All My Sons Moving & Storage of Phoenix

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

All my Sons moving & storage of Phoenix was very helpful. They were polite, fantastic with handling & placing furniture, it was great timing most all. Thanks again

I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This was the move from hell. I lost about 300 dollars worth of stuff and I am asking for the $75.00 that was charged for what the lousy movers left behind. [redacted] you have been ignoring me, I have left several messages for [redacted] to call me back but get nothing. this will not be resolved until I get what [redacted] talked to me about getting me back on the phone. he returned the 50 dollars from my security deposit but also stated that the 75 will also be put to my account. that has not been followed through on; Please don't lie on here again [redacted] and say that you have reached out to me as I have never, not once, talked to you.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Good afternoon Mr. [redacted],I received information from the Revdex.com with your response to my claim and needless to say after reviewing your statement to them I will be seeking a full refund of the $407.  I changed my mind of agreeing to $200 based on the following issues:1. Failure of management to follow through on multiple attempts of following up with me in returning my calls including yourself Mr. [redacted]2. I was never sent a claim packet from yourself or any of your employee's to my email [redacted].[redacted] until today when we spoke on 7/23/2015, when I just wanted to end this whole process all together3  You never advised me on contacting the police, I'd advise you I would take that necessary step4. And finally there is to many inaccuracy ranging from yourself and employees.I will be forwarding this information to the Revdex.com and the office of attorney general.  I believe you have not put your best foot forward in good faith with resolving this issue.  That is my reason of change of heart.  We can settle this issue now for a full refund or let it play out through the system.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.All My Sons Moving responded that only fence panels and a ladder are yet to be delivered; below is a list of items we have not received yet All My Sons Moving loaded these items from our property to be delivered:Craftsman Riding Lawn mower (Craftsman 25 horse power, hydrostatic transmission, 48 inch wide cutting deck, with 3 bin grass collecting system)12 foot extension ladder10 foot step ladderIndustrial strength moving dolly4 boxes of ceramic floor tile 3 ft high ceramic amphora outdoor vase3 gallon SOLO back pack sprayerQty 4: custom made, 16ft long by 5 ft high, heavy gauge, welded grid livestock panels with assembly hardwareQty 2: custom made, 14ft long by 5 ft high panels  with gates, heavy guage, welded grid livestock panels with assembly hardwareIn regards to the load being overweight; it was the estimate given to us by All My Sons Moving company that listed the delivery date of 5/9-5/19 and a representative from All My Sons Moving Co. ( [redacted]) had seen all our items to be shipped when the price and delivery dates were given.  Our price of $7,615.46,was paid in full per the contract on 5/19/2015, and now (2 months later) we have not received our shipment, yet full payment was collected.Lastly, we have not submitted the damage complaint form as not all our items have been delivered and are awaiting to complete and submit the damage complaint form when all items have been delivered.

Regards,

Review: Damaged items, two lamps, two vases, a desk chair, everything broken. Big metal agave plant bended at the base. You have 90 days to report I n writing, they said. Send an email with photos to Mr. [redacted], their Business Development Manger on November 18. He was the one that provided the final quote after verifying my property.

The same day I sent a letter through [redacted] to ttheir General Manager, [redacted]. Mr [redacted] responded that he will have his office contact me. I'm still waiting. No more acknowledgments.

I verified the cost of the items damaged and provided the mover with an approximate cost of replacement, $700.00 total. That's what I'm expecting.

They charged me a hefty amount because they were supposedly professional movers, but, didn't deliver, two movers instead of three causing me a costly delay moving out, unwrapped mattres, not enough packing material. I complained and they never even acknowledge most of my complaints. This I'm willing to put behind and move forward, moving is stressful enough.Desired Settlement: I want the replacement cost of my broken and damaged merchandise.

Business

Response:

[redacted],I just left you another message. We sent out a claims packet upon notification of your damage. I apologize that you did not get a settlement immediately. We have a process that we are required to complete. I will expedite you claim at the level of liability you selected on your written estimate. I have attached a copy of your estimate with this response. Please contact me at my office to resolve your complaint. Thank you,

[redacted]###-###-####

Review: We hired All My Sons to move our furniture from a rental property to a new home we purchased. The issue is a patio furniture table the movers broke (the movers dropped the patio table from the truck and shattered into pieces). One of the movers accepted the blame and offered to pay for the table out of his own pocket until he found out how much the patio table cost. He then stated we would have to file a claim with the company.

My wife also had to drive to a local store to buy a broom and dust pan just so they could clean up the shattered glass that was in the neighborhood road. Initially my wife contacted All My Sons and they stated they would pay only 40 cents per lbs. for the damaged item. We did not agree with the terms so we filled a claim with their corporate office.

We contacted the claims department and they stated they needed pictures of the damaged patio set and documents. We contacted a glass company to see how much it would be to replace the glass and they stated it would cost $300, because the glass is tempered, tinted, and has a hole in the center for an umbrella. Our claim was for $300 to replace the glass.

