As stated before, after my crew leader called the office, and my office exhausted there means on trying to talk, yes I did explained that I was not meeting your expectations and said I would unload the items backthis cost and labor was not being chargedAgain yes we both know what transpired on the phone with my office staff and myselfThe crew that was present was a veteran crew and sometimes because of items of various sizes they are secured not squarely due to the shapeThis does cause "dead cube space"
I fully respect respect your comments but I feel compelled to commentMy senior estimator was the gentleman you were dealing withI make sure my office and outside estimate sales state uniformed in our policies and proceduresYou mentioned that we stated that you can put unbreakable items in your dressersIt is discussed with explained that all customers not matter if it is one dresser, nite stands, curios, everything must be emptiedThe only items that is allowed is clothingThis is also covered a few days before on final confirmationThe reason why is that the furniture can most likely be upright and items can jump out of the draws and possibly cause damage to the draws tracking of fall behind the drawsIn regards to the unsupervised loadsWhere this information came from you are incorrectI can confidently state this because I myself met the crews at the official weight station and stayed with the units until I was in compliance with the federal regulations and the units were sealedAbout the silverware my employees are not day laborers, they are full time employees and all are state and federally background check and you were told to contact the authorities if you felt any wrong doing, which I would comply with them with any information they requiredWe are not responsible for boxes that are packed by the ownerhence why we do not know what was put in them nor how they were packedAbout the moving insurance, you declined to purchase Moving insurance and signed off that you declinedThis would default to the standard cents per pound per item if we were at faultI am sorry for your feelings on the move but I hope this explains and clarifies
In summary this a review about thievesJust a week before Xmas All My Sons was hired to move my father's property from CT to Rhode IslandAt first , it seemed pleasant enough though their inexperience at breaking things down was very apparent and I had to lend them a ratchet setStill the items were loaded and unloaded without a hitch till the dust settled and apparently that things that shouldn't have been touched were missingI decided to contact Amanda who sent these boys to us at their office the next dayI wasn't calling to make wild accusations or get in a heated conversationIt was to inform them that they should keep a close eye on these boysInstead Amanda went into a fit ! Saying we stand by our boys ! That the items that were missing was our own mistake.! On and on she went , not even bothering to listen to any part of our complaintHer final words if you had a problem call the cops, we cooperate with the police ! FineSo a couple of days before Xmas we went to the policeA criminal investigation was startedThe items stolen amounted to dollarsProblem is a criminal charge is hard to substantiate unless they are caught in the act or it was recordedPolice were going to do their job but a positive outcome was going to be difficult unless one of these boys confessed and looking at the other reviews , clearly posted about this company, they are quite experienced criminalsSo you have to ask yourself a couple of questionsIf this company, All My Sons, provide you a good rate to move your itemsDo you want to be the person that is totally on top of them making sure that none of your items are accidentally takenAnd if you do have them move your stuff and come upon a problem do you want to contact the main office that blindly denies any wrongdoing and whose ideas of customer service is patheticGoing thru any move is dramatic enough , do you really need the added frustration of dealing with a company that is untrustworthy ? Finally, that ratchet set that I gave to help those boys break down some items was not returnedMerry Xmas to us
Complaint: [redacted] I am rejecting this response because:The settlement offered does not cover the full cost of the misassembled bed or the damage done to my furniture or my floors not to mention all the time and aggravation that you put me through and the inconvenience to be without a bed for my son for almost a month I expect a full refund of my claim and am willing to sue you in small claims court Sincerely, [redacted] ***
Hello, [redacted] I am a little confused? I personally spoke with you in regards to your moveYou very satisfied and agreed with my offer to take care of your clothes and mattress? I sent you the agreement that you sent back on a response on 6/saying you have been busy and will be sending back the agreement, I received your email with the signed agreement on 6/and your account was taking care of on the 15thIn regards to the mattress we agreed that you were getting prices near you to get it cleaned, I did say I wanted to get it done before your wife moved downAbout the additional insurance there was no additional insurance taking outYou had the standard cent per pound per itemThere was no 3rd party policy taking outYou have my direct number to please feel free to contact me
