All My Sons Moving & Storage of Denver Inc

Mrs*** is correct that we did use an Independent contractor but he only works for us as we have so much work, however, *** our Mover used his truck as ous brike down so we could fascilitate themove in a timely mannerMrs*** had an un-ordinary amount of stuffSo this is why it took
longerAs a courtesy we will refund hours @ rate = Please let me know if there is anything else you need! Mrs*** needs to call claims number *** to submit the claim that Victor approved and sign the settlement agreement! So we can process the refund! Thanks***

*** & Revdex.comPlease have Ms*** file a claim thru the claims Dept ***We will be happy to review and document the issueAs far as the move goes the crew said there was much more than what customer explained when she scheduledBased on the access of the move to the third
floor it took longer than expectedThere was no fuel charged to the customer it was waivedAs a customer courtesy we will refund hr of a flat if she accepts then we will refund her credit card! Please let me know how to proceed!Thanks*** ***

Revdex.com: Not sure what the customer wantsMovers use third party companies for something that is not a quick or standard assembly ie: bed frame, legs of couch or dinning room tableWe offered customer to get an estimate to screw back in the crown (top) of armoir!So it is put on properly as
it is a unique and difficult piece to re-assemble! Not sure why the customer is unhappy???? Please update and let us know what we can do to move forward? Thanks ***

man rate was discounte at@(not per hour)This job turned into two days day pack then next day moveTypically a bed apt has aprox 10-boxes to pack we packed boxes, this was not a standard bed aptpack & move (industy avg 3-boxes per hour per man
depending on type of box (ie dish boxes take min compared to a book box that can be packed quickly.so boxes divided by packers = boxes per mover divided by industry avg of packed boxes per hour per manthat totals hours to hours 9our guys took labor hours - the extra hour was down time due to having to get more boxes as this was originally booked as a small partial pack.I will review with the crew and go over pack day 3.Customer was never charge per man (do the math )Set 2016: Day 1: 8:45am to 2:15pm plus 1 total x per hour for man team = $903.50 (not sure where the customer got 0r per man???? material used dish packs @ = / 10 (book boxes @ 2.99) = / 10 ( med boxes @ 3.99) = / (large boxes @ 5.99)= / mirror cartons @13.99= / gave wardrobes for free no charge convenience pack includes Mattress bags rolls of shrink card board for TV screens door jam & floor runner protectors 79.00 total material 388.60 fuel on day only Sept 2016 Day 2: we sent a different crew - ***'s crew to accommodate customer that he didn't seem to be happy with hose's crew. 8:45am to 2)15pm exact same hours x139.00= 903.50 fuel on day only 108.42We try to make our customer happy we do aprox moves per monthWe do not move people then give a refundI will be more than glad to review with my crew and go over factual accounts of this move.As a customer courtesy I will offer (50% off on material and refund and I will reduce the the man rate from on day to (difference x 6.5= because customer wasn't happy with new guy! total 357.00 if customer accepts so we all can move onYou can't get a full pack and move and expect to pay minimal amount Please let me know how tom procced!As always thank for your time & effort!p.s Thanks *** ***
**Total charges paid by customer

We will once again review our investigation to try to resolve this didpute! We are going to review the access issues of the two locations, in the meantime our mutual customer must submit a claim to the claims dept as we previously requested please email*** our customer can also call *** and ask for *** ***He is one of the Managers at the local Denver All My Sons thanks*** ***All My Sons Moving(GM)

