All My Sons Moving & Storage of Knoxville Reviews (%countItem)
This company is absolutely terrible. It is the most disreputable moving company we have ever dealt with and we have moved long distances many times. Do not use AMS!!! Moved us from Knoxville to Harbor Springs Michigan. The men who packed and moved us were very unprofessional, and incompetent. One example, they threw all of our hanging clothes into square boxes.... did not use wardrobes until luckily I discovered the problem and made them use wardrobes. Most of our furniture was either scratched, broken or damaged when it arrived in Michigan. An antique radio cabinet never arrived even though we both saw it put on the truck! Only conclusion, it was stolen by a member of this moving team since we were the only family on the truck. Our tally for actual losses and damages is over $2000, but we have been told by the company that we may receive only a token payment from them. Not sure that will even happen because the contact person for us is Jessica Garza and she won't return our calls. ALL I CAN SAY IS DO NOT USE ALL MY SONS KNOXVILLE!!!!!
I agree with all the bad reviews 1000%. Rudeness, damages.
Ron Williams from All My Sons Moving and Storage came to our home and quoted our move from Gatlinburg to Hebron Ky. Looked at all of our belongings, stayed about an hour and stated he would send me back a quote. Received the quote for $4,052.75 from Ron, paid the company a $1000.00 deposit to hold the date for 12/3.
On Friday 11/29, confirmed the move date and time with Ron via phone. Stated we were still on for the 1`2/3 move and that they would be at my home between 9 and 10 am.
On Monday 12/2 at 2:00pm received a call from Ron. Ron stated that he had misquoted the price. Ron said he had quoted me a 3 hour moving time and it was really 11 hours. The new price for the move on 12/3 now was $6264.00. Quite a bit more than expected. Ron stated that he had made the mistake.
I contacted the company later that day due to Ron not calling me back to see if the company could do any better on the price. The person in the office said he would call me back when he got in contact with Ron. Around 4pm that day I received a call from the office stating that the best price they could do was $5350. They would lose money if the price went any lower. After I stated that was not good business and they had left me no other choice but to not use their company for the move. I also stated that a bad review on their company would be left. The gentlemen on the phone accused me of threating his wife and kids. When I asked what that meant, he stated that by leaving a bad review, I was taking food off his table. Very unprofessional, which doesn't surprise me based upon the business practice of All of My Sons.
I was told by Ron Williams and the company that they would refund my $1000.00 deposit. Called back again today 12/6 and spoke to two different so called managers. The last manager stated that the reason it had not be refunded was the manager was out of town. Another run around by this company.
I would suggest anyone doing business with them to check with another company for your move. These people are not reputable and likely are running a scam. By calling their customers the day before the move and wanting a lot more money, they probably think you are in a bind and will pay it. I was not, and will not ever recommend or use this company for any moves in the future.
As of today, I've had to file a complaint with my bank to try and get my deposit refunded for a service that I never received. Another reason to steer clear of these jokers.
Move gone wrong, promise not fulfilled. *** was rude and condescending and didn't make it right after quote wrong. *** laughed and hung up twice
I don't even want to give 1 star because if I could put negative starts I would. To anyone looking for a moving company, PLEASE DO NOT USE ALL MY SONS MOVING. This is by far the very worst service Ihave ever seen. I submitted a quote request last week and received a phone call from *** saying I have your quote and wanted to confirm a few things before I provide a price. I confirmed we had a 3br2ba apartment and went from room to room and said what we would have. My wife and I even moved things into areas easily accessible so it would be easier for them. We wanted to make this smooth as possible. *** originally said it would be $120/hr and I hesitated. He then said well let me get you a better deal. He said okay it will be $99/hr and I will give you a $50 discount. I said that is great, thank you. He said okay I have your total and it would be estimated $495 which includes the 2 hr minimum. He said you will be getting an email about your move. I said thank you and hung up. I was impressed by his professionalism. He confirmed everything and I said absolutely correct. I checked my email and to my surprise there are other charges that *** didnt discuss. Well that is frustrating. But I let it go and think maybe he forgot. I received a phone call from *** and he said welcome to the family, we look forward to serving your moving needs. I said thank you. He scheduled us Saturday 11/24 and he would call us in the am to let us know when they would be here. Finally 1400 *** called and said they are about an hour out. So finally at *** and *** showed up. They walk in and ask if what we had in the living room and dining room was it and I said no we have the rest of the apartment. They both had a huge chip on their shoulder. I showed him the rest of the apartment and he said ma'am this is not was described on my tablet. He said it was only to be a small desk, freezer, washer, dryer, 1 queen bed and a little night stand. I told *** that is not what was discussed with *** on the phone. *** then states oh they do this all the time to us. They under quote people all the time and we are the face of the company and we have to deal with this all the time. I said this is so frustrating. We have to be out at that point in 1 week. He said let me call my boss. He and *** were gone about 5 mins and came back and said my boss said we cant touch your stuff. I said what can you move with the $500 we were quoted. *** said we cant touch anything and said I will have *** call you within 15 mins. They left and at 1500 hours no phone call from *** I called several times and it just rang. I emailed *** Sunday to let him know my frustration. Monday at 10am still no response. I call and *** answers the phone so I ask if the phone calls are recorded, he says I dont think so. I told him they should be. I introduced myself and told him he quoted us wrong he continued speaking over me and said I only go off of what you tell me. I did I told you it was a 3br2ba apartment and on the quote you said 1br1ba apartment. He said ma'am these are estimated quotes only. I said I understand but when the quote is wrong originally it is a bad start. I asked to speak to *** Yes he just got in. Mind you they open at 0800 and it was 1000 and he just got in. I asked why I didnt get a return phone call. He acted stupid and said he didnt speak to *** Saturday. We discussed my budget which was XXX-XXXX to move less than 8 miles in the same city. *** said it could be done within 5 hours. *** proceeded to say I need to discuss this with *** and call you back. Okay great. So at 1300 hours no phone call so my wife calls and *** answers and says *** is at lunch and I will personally speak to him to make sure he calls you. Now 1500 hours no call my wife calls and gets *** He is condescending and we asked for his mgr and says I will give him your # and have him call you. I said no that hasn't worked so far. Then he says my boss would la
We want moved as what we were quoted. Make it right
(The consumer indicated he/she DID NOT accept the response from the business.)