Complaint: [redacted] I am rejecting this response because: yet again you have not said anything to rectify the situationYour data was incorrect in the prior emailThe second crew was not given at a discount, in fact we paid more than the rate because there was a minimum necessary to hire moversWe should not have paid at all for an additional crew, but instead we paid more than typical hourly rateThe only resolution I will accept is reimbursement for the additional truck which should never have fallen on us to pay in the first place Sincerely, [redacted]
We share a similar story of theft Simply put, the movers stole silver that was not part of the move If you use this company, please be sure to keep an eye on their movers and be sure to have several people in the house A move is stressful and it is easy to be distractedThey will also promise you that all furniture will be wrapped Our chairs were not wrapped and they were damaged
I used them in November and they did a great jobI have since referred people to them and I called them again to schedule an upcoming moveI spoke with Michelle on Friday morningShe assured me someone would call me that evening or the next morningdays later still no call so I called them backI was asking for the same move price that they gave me when they moved me first which being a repeat customer and referring others I thought was reasonableWhen I spoke to the owner Doug he would not honor that rateHe kept talking over me and wouldn't even let me speakHis customer service skills are lacking in which he should leave to his repsHe wouldn't waive a fuel surcharge that they waived previously, 11% is ridiculously high and another way for them to gain incomeHe said they move 4,people and clearly he doesn't care about repeat business or recommendations For moving that many people and only having a handful of reviews I thought that others should know of my experienceI spent $tipping the guys last time and also another $buying them breakfast and lunchWhen I explained that it would be taking away from their tip he did not care saying that he treats his employees good and didn't recommend tipsAfter speaking with him I remember speaking with him during my last move and he was exactly the sameWhen I agreed to the price he pushed on me he said someone would call 24-hours prior to the move and I can make the decision thenWhen I asked if they would really call me because I was already promised a call he said forget it and didn't want my businessGo with someone who values their customers, repeat business and most of all the best compliment of referrals
Complaint: [redacted] I am rejecting this response because:It literally takes minutes to pull up a person's criminal record in [redacted] on [redacted] Here is the criminal conviction history for [redacted] , the employee who stole my jewelry: [redacted] ***Detective [redacted] from the [redacted] Police Department will also confirm that [redacted] has a prior record.Given that the company is putting these employees in people's homes, and their employees have access to all belongings, this minute check should be obligatory I trusted that All My Sons was a reputable moving companyThat has proven not to be the case Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:In no way, shape or form did my son throw objects at your moving truck, employees, or anything, he was inside with his Grandparents while my husband and I directed the moveI do not recall the tv being moved but even if so, it was still moved by your employeesI do not see how this is even relevant, the tv was moved all day by your guysI am months pregnant and definitely not picking up any tvsThe tv was clearly damaged in the back of the truck and to say otherwise is absolutely ridiculousTo treat customers this way is extremely unacceptable, unprofessional, insulting and infuriatingYes, the tv was unwrapped by your employees but it was not turned on, which is how we noticed the shattered screenYour company is liable for the damageTake action for your responsibilitiesI don't think you are understanding that the tv looked fine until we turned it on so even if your guys unwrapped it and placed it where we requested, when we turned it on the screen was brokenThe only thing in the world that makes sense is that it happened during the move and for you to come up with ludicrous excuses will make me fight for what is rightI'm going to take this to court and let them determine that your company is guilty, not my kid [redacted] ***
Complaint: [redacted] I am rejecting this response because: You did not "offer" to unload the truck and give us a reimbursementYou knew we had to be out of our house and had only that day to move and threatened to unload the truck as a way for us to pay for a service that was poorYou took advantage of us being in a bindYou did not let my husband know that the truck was too small but regardless, it is your job to then bring a bigger truckThat is in no way, shape, or form the job of the clientProviding a discount for an additional truck is a jokeWe shouldn't have needed an additional truck since you knew how much stuff we hadAlso we moved car loads ourself, all which should have been in the truckIf your company messed up by 1.not packing well to fill the truck and Not getting a big enough truck then it's your problemThere is no way a customer should be paying for your mistakeI'm not going to waste my time arguing with you about your attitudeYou and I both know you were inappropriate but based on your attitude on the phone and your own employees comments about you, that is likely something that won't change Sincerely, [redacted]