Complaint:
I am rejecting this response because: I am glad they are still attempting to resolve this dispute There is no reason for a move of MINIMAL furniture and belongings to take so long I had the moving elevator reserved for THREE hours which should have been plenty of time for them to get a one-bedroom apartment to the truck It took less than hour for them to unload the truck at my new home There was very little furniture and boxes to move I have never been requested to submit a claim until this very moment I will do so Thank you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: In Response to ***: 1. Going back to the original complaint dated on 2/10/2017: On Friday, February 3, 2017, I received a call fro0m "***" one of the movers to let me know that they were running lateWhy would "***" say we were running late - but that is not even the issueThe issue is that I confirmed with *** that I was getting the "Full Service Move"Why would your Sales Manager - "***" state to my ex-husband that a "Full Service Move" would consist of packing, delivering and unpackingAnd why would my ex-husband make up a "Full Service Move" if it was discussed with "***" your SALES MANAGERIs "***" selling a product that doesn't exist? Once again there was no "Full Service Move" completedI was under the impression that everything was going to be taken care of by YOUR COMPANYBut that miserably failed. So, the mover's come to a residence with NO COMMUNICATION? That's VERY PROFESSIONAL! No, I am NOT confused about the pricingYour mover's did not want to do a "FULL SERVICE MOVE" in the first placeThey seemed very taken backThat is why they POORLY wrapped my WATERFORD CRYSTAL in PAPER and NOT BUBBLE WRAP! If they are PROFESSIONALS they would already have known to do thisAnd I would have not had any BREAKAGEThe BREAKAGE was caused by insufficient PACKING MATERIALSWouldn't you agree? I was NEVER given an apology about the INAPPROPRIATE TIPPING COMMENT made to my Year Old Mother, who is disabled, and to myself! How would YOU like it if someone did that to YOUR MOTHERYour mover wanted to take ADVANTAGE of an ELDERHow dare you even do that! No, you have not emailed me multiple timesI have only email from *** ***This "Invoice" was dated on February 7, 2017, the same day that I called and requested a itemized breakdown of everythingI yet to receive it! It is very easy to do a History Search on emails sent from your business. Once again, I pointed out EVERYTHING that needed to be packed and to be transportedThe mover's were in a hurry and not paying attention to detailI had to point out to them several times of area's missed in the houseI guess they had too much on their mindBut, being PROFESSIONALS, I would expect more from themAnd to top that - there was of them thereHow could all forget????? Oh contraire, *** was VERY RUDE to my sisterYou were ***d, angry and verbally aggressive to her on the phone! Why would you want to treat someone that way? We can bring in witnesses into this also, who saw first hand as how YOUR MOVERS were in a HURRY and simply did not CAREAs witnesses, I have my Mother, the maintenance man from the apartment complex and the gentleman from *** ***. I *** only accept a cashiers check for $
Sincerely,
*** ***

Our Operations manager is handling this with Mr*** personally and I believe we have sorted out thru the situation as Mr*** owed us some $$ for warehouse handling and I believe we owed him a small refund! The building we were in was sold without our knowledge at the last minuteMr*** had
sufficient time to make the move with at least a day notice! Please call with any questions or concerns! Thank You *** ***

Complaint: ***
I am rejecting this response because: Mr*** did not tell the truth. My first call to All My Sons Movingand Storage Company, I spoke with MrDavid ***He seemed very anxious to resolve this matter.matterHowever, upon my next call trying to speak with Mr***, he was not available and I was referredto someone elseThis person told me I needed to file a claim. I did not like that response, so I tried to reachMr*** once againThis time I encountered Mr***, he told me that he was one of the owners of thecompanyWe did discuss some options and finally agreed on settling for $When I received the settlement sheet, it was for $(that settlement sheet is attached) This really insulted my integrity.I'M not a liar and I do not believe in taking advantage of anyoneI try to treat everyone with dignity and respect and I demand the sameThis is the reason why I will fight for my $I'm going to see whatkind of professional business they operateLiquor does not spoilAs long as the seal is not broken, it does not loose its valueI cannot buy that liquortoday for $I'm attaching photos of liquor that I had stocked on my bar before I moved

Complaint: ***
I am rejecting this response because:1) I was not “unhappy” with repairsYour repair man did not fix them, you did not come inspect the damages and you only offered the settlement when I reminded you you promised 450.2) My title is Dr or Ms ***, not Mrs, I am not married.3) Adam lies, I never demanded payment SaturdayHe has an email and a phone message which clarify thisI will only sign an agreement if all it says is that they admit wrong doing for damaging my home first from their movers and then by having a repair man not repair damage and also make new damage to my door, which Adam was informed of via email but has ignored. 4) Adam has not personally communicated except with insulting emails and is making himself a victim when in fact this is all his fault. 5) I gave him the quotes he requested, but he did not specify what he wanted and then went on to Personally insult me. 6) I will settle this matter if his company calls meWhen a company is to blame, the customer doesn’t call, the liable one does- all my sons. 7) if is nailed, I will accept this as a “settlement” I’m not signing anything else from AMS, but this writing will serve as proof that I agree this issue is resolved if they send the check by end of business this weekI will not addend my experience with all my sonsMy opinion remains that they are scammers and liars
Sincerely,
*** ***