Week after week my wife contacted the claims department, and they kept saying to call back next week. After 2 months she finally got word that a settlement check was mailed, for a unknown amount. Two weeks went by and no check, so we called the company again and they stated that we had settled and agreed to the $40 and the money was credited back to our credit card. This information is false we did not agree on a price. I contacted the claims department again and the employee stated she would put me on a 3 way call with the owner. This never happened and the owner came back saying he would pay an additional ant of $40. I did not agree with this and asked to speak with someone in management that could address this issue. I was forwarded to the manager’s voicemail and have not heard back from them (going on 2 weeks now).Desired Settlement: $300 to replace the cost of the glass that was broken, and $20 to pay for the broom and dust-pan purchased.

Business

Response:

We had reached a settlement with Mr. [redacted] and was awaiting a signed agreement. Here is a copy. I have followed up with Mr. [redacted] and he is fully satisfied with the agreement.

Thank you,

Review: All My Sons (AMS) moved our belongings July 17, 2013 we are missing a black camera bag containing a Sony Camcorder and Ipod and AMS also broke a wood table that held a grill. A claim has been submitted to [redacted] at:

[redacted].

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Reference #: 2698775

Item #1: BGE Long Table

Please note it was clearly expressed to AMS to not transport this table with the grill on it. We advised them it was fragile and delicate and could break. AMS clearly understood this, but insisted they to us they would take extra pre-caution to transport it “as is” and a package it appropriately. From the pictures provided this was not the case. We witnessed AMS putting the table into their vehicle in good condition and then witnessed them taking it out broken in multiple places before it even left the ramp of their vehicle. We are seeking current full replacement price at $808.49. Please see original receipt with along with current quoted replacement price. Damaged pictures have been provided to the claims dept.

Item #2: Sony Handycam HDRCX110 with 32G Sandisk SD card (SERIAL # [redacted]1).

Please note this item was stored in a small black carrying case measuring approximately 6” x 4”. This item was placed in the top drawer of our cherry chest. It’s imperative to note that AMS expressed to us multiple times and on their website to leave all items in drawers and not to empty those as all furniture pieces would be wrapped. AMS did not wrap ONE single item that was transported by them. Many furniture pieces are scratched, scuffed, and dented. Due to AMS negligence not wrap our furniture, this item is now missing from the chest. We are seeking replacement cost in the amount of $444.02 for the camcorder and $20.00 for 32G Sandisk SD Card, totaling $464.02. The SD card had approximately 20G of home movie data from our family that will never be recovered. A copy of the original receipt has been provided to the claims dept.

Item #3) IPOD Touch 8G Black (SN C3LGV81DDT75).

Please note this item was also stored in the small black carrying case measuring approximately 6” x 4” noted above. This item was placed in the top drawer of our cherry chest. It’s imperative to note that AMS expressed to us multiple times and on their website to leave all items in drawers and not to empty those as all furniture pieces would be wrapped. AMS did not wrap one single item that was transported by them. Many furniture pieces are scratched, scuffed, and dented. Due to AMS negligence to not wrap our furniture, this item is now missing from the chest. We are seeking replacement cost in the amount of $180.00; however we will not be able to recover the data lost on the device. This item was given as a gift. A copy of the UPC was sent to the claims dept noting the S/N.Desired Settlement: We are seeking current new replacement cost for the itemized list below:

• Itemized list:

? BGE Long Table 324442: $808.49

? Sony Handycam HDRCX110 with SD Card: $464.02

? IPOD Touch 8G Black (SN C3LGV81DDT75: $180.00

Total $1452.51

Business

Response:

I want to express our apologies for the damages and misplaced item. Our sales Reps to indicate that you can leave clothing in the drawers. Typically we advise that any loosed items or electronics or items of valued be removed but clothing may stay. Our third party claims company will definatley walk you through the claims process and get you settled for the items that have been damaged/misplaced.

Once again I want to apologize for all of the inconvinience this has caused.

All My Sons Moving & Storage

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To Whom This May Concern:

We received your letter offering a settlement in the amount of $87.00; however we do not accept this offer.

Please note the following:

We were very clear to the crew of All My Sons Moving & Storage (AMS) and instructed them NOT to move the table with the grill on it, as this is stated in our original claim. Before the crew moved the table they were aware that the table will break if they moved it with the grill on it. They understood the risk, however continued to move the grill as is. It’s also important to note that we personally witnessed one crew member attempt to push the grill out of their truck and onto the ramp in an attempt to move the table out of the truck. At that moment, the grill tipped over causing the subsequent damage. Against their better judgment, AMS failed to listen to listen to us (the customer) and as a result our table is damaged beyond the point of repair and replacement is the only option. Due to the negligence inflicted by AMS, we will only accept full replacement cost in the amount of $808.49

In addition, we also have claims for two other items, which you have failed to mention in your letter dated August 28th. Again we were told by AMS to keep all items in the drawers as they will be fully wrapped. Due to the negligence from AMS we now have missing items.