I have read your complaint and would like to address it. Yes I agree my estimator was at your location and came up with 11 hours to perform the job which equates to approximately 10,000 lbs or a full truck. You mentioned you ended up packing 80-90% of your house, it was discussed on May 31st that... you were taking care of the majority of the packing. Per your instructions we were only packing your kitchen and a few specific pieces of art. On June 17th my crew did alert Paul a few hours into the job trying to be proactive if the truck would not contain. That game plan was in effect until my office was notified by the crew leader stating that someone was at your residence screaming and cursing at them saying "I'm paying you to fit everything in the truck".. My office then attempted to talk with you where we were unable to talk, I then intervened where all due respect I did not use any foul language, nor did I state what you mentioned. The call was on speaker and after numerous times attempting to try to talk, I explained that I won't allow customers to verbally abuse my employees. At such time yes I did state that we were not meeting your expectations and I offered to stop loading and unload the items back into your home at no cost to you. I also had my estimator reach out for you. What we did for you was we ended up doing 8.25 hours in labor on day one, we did not contain. I sent a crew out the next day at a 40.00 an hour discount out of good faith where they were there for 2 hours to complete the remaining items for a total of 10.25 labor hours Doug F [redacted] Operations Manager- Owner of Connecticut
Complaint: [redacted] I am rejecting this response because this is still not a fair settlementThe way the company handled this has been extremely unprofessional and predatoryThe original PHONE quote, though an estimate, was hours and hour travel time for a total of $I budgeted $for if the company goes over by 50%So not only did the company strategically give me a low-ball quote to get my business, but when the workers came they dragged their feet to over hours (double the initial estimate), and once they had my items in the truck THREATENED to lock it up in their warehouse if I don't pay the $This was a bedroom apartment where everything was already boxed and ready to move with only additional heavy items to move (bedroom, sectional, sofa)This is not the way a reputable company should do business.I have disputed the amount of $on my [redacted] to bring the payment back to hours or $total, but I am willing to remove the dispute and remove the honest reviews I posted through ***, ***, and [redacted] if I get a refund of $250, which I think is a fair compromiseThis will bring the total down to a reasonable amount of $600, which is what the average I was quoted by several other companies for a full move, not hourly rate Sincerely, [redacted]
On any potential claim as I explained I conduct an internal investigation which was explained to youIn conclusion to the interviewing of the crew as I explained the crew leaders brought in your television fully wrapped, we unwrapped it in front of youAt the end of the job before my crew left you had my crew move the same tv from the floor to the other side of the room's floor for your reasoning you wanted to utilize the space where we originally placed it (which we did in front of you) You sent me a picture which I requested disclosed a substantial damageThe customer stated they only noticed it when they turned it onThe picture of the TV was also moved on top of the furniture which my crew did not place it thereIn regards to the implication of the child possibly doing itI just mentioned throughout the move the young boy (3-years of age) throughout the move was throwing things at out truck, walk boards and crewAll I said that it might be a possibilityIt was a clear decision that the TV was moved not once but twice in front of our customer and the substantial damage was not presentWe were not at fault and not liableAttached is a picture of the damaged TV
I want to personally sincerely apologize for the crew not being able to get to your home at the original timeIf all had went well with the crew in the nearby area they would have been there around noon, however their first customer did not inform us of the long walk at destination We have refunded the deposit that was placed to the card you placed it onI actually did it the same day that you did have to cancel just due to us not being able to service you in time, so you should have it back to your cardI wish you the best of luck in your new home and again I do apologize for all that ensued
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
In response to the practices of screening our employees is done through a reputable company used [redacted] I have cooperated with the local police departments fully and disclosed all informationCustomer is stating an employee was a [redacted] on [redacted] ? I have supplied and have on record all five employees criminal background printouts which none reflect such
BAIT AND SWITCH - ALL SONS MOVING - I was charged $for a move of one room for a distance of less than miles....this was times the estimate and was called stupid by the owner Doug The customer service was absolutely the worst The men arrived late, they took forever and used material that I specifically asked not to use They then charged me more than times what they estimated THIS IS THE WORST experience I have ever had!