Haven't received our deposit that we were promised. Spoke to *** who said we don't give back deposits if the customer cancels. We informed *** we didn't cancel the move, *** was the one who cancelled our move. Please get us the deposit back to my account.
Please don't make our same mistake by using this company.
When it came to moving my parents I called 3 companies to give them quotes on total moving packages. All 3 companies provided similar estimates (I have attached photos of the AMS original quote and the Fox Moving quote for reference). While I encouraged my parents to go with the lowest cost option due to the overall cost, my parents chose to go with AMS due to their experience with Danny, the estimator. Danny spent extra time with my parents going through each and every room cataloging the house in detail. He even entered the attic space which had housed everything from my mom's wedding dress to my toys from childhood and had never been emptied. At this point, my parents chose the "Green Care (Full Pack)" option. It's also important to note that my parents had not yet purged ANYTHING. Fast forward to closer to the move and I asked my parents to contact Danny again and have him re-evaluate the quote. My parents had spent the entire month purging as much as they felt comfortable with. I personally came down and emptied the ENTIRE attic and brought back a car load of material. My parents sold a lot of their larger items (grandfather clock, tables, couches & chairs, bedroom suits, etc). My parents also had packed up a number of rooms on their own which cut down on the cost.
When Danny came back, my Mom said he could not believe at the progress that they had made. Danny re-evaluated the estimate and came down, but not significantly on the estimate and they agreed on the Partial Pack (From what my parents remember, the "partial pack" went down to around 8500). The second estimate was not sent as a PDF. Instead, it was sent as a URL which could be "modified" if necessary. The CURRENT quote is attached but I believe that this has been modified after the fact. I should have caught this trick of the URL, but I didn't under all of the stress of the move.
On moving day, my parents were to sell their house in the morning, the movers were coming early in the morning to start packing and then they were to deliver everything to the new house in the late PM. They would need to be completely moved out of their house by that evening. My parents confirmed these details with Danny multiple times.
None of this happened to plan. None of it. Everything became a complete and total lie.
Instead of 2 trucks & 4 or 5 movers, 1 truck with 3 movers showed up. The other truck was "diverted"
Upon calling my parents were accused that they had "forgotten" details despite it being in estimate. Once I got involved it came out that the estimator had not entered the details correctly. They also had the move over two days instead of just the one.
When I got involved, Jesse with AMS told me that nothing could be done. He encouraged me or my dad to rent our own truck, drive the 3 1/2 hours, help pack and drive the truck back myself.
The 3 movers that were sent were wonderful to my parents. My mom, who spent most of the day crying over what had unfolded, was comforted by them multiple times. They told her this wasn't uncommon with the company and that they wished they could do something more to help. They stayed and worked until close to midnight. My parents were forced to SLEEP ON THE FLOOR in the house. They also had to make a monetary agreement with the new owners who had to delay their own move because of this.
The next day, another truck and the other group of movers showed up. I called Jessie again and we went round and round. At no point, despite asking, would he ever let me speak to the manager or any supervisor. He said they basically didn't want to talk with me.
The movers packed both trucks and stopped in Knoxville to refuel. At this point Jessie told me the total amount of the move minus the "discount" they wanted to give me. When it came down to it, they used the "full pack" price even though it was agreed upon earlier to be a partial pack. They modified the amounts & estimate on the URL (notice the increase in weight & cost from earlier estimate) based on what the estimator "left off" and changed the total amount based on sending the truck twice (fuel) and more workers to clean up their mistake. The total discount offered was just a little more than $800. They previously collected 3k from my parents as a deposit and wanted payment before delivery. He stated that they were doing this because of the "issues" that we had with move and said if I did not pay at that point, the contents of the trucks would be held in Knoxville until paid & we would be charged a daily fee. The total cost was well over the estimates.
For what it's worth, the movers themselves were excellent. They worked themselves so hard for so long in order to help my parents. They told my parents that this was not at all uncommon and that they had been pulled the previous day for a "corporate job", not for scheduling.
I wouldn't recommend this company to my worst enemy on their worst day.
They low ball the estimate to get your business. Showed up three hours late and one mover short of what was promised. After loading everything onto their truck and getting too my new home, they hand me a cell phone to talk to their boss. He proceeds to try and get to pay three times my estimate and if you don't pay they drive off with all your belongs. They are thieves and lairs. Ended up paying twice what was estimated. The movers themselves apologized continually for their companies business practices. Do not use them.