As a customer we expect companies to do what they say they are going to do and when they don’t they need to take full responsibility for their actions.

· Below is the Itemized list in which we expect full payment:

Ø BGE Long Table 324442: $808.49

Ø Sony Handycam HDRCX110 with SD Card: $464.02

Ø IPOD Touch 8G Black (SN C3LGV81DDT75: $180.00

Total $1452.51

You have thirty days to pay in full from the date noted on this letter before further legal is taken.

Please note a dispute form was filed with our Credit Card Company against AMS and a police report was filed with the city of [redacted] for the items listed above. We will also continue to work with the Revdex.com to resolve this matter.

Sincerely,

[redacted] & [redacted]

· Inventory # ([redacted]): BGE Long Table. Originally purchased for $649.99, not including 9% sales tax. Please note it was clearly expressed to AMS to not transport this table with the grill on it. We advised them it was fragile and delicate and could break. AMS clearly understood this, but insisted they to us they would take extra pre-caution to transport it “as is” and a package it appropriately. From the pictures provided this was not the case. We witnessed AMS putting the table into their vehicle in good condition and then witnessed them taking it out broken in multiple places before it even left the ramp of their vehicle. We are seeking current full replacement price at $808.49. Please see original receipt with along with current quoted replacement price. Damaged pictures have been provided.

· Inventory # (1): Sony Handycam HDRCX110 (SERIAL # 0402931971) with 32G Sandisk SD card: Originally purchased for $444.02. Please note this item was stored in a small black carrying case measuring approximately 6” x 4”. This item was placed in the top drawer of our cherry chest. It’s imperative to note that AMS expressed to us multiple times and on their website to leave all items in drawers and not to empty those as all furniture pieces would be wrapped. AMS did not wrap one single item that was transported by them. Many furniture pieces are scratched, scuffed, and dented. Due to AMS negligence not wrap our furniture, this item is now missing from the chest. We are seeking replacement cost in the amount of $444.02 for the camcorder and $20.00 for 32G Sandisk SD Card, totaling $464.02. The SD card had approximately 20G of home movie data our family that will never be recovered. A copy of the original receipt has been provided.

· Inventory # (2): IPOD Touch 8G Black (SERIAL # C3LGV81DDT75). Please note this item was also stored in the small black carrying case measuring approximately 6” x 4” noted above. This item was placed in the top drawer of our cherry chest. It’s imperative to note that AMS expressed to us multiple times and on their website to leave all items in drawers and not to empty those as all furniture pieces would be wrapped. AMS did not wrap one single item that was transported by them. Many furniture pieces are scratched, scuffed, and dented. Due to AMS negligence to not wrap our furniture, this item is now missing from the chest. We are seeking replacement cost in the amount of $180.00; however we will not be able to recover the data lost on the device. This item was given as a gift. Please see a copy of the UPC attached noting the S/N.

Business

Response:

We certainly apologize to the H[redacted] family for the damage and missing items from their move. We have offered a $250.00 cash settlement based upon actual cost to replace the missing items and for a repairman to come repair the damaged table. Upon acceptance of this offer, we will expedite the final settlement payment and assign a repairman for repairs.

Thank you,

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Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

STAY AWAY FROM THIS.......We hired them initially in 7/2014 to move our items into their storage . In Sept of 2014 our house was completed and we requested delivery.

What we got back was damaged goods. Every single piece of furniture was either scratched,nicked or chunk of wood missing. A brand new Whirlpool front load washerwas broken as they were taking out the drum stabilizers. One of them was snapped inside the machine rendiring the machine useless . The best one is a missing post from a four poster bed and as of this day they have refused to compensate us for it. When this all happened we contected the office and [redacted] came over our house,acknowledged their negligence, and assured us that we will make it all good again,obviously a total lie. When you call the office they are expert at passing the buck. One week [redacted] is totally in charge of your issues, next week [redacted] is,following week [redacted] is.You never get your answer,they just hope that you get disgusted and eventually go away.

DO NOT USE THEM, YOU WILL BE VERY SORRY IF YOU DO.

We used All My Sons Moving for my mothers move in November 2014 and it was a very positive experience. I talked to [redacted] about the fact they were not [redacted] accredited but after talking to him at length went with them and very happy we did. The movers (father & son)showed up on time and were very careful packing all the furniture before moving. [redacted],owner called me during the move to make sure everything was going ok. Everything was moved without any problems. I would highly recommend All My Sons Moving.

Review: Since 2/3/16, I have tried to collect on a claim of $850 for moving/delivery damages from Phoenix, AZ-Chevy Chase, MD on account [redacted]. The company is only willing to pay $312, despite the fact that I paid for FULL valuation, not 60 cents/dollar, and to avoid further delay after more than the promised 90-day payment period, I signed/faxed the release form on 2/18. It was faxed to customer care supervisor Eric L[redacted] at the company's Texas HQ, phone [redacted]. Despite promises of IMMEDIATE payment, no check has been received as of 3/3, and Eric has failed to respond to the last two e-mails. This company is careless in its procedures, resulting in loss and breakage of irreplaceable objects, and is unethical in its stalling tactics. It does NOT deserve Revdex.com accreditation.Desired Settlement: Payment of the $312 as promised NOW.

