All My Sons Moving and Storage of Idaho, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Heather Cn

You have marked my complaint as resolved.  For this issue to be completely resolved, the business must actually refund the money they said they would.  It has now been two weeks since it has been “resolved”.  At what point should I expect to receive these funds?

Dear Revdex.com,
We would like to sincerely apologize to Mrs. [redacted] for any inconvenience and thank you for your help in this matter.
 
All My Sons is unable to reduce the bill for Mrs. [redacted], however we would be happy to reimburse the $98.30 for the washer repair as well
as provide a...

repairman for the chip on the piano. 
 
I look forward to your response, Thank You.

[redacted]I would first like to again extend my apologies to [redacted] for not meeting her expectations on her move. Below are a few bullet points to summarize the move and what has already been done, in good faith, to rectify the situation.*My men spent from 9:00am to 4:45pm...

performing her move plus travel time to and from which is a total of 8.75 hours.*We Only Billed [redacted]s for 5.25 hours, which is a total deduction of $346.50 already taken off her bill.* Even though [redacted]s signed documentation agreeing that it was her responsibility to ensure we had everything she wanted on the moving truck prior to leaving, All My Sons took the vast majority of responsibility for going back to get the t.v.[redacted]s and I spoke many times throughout the day. In our final conversation we came to an agreement which both parties accepted.It is my opinion that we made a proactive and good faith effort on the day of the move to properly solve this complaint.  I do not believe it to reasonable to refund an additional $220 on top of the action already taken. However, as another step toward trying to resolve this issue, we are willing to refund an additional 1 hour which comes to $99. Thank You for your help in this matter,All My Sons Moving & Storage

Revdex.com:
I have reviewed the response made by the business in reference [redacted]I hope that in addition to saying they will try to make every other move better, that they will be more specific... that is that the movers will be more open to hearing what the customer has to say/ask about what they would like to see happen in the move.  I believe that the customer should also know, up front, that every piece of furniture has to be 'wrapped'... and the expense of the wrapping along with the time element of the wraps....   Each time I tried to talk to them, they would listen, even respond, but I felt that they went ahead and did it just as they would have otherwise. [redacted]  
[redacted]
[redacted]

Revdex.com,
 
Our apologies to Mr. [redacted] that the claims department was not immediately notified of his claim. However, when we were notified a claim form was emailed to him immediately. It is our intention to resolve all matters as quickly as possible, however we must receive the documents...

detailing the claim first. I assure you, as soon as the forms are received we will work as quickly as we can to bring Mr. [redacted]'s claim to a resolution.
 
Thank You.

Dear Revdex.com,
It is the hope and aim of All My Sons Moving & Storage (AMS) to provide exceptional service to all of our customers and to act in good faith to resolve any and all complaints. Though I do not believe all statements made in this complaint to be accurate, I am happy to address Mr....

[redacted]'s desired settlement and work towards a resolution.
1) Mr. [redacted] has requested a $100 refund based on the fact that he has two charges on his card.
Though the initial charge for $100 was taken as a deposit upon booking and goes towards the total cost of the move, due to the misunderstanding I would be happy to refund Mr. [redacted] the $100.
 
2) Mr. [redacted] has requested his wall be repaired in his home.
Upon turning in his claim to AMS Mr. [redacted] said he was not worried about the damage to the wall. However, if he has changed his mind we would also be happy to send out a repairman for that.
 
3) Mr. [redacted] has requested AMS to replace his refrigerator door. 
As Mr. [redacted] stated AMS has already replaced the refrigerator door. It is unclear if AMS even caused the initial damage to the refrigerator as no damage was noted to prior to the movers leaving, and Mr. [redacted] moved the appliance into position after the movers had already left. The replacement door was a new door which was installed by an experienced appliance technician who is also employed by AMS.  This employee spent time trying to find the damage Mr. [redacted] is speaking of and was unable to do so. AMS has gone above and beyond its moral and contractual obligation and will not replace the refrigerator door a second time.   
Thank you for your attention to this matter!