All My Sons Moving & Storage of Raleigh

My husband and I have moved many times, including several international moves, and this was by far the worst experience we have ever hadAll My Sons sent an inadequate number of movers for the job, grossly underestimated the time needed, spent hours instead of the scheduled hours to pack and load our belongings, broke or damaged over items during the move, and lost at least separate boxes containing clothing, books, and pantry items
Our initial interactions with All My Sons actually went relatively smoothlyThe guy who came out to give us an estimate seemed thorough and professional, and the estimate (for both packing and moving) came in lower than any of the others we receivedThe move-out job was estimated to take hours, and I specifically asked whether that included both packing AND loading the truck, and whether we needed to set aside daysI was told that the hours was for both packing and loading
On the day we were scheduled to move out, a crew of movers showed up and began packingAfter a couple hours, it became clear that they were behind schedule, and they started calling the office to request more moversMy husband also called to request more guys, especially as evening came and only one story of our two-story townhome was packed upWe were told that there were no more movers availableThe original movers kept packing throughout the night, and the job was not completed until the following morning, almost hours after they had begun
Not only did this create an extremely stressful situation, but it also meant that we did not have time to clean the house before our buyer did her final walk-through, and it also meant that many of our items were packed extremely poorly, in some cases literally thrown into boxes with no packing paper or packing materials of any kindThis resulted in a very large number of broken and damaged items, as we discovered when we moved into our new house a week later and began unpacking our things
After days of storing our items, All My Sons came to our new home to unload our belongings and reassemble our furnitureThey did send more movers this time, and the job was completed by later that same eveningHowever, as our furniture was brought in, we noticed scrapes and scratches on a number of pieces that had definitely not been there beforeSeveral smaller bookshelves were cracked and brokenAs we opened boxes and began unpacking our belongings, we found many broken items, including a number of irreplaceable things that we had either received as wedding gifts or acquired together overseas
During previous moves, we have had perhaps or (and in some cases, zero) items damagedIn this move, we had over items damagedIn addition, there was massive evidence of incompetent packing, which was no doubt made worse as the original crew of movers ran out of time and started rushing to complete the jobMany items, including an expensive printer, a small TV, and framed pictures, were put into boxes with literally no paper, bubble wrap, or packing materials of any kindFragile items were thrown together, loose and unwrapped, alongside bare screwsMy wedding dress and my husband's suits were at the bottom of two different boxes, crumpled beneath clothes, blankets, and shoes, instead of being hung in wardrobe boxes like much of our other clothing
Most inexplicable is the fact that, after going through all our boxes, we are still missing at least separate groups of itemsclothing (including several pairs of expensive designer jeans), an entire bookshelf's worth of children's books (the bookshelf did arrive broken and cracked, but the books are nowhere to be found), and a box of items from our pantryWhen we called to ask about the missing items, we were told that there were no boxes of ours left in the warehouse, and that the warehouse manager had personally supervised the unloading and reloading of our crates into and out of the warehouseThey have no explanation for where our missing items might be or how they could have disappeared
For this move, we went with the standard basic insurance coverage, thinking that our belongings should be safe considering the fact that we were moving only a few miles away and storing our items for only a few daysNow that so many of our items have been damaged or lost/stolen, we will need to submit a claim to recover a little bit of the money we will need to spend in order to repair and replace our belongingsThe maximum we can get is cents per pound of damaged/missing items
In conclusion, our experience with All My Sons Moving & Storage was truly terrible, and we would NOT recommend their services to anybody

and this was by far the worst experience we have ever hadAll My Sons sent an inadequate number of movers for the job, grossly underestimated the time needed, spent hours instead of the scheduled hours to pack and load our belongings, broke or damaged over items during the move, and lost at least separate boxes containing clothing, books, and pantry items
Our initial interactions with All My Sons actually went relatively smoothlyThe guy who came out to give us an estimate seemed thorough and professional, and the estimate (for both packing and moving) came in lower than any of the others we receivedThe move-out job was estimated to take hours, and I specifically asked whether that included both packing AND loading the truck, and whether we needed to set aside daysI was told that the hours was for both packing and loading
On the day we were scheduled to move out, a crew of movers showed up and began packingAfter a couple hours, it became clear that they were behind schedule, and they started calling the office to request more moversMy husband also called to request more guys, especially as evening came and only one story of our two-story townhome was packed upWe were told that there were no more movers availableThe original movers kept packing throughout the night, and the job was not completed until the following morning, almost hours after they had begun
Not only did this create an extremely stressful situation, but it also meant that we did not have time to clean the house before our buyer did her final walk-through, and it also meant that many of our items were packed extremely poorly, in some cases literally thrown into boxes with no packing paper or packing materials of any kindThis resulted in a very large number of broken and damaged items, as we discovered when we moved into our new house a week later and began unpacking our things
After days of storing our items, All My Sons came to our new home to unload our belongings and reassemble our furnitureThey did send more movers this time, and the job was completed by later that same eveningHowever, as our furniture was brought in, we noticed scrapes and scratches on a number of pieces that had definitely not been there beforeSeveral smaller bookshelves were cracked and brokenAs we opened boxes and began unpacking our belongings, we found many broken items, including a number of irreplaceable things that we had either received as wedding gifts or acquired together overseas
During previous moves, we have had perhaps or (and in some cases, zero) items damagedIn this move, we had over items damagedIn addition, there was massive evidence of incompetent packing, which was no doubt made worse as the original crew of movers ran out of time and started rushing to complete the jobMany items, including an expensive printer, a small TV, and framed pictures, were put into boxes with literally no paper, bubble wrap, or packing materials of any kindFragile items were thrown together, loose and unwrapped, alongside bare screwsMy wedding dress and my husband's suits were at the bottom of two different boxes, crumpled beneath clothes, blankets, and shoes, instead of being hung in wardrobe boxes like much of our other clothing
Most inexplicable is the fact that, after going through all our boxes, we are still missing at least separate groups of itemsclothing (including several pairs of expensive designer jeans), an entire bookshelf's worth of children's books (the bookshelf did arrive broken and cracked, but the books are nowhere to be found), and a box of items from our pantryWhen we called to ask about the missing items, we were told that there were no boxes of ours left in the warehouse, and that the warehouse manager had personally supervised the unloading and reloading of our crates into and out of the warehouseThey have no explanation for where our missing items might be or how they could have disappeared
For this move, we went with the standard basic insurance coverage, thinking that our belongings should be safe considering the fact that we were moving only a few miles away and storing our items for only a few daysNow that so many of our items have been damaged or lost/stolen, we will need to submit a claim to recover a little bit of the money we will need to spend in order to repair and replace our belongingsThe maximum we can get is cents per pound of damaged/missing items
In conclusion, our experience with All My Sons Moving & Storage was truly terrible, and we would NOT recommend their services to anybody