Business

Response:

God morning, as stated and agreed upon on the settlement agreement, we have 30 days to process all checks, Ms. [redacted] check will be processed and mailed according to the terms of the agreement. We are sorry for any misunderstanding and we assure our customer that the check will be processed in timely manner.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: These guys have NO INTEGRITY or heart; they did not disclose all the charges when they were selling the job, and I spoke to 3 people before I hired them; and the actual move should have taken less time. They are a Bait and Switch Operation. They underestimated the cost to get the job. They are a rip off outfit, taking advantage of people. They present themselves as a couple guys and a truck, but what they are is a full service moving co with all the extraneous charges. They load one's goods, then present the paperwork for signature, after it's too late to call them on the misrepresentation, and one's belongings are being held hostage for payment. I was told I would be paying $79/hr for 2 men and a truck to move. When the bill was presented they wanted an additional $49 for gasoline fee (the move was 4 miles, and I was specifically told by the employee the fuel charges were included with labor fees. BTW, they already hit you up for one hour drive time in addition to move time. In addition they charged me $57 for supplies, which was an undisclosed charge, and especially ridiculous when they used only one half roll of shrink wrap and a half roll of tape. And finally, during the course of the move, they damaged a cabinet. What irritated me was the manner in which they had me sign the disclaimer from liability after they had moved it to the truck saying it was wobbly. When it was off loaded it was broken beyond repair (Approx value $400), and now I have no recourse on that matter either. No way to do biz. When I contested with the guy in charge in the office, he waived the supplies, but stood by all the other charges including a disputed amount of time to do the job; the movers got lost driving the 2 miles from one apt to the other, and were gone for an hour. They are basically a pack of liars! This is partiallly about the money they took me for, but mostly about the principal. I am 65 yrs old, live on Social security disability, and they ripped me off for $535 to move 2 miles plus I tipped the guys who did the actual move $40 bc they were courteous and by and large did a good job, even if they were slow and got lost. I was quoted $320 (4 hrs max). People need to be aware of these practices so they will not use these guys to move. Thank you for allowing this format to make their unprofessional and dishonest practices known.Desired Settlement: $200 refund on their services, and repairs to my cabinet.

Business

Response:

Review: on Jan. 31, 2014 alll my sons moving from phoenix moved my stuff from my old apt. to new apt. I was called by someone and talked to them about the guys coming earlier because they finished their other job. I told him I was sick and might need some help in packing and he said he would talk to the guys and call me back. The guys showed up and I explained to them that everything goes. all inside and on the patio. they started with the boxes and I thought things were going good when I had some friends there packing also,,,I went over to sign my new lease and get the keys. I got back and it looked like they packed most all up. I told them twice not to forget everything on the patio. Ian even took out the electric wheelchair and said he could get used to riding in this. I was still very sick, looked around and they guys said they would get the rest in the truck and meet me over there. I said ok,,, told them again not to forget anything and picked up my dogs and met them over at the new place. because I was not able to pack alot I fully expected not to be able to find everything right away but did not expect to loose so much. they packed my food in a box from the fridgerator and put it at the bottom of a pile of boxes that because of my disability and not knowing where it was, I was unable to find the box and it was ruined by the time I got to it. about $20.00 worth of food. I have also found the following other things that were w[redacted]g.....my small shelf was broken beyond repair, ($30.00), several statues that are irreplaceable and priceless to me because my parents are dead. they left the following and more in my storage closet out on the patio... spare car tire, all of my patio decorations that I had in a box that my deceased father made just me,,,,cord to my electric wheelchair and extension cord needed, the garden that I mad with 4 big planters and lots of fresh vegies that grew in them, my water hose and probably other things that I cannot tell I am missing as of yet. I was also told that the driver Ian works for tips and his partner so I was so gullible that I gave him a $50.00+ dollars.Desired Settlement: the total of all that I lost is about 150 dollars and then some. I cannot get back the memories or the stuff, but since they charged me 75 to clean out the crap the movers put in my storage area,,,,,I want at least that, pay for my shelf, the things I lost and feel lucky to use my wheelchair and get on with my life

Business

Response:

We have reached out to [redacted] and resolved her complaint. We certainly apologize for any issues related to her move. I have addressed the crew to make sure we handled situations like this differently in the future.Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This was the move from hell. I lost about 300 dollars worth of stuff and I am asking for the $75.00 that was charged for what the lousy movers left behind. [redacted] you have been ignoring me, I have left several messages for [redacted] to call me back but get nothing. this will not be resolved until I get what [redacted] talked to me about getting me back on the phone. he returned the 50 dollars from my security deposit but also stated that the 75 will also be put to my account. that has not been followed through on; Please don't lie on here again [redacted] and say that you have reached out to me as I have never, not once, talked to you.