I was overcharged, my belongings and new home were damaged and they refused to even listen to my complaint.
I paid a $100 deposit for the move upfront, I was given a quote of $238.50 fot move 1 small bedroom suite, a washer/dryer/, a couch & chair, and a tv. I paid cash $240 and the drive was 20 minutes from the old address to the new. They damaged my bed headboard- this is a 6 month old bedroom with zero marks/damage on it, they broke a brand new overflow pan that goes under my washer/and scratched my wall from top to bottom of the stairway. I found all of this after they left, I called ***- the mgr. and he told me that I had to pay the total bill in order to resolve the issue.I explained that I had paid the total bill and that the guys had gone already. He said the total bill was $32 more than what I paid and I told him that I paid exactly what *** lead guy) had told me to pay. *** then proceeded to yell at me that he was the Mgr.and he sets the prices and that I owed more money. I hung up on him. This was on a Saturday. I called the 1-800 number on the following Monday and tried explaining the situation the girl that answered and then she put me on hold and *** got on the phone! I said to him- this is unbelievable! I asked him who his supervisor was and he said- I quote " I am it, I am the end all be all". He kept telling me that I owed $32 more dollars before anything could be resolved. Again- I just hung up because I was not getting anywhere with him.
I deserve a total refund of my $340 for the damage and unprofessional handling of my belongings and damage to my new home!! Also for the disgusting way that I was yelled at by ***.
Left message for consumer to contact me regarding her concerns, She did not provide the order number for the move so we are having a hard time locating the details/
They showed 4 hours late up griped about our driveway and how heavy our furniture would be to move and talked on their phones for 30 minutes at a cost of 140$ an hour before we asked what the problem was.Completely unprofessional and the worst customer service I've ever encountered. Keep in mind that this is our moving day, a stressful day to begin with. All said and done what a waste of my time and money, you would be better off to hire your brother in-law to help you on a Sunday afternoon. Please don't waste your time or money and do it yourself!
On *** 2 Men and Truck came to move me and sent 2 guys who had never done it before and refused to stay busy therefore I paid $*** for 3 hr of wk
This company moved 2 bed frames and a king size bed frame. One dresser, one chest, table and 4 chairs, coffee table and 2 end tables, washer/dryer, recliner and 12-15 boxes. Everything fit into a 10x10 storage building. They said that this move took from 830-230 and my dad was very curious as to why they weren't busy about their job. They stated they were new and really didn't know what they were doing. They were asked to stay busy but they were very lazy and this amount of stuff moved into a storage unit should not have taken 6 hours. I called and spoke with *** at *** and he was very sarcastic he kept repeating the cost and would not listen to my reasoning of this was poor customer service due to the men not wanting to work. I am a single mother with 2 small children and depended these men helping me to move after a horrible divorce. This customer service is beyond poor and I will make sure that my friends and family do not use this company if this is not justified to me. When I talked to *** at the same phone number at the very beginning he gave me this deal for $*** an hour and felt like 3 hours would do the move. But once my belongings were taken to the storage I was told I had to pay $*** on top of the $*** I had already paid. The drive between my house and storage unit was approx. 15 mins. I was also told that the time started when the men pulled into my driveway. It took them 30-45 mins to complete paperwork. Once again we continuously had to ask the workers to move along as they stalled and stood around a lot. This is unfair and I'm asking that my $*** be returned.
I want my $*** dollars returned to me.
We hired All My Sons to complete our move. They arrived and broke items. We would like our deposit back.
We had a Saturday move scheduled for 9am. The time came and went and no one showed. We called and were told they would call the crew and would call us back in 30 minutes. We called again and were told the same thing. Wait.
This went on until 2pm when some one told us we weren't scheduled until the afternoon, and the crew wasn't late. We were even told that the manager called us before 7am that morning to tell us but we didn't answer. This was our moving day. I'd been up since 6am and assured their rep I had not received a call.
Their rep then implied that I was not telling the truth. I assured her I had no reason to lie. And asked why she would imply that. Because of my obvious frustration my wife took over and smoothed things over.
We were then told they would be there by 5pm. We agreed because we'd been waiting all day and didn't want to waste the day. Again. The time came and went. We called again and were told they could be there by 7:40pm. But the rep *** told us they'd be really tired by then.
The implication was they would be slower after working a 14 hour day. I agreed but then the rep said "or we can just cancel".
At this point I was very frustrated and asked repeatedly why he would ask that. My frustration was obvious, and I was at the breaking point. Again, my wife took over and we said we'd wait until Sunday morning.
Sunday morning seemed to start good. The crew called us first thing and only arrived 30 minutes late. The crew was interesting. The leader had sandals on which seemed odd. But I decided hey if you want to move someone without good shoes I wouldn't stop you.
During the tour though it became evident that something was wrong. The crew leader started saying that no one told him them the scope of the move. I assured them I had.
He then told us that he was told we would be difficult customers because we had words with the manager the day before. And they had doubts they could do the move with the truck they brought.
After he assured us that they could move us, he freely told us there would be a lot of hidden fees on this job. The reason for which became evident later. My wife and I were taken aback. But after I told him the quote I had received he said that was probably right. Even with the hidden fees.
On the first load I was on my way back inside when I heard a crash. I turned around and it was a pile of boxes all labeled "fragile " or "dishes".
The crew acted like nothing happened but I insisted to them that I needed to inspect the damage. The first box we opened was antique glassware that belonged to my wife's grandmother.
