All My Sons Moving & Storage of Oklahoma City, Inc.

Thank you for your feedback, *** is your customer care specialist, she can help resolve both your claim and your complaint for monies owed on the refund, she is the one that has the details on your relocation, please call or email her to discuss resolution and help settlement these issues for youHer number is ###-###-#### her email is ***@allmysons.com

Thank you for this feedback, this is odd as we immediatly corrected the recurring paymentI am getting with my accounting team now to find out what happenedI assure you this will be corrected

If a customer rejects the offer we send to them based on our legal liability, they can send a written response to their dedicated customer care specialist
and the claim will be reviewed by upper management for further considerationI will contact your customer care specialist now and advise the claim needs to be reviewed by upper management

The customer has been sent a settlement agreement by their customer care representative, ** ***, the customer can call or email ** in regards to their resolution, direct dial is
or A***@allmysons.comThank you, we look forward to receiving your settlement form back for your resolution on the claim

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/07) */
To Whom IT May Concern:
First off this complaint was filed under the incorrect locationIt belongs to All My Sons in Roswell, GA and not in Oklahoma City
In addition, Mr*** was advised that his deposit was refunded to him on
in the amount of $back onto his account ending with at the time of his cancellaaton
Thank you for your help
** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What about the company not showing up when they said they would causing me to find movers at a more expensive rate because All My Sons did not meet there commitmentThis problem made everything I had planned a struggle from getting things installed such as cable, phone etc
Final Business Response /* (4000, 10, 2015/07/22) */
To Whom It May Concern:
We are in receipt of Mr***'s response and understand that he is seeking for additional compensation on top of his deposit
Mr***'s deposit was refunded on July 2, We understand that Mr*** was inconvenienced and we apologize for itHowever, Mr*** was given the option to be moved later in the evening or the next day July 3, Unfortunately, Mr*** did not want his move date changed and he chose to cancel all together at 5:24pm on July 2, causing him to hire another moving company incurring higher costsWe understand that moving is stressful and unfortunately we do not have control of certain factors in transportation including customer's needs once we are on site- causing delaysWe understand that Mr*** wanted answers and a solution immediately- unfortunately there are too many variables that we cannot control to provide a definite answer(s)We would of taken care of Mr*** if he would of been patient
Based on this No additional monies are due to him
Also note that this complaint belongs to the Revdex.com location that services Roswell, GA and not Oklahoma City, OK since this customer's move took place in Georgia and not Oklahoma
I thank you for your help
** ***

Complaint: ***
I am rejecting this response because: As I stated the settlementhe offer was an insult and jokeI have tried to contact them and not received responseIt also does not address the injury
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I have already been through "their steps: initial damage claim, business response, my denial, forwarded to businesses management for further review, business 2nd response and another denial because the amount of $on my damage claim of $was not suffiicient" that is why I was seeking an alternative resolution via the Revdex.com I have ALREADY been through their "steps" and did not get the resolution I am seeking.For me to accept their response, I want to see it in writing via the Revdex.com platform, that they will review my the provisions of my initial complaint and respond to each item in print It is unacceptable to simply respond with an number and "customer care un-named" person or say that management will review, as I have already been through those steps directly with the company If that would have worked the first time, I wouldn't have had to contact the Revdex.com It has been two months since my move I would really love to see this company take personal accountability and provide me with the monetary damage requested and the reimbursement of the overcharged/inflated moving costs, so they can move forward and I can move forward. For a refresher, I have added my original complaint letter and a few pictures of the damaged pieces Unfortunately, this system wouldn't let me add all of the photos
Sincerely,
*** ***

The $has already been refunded to the customer, thank you

Complaint: ***
I am rejecting this response because:I have spent endless time speaking to people on no less than occasions, many of these with the "Manager" *** ***If you can't find any record of my at the OKC location, that tells me that they are working hard to bury thisI have no desire to waste any more of my time on the phoneBelow is all the information you could possibly need to resolve my claim:Work order placed by my wife *** ***, paid for with my credit card.Move took place on 1/30/at move FROM address *** ** *** *** **.Claim #*** which includes the entire complaint.Manager: *** *** who claimed that it all would be taken care of including firing of the violent employee
Sincerely,
*** ***

We are sorry to hear you did not get the claims forms, simply call ***, a Customer Care Claims Specialist will get the claim forms to you via emailWe are open 8am-6pm CST

Good afternoon, we have a dedicated customer care team that can help you with your damages and review your billing. Please call us at [redacted] and we will be happy to help.

