All My Sons Moving and Storage

We are in communication with the customer, she can also call our customer care team for any assistance at [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID 12466237, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] That refund was listed in the complaint it was put on the card 9/28/the amount of $ [redacted] .In home estimate $ [redacted] Charged $ [redacted] Refund $ [redacted] In order for me to drop my complaint I would like All My Sons to honer there in home estimate of $ [redacted] which John Michael L [redacted] said he would stand behind he said his estimates are on the high sideI would like a refund $ [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Awaiting a call back from the customer service rep who called me on 6/until reconciliation has been determined this complaints is not closed Regards, [redacted]

Thank you for your valuable feedback, we are sorry we did not meet your expectations during your relocation with us, please call the Customer Care Team at 866-941-

Dear [redacted] , I am responding to a complaint received from [redacted] ***After reading the complaint, It seems [redacted] has some confusion on thingsWhen she initially called us for an estimate, she was given one over the phone, which was explained to her it was done by weight because she was moving out of stateShe agreed to the phone estimate, she was always given a price based on weightShe eventually called us back and wanted to reserve the dates for us to perform her moveAs far as arriving too early, we do apologize for that, we do have a note she requested an early arrival whether it was for pickup or delivery I am not sure at this pointWe do not charge her for any waiting time, and we apologize if the men were not pleased at first and certainly did not intend to make her move unpleasant in any way We did not overcharge [redacted] she was charged accordingly to the weight she hadAt this time All My Sons would like to offer her $back to settle this matter with her, I hope this would be acceptable to her Sincerely, [redacted] All My Sons VA, Inc

We are very sorry to hear we did not meet your expectations during the relocation with us, we always strive to be clear and detailed in all our pricing, which is why we provide emails explaining pricing and why we do preparation calls prior to the move explaining what the customer should expectI apologize for any communication issues, these will be addressed with the management teamWe never want a customer to be unsatisfied, please accept a settlement of $ [redacted] to rectify this situation

I will be happy to refund the $deposit the credit card ending in Please let me know if that is sufficient

At this time we will have to bring the claim to our claims review board to see if an increase in offer will be made to our customerI suggest the customer works directly with the customer care team as they are here to help and reach a reasonable settlementRight now the final settlement is $1,The claim will be brought to the claims review board, the turn around time is days for a response to the claimAgain, I encourage the customer to reach out to their customer care specialists, we are located at the business development office in Dallas, TX, we are not with the local branch that moved the customerThe customer care team can be reached 8am-6pm CST Monday- Friday at 866-941-

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowthis I reject the notion this company needs yet another days to present to their claims review boardI also reject the notion that I should at this late date and with little progress work directly with a company that has repeatedly ignored my claim and disregarded the promises made to me regarding resolutionI fear that taking the Revdex.com out of the resolution process at this time will drag out this claim even longer, because the company will have no incentive to make it right with meRevdex.com oversight is crucial.I continue to wonder why, if the company does not believe the validity of the two estimates I received for repairs, that they do not simply apply my claim against the liability insurance I know they carry by lawI cannot cover the $difference between the last company offer of $1500, and the lowest bid I received for $2300.Thank you for your assistance Regards, [redacted]

Dear [redacted] ***, sans-serif;"> I am responding to the complaint concerning [redacted] ***All My Sons was not able to confirm the booking with [redacted] *** before the move date, therefore that is the reason for the misunderstandingWe apologize for any inconvenience this may have caused her Thank You, [redacted] Office Manager

Thank you for your feedback, a refund of $ [redacted] has been issued to your card ending in ***

All issues will be addressed in their entirety once you have submitted the information to the customer care teamWe will review and address all issues that happened on the move for one resolution

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below All My Sons says that they can only offer a 20% reimbursement, but they hardly performed 50% of the contractual agreement we had20% would be roughly $- that does not begin to cover the personal property that they broke or the physical damage done to our home or the cost of the additional movers we had to hire to finish the job that All My Sons failed to completeI stand by my request for a 50% refund Regards, [redacted]

Please call the customer care team at [redacted] we will process your claim and complaintThank you, we look forward to working with you

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

See attached settlement

Had an amazing experience with this company on two separate occasionsToday James L***, Darrick K***, and DaShawn C [redacted] arrived earlier than scheduled to move my Dad from his town home into a 4th floor apartment at a senior living centerThey were all extremely polite, professional, and efficientTook care when protecting and moving his furniture and even rearranged the furniture placement several times in the new apartment to make sure my Dad was happy with the placement since he would be unable to move the heavy furniture around himself if he changed his mind laterThey were a pleasure to work with and made the transition into the senior living center easier for himIt is always great to be treated with genuine care and not just another "customer" to move

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The customer called Revdex.com and said that they have been waiting to hear from the business regarding this resolution and this has yet to be resolved or addressed furtherThe customer also stated their calls have gone un-returned for assistance

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowthis I reject the notion this company needs yet another days to present to their claims review boardI also reject the notion that I should at this late date and with little progress work directly with a company that has repeatedly ignored my claim and disregarded the promises made to me regarding resolutionI fear that taking the Revdex.com out of the resolution process at this time will drag out this claim even longer, because the company will have no incentive to make it right with meRevdex.com oversight is crucialI continue to wonder why, if the company does not believe the validity of the two estimates I received for repairs, that they do not simply apply my claim against the liability insurance I know they carry by lawI cannot cover the $difference between the last company offer of $1500, and the lowest bid I received for $Thank you for your assistance Regards, [redacted]

The $has been refunded to the credit cards [redacted] it takes about 7-days to show up on bank statement, please accept my apology for any confusion regarding the refund of the $Thank you for your time and patience