We are very sorry to hear of your dissatisfaction during the relocationWe have offered $as a resolutionWe hope you will accept
As stated before, after my crew leader called the office, and my office exhausted there means on trying to talk, yes I did explained that I was not meeting your expectations and said I would unload the items backthis cost and labor was not being chargedAgain yes we both know what transpired on the phone with my office staff and myselfThe crew that was present was a veteran crew and sometimes because of items of various sizes they are secured not squarely due to the shapeThis does cause "dead cube space"
I fully respect respect your comments but I feel compelled to commentMy senior estimator was the gentleman you were dealing withI make sure my office and outside estimate sales state uniformed in our policies and proceduresYou mentioned that we stated that you can put unbreakable items in your dressersIt is discussed with explained that all customers not matter if it is one dresser, nite stands, curios, everything must be emptiedThe only items that is allowed is clothingThis is also covered a few days before on final confirmationThe reason why is that the furniture can most likely be upright and items can jump out of the draws and possibly cause damage to the draws tracking of fall behind the drawsIn regards to the unsupervised loadsWhere this information came from you are incorrectI can confidently state this because I myself met the crews at the official weight station and stayed with the units until I was in compliance with the federal regulations and the units were sealedAbout the silverware my employees are not day laborers, they are full time employees and all are state and federally background check and you were told to contact the authorities if you felt any wrong doing, which I would comply with them with any information they requiredWe are not responsible for boxes that are packed by the ownerhence why we do not know what was put in them nor how they were packedAbout the moving insurance, you declined to purchase Moving insurance and signed off that you declinedThis would default to the standard cents per pound per item if we were at faultI am sorry for your feelings on the move but I hope this explains and clarifies
In summary this a review about thievesJust a week before Xmas All My Sons was hired to move my father's property from CT to Rhode IslandAt first , it seemed pleasant enough though their inexperience at breaking things down was very apparent and I had to lend them a ratchet setStill the items were loaded and unloaded without a hitch till the dust settled and apparently that things that shouldn't have been touched were missingI decided to contact Amanda who sent these boys to us at their office the next dayI wasn't calling to make wild accusations or get in a heated conversationIt was to inform them that they should keep a close eye on these boysInstead Amanda went into a fit ! Saying we stand by our boys ! That the items that were missing was our own mistake.! On and on she went , not even bothering to listen to any part of our complaintHer final words if you had a problem call the cops, we cooperate with the police ! FineSo a couple of days before Xmas we went to the policeA criminal investigation was startedThe items stolen amounted to dollarsProblem is a criminal charge is hard to substantiate unless they are caught in the act or it was recordedPolice were going to do their job but a positive outcome was going to be difficult unless one of these boys confessed and looking at the other reviews , clearly posted about this company, they are quite experienced criminalsSo you have to ask yourself a couple of questionsIf this company, All My Sons, provide you a good rate to move your itemsDo you want to be the person that is totally on top of them making sure that none of your items are accidentally takenAnd if you do have them move your stuff and come upon a problem do you want to contact the main office that blindly denies any wrongdoing and whose ideas of customer service is patheticGoing thru any move is dramatic enough , do you really need the added frustration of dealing with a company that is untrustworthy ? Finally, that ratchet set that I gave to help those boys break down some items was not returnedMerry Xmas to us
Complaint: [redacted] I am rejecting this response because:The settlement offered does not cover the full cost of the misassembled bed or the damage done to my furniture or my floors not to mention all the time and aggravation that you put me through and the inconvenience to be without a bed for my son for almost a month I expect a full refund of my claim and am willing to sue you in small claims court Sincerely, [redacted] ***
Hello, [redacted] I am a little confused? I personally spoke with you in regards to your moveYou very satisfied and agreed with my offer to take care of your clothes and mattress? I sent you the agreement that you sent back on a response on 6/saying you have been busy and will be sending back the agreement, I received your email with the signed agreement on 6/and your account was taking care of on the 15thIn regards to the mattress we agreed that you were getting prices near you to get it cleaned, I did say I wanted to get it done before your wife moved downAbout the additional insurance there was no additional insurance taking outYou had the standard cent per pound per itemThere was no 3rd party policy taking outYou have my direct number to please feel free to contact me