Complaint:
I am rejecting this response because: I did not have an "un-ordinary" amount of stuff I had a loft one bedroom apartment This is the furniture that was moved: BEDROOM bed dresser hampers spindle rockerDINING ROOM table table chairs barstools hutchLIVING ROOM studio sofa armchairs trunks library table (small desk) stools used as end tablesKITCHEN sideboardI had boxes.All My Sons Moving estimates on their OWN website that it typically takes approximately hour to move each room I had two rooms (three if you count the dining area separately) I had MINIMAL furniture and boxes, much less than most couples, families or other single persons There is NO WAY that it should have taken three "professional" movers SEVEN hours to move the above furniture and boxes less than miles My other complaints: they dropped heavy metal bed frame parts on a bare hardwood floor and scratched them terribly; no one ever calls me back!! I spent hours the following week trying to get some resolution and they totally blew me off NOTHING

[A default letter is provided here which indicates your acceptance of ArbitrationIf you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .***,and find that arbitration is necessary
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** I will call the phone # provided and list the items that were broken and or mared or stracthed along with the account #*** ***

*** ***We have examined your claim arising from your recent move with:All My Sons Moving & Storage of Denver, LLC.(“AMS”) and after carefully reviewing your claim we are providing you the attached form so you may receive payment on your claim. AMS has requested that we forward to you their apology for any inconvenience or frustration that your moving experience with them may have causedThey are taking measures to ensure that their staff conducts themselves in a manner that reflects the high regard that they have for their customers.As soon as you sign and return the Claims Payment form, a check will be drawn up and mailed to you within thirty (30) days. Sincerely, Ashley H***AMS Customer Care Team Specialist(866) [email protected]

Initial Business Response /* (1000, 6, 2015/11/12) */
We offered settlement based on federal & State law, waiting on customer to sign release for cents per pound that customer went with during his move!
Initial Consumer Rebuttal /* (3000, 8, 2015/11/16) */
(The consumer indicated he/she DID
NOT accept the response from the business.)
As I expected, a very non-detailed response from All My SonsTheir representative failed to explain and have us complete the paperwork properlyThe paperwork has a section for ValuationIn that section, it has an option to waive full value protection and another section to declare higher valueNeither of them was checked because the All My Sons representative failed to address it and did not explain either wayHe stated to just sign in all the highlighted areasI have attached the documentation, and you will see the section clearly on page to middle, left of the pageAll My Sons has refused to provide any point of contact at corporate, the entity that is refusing to address the fact the paperwork was not addressed properly by their representative at the time of the moveThe ruined a brand new crib with large chips taken out of the wood, cracked the entire bottom portion of the LCD TV screen, chipped brand new bedroom furniture, scratched a new washer/dryer set, and these are all items they packed and handled completely on their own through the moving processThe worst part of it all is that no one, to include corporate, will directly address the fact the paperwork was not addressed properly by their representative at the time of the move
Final Consumer Response /* (4200, 13, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That's awesome, so you want to point out your track record as A-rated Revdex.com memberA bad practice is a bad practiceEither highlight all the areas that need customer's action, or highlight noneAlso, have a representative there that can communicate well in the English languageHead-nodding and pointing at highlighted areas on the most critical form with a pen and saying "sign, sign, sign" is not very communicative of the fine details regarding the formAll My Sons thinks insulting a disabled combat Military Veteran is the best way to go, huh? First of all, I can read very well, but your representatives failed to mention that one or the other needed to be initialedYour addendum only makes statements that same paragraphs state on the first page of the attachmentIt does not state, "if our representative fails to have you initial off on either the standard or extra coverage, that the default is $per pound," does it it state that if the representative fails to highlight that individual initial areas please ensure you initial one or the otherYour reps should be highlighting those two sections and having customers initial off on one or the other, not just the signature block below themWhen people highlight areas (car loans, bank loans, etc.), they ensure every area that needs a signature or initials is highlightedYour representative failed to properly address the process and you have also failed to provide any point of contact at corporate to explain how this absence of detail defaults to the standardAlso, it would behoove you to have someone that communicate well with customers in speaking the fluent language of the customerBy all means, share documentation of other moves to show whether or not customers specifically did or did not complete that specific portion of the Valuation section or if they just singed the highlighted item like meWhen it comes down to it, it was a matter of trustTrust that your rep was having me address the areas on the form the needed my action, trust that your employees would be careful with my family's furniture, and trust that All My Sons would handle this properly and professionally
Final Business Response /* (4000, 17, 2015/12/17) */
Mr*** knows what he signed, he read it on the addendumMr*** has to finish settling the claim with the claims dept*** *** is the manager of that division, XXX-XXX-XXXXPleasse let mr*** call her to discuss his final issues so we can resolve amicably and move on!