My wife started crying in the street and my patience ran out. I told them that we were not going to be using their service and unload the truck.
Immediately the crew leader went into a pitch about still using him and his friend. I ignored it and said "no".
I carried the last of the boxes to the garage while my wife went inside. Followed by the crew leader. When I went inside I was shocked to learn what he meant by us still using he and his friend.
As it turns out, he works for a "cash only" moving company on the side.
He then gave us his card and asked us to consider using them. We said we just needed time to think. He agreed and they left.
We immediately tried to call the Knoxville office but no one answered. We eventually got someone at a switchboard. After they tried the office and no one answered we were given to a customer care manager named ***.
He was nice and listened and said everything he should have. When I asked about getting my deposit back he told us that it being a Saturday that we would have to wait until Sunday for a manager. We have talked to the manager and he told us he couldn't help us.that we would have to talk to customer service.we have tried, but no one will answer. And when we last talked to the manager be said he couldn't help us and to 'fix ourselves'.
I want my deposit refunded. I do not have confidence that they could do more than just give us our money back. I don't trust them.
Thank you for the feedback and opportunity to respond. We wish to apologize for the service issues which will be addressed internally. The customer's deposit has been credited in full back to the account number on file ending in 5731.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this because I have no other choice. I do not have faith in the processes they have told us to follow. Their complaint structure forces the consumer to go to the person that wronged them for resolution. Any other company worth anything would allow a customer to talk and work with a neutral 3rd party. When everyone has been swayed one way at an institution the cosumer has no rights. So I accept this refund as a consumer with no rights. No recourse. And no plans to ever make the mistake of working with them again.
Terrible Experience. When talking with a person, David, he told me he was the owner and guaranteed me excellent service. According to Ben, this is a lie. I had a small two room apt of my mothers to move. A two hour job at best. First they arrive late, then stood around because they could not get their computer to work to start the job. Another 20 minutes and it still did not work until they were loaded. Another 10 minutes wasted. I signed things in haste as it would have taken another 15 minutes to read everything. The movers moved like turtles, no urgency as I'm paying the bill. As we are leaving the apt, the one mover asked if can stop and buy water. Another 15 minutes charged to me. Arrived to the new apt. they again had to wait another 15 20 minutes to get their boss, Ben to get the credit card info to work.
I was very upset at this time. I called to speak with David this morning and Ben would not allow me to speak with him. He would consider any on my complaints. This job was quoted at about $360, I paid $611. They charged me for wrapping things that did not require wrapping and did not disclose what they were doing before they did. I would have been happy with a bill of $400.
This company is not respectful of the client at all. They are awful.
In summary, All My Sons deliberately took 5 hours longer on my move than quoted, damaged 75% of my belongings, cursed at me, were late, etc.
All My Sons moving was contacted to perform a move for me on Saturday July 20 to which they first showed up 20 minutes late to do. They came in and sat on my couch while being on the clock and did not begin to move my things until I sternly told them to. They informed me they did not have any tools to disassemble my things; however, I was promised access to tools and help when agreed to the contract. The movers said it was against their policy to help with these things. They continued to move my things, but at a very slow pace. They would take breaks every 5-10 minutes, they were making me take all of the boxes and things outside and just watching me (single woman and they were three times the size of me). After I moved everything to the yard, I realized that it was all just sitting there. We were 2 1/2 hours into the move and there was maybe 10 boxes on the truck, no furniture had been moved at all. I politely told the guys that we probably needed to start loading other things and start to move the furniture. I called the company at this point where I spoke with *** and she stated that she was going to take care of it. In the meantime, the movers kept coming to me with multiple things that were damaged. They finally got everything from my 2 bedroom apartment moved in 4 1/2 hours to which then the boss *** told me to wait in the parking lot for 30 minutes because she was bringing replacements for the guys that were already there. When *** got there, she rudely told one employee he was fired and left him in my old apartment's parking lot to find his own ride home. When we got to my new house, the new mover and the other guy were unloading my things to find almost every piece of furniture I owned was damaged. My bed was missing pieces, it was scratched and dented, etc. My dresser was in pieces, drawers had been ripped off the screws that connects it. My two nightstands were merely pieces of wood where they had been thrown onto the truck and broken. My scanner/printer was thrown onto the truck and was shattered and ruined. My leather couches were ripped in several places and had several scuffs because they were not covered. A large wall clock that I owned was shattered and had to the thrown away. My bookshelf was thrown and ruined, breaking pieces off of shelves. My dining room table had an entire corner broken off of it and a leg missing. All of my dining rooms chairs are now scratched and down to the wood with dents and dings. My entertainment center shelves were drove into the screws to where it no longer will hold the shelves. A long full-body mirror was shattered and ruined. Dishes were broken, pictures were broken, etc. My undergarments were physically taken out of my drawers and thrown around the truck. Multiple bottles of pills and medications were missing, the company has been informed, but they will not give me the employee's information to file a police report. The movers gave me a man named ***'s information because they said he was the "main boss." When I called ***, he said that this stuff did not happen often, but it does sometimes and there was nothing that he could do. I told him I would pay; however, I was not paying the $1,200 that they were trying to charge until I knew about their claim-filing process to take care of the damages done. My father also told *** that we did not feel comfortable signing the bill without knowing what to do next. *** then told us that he should have just taken all of things from the truck and threw them in the dumpster if he knew we weren't going to pay. Once again, I never said I was not going to pay, I just wanted to know how to file a claim and get something for all of my damaged belongings. Have tried to contact back multiple times and keep getting hung up on by *** at his cell phone number that was given to me as well. I have never had a company treat me, my family, or my belongings with such disrespect and lack of care. Needs attention.