Complaint: [redacted] I am rejecting this response because: yet again you have not said anything to rectify the situationYour data was incorrect in the prior emailThe second crew was not given at a discount, in fact we paid more than the rate because there was a minimum necessary to hire moversWe should not have paid at all for an additional crew, but instead we paid more than typical hourly rateThe only resolution I will accept is reimbursement for the additional truck which should never have fallen on us to pay in the first place Sincerely, [redacted]
We share a similar story of theft Simply put, the movers stole silver that was not part of the move If you use this company, please be sure to keep an eye on their movers and be sure to have several people in the house A move is stressful and it is easy to be distractedThey will also promise you that all furniture will be wrapped Our chairs were not wrapped and they were damaged
I used them in November and they did a great jobI have since referred people to them and I called them again to schedule an upcoming moveI spoke with Michelle on Friday morningShe assured me someone would call me that evening or the next morningdays later still no call so I called them backI was asking for the same move price that they gave me when they moved me first which being a repeat customer and referring others I thought was reasonableWhen I spoke to the owner Doug he would not honor that rateHe kept talking over me and wouldn't even let me speakHis customer service skills are lacking in which he should leave to his repsHe wouldn't waive a fuel surcharge that they waived previously, 11% is ridiculously high and another way for them to gain incomeHe said they move 4,people and clearly he doesn't care about repeat business or recommendations For moving that many people and only having a handful of reviews I thought that others should know of my experienceI spent $tipping the guys last time and also another $buying them breakfast and lunchWhen I explained that it would be taking away from their tip he did not care saying that he treats his employees good and didn't recommend tipsAfter speaking with him I remember speaking with him during my last move and he was exactly the sameWhen I agreed to the price he pushed on me he said someone would call 24-hours prior to the move and I can make the decision thenWhen I asked if they would really call me because I was already promised a call he said forget it and didn't want my businessGo with someone who values their customers, repeat business and most of all the best compliment of referrals
Complaint: [redacted] I am rejecting this response because:It literally takes minutes to pull up a person's criminal record in [redacted] on [redacted] Here is the criminal conviction history for [redacted] , the employee who stole my jewelry: [redacted] ***Detective [redacted] from the [redacted] Police Department will also confirm that [redacted] has a prior record.Given that the company is putting these employees in people's homes, and their employees have access to all belongings, this minute check should be obligatory I trusted that All My Sons was a reputable moving companyThat has proven not to be the case Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:In no way, shape or form did my son throw objects at your moving truck, employees, or anything, he was inside with his Grandparents while my husband and I directed the moveI do not recall the tv being moved but even if so, it was still moved by your employeesI do not see how this is even relevant, the tv was moved all day by your guysI am months pregnant and definitely not picking up any tvsThe tv was clearly damaged in the back of the truck and to say otherwise is absolutely ridiculousTo treat customers this way is extremely unacceptable, unprofessional, insulting and infuriatingYes, the tv was unwrapped by your employees but it was not turned on, which is how we noticed the shattered screenYour company is liable for the damageTake action for your responsibilitiesI don't think you are understanding that the tv looked fine until we turned it on so even if your guys unwrapped it and placed it where we requested, when we turned it on the screen was brokenThe only thing in the world that makes sense is that it happened during the move and for you to come up with ludicrous excuses will make me fight for what is rightI'm going to take this to court and let them determine that your company is guilty, not my kid [redacted] ***
Complaint: [redacted] I am rejecting this response because: You did not "offer" to unload the truck and give us a reimbursementYou knew we had to be out of our house and had only that day to move and threatened to unload the truck as a way for us to pay for a service that was poorYou took advantage of us being in a bindYou did not let my husband know that the truck was too small but regardless, it is your job to then bring a bigger truckThat is in no way, shape, or form the job of the clientProviding a discount for an additional truck is a jokeWe shouldn't have needed an additional truck since you knew how much stuff we hadAlso we moved car loads ourself, all which should have been in the truckIf your company messed up by 1.not packing well to fill the truck and Not getting a big enough truck then it's your problemThere is no way a customer should be paying for your mistakeI'm not going to waste my time arguing with you about your attitudeYou and I both know you were inappropriate but based on your attitude on the phone and your own employees comments about you, that is likely something that won't change Sincerely, [redacted]
