All My Sons Moving & Storage of Hilton Head

This moving company is NOT great for military movesHad all paperwork in a completely different customerDid not work well with us to try to fix itThey were aware of issue the day of move then told us the next day that they couldn't help because they/we were too far into the transaction

I am rejecting this response because: this company lied to me and didn't provide service it was suppose too, then lied and said truck was down which is the only reason they could keep my money, I called and got no where, then called back and talked to president and got no where, and I want this matter to be handled! It is not fair for a comoany that couldn't do what they said to keep my money, then act like it is ok to do so Regards, [redacted]

It is our understanding this situation was remedied quite some time ago We already paid the repair bill and gave customer a $customer satisfaction discount class="" [redacted] All My Sons Moving & Storage of Hilton Head/SavannahBluffton RD(Hwy

Complaint: [redacted] I am rejecting this response because: I don't know how many times I have to go through this I was never given any paperwork for my government rights and regulations for any delivery or disputes or even damages I am only allowed to submit photos There are plenty more [redacted] never replied to ANY emails or returned any phone callsI get two calls the day of to get the pickup location and drop off locationHad [redacted] read the emails, he would have known both and exactly how to place my items in storage Regards, [redacted]

What exactly is Mr [redacted] looking for Based on what we were aware of upon delivery we offered substantially more than our liability and also advised if after the fact the TV stand had an issue to Please call us back and we would deal with it We have not received a call for anything else or asking for a claims form Based on the coverage Mr [redacted] took, his payout would have been $on the high end, we deducted $from his bill to settle there and now and to not have him deal with the claims procedure [redacted] All My Sons Moving & Storage of Hilton Head/SavannahBluffton RD(Hwy46)Bluffton, SC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response is inaccurate and another attempt to stall If they wanted to settle they would simply send a check for the amount they claim they would pay It seems that this matter will have to go into litigation in order to receive payment for the damages All My Sons caused during a move from one location to another on Hilton Head Island Litigation does not make any sense when a check in the amount of $would resolve the matter Fortunately, I will not have to hire an attorney Regards, [redacted] ***

Thank you, we understand you have signed the settlement agreement, please email it to [redacted] as soon as possible so we can get a check in the mail to you

We received the settlement and the check is mailedThis matter is closedThank you all!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have researched this company exhaustively and realized hundreds of customers had similar experiencesShame on me for relying on a few friends' recommendationsThey were the exceptionsHad I looked on Revdex.com and on-line, I would have known never to use AMSI am accepting the $to help offset the expenses of repairs and hauling away the damaged propertyCostly and time consuming lesson learned. *** ***
Regards,
*** ***

It is our understanding this situation was remedied quite some time ago. We already paid the repair bill and gave customer a $customer satisfaction discount
class="" " margin: 0px"> *** ** ** ***
All My Sons Moving & Storage of Hilton Head/SavannahBluffton RD(Hwy

We hired them with the understanding our furniture would be held on the truck for storage until delivery which was days from pickup.We moved miles from Bluffton and was expecting them yo show up for delivery around noon
Well they showed up at 4PM and we noticed a lot of the boxes were crushedOnly to find out they removed all of our goods and then repacked the truck
Numerous calls to Nick went unanswered and we have yet to receive a claim form for damages
I would not recommend this mover under any circumstances!!!

[To assist us in bringing this matter to a close, you must give us a reason why you are
rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:they seem to be missing the pointit is their policy that is wrong/unfair ie ;the piece of furniture they dropped bringing it into the house costs more $to repair than what they offered for the entire loss Their negligence and disregard for the huge loss they created is not OK and to ask me to accept that is fraud
Regards,
*** ***

Please call our customer care team at ***

We have discussed and will follow up tomorrow We are checking the truck that picked up

There is a dedicated customer care/claims team that handles these issues, please call us at ###-###-####, we are happy to help!

All claims are handled by the cusotmer care team, we understand Nick cares for all of our cusotmers and always wants to helpWe believe $2,is a fiar a reasonable settlement offerWe have offered full replacement for the TV $1,100.00, $for the floor and $for the damage to
household goodsWe are very sorry expectations were not met during the move, this is why we are going above and beyond to get your resolved

Good morning, we are so sorry to hear we did not meet your expectations during your relocation with us, we are an employee owned companyOur movers are full time employees that are background checked and drug screened, we do not hire day labor helpThe entire cost of your move was $640.00, it
appears we finished your entire move in hoursWill you please describe exactly what was inadequet?

We received the settlement and the check is mailed. This matter is closed. Thank you all!

We are clear and transparent with all procedures and processes set forth for our business. Again, we apologize we did not meet your expectations, this all should have been addressed at the time of the move or recently after, due to no reponse when we attempted to help you the claim and complaint have been closed. Revdex.com, please close this complaint. The customer did not comply with any regulations for processing a claim, we cannot reopen it now, thank you.

This customer has not paid All My Sons for the services we provided, she also was not present during the move. At this time the customer must pay for the services we provided. Thank you.