Regards,

Business

Response:

I have spoken with [redacted] and we are meeting tomorrow, Friday 2/20 at her convenience. She will receive the remaining $75.00 agreed to and sign a release showing satisfaction with the claim.[redacted]

[redacted] does not allow as many characters to tell the entire story of how horrible this company is to deal with. Ever since I gave them my down payment it has been a struggle to get them to do anything and it has been a nightmare to deal with them. Here is a short list of the things that happened during my move using All My Son’s from Phoenix.
? When they pick up your items, they put an initial condition on each item. Everything we owned had some time of damage according to them. We had a brand new box spring mattress, less than 3 month old, they said it was stained and damaged. How do you stain a box spring? I believe this is so they don’t have to pay insurance, but that is a long process and we have not received any settlement yet.
? When they say they will store your possessions in an Air conditioned warehouse, don’t believe them. What they really mean is they will store a small amount of your things in a warehouse, and the rest will be in a trailer, outside, in the Phoenix heat. Everything that we owned that was plastic is ruined!!!!
? When I tried to schedule when they were going to drop off our things at our new house, they could not give me a date. They waited until the last minute to schedule a truck, showed up an 8:00pm on Sunday when they were supposed to be there on Friday. They have no care for your time and expect you to be at their calling even if you have to take off work multiple times.
? If you think the owner, [redacted], is going to help you, think again. He is very rude and is not helpful at all. He always says “I promise to call you tomorrow”. In the 2 months I had to deal with this man, he called me 1 time, but promised he would call more than 15 times. He is just concerned if you paid him and how fast he can get you off the phone. He will also raise his voice whenever you ask a question like “do you know when the movers will be here?”.
? They lost about 25% of our things in the move and when I told them they did not care. When I went through the list with the owner [redacted], I told me “I will be in constant contact with you until we find your things”. Well, I have never heard from him since. I have left multiple message and the people in his office just say “I’ll give him the message”
? I gave them this list of things missing 4 times in a week and still could not determine what was missing. They lost our beds and my children had to sleep on the floor for 4 weeks!!!! When I called and told them they said “we were unaware you were missing your beds”. They showed no remorse that my family was sleeping on the floor.
? For their second trip to our house, they brought somebody else things to our house. They also demanded that I pay them again for something I already paid for and were very rude when I would not pay them again.
? It has been 8 weeks and they have found 20 out of 43 missing items. When I call now, I get “we are still looking” and that it, I really don’t believe they have even looked in 6 weeks.
? They damaged or lost over $11,000 worth of our possession in this move!!!!
? [redacted], the owner, treats his employees very badly. Every driver (at total of 8 visited our house) had negative things to say about the owner. They showed me pictures of their warehouse where other peoples items were stuffed in trailers and broken items all over the floor.
? Al
I truly have nothing positive to say about this experience. I work with hundreds of contracts in my job, and this is by far the worst company I have ever dealt with. The owner is only concerned with you paying him and nothing else. They are very disorganized, do not care about their customers and treat their employees very badly.
Please do not use them, it will cost you much more than you think.

Review: I hired this company to move our items from [redacted], Arizona to [redacted] Arizona on May 29th, 2015. I also informed them that we would need to have packers as well. I received a call on May 27th to confirm the move. I reminded the woman that confirmed that they were packing as well. She said yes and that the move would be complete on May 29th. The truck arrived at noon on the 29th. There were 4 movers there. The head mover looked around and then called his boss. He told me that his truck was not large enough to take all of our items but they were looking for a truck. No truck was found. When we got to the new location, I spoke with [redacted], the manager. He told me that he was trying to find something for Saturday or Sunday but he wasn't sure. I reiterated to him that we HAD to be out no later than Sunday as our lease was up and we still needed to clean the old house. On Sunday another truck showed up with a crew of 2 men. There were still many things that needed to be packed. The guys that came had no packing materials; they used what the other team had left. I ended up giving them my own packing materials and it still wasn't enough. Most of the items that needed to be packed were our dishes and glass wear. The team took 4 hours to finish and then brought our items to peoria.

When we started unpacking the items, we found broken and missing things. I had a crock pot that broke as well as a decorative bowl. A picture frame was broken, but the most difficult item was a glass shelf that fits into our china cabinet. We called them on June 2 when we discovered the broken items. They sent someone out to look over things. There was no response. My husband called them daily and got no response from the site. We finally received a claim form that needed to be notarized. We disputed the charge on our credit card but it was declined. This company has been non responsive and incredibly difficult to work with. They did not fulfill their end of the contract, and had I not gotten adamant that we needed to be out before Sunday, I feel they wouldn't have completed it. Not to mention we are still missing the glass and no one has done anything to replace it.Desired Settlement: I would like to be compensated for the items they broke and/or lost as well as nonfulfillment of the agreement. I had to drive up to Flagstaff twice to meet their teams.