I would just like the company to call me and explain first of all why the man in charge was so completely disrespectful. I would like to explain what happened. They kept telling me that they fired the man who damaged all of my things and that was all that they could do. However, THEM firing their employees that they hired in the first place DOES NOT help me and all of my damaged belongings and furniture. Some of which were very valuable. This situation warrants at least an apology to which I have never received.
Thank you for the feedback and the opportunity to respond. We wish to apologize for the delayed response and for the issues our customer has experienced. Our customer may reach out to our Customer Care Team at XXX-XXX-XXXX and request a claim packet. Upon return of the packet, a Claim Specialist will be assigned to work with our customer regarding the damaged household goods.
Wrote a check for $250.00 which was a REFUNDABLE DEPOSIT to solidify the total cost of the move. All My Sons cashed the check but never move me.
Scheduled a move from Knoxville, Tn. to Boiling Springs, S.C. on June 15, 2019. Truck and movers did not arrive or show up to move my belongings. Had given All My Sons a REFUNDABLE DEPOSIT of $250.00 to secure the moving price. The deposit check was cashed but All My Sons refuse to reimburse me of the $250.00. Had to employ another moving company to finally move my belongings.
It's been since June 15, 2019 seeking to obtain the $250.00 REFUNDABLE DEPOSIT which I wrote to All My Sons Moving and Storage Company. I have had no satisfaction from any of the employees on numerous visits. Been told by the Knoxville, Tn. All My Sons Moving Company that the money must come fromj their corporate office in Dallas, Texas but that is just a "brush-off". They have no intention of refunding my deposit of $250.00
Many, many Thanks for your help in trying to satisfy my complaint with All My Sons Moving and Storage Company, Knoxville, Tennessee.
On August 7, 2019, I addressed a letter to Mr. ***, President of All My Sons Moving & Storage at their Corporate Office . My letter included the lack of response from All My Sons, Knoxville, Tennessee in returning my REFUNDABLE DEPOSIT of Two Hundred Fifty Dollars.
Yesterday, August 13, 2019, I received a telephone call from the Claims Manager stating that she had spoken to Mr. and a check in the amount of Two Hundred Fifty Dollars was being expedited to me. I received the check by UPS today - August 14, 2019
I feel that this will satisfy my complaint against All My Sons Moving & Storage, Knoxville, Tennessee but feel that I would still like my comments to be available on and in your website.
Thank You again for your kind consideration in this matter.
Company moved us 1 mile for $2500, damaged several pieces of furniture and left a pile of trash at our house.
On 4/18/19, 4 young men with a 26' truck arrived to load our already packed household items from our home into an apartment 1 mile away. They were careless and sloppy damaging both of our leather couches, a nightstand, an antique buffet and several other things. They did not properly package mattresses and were left damage to walls, doors, and floors in both our home and the apartment we moved into. We had several wall repairs, door frame repairs, floor scratches and general cleanup in the house we sold. They left a HUGE mound of trash in our garage that they had pulled out of their truck that morning from a previous move. I called the office twice, once speaking to someone who claimed to be the manager, and was told both times that someone would be out that day (two different days) to gather the trash. Today is one week later and that never happened. The manager also told me that he would be emailing me paperwork to file a damage claim which he also hasn't done. The cost for this move was $2500.
I would like some of our money refunded. The final cost was about $600 more than we were quoted initially. I would be satisfied with a refund in that amount.
Thank you for the feedback. I am sorry that their were issues and damages during the move. after reviewing the scope of the move, the charges are accurate for the size of the move. Our Claims Department has emailed a claim packet to our customer so we can address the damages. We look forward to resolving our customer's claim.
Thank you for the opportunity to respond.
I have not yet received said claims packet. I would also like a detailed explanation of how the quote was so much less than the final bill.
Thank you for the additional feedback. Our Claims Department has received our customer's completed claim packet and is currently under review. The original estimate for services was a non-binding estimate. Estimates can fluctuate based on the actual time it takes to perform and complete the job. The actual labor time required to perform the service exceeded the time on the estimate. This increased the total cost of the move.
Thank you for the opportunity to respond and we look forward to resolving the matter.
They did 30,000 dwelling damage and furniture damaged. They are very unprofessional, non responsive and have no regard for your property. Their contract makes them not responsible for any damages. Local management is nonexistent. DO NOT USE THIS COMPANY!
All My Sons acted unprofessionally, misquoted our move, did not deliver what they quoted & mishandled our property.
I sent this information to All My Sons Moving on 1-2-19:
1. I first spoke with ***, the estimator, and advised him that we had two storage units (a 4' x 8' and a 15' x 20') the larger one was packed full almost to the ceiling. I gave *** a complete verbal inventory and told him that my husband had a large shop with many heavy tools. *** told me that we had up to 26,000 pounds; my husband and I thought that this would work for our needs.
2. On December 3rd, moving day, the truck picked up less than half of our goods and headed out on the 500-mile trip to Conway. When I called ***, he told me (for the first time) that the 26,000 pounds INCLUDED the weight of the truck! Throughout the conversation *** continued to tell me we had 26,000 pounds available for use and I had to point out to him how he was misspeaking. He admitted that he had not made it clear to us what our weight limit was.