My move with All My Sons was NOT a good experience Three employees showed up and because there was a chance for rain they only had our move scheduled for the daySo, they took their sweet time loading and unloading Based on a previous move with the same company they milked 1/hour time out of the move At $an hour that is a $expense We repeatedly asked them to speed things up and they acted like they only had one set of hand trucks (they had two) so, I offered up my hand trucks just to move things along
I called the office on the Monday after the move to voice my concerns and after the lady that answered the call let me go through my whole complaint she said "you will need to talk to the Office Manager" and I have left him two voice mails and he has not responded

We used All My Sons service to move to a new place. It was worst Move ever. First they didn't wrap the mattress and furniture properly and made them all dirty and lost a bunch of nuts and bolts. Second the refused to take of their shoes off and were extremely rude. I called their office to complain and they didn't seem to care. I would never use their service ever again.

We wanted to move two small homes into one and the rep said one truck will do. The move out went way too long because they didn't have a truck big enough to move everything. They needed a second truck which confused them to no end. The movers themselves were decent; two were great, two were marginal. The move in was a disaster. Damaged many items, lost pegs and small items for shelving, lost a 7 foot ladder, personnel was shoddy and the customer service personnel were abusive and confused. STAY AWAY from All My Sons.

took 7 hours to move less than 10 miles into a storage unit - 4 rooms of furniture and everything all packed they milk it for the longest time possible - including cig breaks - one of the guys said he only had 7 cigarette
There were 4 guys and they mistreated my property dumping one of the containers on the ground. twisting and breaking the bifold doors to the laundry room - the track had to be replaced - All my sons did pay for that
My stage containers were heavy duty and brand new - In the storage unit I notice one of the handles were off - I said something and they found it - but have no confidence that anything delivered was not damaged. They have you do all these initially right before the move - I said that I did not want an estimate - I initialed, but I was never even offered a full estimate Only a price of $169 an hour including an hour for travel, should have taken no more than 3 - 4 hours at the most - I should not have to pay for their goofing around and cig breaks - I left for the storage facility after the truck was loaded and told the guys I would meet them there - I did all the paperwork and still waited another 25 minutes for them, and then they drove past the place to to extend the time to the longest possible. I would never use them again and I am telling everyone I know

My move with All My Sons was NOT a good experience. Three employees showed up and because there was a chance for rain they only had our move scheduled for the day..... So, they took their sweet time loading and unloading. Based on a previous move with the same company they milked 1 1/2 hour time out of the move. At $150 an hour that is a $225.00 expense. We repeatedly asked them to speed things up and they acted like they only had one set of hand trucks (they had two) so, I offered up my hand trucks just to move things along.
I called the office on the Monday after the move to voice my concerns and after the lady that answered the call let me go through my whole complaint she said "you will need to talk to the Office Manager" and I have left him two voice mails and he has not responded.

I was told my belongings would not be co-mingled and stored in a locked area. When my furniture arrived, my piano, sofa, 2 ladder were missing.My belongings were obviously stored with other customers'. They tried to leave another customer's sofa at my house to replace the one they lost. I gave a detailed list of items broke and the weight as the customer service rep requested. They said they would pay for the damages according to the weight of the items. They countered with 25% of the weight. When I asked where how this weight was derived, they said they have their own system. Now they will not speak with me. I sent 3 registered letters and I have called several times.Desired SettlementI would like for them to pay me for the damages.Business Response Good morning, the ladder, couch and piano have been delivered, we offered a settlement based on our legal obligation of $0.60 per pound per article, based on the weight the valuation was Valuation: 389 lbs x .60 = $233.40. We have gone above that amount and offered the customer $700.00, a settlement agreement was sent to the customer on 9/12/16. thank you.