Business

Response:

I am sorry that Mr. and Mrs. [redacted] are not satisfied with our service. We quoted the moved based upon the information provided by Mrs. [redacted] over the phone. When my crew arrived there was significantly more to move than expected. We spoke with them that morning that it would be best to load the truck with as many items as possible and we would have to pick up the remaining items before Sunday, because the lost possession of the home. My initial crew left the packing materials they brought for the second crew to be able to pack. My second crew arrived Sunday to load the remaining items. we delivered those items Sunday evening. We have not been paid for that portion of the services yet.We have been in constant contact with Mr. [redacted] in regards to his damages. My repair person has been to the home multiple times to repair damaged items and measure the broken glass. Mr. [redacted] requested the glass be delivered this week and that has been completed. I am glad to resolve any other issues if any remain.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is in response to All My Sons Moving (referred to as AMS in the text) in Phoenix Arizona. I would like to refute a few statements made by [redacted] in his initial message:“We quoted the moved based upon the information provided by Mrs. [redacted] over the phone. When my crew arrived there was significantly more to move than expected.”Response: I spoke to [redacted] (an employee of AMS) on the phone when I requested the quote. I told him we had a lot of books and items and told him the best thing to do would be to take what I was estimating and double that number. I relied on this company because they were MOVERS to be able to accurately estimate the amount of items. The fact that they did not confirm the amounts is not something I will not be held accountable for. It is the responsibility of the moving company to ensure that they are able to fulfill the contract we agreed to, not mine. “My initial crew left the packing materials they brought for the second crew to be able to pack.”Response: The initial crew left many small boxes and a few wardrobe boxes. They also left some paper. No blankets were left. When the new crew arrived on Sunday to pack, they looked at what was left and said, “We have no packing materials in the truck”. As the first individual started packing the dishes and glassware, he said to me, “I don’t think I have enough paper for everything”. I found some old plate padding that I had used when I first moved in for him to use. My paintings were stacked in the truck without any padding or blankets between them because there were no moving blankets to use. To help expedite the move, I personally packed up our entry way closet and one of our bathroom closets. These items made it ok. Because there was not enough packing material, our items were broken. Two of our paintings were damaged: One was knocked out of its mounting and the other had a broken picture frame. There were not enough packing materials included and the crew stated that when they came in to see what was left. “We have not been paid for that portion of the services yet.”Response: There was no bill submitted at any point for this portion of the services. I would not pay them anyways because they had already violated the contract when they failed to deliver the items on Friday, May 29th. The word “Yet” infers that a bill was submitted for our consideration.“We have been in constant contact with Mr. [redacted] in regards to his damages.”Response: This is simply not true. My husband’s name is not Mr. [redacted], it is Mr. [redacted] and he started calling AMS June 2 when we first noticed items were damaged and the glass to our china cabinet was missing. Each and every time he called, he was told someone would get back to him: no one did. My husband had to call daily to try to get status updates or information from the Phoenix office. Each and every time he identified himself, no one had any idea who he was or why he was calling. This went on until June 20, when we opted to notify our bank that we were disputing the charge. We received one email from the corporate office with the claims form. The Phoenix Branch never once gave us this information as we tried to resolve this dispute. If there was constant contact, it was because my husband initiated the calls, and not the other way around. “My repair person has been to the home multiple times to repair damaged items and measure the broken glass.”Response: The repair person came out to our home on 3 occasions. The first time was to assess the damage. He told us that he knew how unresponsive the office was, but he was on our side and would do what he could to expedite the process. We heard nothing until my husband called again to find out the status. The 2nd time he came out, he fixed a broken plate on our refrigerator and brought what he thought was the missing glass shelf; it wasn’t. Again he told us he was on our side and that he was going to do what he could to facilitate the glass. No word until July 16 when we finally received a call that the glass had been cut and was being returned. This was after we had disputed the moving costs on our credit card. “Mr. [redacted] requested the glass be delivered this week and that has been completed.”Response: My husband Mr. [redacted], (and he has stated this to [redacted] multiple times that his name is not [redacted]) did not request the glass be delivered this week. He requested that it be replaced back in June, when it was clear it had been lost. This was 3 weeks before the glass was done. “I am glad to resolve any other issues if any remain.”Response: There are other issues. We still have broken items that need to be replaced. This whole experience has been driven by my husband and me. There is absolutely no customer service from management at this facility. The movers and repair man were helpful and kind. It’s been the actions of the management (particularly [redacted] and [redacted]), that have left me unsatisfied. There is no proactive attempts to remediate this situation at all whatsoever. All actions were spurred when my husband called. The latest attempt to get the glass replaced was my husband calling [redacted] and teller her he would call her every single morning until there was resolution. This is not, in my opinion, an example of a company that believes in Customer Service. This has left me with the impression that the customer service ends once the bill has been paid. I made a huge mistake when I paid the bill Friday Night: I should have waited until the remainder of my items were picked up and delivered to my home. At least that way I could have ensured that the items were in good shape when they brought them in. To insinuate that AMS was not paid for a portion of a bill that was never submitted is, at best insulting. I stand by my previous request and now ask additionally that [redacted] apologize for not taking any responsibility for this matter. He has completely passed the buck in this complaint. Had he actually taken some responsibility for the long lag times and his team’s inability to plan for a move, I would be less stringent. To insinuate that I somehow did not give an accurate count of my items is an insult to me. I hired a moving company because I expected them to be able to move my items safely and securely. I trusted them to pack my items safely and get them there on time. They failed in at least 2 of those expectations. Because they do this all the time, I would expect them to be able to accurately assess what was needed. AMS did not. For the same reason I expected that my items would arrive safely and within the specified time frame. AMS did not do that either. Then when a remedy was requested by my husband it took AMS 6 weeks to respond, and that was because my husband called on a daily basis. Finally, to then insinuate that I deliberately did not pay an additional amount for the Sunday delivery is insulting. That was never submitted to me to pay. If I do not get the settlement I requested, I can live with that. I do not think however, that AMS has lived up to the high standards the Revdex.com requires from their members and they should not be accredited. Once the cash is in hand, they disappear, and do not hold themselves accountable for mistakes. Regards,[redacted]