3. When the first truck arrived, I noticed that a number of the cardboard boxes were bent, crushed and split open. None of the movers paid the slightest attention to the FRAGILE warnings written all over the boxes nor to the verbal warnings given by my son who had been working with them to pack. The fact that there was no breakages is a testament to my packing skills, not to the care taken by the movers.
4. My son, who met the movers at our storage units both times, informed me that during one of the trips the truck took to be weighed while still in Knoxville, several items (luckily not particularly fragile) had fallen from the very top of the truck, where they were stacked on top of everything else and not secured. Once again, your employees displayed absolutely no concern for the welfare of these items and actually walked over them before moving them out of the way upon returning. I would expect that your movers would at least show a modicum of respect towards the possessions of their customers.
5. During the first loading, your employees seemed to display a particular aversion to using the ramp into the back of the truck, and instead opted for moving everything in through the side door. This worked for many objects, but not for one of the heaviest toolbox, which they decided to stand on end in an attempt to load. This action caused the contents to crash down inside of the toolbox (luckily this toolbox was locked). Once again, when this occurred, your employees showed little (read: no) concern for the items within the toolbox.
6. On the first trip the driver and her helper seemed to be more interested in flirting with each other and taking breaks in the truck with each other for extended periods rather than in completing their job. The same two people on the second trip did worked more efficiently, the driver only taking a break every fifteen minutes to talk on the phone for at least five minutes (I can only assume she was speaking with someone at your office, otherwise this seems to me like very unprofessional behavior). We had to tell them not to turn toolboxes upside down to move them. There were several cabinets where everything was a jumble after they had apparently turned them over to load.
7. Because we did receive a $1000 credit on the transportation charges and had no other affordable options, we arranged for All My Sons to bring the rest of our belongings. *** went out to the storage unit and met with my son, looked at what was left and told us that he believed that they could easily bring everything that was left in one trip. I mentioned to *** that the movers needed to be more observant of FRAGILE markings.
8. All My Sons went out to pick up the second load and were NOT able to get it all. When the second load was delivered, several of the cardboard boxed marked FRAGILE were damaged. We simply could not afford to hire your company for a third trip, so instead my husband was forced to make a trip back to Knoxville and bring the last of our goods himself.
I sent this recap to All My Sons Moving Co. on Jan 2, 2019. 1. I first spoke with ***, the estimator, and advised him that we had two storage units (a 4' x 8' and a 15' x 20') the larger one was packed full almost to the ceiling. I gave *** a complete verbal inventory and told him that my husband had a large shop with many heavy tools. *** told me that we had up to 26,000 pounds; my husband and I thought that this would work for our needs. 2. On December 3rd, moving day, the truck picked up less than half of our goods and headed out on the 500-mile trip to Conway. When I called ***, he told me (for the first time) that the 26,000 pounds INCLUDED the weight of the truck! Throughout the conversation *** continued to tell me we had 26,000 pounds available for use and I had to point out to him how he was misspeaking. He admitted that he had not made it clear to us what our weight limit was. 3. When the first truck arrived, I noticed that a number of the cardboard boxes were bent, crushed and split open. None of the movers paid the slightest attention to the FRAGILE warnings written all over the boxes nor to the verbal warnings given by my son who had been working with them to pack. The fact that there was no breakages is a testament to my packing skills, not to the care taken by the movers. 4. My son, who met the movers at our storage units both times, informed me that during one of the trips the truck took to be weighed while still in Knoxville, several items (luckily not particularly fragile) had fallen from the very top of the truck, where they were stacked on top of everything else and not secured. Once again, your employees displayed absolutely no concern for the welfare of these items and actually walked over them before moving them out of the way upon returning. I would expect that your movers would at least show a modicum of respect towards the possessions of their customers. 5. During the first loading, your employees seemed to display a particular aversion to using the ramp into the back of the truck, and instead opted for moving everything in through the side door. This worked for many objects, but not for one of the heaviest toolbox, which they decided to stand on end in an attempt to load. This action caused the contents to crash down inside of the toolbox (luckily this toolbox was locked). Once again, when this occurred, your employees showed little (read: no) concern for the items within the toolbox. 6. On the first trip the driver and her helper seemed to be more interested in flirting with each other and taking breaks in the truck with each other for extended periods rather than in completing their job. The same two people on the second trip did worked more efficiently, the driver only taking a break every fifteen minutes to talk on the phone for at least five minutes (I can only assume she was speaking with someone at your office, otherwise this seems to me like very unprofessional behavior). We had to tell them not to turn toolboxes upside down to move them. There were several cabinets where everything was a jumble after they had apparently turned them over to load. 7. Because we did receive a $1000 credit on the transportation charges and had no other affordable options, we arranged for All My Sons to bring the rest of our belongings. *** went out to the storage unit and met with my son, looked at what was left and told us that he believed that they could easily bring everything that was left in one trip. I mentioned to *** that the movers needed to be more observant of FRAGILE markings. 8. All My Sons went out to pick up the second load and were NOT able to get it all. When the second load was delivered, several of the cardboard boxed marked FRAGILE were damaged. We simply could not afford to hire your company for a third trip, so instead my husband was forced to make a trip back to Knoxville and bring the last of our goods himself.
