All My Sons Moving and Storage

RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I find inconsistency in the report from All My Sons Moving and Storage Company, located at [redacted] My dispute involve in paying additional moving charges on February 11,2014. I originally contacted this company from an Internet ad to move my father. I choose this company because of the distance from my father's locations. I was quoted over the phone a cost of400.00 and this was what I was willing to pay. I also told the gentleman on the phone that it was a reasonable amount and called my father to confirm. Also that 1 would not pay any additional cost. He !laid he it would document tbe notes to reflect financially this is all my father would be willing to pay. At the beginning was asked how many rooms were in the house and I told them it would be 2 bedrooms of furniture. A living room and a small apartment kitchen dining area which including everything in the rooms... I stated several times if it would be more in cost let me know now. Three hours was quoted for the apartment size. My father and I also made a fourth call to the gentlemen to discuss TV"s and other equipment and it was told to the both us on a three way conversation to leave everything has is and they would take care of everything. The time to do this job was quoted at three hours of 99.00 per hour and 99.00 for one hour of commute for the movers which estimated a cost of 400.00. Question: of All Sons Moving Company knew that the cost would be more why they did except my payment of 431.64 prior to the move. I called the day before to confirm payment and options of payment since I. may not have been there at the completion of the move. I authorize payment of 431.64onFebruary 10th to come out of my checking account at [redacted] ***. This company was fine and very nice until after gave them my payment and everything changed after. Once the payment was received the gentleman told me that someone would call shortly to conform a time. A representative did call to confirm the time which was between 9:00 and 10:00 am on February 1,2014 the movers to come. The tone when I questioned the time of the move and completion of the move was very abrupt by the young women who called to conform the time of the move the next day. The time she schedule was between 9:00 o'clock and 10:00 o'clock and the movers were there at 8:15 that morning. I also asked at that time how an apartment could be moved in three hours and was told that they have experienced guys to move and they do this all the time .I began to thank it must be several guys on the job. I was never ever told that two men would only be there to move my father according to the statement from the company. The morning of the move there were three men to move my father. The cost also was to include according to the company, packing and moving. My dispute also is that 1 had no contract and the job was not evaluated by the moving company prior to the appointment and completed as confirmed. This is where the confusion has taken place. The day of the move I received a call from a gentleman from this family owned business to say that the cost would be more because the movers were going over the time allotted. My family packed everything, took a lot over the day before, the day of and after the move. ) bad to hire an additional two people to help the guys. They arrived at around 8: 15 on February the 11th and did not finish loading the job and heading to the new location until 11:30 which Ike three hour were up. The company called me to sec how the move was going and told me: be that It would be charged an additional cost after the guys were finished. My response to the gentlemen was "I did not understand why I would be paying more when I asked three times If three hours would be sufficient for this job". I would have had the opportunity to make other chooses. The gentleman from the company became very rude to me and I had to stand my ground with him that he would not talk to me in the manner that he did. Explaining that he hired a third person for this move. When all along I was thinking more guys anyway because of the time he quoted for the move. He also mentioned that he had a nice truck for the move. This is irrelevant to the fact. I should not be held responsible because no one came out to evaluate the job to find out the time it would take for the move. This gentleman also informed his guys on the day of the move after his conversation with me to shut the move down without me knowing because they were over the allotted time for the move and very abrupt with them. The movers would not stop they continued on moving my father. A Jot of items were still left in my father's home in which we had to transport ourselves. All of this were verbally told to me on three occasions that would be handled At the end of the move I was asked to sign a form indicating the completion of the job and my account would be charged an additional 147.50. I refused to sign the form. The driver was on the phone with the company and the young lady on the phone got very ugly to say you are going to pay us our money with a serious tone. I handed the phone back to the driver because I don't conduct myself in that manner. I signed under my notes a dissatisfied complaint. However the signature area was not signed for completion. The company has the copy. I paid the balance by my credit card because the driver informed me that they would not get paid if I did not pay. I really felt sorry for the gentleman working at this company at this level of work without overtime pay when the Company failed to evaluate the job. I understand why the timing went over because the guys had to physically take every item from the]" floor to the second floor without any mechanical devices. This is not my fault. I asked if they had a dolly and was told they did for boxes and etc. but not for furniture. How cruel can then be. I would like to reference this information in the RevDex.com so that no one else would be misled has I felt I was. After the move on February the 11th, We found broken china, the bed posted cracked, and damage to TV stand. I contacted the company right away and was transferred to their claims department. I feel because of the misrepresentation of this move that I should getallofmymoneybackhowever1am only disputing the 147.50of additional charges and documented to help others who may need this type of service. No offer was made. [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below All My Sons is basing this offer on the weight of the itemWe have gotten estimates of how much it would cost to repair the desk to acceptable condition and replace the glass, which was entirely brokenThese estimates came in at $We conveyed that to All My Sons via a phone conversationThey told my husband, Mark, they would be back in touch once they considered our counter offer and they never got back in touch with usMy husband has since called the company twice with no responseWe do not accept this offer and are waiting for them to supply an offer that will at least repair the items deliveredThey offered no compensation to repair the broken bricks, scratched floor or scratch to my ceilingWe are willing to waive those claims of damage in order to just be able to get the furniture repaired that was delivered to the [redacted] They are free to contact me at [redacted] Regards, [redacted] ***