My husband and I have moved many times, including several international moves, and this was by far the worst experience we have ever had. All My Sons sent an inadequate number of movers for the job, grossly underestimated the time needed, spent 22 hours instead of the scheduled 9 hours to pack and load our belongings, broke or damaged over 30 items during the move, and lost at least 3 separate boxes containing clothing, books, and pantry items.
Our initial interactions with All My Sons actually went relatively smoothly. The guy who came out to give us an estimate seemed thorough and professional, and the estimate (for both packing and moving) came in lower than any of the others we received. The move-out job was estimated to take 9 hours, and I specifically asked whether that included both packing AND loading the truck, and whether we needed to set aside 2 days. I was told that the 9 hours was for both packing and loading.
On the day we were scheduled to move out, a crew of 3 movers showed up and began packing. After a couple hours, it became clear that they were behind schedule, and they started calling the office to request more movers. My husband also called to request more guys, especially as evening came and only one story of our two-story townhome was packed up. We were told that there were no more movers available. The original movers kept packing throughout the night, and the job was not completed until the following morning, almost 22 hours after they had begun.
Not only did this create an extremely stressful situation, but it also meant that we did not have time to clean the house before our buyer did her final walk-through, and it also meant that many of our items were packed extremely poorly, in some cases literally thrown into boxes with no packing paper or packing materials of any kind. This resulted in a very large number of broken and damaged items, as we discovered when we moved into our new house a week later and began unpacking our things.
After 6 days of storing our items, All My Sons came to our new home to unload our belongings and reassemble our furniture. They did send more movers this time, and the job was completed by later that same evening. However, as our furniture was brought in, we noticed scrapes and scratches on a number of pieces that had definitely not been there before. Several smaller bookshelves were cracked and broken. As we opened boxes and began unpacking our belongings, we found many broken items, including a number of irreplaceable things that we had either received as wedding gifts or acquired together overseas.
During previous moves, we have had perhaps 1 or 2 (and in some cases, zero) items damaged. In this move, we had over 30 items damaged. In addition, there was massive evidence of incompetent packing, which was no doubt made worse as the original crew of movers ran out of time and started rushing to complete the job. Many items, including an expensive printer, a small TV, and framed pictures, were put into boxes with literally no paper, bubble wrap, or packing materials of any kind. Fragile items were thrown together, loose and unwrapped, alongside bare screws. My wedding dress and my husband's suits were at the bottom of two different boxes, crumpled beneath clothes, blankets, and shoes, instead of being hung in wardrobe boxes like much of our other clothing.
Most inexplicable is the fact that, after going through all our boxes, we are still missing at least 3 separate groups of itemsclothing (including several pairs of expensive designer jeans), an entire bookshelf's worth of children's books (the bookshelf did arrive broken and cracked, but the books are nowhere to be found), and a box of items from our pantry. When we called to ask about the missing items, we were told that there were no boxes of ours left in the warehouse, and that the warehouse manager had personally supervised the unloading and reloading of our crates into and out of the warehouse. They have no explanation for where our missing items might be or how they could have disappeared.
For this move, we went with the standard basic insurance coverage, thinking that our belongings should be safe considering the fact that we were moving only a few miles away and storing our items for only a few days. Now that so many of our items have been damaged or lost/stolen, we will need to submit a claim to recover a little bit of the money we will need to spend in order to repair and replace our belongings. The maximum we can get is 60 cents per pound of damaged/missing items.
In conclusion, our experience with All My Sons Moving & Storage was truly terrible, and we would NOT recommend their services to anybody.","neg-4

Complaint for unsatisfactory service and billing. On September 25th 2015 I had a scheduled move with All My Sons for service $114.00 an hour. The apartment was 2 bedroom 1 baths to a 2 bedroom townhome in the same town - Apex. The job was to take 4 hours plus driving time totaling $454.00, however All of My Sons came to my home 2 hours later than scheduled time (9am) and the job ended at midnight - totaling 12 hours. The company tried to charge $1200.00 for the job, yet the lead injured himself, and the work stopped for 3 hours until another man took his place. It started to rain around 2pm which they stopped working for 2 hours. All of My Sons attempted to charge me for all the time, and wouldn't unload the remaining items in the truck unless I agreed to pay them $800.00. They broke my grandfather clock and base, lamps, and computer table. They left all the boxes downstairs and refused to put them in them in the correct room. They left the beds broken down, and wouldn't connect the appliance. The company told me that they will not be liable for any items broken, and they will not work for free. I am writing to hope that this doesn't happen to no one else.Desired Settlement The clock no longer works, and it was in my family for over 28 years. My father brought it from Korea during his Military Service. This Company over charged my family and I for the unsatisfactory service, but for the treatment of my property cannot be forgiven. The glass at the top of the clock, the insides, and the base is broken. The clock should be fixed by a professional clock repairman or equal value of the Grandfather clock. Business Response /[redacted]/Contact Name and Title: [redacted], OwnerContact Phone: XXXXXXXXXXContact Email: [redacted]@allmysons.comTo Whom It May Concern:First, I would like to apologize for the delay in getting this response to you. We have been under construction for a remodel and have been playing catch-up. I also would like to apologize that you received this complaint as I am not sure as to why you did. On Friday the 25th of September 2015 we performed a move for this customer. Our men arrived at 11:45am and got to work. At 4:15pm we received a phone call stating that the driver on our job was struck in the head by a chair that he was injured and needed to be replaced. We immediately stopped the clock at 4:15pm while we assessed the situation and got a replacement driver out to the job site. At 5:15pm the replacement driver arrived and took over the job allowing the injured person to leave. We then completed the job at 10:00pm. The shipper was billed from 11:45am - 4:15pm and then from 5:15pm - 10:00pm for a total of 9.25 hours in labor and then 1 hour of travel for a grand to total of 10.25 hours. Her hourly rate for the first 8 hours was $114.00 for a total of $912.00 plus 2.25 hours of overtime at the rate of $171.00 for a total of $384.75. This brought her entire bill to $1296.75. However, do to the shipper's patience and courtesy to our injured driver we offered to waive the overtime rate and charge her just straight time at the rate of $114.00. This brought her adjusted total to $ 1,168.50. This in turn gave her a discount in the amount of $128.25. The shipper then acknowledged that she had damages that she wanted to report. We advised her that she had 2 options. The first option would be to file the claim form as per NC Statute and that her claim would be processed in full accordance of the NC Utilities Commission Guidelines and her contract in the amount of sixty cents ($0.60) per pound per article. Based off the Standard weights of a grandfather clock (90lbs.) this would have resulted in a check in the amount of $54.00. The other option was to settle the claim directly in which she was offered $354.00. This was more than 6 times the legal liability per NC Statute. She agreed and we collected the agreed upon amount of $850.00. I have attached copies of the shipper's paperwork confirming the charges, discounts and the liability chosen by the shipper in the amount of Sixty Cents ($0.60) per pound per article. I have also included a copy of the pamphlet provide to the shipper from the NC Utilities Commission covering liabilities and claims. The Revdex.com is aware that moving companies in NC are highly regulated by the NC Utilities Commission and the Revdex.com even has the liabilities listed on their website confirming the liabilities offered by the NC Utilities Commission. Per NC Utilities Commission rules and guidelines, NC Tariff and NC Statute should the shipper wish to file a claim for damages the NC Utilities Commission would require her to pay her bill in full which means she would have to provide a payment to us in the amount of $354.00. Though I would not advise this as stated above the maximum liability she would receive for the damaged grandfather clock would be $54.00. If this is what the shipper wishes to do we have no problem following that process. I have attached a claim form for her to fill out and return back to us along with her payment in the amount of $354.00. We will then forward her claim and her documents to the NC Utilities Commission for processing. Once the claim has been processed we will forward all documentation to the shipper and the Revdex.com for confirmation. Of course should the Revdex.com need anything from me please feel free to contact me at any time.Consumer Response /[redacted]/That is false information provided by the company, which I was quoted 114.00 an hour, and I will not accept there terms of the letter. Please post my Letter to the Revdex.com, and I would like to close this request due to both parties not meeting and understanding. Please post my original complaint.