Business

Response:

Response- I would like to apologize that we did not meet our customers’ expectations during her relocation with us. I would like us to get this resolved, in an effort to put this behind us I am going to offer a 20% discount on the move which is $569.00. Attached is the settlement agreement. Thanks and best regards,Ashley H[redacted]Director of Customer Care###-###-####

Business

Response:

Response- I would like to apologize that we did not meet our customers’ expectations during her relocation with us. I would like us to get this resolved, in an effort to put this behind us I am going to offer a 20% discount on the move which is $569.00. Attached is the settlement agreement. Thanks and best regards, Ashley HudnallDirector of Customer Care469-461-5000 x 1012

Review: I am missing items from a move I hired the movers to move me. The item is a candle stick holder which is about 4ft long in length. I have called 3 different times about the item and management has failed to call me back.Desired Settlement: I want my item returned or the whole job refunded to me.

Business

Response:

Mr. [redacted] has contact us on multiple occasions in regards to his missing candlestick holder. We have spoken with him on each call as well as I have left him multiple messages in regards to his missing item. His move went from Glendale to Tempe on the morning of July 1. His move took a total of 2 1/2 hours. It was not a very big shipment. My crew checks the truck at the end of each job to make sure the truck is empty and everything has been delivered. Mr. [redacted] says he was not there when this check happened on his move. I personally spoke with him to hear his claim. I apologized and notified him that I would look into his situation. he told me the item was priceless and he would accept nothing less than replacement of his item. I told him of our procedures and that I would contact the client that moved on his truck that afternoon. I did speak with that client, she did not she the item in question on the truck when my men arrived and the truck was empty when we left. I contacted Mr. [redacted] and advised him of the results of my call. I again apologized to him told him that I would email a claims packet. He would need to fill out the claims packet and submit back to me and we would be glad to come to a settlement. I also notified him that if he truly thought the item was missing to please file a police report and we would gladly cooperate with the investigation. I have not received the claim form as yet. I have left Mr. [redacted] another message today in an effort to resolve his complaint. I truly do not believe my men took his item, but want to find a way to make him a satisfied customer.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Good afternoon Mr. [redacted],I received information from the Revdex.com with your response to my claim and needless to say after reviewing your statement to them I will be seeking a full refund of the $407. I changed my mind of agreeing to $200 based on the following issues:1. Failure of management to follow through on multiple attempts of following up with me in returning my calls including yourself Mr. [redacted]2. I was never sent a claim packet from yourself or any of your employee's to my email [redacted].[redacted] until today when we spoke on 7/23/2015, when I just wanted to end this whole process all together3 You never advised me on contacting the police, I'd advise you I would take that necessary step4. And finally there is to many inaccuracy ranging from yourself and employees.I will be forwarding this information to the Revdex.com and the office of attorney general. I believe you have not put your best foot forward in good faith with resolving this issue. That is my reason of change of heart. We can settle this issue now for a full refund or let it play out through the system.

Regards,

What started out to be great service to get our business is now a total nightmare!

All My Son's Moving have lost, damaged and stole items during our move. We never received a copy of the "bill of landing" we signed in a rush during the move so the would unload the truck or a final billing receipt (just found the charge on our credit card).

We have now received a copy of the "billing of landing" and it is so obvious it has been altered.

I cannot even express how upsetting and financially draining all this has been with no assistance from the local Phoenix office and Ron the owner. I contacted directly the TX headquarters for assistance now. They are very friendly but our $6k claim came back as a $800 offer. This is not how it will end. Don't hire this company!