Please call the safety and fleet department at 469.461.5000, thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will complete the paperwork that they mailed to me.  If I am unhappy with their response do I need to register another complaint or use this same ID [redacted]
Sincerely,
[redacted]

We are unable to locate the person in the system, we have asked for consumer to contact the Customer Care team at [redacted], we will resolve the claim, please call us.

Thank you for contacting the customer care team on 12/15/2017, we trust you received the claim/complaint forms that were emailed to you, please include all information so the customer care team may process all issues, including the money issue and the damage of goods. Our number is ###-###-#### if...

you need to call us back with any questions while completing the claims forms.

Initial Business Response /* (1000, 5, 2015/09/14) */
Please call our customer care team at XXX-XXX-XXXX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me in the fact that I received a refund, however, there was...

not any type of responsibility taken for the hidden fees, nor any type of recompense for bailing out on a move.  Thank goodness I received the refund. I pray that the company will become more transparent, and change their business practices.  I had time to find another mover, if someone was depending on them to move and was needed to be out on the day of the move it would be very inconvenient for that person.  I suggest low marks for this business.
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2015/06/10) */
To Whom It May Concern:
We have tried to step up and resolve this matter with the [redacted]'s family in a fair and equitable manner.
We submitted a repair request for their items through Furniture Medic which we paid $790.00 for. In...

addition, we offered an additional $700.00 in good faith. Total compensation $1490.00 which is above and beyond the basic coverage customer agreed to. Customer released their shipment at .60 cents per pound per article which would settle his claim at less than $200.00- the cost of their local move was $1867.00.
In closing, the [redacted] family is being treated in a fair and equitable manner even though their demands are not. At this point they are only due $700.00. Once this is agreed upon we caprices the necessary paperwork.
All the best,
[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We appreciate the response from All My Sons but disagree that they have responded in a fair and equitable manner. We do not dispute that they are abiding by the contract. However, we did not hire All My Sons and enter into a contract with the expectation that over 80% of the items they moved would be damaged directly by their employees. Nor did we enter into the contract expecting unprofessional services (1 of the 3 movers quitting before the job was complete) and it taking them twice as long to move us as we were originally told. I will reiterate that we moved all of our property on our own prior to our move date with All My Sons except for large furniture and appliances. In our mind this was a simple, straightforward, cross-town move and All My Sons was unable to do it in a timely and professional manner. We feel obligated to inform potential customers of All My Sons of our experience so that they do not go through the same thing we have. Not only was the moving day a poor experience but dealing with management to resolve our complaint has also been a challenge. We ask that All My Sons not only stand by their contract but also stand by their ultimate goal of total customer satisfaction. Their website states that they pride themselves on quality and we ask that they step up in this instance and make this right.
Regards,
The [redacted] Family
Final Business Response /* (4000, 18, 2015/09/02) */
We apologize that you have been unable to accept our generous offer, but we have gone above and beyond the parameters of our contract with you. Our generous offer still stands in the amount of $700.00 plus the repairs that we have already completed. Please notify us if you will accept our final offer, or reject and pay for the repairs that we completed that were not satisfactory to your standards on your own.
All the best,
[redacted]

Initial Business Response /* (1000, 14, 2015/09/02) */
Thank you for notifying us about the overcharge and bed that was not put together correctly. We already refunded the time that you were overcharged for in the amount of $108.36 on 06/25/2015. We also sent the driver back out to reassemble the...

bed correctly on 06/27/2015. All matters of this case has been resolved.
All the best,
[redacted]