and this was by far the worst experience we have ever had. All My Sons sent an inadequate number of movers for the job, grossly underestimated the time needed, spent 22 hours instead of the scheduled 9 hours to pack and load our belongings, broke or damaged over 30 items during the move, and lost at least 3 separate boxes containing clothing, books, and pantry items.
Our initial interactions with All My Sons actually went relatively smoothly. The guy who came out to give us an estimate seemed thorough and professional, and the estimate (for both packing and moving) came in lower than any of the others we received. The move-out job was estimated to take 9 hours, and I specifically asked whether that included both packing AND loading the truck, and whether we needed to set aside 2 days. I was told that the 9 hours was for both packing and loading.
On the day we were scheduled to move out, a crew of 3 movers showed up and began packing. After a couple hours, it became clear that they were behind schedule, and they started calling the office to request more movers. My husband also called to request more guys, especially as evening came and only one story of our two-story townhome was packed up. We were told that there were no more movers available. The original movers kept packing throughout the night, and the job was not completed until the following morning, almost 22 hours after they had begun.
Not only did this create an extremely stressful situation, but it also meant that we did not have time to clean the house before our buyer did her final walk-through, and it also meant that many of our items were packed extremely poorly, in some cases literally thrown into boxes with no packing paper or packing materials of any kind. This resulted in a very large number of broken and damaged items, as we discovered when we moved into our new house a week later and began unpacking our things.
After 6 days of storing our items, All My Sons came to our new home to unload our belongings and reassemble our furniture. They did send more movers this time, and the job was completed by later that same evening. However, as our furniture was brought in, we noticed scrapes and scratches on a number of pieces that had definitely not been there before. Several smaller bookshelves were cracked and broken. As we opened boxes and began unpacking our belongings, we found many broken items, including a number of irreplaceable things that we had either received as wedding gifts or acquired together overseas.
During previous moves, we have had perhaps 1 or 2 (and in some cases, zero) items damaged. In this move, we had over 30 items damaged. In addition, there was massive evidence of incompetent packing, which was no doubt made worse as the original crew of movers ran out of time and started rushing to complete the job. Many items, including an expensive printer, a small TV, and framed pictures, were put into boxes with literally no paper, bubble wrap, or packing materials of any kind. Fragile items were thrown together, loose and unwrapped, alongside bare screws. My wedding dress and my husband's suits were at the bottom of two different boxes, crumpled beneath clothes, blankets, and shoes, instead of being hung in wardrobe boxes like much of our other clothing.
Most inexplicable is the fact that, after going through all our boxes, we are still missing at least 3 separate groups of itemsclothing (including several pairs of expensive designer jeans), an entire bookshelf's worth of children's books (the bookshelf did arrive broken and cracked, but the books are nowhere to be found), and a box of items from our pantry. When we called to ask about the missing items, we were told that there were no boxes of ours left in the warehouse, and that the warehouse manager had personally supervised the unloading and reloading of our crates into and out of the warehouse. They have no explanation for where our missing items might be or how they could have disappeared.
For this move, we went with the standard basic insurance coverage, thinking that our belongings should be safe considering the fact that we were moving only a few miles away and storing our items for only a few days. Now that so many of our items have been damaged or lost/stolen, we will need to submit a claim to recover a little bit of the money we will need to spend in order to repair and replace our belongings. The maximum we can get is 60 cents per pound of damaged/missing items.
In conclusion, our experience with All My Sons Moving & Storage was truly terrible, and we would NOT recommend their services to anybody.