Review: We had two truck loads of items loaded with a promised delivery date between 5/5/15-5/19/15; to date only one truck load of items had been delivered (it is currently 7/20/15). We made multiple attempts to contact the Phoenix office and contact with our new local office have not lead to the delivery of our second truckload of items, yet payment in full was processed by All My Sons Moving upon delivery of the first truck load of items. We have been told our items will ship on multiple occasions yet two months later we still have not received the remainder of our shipment. We also received our first shipment with numerous damages to the point that several items are a complete loss and are missing the assembly parts for most of our furniture.Desired Settlement: I would like the delivery of our final items as well as a price adjustment/partial refund since the delivery date is currently more than two months delinquent from the promised delivery date in our moving contract and we paid for more workers to come unload items than actually showed up for the first delivery.

Business

Response:

We have been in contact with [redacted] and [redacted] in regards to the overflow items unable to fit on the initial shipment to their North Carolina home. Their shipment came in overweight and we are not able to transit more than the legal weight on any of our trucks. We have 6 Pieces of fence and 2 ladders yet to deliver. The items are loaded on a truck and headed in their direction. I notified [redacted] of this once the truck was loaded. [redacted] did contact us in regards to her claim on June 3, 2015. A claims packet was mailed to her home on June 4, 2015. We have not received her completed claims packet to date. Once we receive the list of damaged items, we will be glad to work a settlement out. I truly apologize for the delay, but we cannot have more weight on the trucks than legally allowed.Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

All My Sons Moving responded that only fence panels and a ladder are yet to be delivered; below is a list of items we have not received yet All My Sons Moving loaded these items from our property to be delivered:Craftsman Riding Lawn mower (Craftsman 25 horse power, hydrostatic transmission, 48 inch wide cutting deck, with 3 bin grass collecting system)12 foot extension ladder10 foot step ladderIndustrial strength moving dolly4 boxes of ceramic floor tile 3 ft high ceramic amphora outdoor vase3 gallon SOLO back pack sprayerQty 4: custom made, 16ft long by 5 ft high, heavy gauge, welded grid livestock panels with assembly hardwareQty 2: custom made, 14ft long by 5 ft high panels with gates, heavy guage, welded grid livestock panels with assembly hardwareIn regards to the load being overweight; it was the estimate given to us by All My Sons Moving company that listed the delivery date of 5/9-5/19 and a representative from All My Sons Moving Co. ( [redacted]) had seen all our items to be shipped when the price and delivery dates were given. Our price of $7,615.46,was paid in full per the contract on 5/19/2015, and now (2 months later) we have not received our shipment, yet full payment was collected.Lastly, we have not submitted the damage complaint form as not all our items have been delivered and are awaiting to complete and submit the damage complaint form when all items have been delivered.

Regards,

Review: We hired All My Sons Moving and Storage to move our home furnishings. They provided 3 men for the job, however at some point during the morning one of the crew members left sick. I was never contacted by the foreman regarding the change, but was assured when I called the job would be completed on time. The job went 3 hours over the estimated time and I was charged the additional hours, and had to file an appeal for a refund.

Several furniture items, most importantly a bunk bed, were assembled wrong. The top bunk broke while my son was in it (he was not injured). I filed a claim with the company’s insurance carrier, and was never contacted by phone or mail. I finally called and was offered $40.00. I re-submitted a claim and was told I was now being offered nothing.

I gave All My Sons Moving and Storage the opportunity to work out a compromise, but never contacted.

The move was unorganized and unprofessional. I would like compensation for the broken bunk bed.Desired Settlement: compensation for damaged furniture

Business

Response:

Ms. [redacted] I do apologize for the inconvenience that occurred, unfortunately sometimes people do become Ill during the job. I can understand your frustration on the situation evolved, in good faith. In order to make this right for you we did drop down the rate to a two man rate vs. a 3 man rate which was the correct thing to do. In addition we waived any over time charges which would have put the bill way over and we understand that the man becoming Ill could have driven those costs up. The contract that we have signed from you also explains that standard valuation for loss of any household goods is .60 cents per pound. We have a claim company that does handle all an any of our claims; what I can do is I can re-open that claim so that you may file the damage once more. Once you file for the damage we the claim company can provide you with a settlement check based on the agreement. Once again I do apologize for any inconvenience this may have caused.

If you have any questions do not hesitate to contact our office

Sincerely,

All My Sons Moving & Storage

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Review: All my sons moving, moved me from [redacted], az to [redacted], co. They damaged my new $3300 refrigerator, lost my pub style dining room table base, lost my 10' foldable table, broke my desk, broke my book case, and cracked a few of my ceramic decorative items. I processed a claim with them for the damaged and lost items, and they sent me a letter stating that they'll only pay .60 cents per pound of each item damaged or lost. So my 350 pound refrigerator that costs $3300 dollars, they will give me $210. I called the claims processor [redacted], and he basically said take it or leave its their policy and it was signed on the first day. When the sales man come and inspects the house and get paperwork done he says "we'll take care of you and even have insurance to cover any possible issues, but those don't really happen just sign here if you want the coverage" they surely don't point out how extremely shady the coverage is. I don't think its remotely right that over $4000 dollars worth of my stuff can be justified with a $307 check.Desired Settlement: I would like all missing, and broken items replaced, and/or repaired back to new.