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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Your response does not acknowledge that I cancelled this subscription years ago and It does not describe the issue as to why I have had to call each year and recancel. You description does not explain why my account was charged for 39.99 when the subscriptions are 19.99. It also does not acknowledge that aside from creating distrust by abusing your power given to you by consistently charging a credit card I gave you years ago.. you are also affecting the livelihood of the staff, biologists and photographers who work at National Geographic and the environment they try to build awareness of by trashing the item that brings in revenue.Regards,
[redacted]

National GeographicP. O. Box 63001 Tampa, FL 33663-3001 September 6, 2017   Revdex.com   Re: File # [redacted] Dear Sir or Madam:   I am in receipt of the complaint filed by [redacted] with your office regarding National Geographic and National Geographic Kids...

Magazines.  I appreciate this opportunity to respond.   I have reviewed our accounts and found that on July 18, 2017, we received instructions to enter a 12-issue order to National Geographic for Mr. [redacted] at the following address:   P.O. Box 8222, Chicago, IL 60680.    Service was backdated to include the July 2017 and August 2017 issues and on July 28, 2017, it was temporarily suspended pending payment.  However, on August 4, 2017, a payment of $12 was received and applied to Mr. [redacted]’s account.  This payment enabled us to reinstate the order and resume service with the September 2017 issue.  There was no interruption in service.  As a result, copies will be mailed to Mr. [redacted] through June 2018.  If the address that we have on file for Mr. [redacted] is incorrect and/or he still has not received any issues, please advise him to contact us or our Customer Service Number, ###-###-####.  One of our many operators will be happy to further assist him and update the records, accordingly.   In further checking our records, we find that on August 22, 2017, we received instructions along with a payment of $15 from Mr. [redacted] to process a 10-issue gift order to National Geographic Kids for [redacted]. Service was also backdated to include the August and September 2017 issues and copies will be mailed to:  [redacted], Aibonito, PR 00705. We ask customers to allow 4-6 weeks for delivery of the first issue. If [redacted] has not received any issues, he should begin to receive them shortly and they will continue through June 2018.   Lastly, we apologize to Mr. [redacted] for the inconvenience caused him in this matter.  While we realize that apologies are in no way a substitute for the fine service each customer is to receive, we sincerely hope Mr. [redacted] will accept ours.   I appreciate this opportunity to be of service and if you have any further concerns, please let me know.   Sincerely, Tracy P[redacted],Director, Operations & Customer Care

I have reviewed the Society account files and found a National Geogrphic print and digital order placed via our website on May 11, 2015 for Mr. [redacted].  I am sorry to learn that Mr. [redacted] is no longer interested in our magazine.  We have cancelled the order and a full refund of $19 has been...

credited to the credit card used at the time of purchase.  The October 2015 issue of National Geographic is the last issue Mr. [redacted] should receive.I apologize for the incorrect information.  The Society does utilize a select group of carefully screened magazine agencies to market our magazines.  However, Mr. [redacted]'s order was handled directly with the Society.  We have retrieved the email Mr. [redacted] sent and will be speaking with the reprentative who provided the erroneous information. Sincerely,Sandra A[redacted]Manager, Customer Care

I am sorry to learn that [redacted] continues to have concerns about his National Geographic magazine titles.  As I understand the current message, [redacted] no longer wants to receive promotions from National Geographic.  Be assured that we have post do not promotes to his account and...

all promotions should stop.  Please keep in mind that we may not be able to stop any promotions that may be in the "pipeline."  As to his subscriptions:National Geographic going to [redacted] will expire with delivery of the July 2016 issue.National Geographic Little Kids to [redacted] will expire with delivery of the July/August 2016 issue.National Geographic Kids too [redacted] will expire with delivery of the June/July 2016 issue.Sincerely,Sandra A[redacted]Manager, Customer Care

December
2,
[redacted]
Revdex.com
Re: File# [redacted]
Your recent letter to us was forwarded to
my office for handling. I appreciate
this opportunity to respond and apologize for the delay
In
reviewing our customer transaction records, I show that we have the following paid
subscriptions on file below from [redacted], as noted in her recent
correspondence. I have also included the
expiration dates·
NATIONAL GEOGRAPHIC Magazine for [redacted]
began with the August issue and will continue through July
·
NATIONAL GEOGRAPHIC KIDS Magazine gift for [redacted] began with the August issue and will continue through the
June/July issue, which is a double issue
·
NATIONAL GEOGRAPHIC LITTLE KIDS Magazine gift for
[redacted] began with the July/August issue and was scheduled to
continue through the May/June issue.
However, as a courtesy, we have adjusted the expiration date by one
issue so that it will now expire with the July/August issue
·
In addition, the NATIONAL GEOGRAPHIC LITTLE
KIDS Magazine gift for [redacted] began with the September/October issue
and was scheduled to continue through the July/August issue. This subscription has also been extended by
one issue and will expire with the September/October issue. Please bear in mind that there are six issues
per year (Jan/Feb,
Mar/Apr, May/June, July/Aug, Sept/Oct, Nov,Dec combined)
Lastly, I have
added [redacted]'s name to our Do Not
Promote Lists. For your information,
the removal process can take up to three months if her name had previously been
selected for promotions not yet mailed.
In the interim, please advise [redacted] to disregard any promotional
material she may receiveIf you have any additional concerns, please don't hesitate to
contact us directly at ###-###-####
Sincerely,
Tracy P[redacted]
Director, Operations & Customer Care
National Geographic Partners

If the correct delivery time had been stated I would have waited patiently before calling back and then filling a complaint.  To avoid future problems state the correct delivery time up front.
Regards,
[redacted]

I have researched this complaint with [redacted], the 3rd Party Vendor that handles our billing and payment processing. They have no record of having received or processed the check which the customer states was cashed. I will continue to investigate this further, but in the interim, I have...

instructed [redacted] to clear the balance due on this customer's account and instruct the Collections Agency to stop sending out notices. It may take 2 weeks for this request to be actioned. The customer should disregard any additional notices they may receive in the interim. I've also requested that one of our Customer Service Representatives contacts the customer to explain the situation and confirm that the collection notices will be stopped. Aled G[redacted]VP Inventory & OperationsNational Geographic Books[redacted], NWWashington, DC 20036