Thank you for the feedback. Our sincere apologies for the issues our customer experienced during the relocation. We always strive to provide the best moving experience and unfortunately we fell short. Our Operations Manager has been in contact with our customer and has resolved the issue.
Thank you for the opportunity to respond.
Issues began the day of the move. Phone calls promised have not been received. Overall, the movers were unprepared, damaged or forgot goods.
This move was scheduled with *** on 5-7-18 at 10:13 am (CDT). The estimator, *** came to the move site on July 5th at which time a retainer/deposit of $3,000.00 was given. The house was walked thru with *** and he was shown clearly what items needed to move, including my 86 year old mother's clothing. We were to receive a phone call 24-48 hours in advance of the move to indicate an approximate time. We were very clear that the family had to leave at 1 pm for the airport. We were assured there would be no problems. On the day of the move, August 20th, 2018 we received a call from *** stating the truck would arrive in 30 minutes. They were late ( arriving at about 10:30 am CDT) and didn't have the needed supplies or tools. They worked incredibly slowly, didn't know how to take the beds apart. The family had to leave for the airport and a neighbor had to step in to help. The family received a call stating that the movers had left without my mother's clothing, additionally they did not pack her pantry items, leaving behind canned goods, packaged goods, etc. They were told to turn around ( they were in Nashville) and get what they forgot. They literally threw her clothes into a big plastic bag and still forgot the pantry items. During the move, on the day of, a call was placed to the office, *** assured us that he would take care of the issue and call us right back. We also called *** about the unpreparedness of the movers. He promised to call back in an hour. We have yet to hear back. Things were brought that were not supposed to be and others were left behind. An antique family heirloom bed was damaged to the point that it may not be able to be repaired. My mother's bed was damaged. A lamp that my father bought her and that has special meaning is no where to be found. But the shade made it. The movers finally left the home at 6:30 pm (CDT) for a job that was to take only 1 1/2 hours. At the destination in Illinois,the movers clipped a tree backing into a double driveway and clipped several other trees within the retirement community on their way out. They left behind several large quilted moving blankets and a new dolly. This move was stressful for my mother, under normal circumstances, but this company turned the move into a nightmare. We paid the entire amount at the end of the move, close to $7,000.00 for a nightmare. We felt the company would do the right thing and return our calls. Our response on the internet to their "How did we do" survey has not been answered. This is no way to run a business. We would hope that no one ever has to go through the same inept lack of care and service. As a family, we are chagrined, sad, disappointed and angry and will NEVER recommend anyone use All My Sons Moving out of Knoxville, TN or any where else, for that matter. Shame on them!!!!
At the very least they should pay for repairs to the damaged beds. A call back and apology would be nice.
Thank you for submitting these concerns for review. A review of the booking indicates that there has been no submission of a claims packet for consideration of settlement for any damaged or missing items associated with the move. The AMS claims department will send a claims packet to the customer via email, for review and completion. Upon receipt of the completed claims packet, the claim will be fully evaluated for consideration and settlement. I would like to extend a sincere apology on behalf of All My Sons with respect to the issues experienced during the course of the move. We strive to provide gold-star service to all customers and are sorry to hear that this was not the case during the course of your move. All service concerns reported will be evaluated internally for correction. Thank you for allowing us an opportunity to respond to this complaint.
I have already sent one response to you regarding this claim. The information just arrived from the moving company and I am preparing my response. However, as I said in my email to you several days ago, the family has agreed that we will not accept the second settlement amount because it is inadequate. This company broke a family heirloom solid cherry antique bed, the value of which can not be defined. We will not settle until the company pays for the bed to be repaired. They broke it they should pay to fix it!
According to the transportation bill of lading, our customer maintains a valuation limit of $0.60/pound/article with no deductible. To clarify, valuation is defined as the shipper's declaration of the carrier's maximum limit of liability in the event of loss or damage to the shipment. Valuation is a concept unique to the transportation industry and is specifically authorized by the Department of Transportation. All My Sons Moving & Storage limit of liability for loss or damage to our customer's shipment is $0.60/pound/article. However, as a gesture of good faith, All My Sons Moving & Storage has extended a settlement payment offer equal to twice our legal obligation in an effort to resolve the claim. We have addressed our customer's concerns and have gone above and beyond our contractual requirement.
Move went over estimate by $1000, home was damaged, and property damage.
On July 27, 2018 I used this company to complete a relocation move with a three hour travel time in-between locations. The move was estimated to take 9.5 hours at a $139 rate per hour plus $336 fuel charge. The individual who I spoke with on the phone stated the total should be around $1660, he kept stating that he attempted to overshoot the time so this might not be the actual total. I was asked for a percentage of the total for a deposit, which was $500. The moving team arrived at the apartment at 11am; I had a family member let them in a stay while they loaded my furniture. They started unloading my furniture then asked for the payment about half way into unloading which totaled $2200 not including the deposit I had already paid, which is around over $1100 over the quote I had received. The move ended right around midnight, the document a family member signed noted that after 8 hours a different rate would be charged, this was not mentioned in the discussion I had on the phone when scheduling the move.