We are very sorry to hear we did not meet the customers expectations during the relocation with us, as a resolution we can offer [redacted]

We are sorry to hear of your complaint, please call the customer care team at [redacted] and we will be happy to assist you with your concerns, thank you

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] It seems as if All My Sons Moving, Incwill not take responsibility for their failure to communicate with me about the promised service, despite recorded evidence of all my contact information However, since no money was exchanged, I suppose the half-hearted and very tardy apology from the [redacted] will have to suffice Thank you for your assistance in this matter Revdex.com is a better organization than All My Sons Moving, Inccould ever hope to be Regards, [redacted] ***

This claim with above numbers are for the same person [redacted] ***/ [redacted] *** All claims have been denied, due to untimely filing and filing a claimI am also sending my pervious response sent on June 2, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] As of today's date my card ending in [redacted] has not received a credit of $**as vendor All My Sons stated to your company they would issue me a credit.Please advise.Thank you,***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Thank you for your feedback and I am sorry there were damages during your relocation. In order to report damages you contact the Customer Care Team at ***-***-***. We will be happy to assist, we look forward to hearing from you.

I want to start by saying All My Sons truly apologizes for the behavior that was put forth by the driver as described by [redacted] ***We did talk with the driver and he was given a warning about the issue concerning tippingAlthough, just to explain the driver is solely responsible for driving the truck and loading the truck (padding & secured items) I am not sure as to the fraudulent charges [redacted] is speaking of, but she was not charged anything more than the time it took to perform her moveI went ahead and looked at the GPS for that day and our crew arrived at 9:15am and closed out the job for 2:15pmWe have a hour minimum, which includes hour for travel and a 9% fuel surcharge, then we bill in minute increments after that Her total working hours were + hour travel = $9% fuel $for a total of $Those charges are correct and that is what she paid At this time, we would like to offer credit back the $for the tip she gave If this is acceptable, please let me know

This claim has been given to upper management to review, a supervisor will be calling the customer to discuss

Good afternoon, I am sorry to hear there was a late arrival on your move, I am also sorry to hear we did not meet expectations during your relocation with usThank you for your valuable feedback, I can use this information to coach, mentor and ensure quality on fieldThe maximum refund I can do is 10% which is $

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

The $**has been refunded to the credit cards [redacted] it takes about 7-days to show up on bank statement, please accept my apology for any confusion regarding the refund of the $**Thank you for your time and patience

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

The deposit has been refunded