I have read your complaint and would like to address it. Yes I agree my estimator was at your location and came up with 11 hours to perform the job which equates to approximately 10,000 lbs or a full truck. You mentioned you ended up packing 80-90% of your house, it was discussed on May 31st that... you were taking care of the majority of the packing. Per your instructions we were only packing your kitchen and a few specific pieces of art. On June 17th my crew did alert Paul a few hours into the job trying to be proactive if the truck would not contain. That game plan was in effect until my office was notified by the crew leader stating that someone was at your residence screaming and cursing at them saying "I'm paying you to fit everything in the truck".. My office then attempted to talk with you where we were unable to talk, I then intervened where all due respect I did not use any foul language, nor did I state what you mentioned. The call was on speaker and after numerous times attempting to try to talk, I explained that I won't allow customers to verbally abuse my employees. At such time yes I did state that we were not meeting your expectations and I offered to stop loading and unload the items back into your home at no cost to you. I also had my estimator reach out for you. What we did for you was we ended up doing 8.25 hours in labor on day one, we did not contain. I sent a crew out the next day at a 40.00 an hour discount out of good faith where they were there for 2 hours to complete the remaining items for a total of 10.25 labor hours Doug F [redacted] Operations Manager- Owner of Connecticut
Complaint: [redacted] I am rejecting this response because this is still not a fair settlementThe way the company handled this has been extremely unprofessional and predatoryThe original PHONE quote, though an estimate, was hours and hour travel time for a total of $I budgeted $for if the company goes over by 50%So not only did the company strategically give me a low-ball quote to get my business, but when the workers came they dragged their feet to over hours (double the initial estimate), and once they had my items in the truck THREATENED to lock it up in their warehouse if I don't pay the $This was a bedroom apartment where everything was already boxed and ready to move with only additional heavy items to move (bedroom, sectional, sofa)This is not the way a reputable company should do business.I have disputed the amount of $on my [redacted] to bring the payment back to hours or $total, but I am willing to remove the dispute and remove the honest reviews I posted through ***, ***, and [redacted] if I get a refund of $250, which I think is a fair compromiseThis will bring the total down to a reasonable amount of $600, which is what the average I was quoted by several other companies for a full move, not hourly rate Sincerely, [redacted]
On any potential claim as I explained I conduct an internal investigation which was explained to youIn conclusion to the interviewing of the crew as I explained the crew leaders brought in your television fully wrapped, we unwrapped it in front of youAt the end of the job before my crew left you had my crew move the same tv from the floor to the other side of the room's floor for your reasoning you wanted to utilize the space where we originally placed it (which we did in front of you) You sent me a picture which I requested disclosed a substantial damageThe customer stated they only noticed it when they turned it onThe picture of the TV was also moved on top of the furniture which my crew did not place it thereIn regards to the implication of the child possibly doing itI just mentioned throughout the move the young boy (3-years of age) throughout the move was throwing things at out truck, walk boards and crewAll I said that it might be a possibilityIt was a clear decision that the TV was moved not once but twice in front of our customer and the substantial damage was not presentWe were not at fault and not liableAttached is a picture of the damaged TV
I want to personally sincerely apologize for the crew not being able to get to your home at the original timeIf all had went well with the crew in the nearby area they would have been there around noon, however their first customer did not inform us of the long walk at destination We have refunded the deposit that was placed to the card you placed it onI actually did it the same day that you did have to cancel just due to us not being able to service you in time, so you should have it back to your cardI wish you the best of luck in your new home and again I do apologize for all that ensued
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
In response to the practices of screening our employees is done through a reputable company used [redacted] I have cooperated with the local police departments fully and disclosed all informationCustomer is stating an employee was a [redacted] on [redacted] ? I have supplied and have on record all five employees criminal background printouts which none reflect such
BAIT AND SWITCH - ALL SONS MOVING - I was charged $for a move of one room for a distance of less than miles....this was times the estimate and was called stupid by the owner Doug The customer service was absolutely the worst The men arrived late, they took forever and used material that I specifically asked not to use They then charged me more than times what they estimated THIS IS THE WORST experience I have ever had!