I received a discount from an AMS employee on my NC to Fl move. AMS refused to honor the discount and changed the amount charged in their receipt On May 2015 I hired All My Sons (Raleigh, NC) for long distance moving - North Carolina to Florida. The estimated cost was $4,900.00. I paid $980.00 in advance (20% of the cost) with a balance due of $3,920.00 to be paid upon delivery of the household goods. On June 12 - the truck was loaded by two adults and two young boys. The delivery date was set for June 16. Only the two adults (the driver and his assistant) showed up at my door on June 16 to unload the truck. Once all the household goods were unloaded the driver called All My Sons headquarters using his cell phone . He was still talking to headquarter when he wrote the amount of $3,090.00 on the credit card payment slip. He hung up the phone and using a portable credit card reader processed my credit card for that amount. He handled me the customer copy slip then said that instead of $3,920.00 he was charging $3,090.00 - a discount of $830.00. When I received my credit card bill it reflected a charge of $3,920.00 instead of the expected $3,090.00 - I immediately called All My Sons and talked to the estimator. I explained to him what took place on the delivery day and his response was that the drivers are not authorized to offer discounts. I told him that the receipt I have on hands tells a different story and therefore I will be contacting my credit card customer services to dispute the charges. His response was - that he will address the issue to the management and will call me back. I disputed the charges through my credit card customer service but All My Sons used as backdrop the contract agreement and conveniently changed the amount from $3,090.00 to $3,920.00 on the original receipt by just writing over the numbers refusing to accept responsibility. Neither did I receive a call back from All My Sons during the process.In addition to the fiasco with the credit card charges - after I finally finished unpacking I realized that several boxes containing valuable and irreplaceable items were missing. I can understand loses during the moving process caused by broken or damaged items but there shall not be room for loses by missing/stolen items. On this I can only say that not all the loaded boxes made it from NC to Florida.Desired SettlementAn employee represents the company for which he/she works - both in and out of the work place. If I hire a company to do a job and an employee representing such a company offers me a discount, who am I as a customer to judge whether he/she is or is not authorized for such actions? However it is the company responsibility to ensure people they hire have passed background checks and are trustworthy to represent, and bare the company name or logos - specially when moving people personal belongings. It will be fair for All My Sons to accept responsibility for the actions of their employees they hire. It will be fair All My Sons reimburses me the $830.00 I paid back to the credit cardBusiness Response /[redacted]/To Whom It May Concern:First, I would like to apologize that you received this complaint. I have attached copies of all of the shippers paperwork none of which show, notate or acknowledge any type of discount. Any discounts that would have been approved would have been properly documented in full accordance with State Law & Federal Law. The shipper has filed a claim for damages and it has been processed however, the shipper has decided to stop payment on his credit card which has put a stop to the claims process. As stated in his contract and per Federal and State Law and on the Revdex.com Website payment must be received in full in order to file a claim for damages. As it stands now the shipper is aware of the current non payment status. Once that has been addressed and the funds returned we will then forward the shipper his claim settlement as required.I have attached copies of the shippers paperwork for verification. Should you have any questions or should you need anything else please feel free to contact me at any time. Consumer Response /[redacted]/In their response AMS is dancing around the real issue. My credit card was charged for two different amounts on the delivery date. AMS conveniently altered the numbers to claim the amount due on the contract disregarding what was written on the credit card receipt the employee processed and therefore covering for his action. Is that legal? I am the customer - I hired AMS to do a job. I trusted AMS with all my personal possessions. I was given a discount by an AMS representative at the time of delivery and that should be the end of that. If the employee is unethical why should I be responsible for his actions? It should be AMS responsibility to ensure they hire trustworthy employees by doing a thorough background/drug investigation, etc. I did not issue a credit card reader to the AMS employee to do the job on the field - it was AMS who issued the credit card reader. So why should I be responsible for how this employee uses this piece of equipment? I was not instructed by AMS to call the Raleigh office to provide the credit card information at delivery. The reason for that is because AMS trusted the employee to do the job right. I am sure if there was any doubt on the employee character he would not carry the reader and I would have been instructed to call the Raleigh office. Not everything that was loaded in NC in the truck made it to Florida. I missed some valuable items that were packed by me which I did not include in the list submitted in my claim to AMS. I am not claiming what I did not submitted before but like I stated before am I at fault for those missing boxes as well? Where does AMS responsibility begin??Final Consumer Response /[redacted]/(The consumer indicated he/she ACCEPTED the response from the business.)AMS stated on the Revdex.com website they are an ethical company. In the pass * I have dealt with smaller companies with less capital than AMS which ethical business practices exceeds those of AMS. AMS has in their payroll employees that in a court of law are considered criminals. These so called AMS employees are taking advantage of AMS customers by robbing them of their possessions during the moving process. I can see the old saying "the customer is always right" does not apply to AMS. Nowadays business reputation is not important and therefore AMS will have to live with that. Looking back at all this experience with AMS I considered myself lucky. Considering AMS employees are not being properly screened for criminal background - this whole incident could have been worst. Since AMS is not taking responsibility for their employees actions - I am not interested in adding anything to the claim I've filed with AMS for the damaged or stolen items. Thanks anyway for the offer.Final Business Response /[redacted]/To Whom It May Concern:In response to the customers recent rebuttal. We have already provided proper documentation including the Estimated Cost of Services Form, the Household Goods Bill of Lading and Copies of signed receipts reflecting the amount the customer was charged. The customer was charged in full accordance of his contract and not a penny more. Payment is always discussed and clarified with the customer multiple times starting on the day the estimate is performed, again during booking and again prior to the move during a confirmation call. As stated on the Revdex.com website we are an ethical company and abide by our contracts 100%. In regards to the shippers claim: If there are additional items that he wishes to now add to his claim he is more than welcome to do so. We have been trying to resolve this claim for some time now but have not been able to move forward do to the fact that the bill for services was not paid as agreed. I have attached another claim form if the shipper would like to fill it out with the additional items. Upon receipt of the additional claim and receipt of payment in full we will process his claim immediately. Should you have any additional questions we will be more than happy to help.