The house I was moving into is 3 hours away from the 2 bedroom apartment I was renting. It was estimated that the move would take 9.5 hours for the round trip, as the moving company was centrally located to the start and finish locations. It took them about 12-13 hours to move a 2 bedroom apartment into a box truck with 3 men. By the time they reached the house I was already exhausted and it was dark, it took them until about midnight to complete the move. There was a damaged piece of furniture that they promptly brought to my attention but I did not realize just how bad it was at the time. Upon investigating the piece the next day it looked like it was from the ratchet straps they had used to secure the piece in the truck. Due to trying to get the move completed as soon as possible I asked them to just place boxes in a room and I would unpack later. I did not notice that the hardwood floor in that room was scratched from a piece of furniture that was slide across the floor instead of placed and the boxes were conveniently placed on top of this damaged area.
I was also not at the original location but had a family member let them into my home, from what they said it seemed to be taking much longer than any other moves and moving companies we had hired in the past. For reference the same furniture has been moved before, although to a different location in the same town but it only took 2.5 hours to load and unload with a 10 minute travel time. I had expected something similar but these movers seemed to know they were on my time and moved much slower. Another time I have moved this same furniture with 3 friends and it did not take anywhere near the time it took for this move.
Moving is a stressful event, everyone knows that but I feel like a customer should have time to investigate a move the day after, especially if it is late at night and the boxes will not be unpacked until the next day. The day of the move I was up at 5am for work and I stayed up much past the time I normally go to bed. I just wanted these people out of my home and to finish the job. I feel like my judgment was clouded from being tired and I was bullied into paying the overage from the original quote out of fear of my items not being delivered. I vastly underestimated the damage to the piece of furniture and waved it off and my right to get that compensation. But the floor damage seemed to be hidden on purpose.
I am looking to get a refund of the deposit in the amount of $500. Considering that a dresser was damaged, the hardwood floor was scratched and then hidden under a bookshelf and boxes, and that the actual move total was over $1000 the estimate.
Thank you for the feedback regarding the issues experienced during the relocation. All My Sons apologizes and would like to work with the customer toward a resolution. An email was sent to the customer requesting information regarding the issues. Once the customer has reached out to us, we will provide a resolution.
Thank you for your cooperation.
Hired to move me. Sent an untrained brand new employee to my home. He damaged my wall, quote more than $1000. No settlement. Unacceptable practice
This company was hired to move a very small amount of furniture and relocate it to another home. They sent out a female and a "new employee" first day on the job. My furniture was located up stairs, I didn't have much for them to move, but it was heavy, they were told this when I called to get a quote. Needless to say, the new guy dropped my dresser as he was coming down my stairs and it got stuck. This caused a nice size hole in my wall, a huge scratch on my dresser and also more damage closer to the ceiling where the dresser was stuck on the stairs. Needless to say, reinforcements were called to help move this piece of furniture, so all moving was stopped until that point. We waited close to three hours, multiple calls to the office also. The manager *** finally showed up with another guy he pulled from a job to help. I was told I'd be given a discount for the trouble. Long story short of the actual move, I wanted them out of my home as it had been hours and hours with a lot of stress. I was NOT given a discount, I did not make a claim for the damage for the dresser or the ceiling, as I just wanted to be done. I did however make a claim on the damage to my wall. I finally received the claim form in the mail after several calls and attempts to get it. The quote I got to have it repaired was over $1000. These people had the nerve to offer me $200 to fix it. I called *** the person who decided that my perfectly good wall before should only be less than half repaired? I called and spoke with ***(a different pleasant young lady) and left a message for ***, the manager on Kingston Pike to please return my call....No call back. Funny thing is, I was told by the movers that day that the guy that damaged my wall was new to the company and I was the first move. *** made certain to tell them do NOT tell me that he was new. Also, when I spoke to the *** located at the Kingston Pike location...she told me she remembered this situation and that that guy got fired that day. The latest offer was $349 which is the cost of the actual move
Money requested for the repair of the wall
Thank you for the feedback. We are very sorry for the damages that occurred to the furniture and walls during the relocation. The customer has been working with our Claim Specialist to resolve the claim. The customer has accepted the settlement amount and has returned the settlement agreement. A check request has been submitted and will be mailed out.
Thank you for your cooperation.
It took them 7 hours to move 1 bedroom 25 min's down the road. Bill over $900.00
on 7/7/18 the movers arrived at 12:45 to move my mother's 1 bedroom to her new apartment. She had 5 pictures, 2 chairs, a twin daybed, a medium sized fireplace, a curio cabinet small bar table, 25 small to medium plastic totes and a few miscellaneous pieces. One guy took over half an hour to cut a box and cover the curio piece while the other went downstairs for over 40 minutes before returning to load a few totes on a dolly. After three hours my family and I started moving the furniture and remaining boxes down ourselves. It took us half an hour to finish moving the furniture and small storage building to the truck. One dresser had a piece broken off which *** then informed my mother he saw on the ground but assumed it was a toy. When all was said and done I received a bill for $990.00. I have used movers for years and have never paid that even for an entire house move. It has also never taken 7 hours. I called the office on Monday morning spoke with a gentleman named ***, he told me he couldn't take my word for it and needed to talk to the delivery team. He said they were out on delivery and he would call me when they got back. By 5 pm I still had not heard anything. When I called back I was told that one of the delivery people was not in that day and would be in on 7/10/18. I am getting the run around and am completely disgusted with the lack of concern this company is showing over the concerns I Have. Bottom line the I paid for two men to move one bedroom and they did not do that.
I would like a credit for the last 3 hours of the job. It should never have taken them that long to move 1 bedroom.