Initial Business Response /* (1000, 9, 2015/12/11) */
We charged a fixed hours to Nederland and half hour fixed from destination to our shop totallying hours flat travel time! sSo if it took longer due to traffic or snow the customer is protectedGetting lost has no bearing as she was not
charged for that time! This is standard in the industry but as a customer courtesy I will meet the customer 1/way and refund hour!
Initial Consumer Rebuttal /* (2000, 11, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Even though I feel I was misled from a quote of $and a charge of $860, I am willing to take any refund

Complaint: ***
I am rejecting this response because: Mr***, he responded to my email that he was now going to refund $He never sent me a letter offering $That was the amount we discussed andagreed on, and what I would have acceptedHe also question how did I know exactly what was missingI packed the boxes myselfIt's easy to remember your best liquor from bar liquorAgain, liquor doesnot spoiled and I feel very confident that All My Sons should reimburse me for their employees with honesty, integrity and good characterTheir is a difference when items are broken and items that arestolenIn this case the insurance coverage that he refers to does not applyThis is thiefI believe BBC knows the difference lost and stolen.Attached are photos of liquor from my barI do have integrity, honesty and good characterI would never waste my time trying to collect money that I'm not due.
Sincerely,
*** ***

A claim is a claim, you file a claim with the claims deptyou do not tell a service provider what your going to payShe has a signed federal Bill of laden stating rates and additional chargeswe followed the written agreementHere is my response to the customer? ***, This is a one time
responseSince you have decided to go thru Revdex.com, that leaves me no option as I am a Revdex.com year member to take you to small claims courtThe actual cost of your move was:8:30am to 3:15pm that came out to labor hours plus the tr hr trip fee adding up to hours x (man rate per hour) = plus fuel charge 147.87in addition some basic material tape , shrinkwrap , mattress bag 33.95Total cost was $1414.07 Due to your situation and the fact your daughter had to help you pay for your move I discounted the move - that I deducted off your bill! Reasons your bill was so high was that you were not pre-paired and you were packing boxes while the movers were trying to move I discounted and took off off your bill to help you seeing you are in a time of needIt is not my responsibility but as Revdex.com Acredited member and being in the community for years I do help people in needYou were crying and so grateful but then you went to the Revdex.com to complainSo I am giving you one chance to drop the Revdex.com complaint by calling them to drop it or I have no recourse but to go to Small claims court and file a breech of contract as you have signed a Federal & State Bill of ladenIf you lose this court case you also will be responsible to pay my legal feesI do not want to do this, soit is in your hands as we did the work requested and all charges were explained at time of booking and deposit It's funny we never heard a complaint the whole day we called and you told me that *** the lead Crew chief was very nice and a hard workingI acknowledge that you said a picture was torn even though you didn't properly pack it and I gave you the claims dept Please *** be smart and don't incur anymore charges! I think I went above Y beyond the call of duty to mimimize yours & your daughters spendIn fact she was very happy with the price and thanked meSo I will need to have a response to this email by end of business day on Monday 6/or I will be forced to file small claims court action! I am not use to a customer understanding all the charges then tell me after the move is ompleted that there only going to pay a certain amount!! Best Regards, *** ***
** * *** ** ***

All My Sons has tried to go above and beyond for Mrs. [redacted].  We sent out a repair man whose work she was unsatisfied with.  At that time we advised her she could pick a contractor of her choice to have the repairs completed.  She stated she received an estimate for $200-$250 for...

the drywall and would be doing the rest herself.  I advised her I would be willing to pay a contractor to complete all the work as to not waste anymore of her time since that's been a significant issue for her or I would give her $450.  She demanded the money immediately this past Saturday and I advised her with it being the weekend that couldn't happen.  Last evening I once again advised her we would have the settlement agreement sent out to her and then the check would be issued.  Unfortunately Mrs. [redacted] has been very difficult in getting her to accept the not only the repairman's work but any agreement we offer her.  My corporate office even reached out to her with the claims phone number when she submitted her first review on [redacted].  Once again AMS will send out a settlement agreement and once it's signed we will issue a check for the agreed amount of $450.00.  If Mrs. [redacted] has any further concerns we have provided her the claims information and the corporate number.

Revdex.com:
I would like to reject the offer of Arbitration for complaint ID [redacted].I firmly stand by each of my complaints.  But, when you are dealing with an owner like [redacted] it is pointless to try.  He doesn't care about the customers complaints and aggressively argues against the customer.  He even outright lies.  There is no winning there except to get the word out so other consumers don't experience the worst move of their lives. 
Sincerely,
[redacted]