My husband and I have moved many times, including several international moves, and this was by far the worst experience we have ever had. All My Sons sent an inadequate number of movers for the job, grossly underestimated the time needed, spent 22 hours instead of the scheduled 9 hours to pack and load our belongings, broke or damaged over 30 items during the move, and lost at least 3 separate boxes containing clothing, books, and pantry items.
Our initial interactions with All My Sons actually went relatively smoothly. The guy who came out to give us an estimate seemed thorough and professional, and the estimate (for both packing and moving) came in lower than any of the others we received. The move-out job was estimated to take 9 hours, and I specifically asked whether that included both packing AND loading the truck, and whether we needed to set aside 2 days. I was told that the 9 hours was for both packing and loading.
On the day we were scheduled to move out, a crew of 3 movers showed up and began packing. After a couple hours, it became clear that they were behind schedule, and they started calling the office to request more movers. My husband also called to request more guys, especially as evening came and only one story of our two-story townhome was packed up. We were told that there were no more movers available. The original movers kept packing throughout the night, and the job was not completed until the following morning, almost 22 hours after they had begun.
Not only did this create an extremely stressful situation, but it also meant that we did not have time to clean the house before our buyer did her final walk-through, and it also meant that many of our items were packed extremely poorly, in some cases literally thrown into boxes with no packing paper or packing materials of any kind. This resulted in a very large number of broken and damaged items, as we discovered when we moved into our new house a week later and began unpacking our things.
After 6 days of storing our items, All My Sons came to our new home to unload our belongings and reassemble our furniture. They did send more movers this time, and the job was completed by later that same evening. However, as our furniture was brought in, we noticed scrapes and scratches on a number of pieces that had definitely not been there before. Several smaller bookshelves were cracked and broken. As we opened boxes and began unpacking our belongings, we found many broken items, including a number of irreplaceable things that we had either received as wedding gifts or acquired together overseas.
During previous moves, we have had perhaps 1 or 2 (and in some cases, zero) items damaged. In this move, we had over 30 items damaged. In addition, there was massive evidence of incompetent packing, which was no doubt made worse as the original crew of movers ran out of time and started rushing to complete the job. Many items, including an expensive printer, a small TV, and framed pictures, were put into boxes with literally no paper, bubble wrap, or packing materials of any kind. Fragile items were thrown together, loose and unwrapped, alongside bare screws. My wedding dress and my husband's suits were at the bottom of two different boxes, crumpled beneath clothes, blankets, and shoes, instead of being hung in wardrobe boxes like much of our other clothing.
Most inexplicable is the fact that, after going through all our boxes, we are still missing at least 3 separate groups of itemsclothing (including several pairs of expensive designer jeans), an entire bookshelf's worth of children's books (the bookshelf did arrive broken and cracked, but the books are nowhere to be found), and a box of items from our pantry. When we called to ask about the missing items, we were told that there were no boxes of ours left in the warehouse, and that the warehouse manager had personally supervised the unloading and reloading of our crates into and out of the warehouse. They have no explanation for where our missing items might be or how they could have disappeared.
For this move, we went with the standard basic insurance coverage, thinking that our belongings should be safe considering the fact that we were moving only a few miles away and storing our items for only a few days. Now that so many of our items have been damaged or lost/stolen, we will need to submit a claim to recover a little bit of the money we will need to spend in order to repair and replace our belongings. The maximum we can get is 60 cents per pound of damaged/missing items.
In conclusion, our experience with All My Sons Moving & Storage was truly terrible, and we would NOT recommend their services to anybody.

The company did not provide the service that was guaranteed. Damaged multiple items and destroyed others. On October 5 2015, I contracted all my sons moving company to assist with my move. I was told that the company would move all items/disassemble and reassemble when brought to the new location. The manger further stated that the company would move any boxes to the proper rooms that were labeled to the designated room. I was also advised that the proper man power would be there around 9 or 930 am. The crew was over an hour late. Once at the location the crew attempted to move items from rooms that need to be disassembled but they attempted to move it into a doorway that was obviously smaller. This caused damage to my walls and doors. When the crew arrived at the other location to do the unload. I advised them not to drag anything on the floors. I asked them to put some type of protective covering down. They only place a small 8 foot mat down. They then began dragging my refrigerator on the my hard wood floors causing damage. They then began laughing and pushed the same refrigerator into my island areas in th kitchen causing damage to my refrigerator. The employees looked at me and laughed as they said "oops sorry". They damaged my ping pong table by breaking the alignment rods and multiple other areas of the table. I do not know how they did it but I can assure you it's not in the manner that I last seen it in my house. They refused to put the boxes in the proper rooms instead they began placing them in my garage. They also refused to bring items into my house. They also refused to reassemble my couch that they took apart. They also failed to put items back together properly. Both my sons bed rails ca lapsed when they sat on their beds. I was told by the manager that a final walk through would be conducted and to mark any issues. The on site supervisor refused my to write anything on the form because I already contact the office. They also refused to unload the truck until I filled all the paperwork. Extremely disappointedDesired SettlementI want things fixedBusiness Response /[redacted]/Contact Name and Title: [redacted], OwnerContact Phone: XXXXXXXXXXContact Email: [redacted]@allmysons.comTo Whom It May Concern: First, I would like to apologize that you received this complaint. We are family owned and operated company and take every complaint serious. As you are aware and as stated on the Revdex.com website we are regulated by the NC Utilities Commission and must abide by the State Tariff and NC Laws in regards to moving damages and claims filed. It is unfortunate that the shipper has chosen to file this complaint. Especially considering this complaint was filed prior to the shipper giving us any opportunity to address these issues. We have never denied whether or not if the damages have happened. After speaking to the shipper we sent him a claim form and asked him to return it to us so that we could get it properly filed with the NC Utilities Commission in full accordance with State Law and his contract. We have yet to receive this documentation. Please rest assured that once we have received his claim form it will be processed by the NC Utilities Commission in full compliance with State Law and his contract. Just in case the shipper did not receive the one sent to him I have attached a copy of one for him to fill out and return to us. Furthermore, I have attached copies of his paperwork and estimate for verification of his agreed to terms. The shipper did choose the Basic Valuation Protection in the amount of Sixty Cents ($0.60) per pound per article. Even though the Revdex.com Website does cover and acknowledge the States liabilities and even describes the liabilities as a back-up I have attached a copy of the Pamphlet provided to the shipper which also goes into detail in regards to the claims process.Should you need any additional documentation please let me know. Once again I do apologize that you received this complaint. I will be waiting to receive the shippers claim form for processing. Thank you again for your help in resolving this matter. Should you have any questions please feel free to contact me at any time.

