ’s name to our Do Not Promote Lists For your information, the removal process can take up to three months if her name had previously been selected for promotions not yet mailed In the interim, please advise [redacted] to disregard any promotional material she may receiveIf you have any additional concerns, please don’t hesitate to contact us directly at ###-###-#### Sincerely, Tracy P [redacted] Director, Operations & Customer Care National Geographic Partners / [redacted] Style Definitions */

I have researched this complaint with [redacted] , the 3rd Party Vendor that handles our billing and payment processingThey have no record of having received or processed the check which the customer states was cashedI will continue to investigate this further, but in the interim, I have instructed [redacted] to clear the balance due on this customer's account and instruct the Collections Agency to stop sending out noticesIt may take weeks for this request to be actionedThe customer should disregard any additional notices they may receive in the interimI've also requested that one of our Customer Service Representatives contacts the customer to explain the situation and confirm that the collection notices will be stoppedAled G [redacted] VP Inventory & OperationsNational Geographic Books [redacted] , NWWashington, DC

Diana P*** *** *** *** Riverside, CA *** Dear *** ***, I am in receipt of your Revdex.com response to National Geographic. I first want to apologize for any inconvenience that you have experienced regarding a recent National Geographic phone solicitation at your home. We truly value the loyalty and continued support of our members and do not want to call members who would rather not receive these solicitations. I have instructed the marketing division to mark your mother’s phone number: *** as a “Do Not Call” status. This will block her number from receiving any future phone offers from National Geographic. Again, I am sorry for any disturbances you may have encountered. Sincerely, Lars O*** Operations Manager Domestic Home Entertainment

National Geographic Customer ServicePOBox *** Tampa, FL *** March 27, *** *** Revdex.com 10th Floor K Street, NW Washington, DC Re: Complaint ID: ***/*** *** Insert Customer’s Name Dear *** ***: I am in receipt of the complaint
filed by *** *** with your office regarding National Geographic magazine. I appreciate this opportunity to respond I have reviewed *** ***’s account and found that on December 14, 2016, we received an order form the National Geographic Online Store for *** ***. Service began January and will continue through December 2017. In further checking, we find that we have no record of receiving *** ***’s order for the Christmas gift subscriptions or the check for $30. Therefore, we ask that she provide us with a copy of the front/back of the cancelled check. Upon receipt, of the requested information, we will further investigate the matter and update our records, accordingly. Lastly, we apologize to *** *** for the inconvenience caused her in this matter. While we realize that apologies are in no way a substitute for the fine service each customer is to receive, we sincerely hope *** *** will accept oursI appreciate this opportunity to be of service and if you have any further concerns, please let me knowSincerely,Tracy P***Director, Operation & Customer CareNational Geographic Partners, LLC

On January 19, 2016, we
received an email from *** *** asking about his refundUnfortunately *** *** did not provide any order informationWe responded to him advising that
we were not able to locate any returned merchandise but also requested
additional information from him such as
an order number and what merchandise
was returned, so that we could conduct further research. Our records do not indicate that we received
a response to our request. *** ***
indicated that he sent a follemail on February 5, 2016, but it appears
that he responded to an auto-generated email from us which goes to an
unattended mailbox as indicated in the body of our email
*** *** was refunded $
for order #*** on January 21, as he acknowledged in his complaintWe
checked our warehouse records for a return for order #*** and verified that
it was also returnedA credit of $was processed today
In conclusion, *** *** has
been credited in full for both orders that he returned

National GeographicCatalog/Online StoreSouth State Road 7Margate, FL 33063 June 15, 2017 Revdex.comRe: Complaint # *** *** * *** (Our Order
#***)Dear Sir or Madam:We are in receipt of the complaint filed by *** *** with your office regarding an order placed with our National Geographic online store and appreciate this opportunity to respond.Our records indicate that *** *** placed an order online for a National Geographic History magazine on February 28, 2017. When a magazine order is placed with the online store, the information is transmitted to our Magazine division for fulfillmentAn authorization is obtained from the customer's credit card company and once our magazine division verifies that the order is received, the authorization is reversed and the payment is charged.In *** *** case, the order did not transmit correctly so the order remained in an open status with our online storeWhen an order does not ship immediately, to ensure funds are available when an order does ship, we obtain a new authorization every seven days until payment is receivedThis is what occurred with *** *** order and why he sees the recurring $chargeThese are not charges, only authorizations, and only one $authorization is actually valid at one time. When a new authorization is received it replaces the existing one. There is no refund due because there are no actual charges. Our magazine division has confirmed that *** *** contacted them directly and placed a new order with themWe have placed a hold on *** *** order with the online to prevent further authorizationsThe order will be cancelled when we are able to fix the transmission error.If you have any further concerns, please let me know.Sincerely,Barbara S*National Geographic Online Store Account Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is only partially satisfactory, What I have requested on several occasions is that NG DVD club STOP sending her DVDs and expecting her to pay for them She doesn't even know how to use a DVD They are taking advantage of a senior citizen with dementiaHow shameful
Regards,
*** ***

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] As long as I still am getting that shipping charge back too!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