We wanted to move two small homes into one and the rep said one truck will do. The move out went way too long because they didn't have a truck big enough to move everything. They needed a second truck which confused them to no end. The movers themselves were decent; two were great, two were marginal. The move in was a disaster. Damaged many items, lost pegs and small items for shelving, lost a 7 foot ladder, personnel was shoddy and the customer service personnel were abusive and confused. STAY AWAY from All My Sons.

took 7 hours to move less than 10 miles into a storage unit - 4 rooms of furniture and everything all packed they milk it for the longest time possible - including cig breaks - one of the guys said he only had 7 cigarette
There were 4 guys and they mistreated my property dumping one of the containers on the ground. twisting and breaking the bifold doors to the laundry room - the track had to be replaced - All my sons did pay for that
My stage containers were heavy duty and brand new - In the storage unit I notice one of the handles were off - I said something and they found it - but have no confidence that anything delivered was not damaged. They have you do all these initially right before the move - I said that I did not want an estimate - I initialed, but I was never even offered a full estimate Only a price of $169 an hour including an hour for travel, should have taken no more than 3 - 4 hours at the most - I should not have to pay for their goofing around and cig breaks - I left for the storage facility after the truck was loaded and told the guys I would meet them there - I did all the paperwork and still waited another 25 minutes for them, and then they drove past the place to to extend the time to the longest possible. I would never use them again and I am telling everyone I know","neg-2

We wanted to move two small homes into one and the rep said one truck will do. The move out went way too long because they didn't have a truck big enough to move everything. They needed a second truck which confused them to no end. The movers themselves were decent; two were great, two were marginal. The move in was a disaster. Damaged many items, lost pegs and small items for shelving, lost a 7 foot ladder, personnel was shoddy and the customer service personnel were abusive and confused. STAY AWAY from All My Sons.","neg-1

and this was by far the worst experience we have ever had. All My Sons sent an inadequate number of movers for the job, grossly underestimated the time needed, spent 22 hours instead of the scheduled 9 hours to pack and load our belongings, broke or damaged over 30 items during the move, and lost at least 3 separate boxes containing clothing, books, and pantry items.
Our initial interactions with All My Sons actually went relatively smoothly. The guy who came out to give us an estimate seemed thorough and professional, and the estimate (for both packing and moving) came in lower than any of the others we received. The move-out job was estimated to take 9 hours, and I specifically asked whether that included both packing AND loading the truck, and whether we needed to set aside 2 days. I was told that the 9 hours was for both packing and loading.
On the day we were scheduled to move out, a crew of 3 movers showed up and began packing. After a couple hours, it became clear that they were behind schedule, and they started calling the office to request more movers. My husband also called to request more guys, especially as evening came and only one story of our two-story townhome was packed up. We were told that there were no more movers available. The original movers kept packing throughout the night, and the job was not completed until the following morning, almost 22 hours after they had begun.
Not only did this create an extremely stressful situation, but it also meant that we did not have time to clean the house before our buyer did her final walk-through, and it also meant that many of our items were packed extremely poorly, in some cases literally thrown into boxes with no packing paper or packing materials of any kind. This resulted in a very large number of broken and damaged items, as we discovered when we moved into our new house a week later and began unpacking our things.
After 6 days of storing our items, All My Sons came to our new home to unload our belongings and reassemble our furniture. They did send more movers this time, and the job was completed by later that same evening. However, as our furniture was brought in, we noticed scrapes and scratches on a number of pieces that had definitely not been there before. Several smaller bookshelves were cracked and broken. As we opened boxes and began unpacking our belongings, we found many broken items, including a number of irreplaceable things that we had either received as wedding gifts or acquired together overseas.
During previous moves, we have had perhaps 1 or 2 (and in some cases, zero) items damaged. In this move, we had over 30 items damaged. In addition, there was massive evidence of incompetent packing, which was no doubt made worse as the original crew of movers ran out of time and started rushing to complete the job. Many items, including an expensive printer, a small TV, and framed pictures, were put into boxes with literally no paper, bubble wrap, or packing materials of any kind. Fragile items were thrown together, loose and unwrapped, alongside bare screws. My wedding dress and my husband's suits were at the bottom of two different boxes, crumpled beneath clothes, blankets, and shoes, instead of being hung in wardrobe boxes like much of our other clothing.
Most inexplicable is the fact that, after going through all our boxes, we are still missing at least 3 separate groups of itemsclothing (including several pairs of expensive designer jeans), an entire bookshelf's worth of children's books (the bookshelf did arrive broken and cracked, but the books are nowhere to be found), and a box of items from our pantry. When we called to ask about the missing items, we were told that there were no boxes of ours left in the warehouse, and that the warehouse manager had personally supervised the unloading and reloading of our crates into and out of the warehouse. They have no explanation for where our missing items might be or how they could have disappeared.
For this move, we went with the standard basic insurance coverage, thinking that our belongings should be safe considering the fact that we were moving only a few miles away and storing our items for only a few days. Now that so many of our items have been damaged or lost/stolen, we will need to submit a claim to recover a little bit of the money we will need to spend in order to repair and replace our belongings. The maximum we can get is 60 cents per pound of damaged/missing items.
In conclusion, our experience with All My Sons Moving & Storage was truly terrible, and we would NOT recommend their services to anybody.","neg-3

took 7 hours to move less than 10 miles into a storage unit - 4 rooms of furniture and everything all packed they milk it for the longest time possible - including cig breaks - one of the guys said he only had 7 cigarette
There were 4 guys and they mistreated my property dumping one of the containers on the ground. twisting and breaking the bifold doors to the laundry room - the track had to be replaced - All my sons did pay for that
My stage containers were heavy duty and brand new - In the storage unit I notice one of the handles were off - I said something and they found it - but have no confidence that anything delivered was not damaged. They have you do all these initially right before the move - I said that I did not want an estimate - I initialed, but I was never even offered a full estimate Only a price of $169 an hour including an hour for travel, should have taken no more than 3 - 4 hours at the most - I should not have to pay for their goofing around and cig breaks - I left for the storage facility after the truck was loaded and told the guys I would meet them there - I did all the paperwork and still waited another 25 minutes for them, and then they drove past the place to to extend the time to the longest possible. I would never use them again and I am telling everyone I know