National Geographic Customer ServicePOBox 63001Tampa, FL 33663-3001 March 31, 2017 *** *** Revdex.com 10th Floor K Street, NW Washington, DC Re: Complaint ID: ***/*** *** Dear MsTilghman: I am in receipt of the complaint filed by *** *** with your office regarding National Geographic magazine. I appreciate this opportunity to respond We thank *** *** for providing the additional documentation including the order confirmation from the National Geographic Catalog/Online Store and correspondence with National Geographic Store/Catalog customer serviceUnfortunately, during the time of her orders, we upgraded the Catalog Order Management System and during this upgrade, we encountered unexpected technical issues which prevented her gift orders to *** *** Roger Schutterhelm and *** and *** Rogers from processing successfully. Unfortunately, the gift shipping instructions were not processed with her order and instead a one-year subscription was processed and addressed to MsMcCurdy’s billing address which was incorrectInstances such as these are uncommon, and again we sincerely apologize for this poor experience with usThe technical issues have been resolved, and orders for magazine subscriptions are now processing as expected Per *** ***’s request, we will go ahead and refund the $She can expect to receive two separate refund checks in the amount of $that will be mailed on Monday and expeditedWe will also proceed with cancelling the subscription sent to her address she no longer wishes to receive. To compensate *** *** for our error, we would be happy to start a complimentary one-year gift subscription to both of her intended gift recipients with the current issue of the magazine and ask that she confirm if she would like us to arrange this with our compliments Lastly, we apologize to *** *** for the inconvenience caused her in this matter. While we realize that apologies are in no way a substitute for the fine service each customer is to receive, we sincerely hope *** *** will accept oursI appreciate this opportunity to be of service and if you have any further concerns, please let me know Sincerely, Tracy PeltDirector, Operations & Customer CareNational Geographic Partners, LLC

Both pending review

Dear * ***,I am sorry for the confusion regarding the naming on direct mail items you have received from the Society.First may I explain that due to child protection regulations, name selections for both our National Geographic Kids and National Geographic Little Kids files are not pulled with
first names. These files must be promoted only as a generic listing. We choose to use the family name such as "The *** Family," for our promotional selection so we are not selecting a child for promotions. This policy covers both the donor and gift recipient names noted on the files. Please be assured that your renewal notice will come with the "* ***" designation. I have requested that we remove your Kids account information from future promotions by marking your account to only receive renewal mailings.I trust this is acceptable. If you do not want your account mark as no promotions, then please contact our call center at 1-80-NGS-LINE (###-###-####) and a representative will assist in re-marking the account.Thank you for your patience in this matter.Sincerely,Sandra A***Manager, Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as no more mail will be sent to The *** Family.
Regards,
J ***

National GeographicPOBox ***Tampa, FL *** January 18, Revdex.comMetro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington, DC 20005- Re: *** *** Revdex.com Complaint #Insert Customer’s Name To Whom It May Concern: I am in receipt of the rejection of our response to your office regarding the automatic renewal of *** ***’s gift order of National Geographic Magazine. I appreciate this opportunity to respondUnfortunately, our records do not show any cancellation requests received from *** ***. Our records indicate a subscription order of National Geographic Magazine (Acct #***) was placed in December for The *** at *** *** **, Fallbrook, CA ***This online order was placed in with the credit card information of *** ***; however, with the billing and delivery address of the *** Family*** ***’s name/address is not associated with this account; however, it appears her payment information is on the accountOur records also show an order placed in December (Acct #***) for *** *** at *** *** ***, Long Beach, CA *** and another for *** *** (Acct #***) at *** * **, Suite ***, Sacramento, CA *** inDecember each of these having expired after having served all issues. In regards to the difference in price, *** *** purchased a subscription with automatic renewal service. As part of the Subscriber's Automatic Renewal program, subscriptions are automatically renewed each yearBefore the start of each renewal, the subscriber is sent a reminder notice stating the current rate. If we do not hear from the subscriber or donor, the credit card is then be automatically charged for another subscription year at the renewal rate then in effectThe customer may cancel anytime by calling ###-###-#### or by sending an email to [email protected] at any time during the subscription and receive a refund for the undelivered portion of the subscriptionThe above program details are disclosed on the order formUnfortunately, it appears *** *** would not have received these reminders, due to the fact that the billing and delivery address on the gift subscription is not in her name as a result of the way the order was placed through our websiteThe reminder acknowledgement would have been sent to the billing address provided at time of order which according to our records is the *** in Fallbrook CA We have fully canceled the recent renewal order, as well as the current order. We have issued full refunds for both orders, totaling $and we hope this is a satisfactory resolution Lastly, we apologize to *** *** for the confusion and inconvenience caused to her in this matter. While we realize that apologies are in no way a substitute for the fine service each customer is to receive, we sincerely hope *** *** will accept oursI again appreciate this opportunity to be of service and if you have any further concerns, please let me knowSincerely, Chris R** Consumer Affairs CR/bw

Dear *** ***, I am in receipt of your letter to the Revdex.com dated April 12, regarding your displeasure of the DVD club in which you were enrolled and sincerely regret that it has been necessary for you to contact the National Geographic more than once regarding this
matter. I apologize for the misunderstanding, it appears that the phone representative failed to make you aware of the fact that you were joining our club that would send you additional DVD titles to review and either return for free or keep and pay the invoice that accompanied the shipment. We in no way want to anger or alienate our members, and I again apologize for the inconveniences that you have endured. We truly value the loyalty and continued support of our members. I have personally had your account balance cleared and the account closed. You may receive one additional collection letter before my actions to close your account take effect. Please disregard any future requests for paymentAdditionally, I have instructed the marketing division to mark the phone number you provided, ###-###-####, as “Do Not Call”. This will block your name from receiving any future phone offers from any division of the National GeographicAgain, I am sorry for any disturbances you may have encounteredSincerely,Lars O*** Operations Manager National Geographic Partners