Was taken advantage of for being a single mother and received incredibly poor service. Intimidated to make "off the record" payment. Below are the top three biggest issues that we had:-After taking six hours just to empty furniture and maybe 20 boxes from my townhouse, I was told "you better be lucky that you are a single mother, otherwise we would have really taken advantage of you and your bill would already be $3-4K". It took me less time to pack the entire place than it took them to move it to the truck. -They broke TONS of stuff and didn't mention any of it; including the door frame at the townhouse so badly that the door wouldn't close and the landlord had to go over late at night to repair it. Master bed broken and damaged, dresser, artwork , shelves, bench all broken, scratched walls and handrails bad enough to need repainting, the list goes on and on.-Within the first five minutes they let me know that they accepted tips and would "hook me up" if I took care of them. This was said multiple times during the day and a big deal was made out of it at the end. (I ended up paying them $120 in cash. I know that's my bad but I had three men in my house who all knew that it was just my son and I there. I wasn't going to tell them no.)FWIW one of the guys, [redacted] was very respectful and focused on working. I didn't really have any interaction with the other guy but he seemed fine as well. The guy in charge seemed to be the problem - spent most of his time complaining (about where I wanted furniture to go, how difficult something was to move, or just bhing in general) or making sure he was going to get paid under the table in the end. Again these are just the biggest issues. I didn't even go into the cussing and bad mouthing me in front of my kid, refusing to move things, leaving items behind including a couch on the front porch...seriously bad experience.I've contacted the local office three times and the corporate office twice and both times have been told the local manager will call me. I sent an email through their website as well. I have not been contacted.Desired SettlementRefund. Paid a total of $1420 - spent almost the same amount repairing/replacing items, repainting, and hiring people to fix things they screwed up.Business Response [redacted]Document Attached[redacted]To Whom It May Concern: First, I would like to apologize for the delayed response in regards to this complaint. We had to spend some time locating and researching this customer as this move took place some time ago. In response to this complaint I would like to apologize for any damages that may have occurred in regards to this move. I have attached copies of the customers paperwork. In which everything was signed and received in good apparent condition. I have also attached copies of the claim waiver signed by the customer which reflects that there were no damages to file. In the paperwork there is also a waiver signed by the shipper which she stated that she did not want her items put together and only wanted them put into the home. The move was performed on the 20th of February 2016. Our men arrived at the home at 10:30am and started the move. At 11:08am our office contacted the shipper to perform a quality check and to make sure that the shipper did not have any complaints or questions. At that time the customer stated that everything was great and that she had no complaints. She was then advised that should anything come up or should she have any questions, comments and or concerns to contact us immediately so that we could address them and or resolve them immediately. The shipper never contacted us. The move was completed at 6:15pm and payment was collected. The customer was billed for a total of 8.75 hrs. This is a very acceptable amount of time for a customer moving out of a 2,051 sq.ft. home and into a 2,300 sq.ft. home. After the men had left the residence and the move was completed the customer did contact the corporate office however, it was after normal business hours and our customer care department was already closed. The customer was than advised to contact the local office the following business day. On Monday the 22nd of February 2016 we spoke to the customer and addressed her complaints we also sent a claim package via email on the 22nd of February 2016 at 11:21am. Since then we have not heard from the customer nor has she filed her claim for damages. All My Sons always strives to provide the best experience possible and also tries to be as informative as possible. Starting from the booking day, then 3 - 4 days prior to the move the customer is contacted again to confirm and go over the expectations of the move, to the start of the move, the quality control call and the completion of the move. During the confirmation call we not only go over charges but we also go over the customers responsibility of performing a final walk-through prior to the men leaving the pick-up address and the delivery address. This is very important as to make sure that nothing is left behind and to make sure that any and all property damage is notated on the Bill of Lading as it states in their contract. We never sell ourselves as perfect as we are human beings and can make mistakes but I assure you that any damage that may occur on a move is not intentional and purely an accident which can happen at times. As the Revdex.com is aware moving in NC is highly regulated by the NC Utilities Commission. I have attached a copy of the pamphlet given to the shipper on the day of the move from the NC Utilities Commission. This pamphlet covers the basics of moving in NC and even goes into detail with how the claims process works. The Revdex.com is also aware of All My Sons track record and our willingness to help a customer when we can. Since we have not received the customers claim form I would advise the customer to immediately contact our customer care department at XXX-XXX-XXXX and have a new claim package sent to her immediately. Once we have received her claim documentation we will forward it to the NC Utilities Commission for processing in full accordance with State Law and her contract. If the customer feels that she would rather not have All My Sons process her claim she is more than willing to contact the NC Utilities Commission directly at XXX-XXX-XXXX and file her claim with them. Once again I do apologize for any damages that may have occurred and look forward to getting this claim processed as soon as possible. Should anyone have any questions they may also contact me directly at any time at XXX-XXX-XXXX. Consumer Response They are only focusing on the damaged goods - not the customer service or lack there of provided by the movers. THAT is the issue they are continuing to ignore it. Yes they called to check in but what was I supposed to say while clearly intimated by the three men of sketchy character in my house. Regardless, they've proved that customer service is not a priority for them. Perhaps Twitter, Facebook, Yelp, etc will see things differently. Thanks for trying, Revdex.com.