All My Sons Moving & Storage of Raleigh

My husband and I have moved many times, including several international moves, and this was by far the worst experience we have ever hadAll My Sons sent an inadequate number of movers for the job, grossly underestimated the time needed, spent hours instead of the scheduled hours to pack and load our belongings, broke or damaged over items during the move, and lost at least separate boxes containing clothing, books, and pantry items
Our initial interactions with All My Sons actually went relatively smoothlyThe guy who came out to give us an estimate seemed thorough and professional, and the estimate (for both packing and moving) came in lower than any of the others we receivedThe move-out job was estimated to take hours, and I specifically asked whether that included both packing AND loading the truck, and whether we needed to set aside daysI was told that the hours was for both packing and loading
On the day we were scheduled to move out, a crew of movers showed up and began packingAfter a couple hours, it became clear that they were behind schedule, and they started calling the office to request more moversMy husband also called to request more guys, especially as evening came and only one story of our two-story townhome was packed upWe were told that there were no more movers availableThe original movers kept packing throughout the night, and the job was not completed until the following morning, almost hours after they had begun
Not only did this create an extremely stressful situation, but it also meant that we did not have time to clean the house before our buyer did her final walk-through, and it also meant that many of our items were packed extremely poorly, in some cases literally thrown into boxes with no packing paper or packing materials of any kindThis resulted in a very large number of broken and damaged items, as we discovered when we moved into our new house a week later and began unpacking our things
After days of storing our items, All My Sons came to our new home to unload our belongings and reassemble our furnitureThey did send more movers this time, and the job was completed by later that same eveningHowever, as our furniture was brought in, we noticed scrapes and scratches on a number of pieces that had definitely not been there beforeSeveral smaller bookshelves were cracked and brokenAs we opened boxes and began unpacking our belongings, we found many broken items, including a number of irreplaceable things that we had either received as wedding gifts or acquired together overseas
During previous moves, we have had perhaps or (and in some cases, zero) items damagedIn this move, we had over items damagedIn addition, there was massive evidence of incompetent packing, which was no doubt made worse as the original crew of movers ran out of time and started rushing to complete the jobMany items, including an expensive printer, a small TV, and framed pictures, were put into boxes with literally no paper, bubble wrap, or packing materials of any kindFragile items were thrown together, loose and unwrapped, alongside bare screwsMy wedding dress and my husband's suits were at the bottom of two different boxes, crumpled beneath clothes, blankets, and shoes, instead of being hung in wardrobe boxes like much of our other clothing
Most inexplicable is the fact that, after going through all our boxes, we are still missing at least separate groups of itemsclothing (including several pairs of expensive designer jeans), an entire bookshelf's worth of children's books (the bookshelf did arrive broken and cracked, but the books are nowhere to be found), and a box of items from our pantryWhen we called to ask about the missing items, we were told that there were no boxes of ours left in the warehouse, and that the warehouse manager had personally supervised the unloading and reloading of our crates into and out of the warehouseThey have no explanation for where our missing items might be or how they could have disappeared
For this move, we went with the standard basic insurance coverage, thinking that our belongings should be safe considering the fact that we were moving only a few miles away and storing our items for only a few daysNow that so many of our items have been damaged or lost/stolen, we will need to submit a claim to recover a little bit of the money we will need to spend in order to repair and replace our belongingsThe maximum we can get is cents per pound of damaged/missing items
In conclusion, our experience with All My Sons Moving & Storage was truly terrible, and we would NOT recommend their services to anybody

and this was by far the worst experience we have ever hadAll My Sons sent an inadequate number of movers for the job, grossly underestimated the time needed, spent hours instead of the scheduled hours to pack and load our belongings, broke or damaged over items during the move, and lost at least separate boxes containing clothing, books, and pantry items
Our initial interactions with All My Sons actually went relatively smoothlyThe guy who came out to give us an estimate seemed thorough and professional, and the estimate (for both packing and moving) came in lower than any of the others we receivedThe move-out job was estimated to take hours, and I specifically asked whether that included both packing AND loading the truck, and whether we needed to set aside daysI was told that the hours was for both packing and loading
On the day we were scheduled to move out, a crew of movers showed up and began packingAfter a couple hours, it became clear that they were behind schedule, and they started calling the office to request more moversMy husband also called to request more guys, especially as evening came and only one story of our two-story townhome was packed upWe were told that there were no more movers availableThe original movers kept packing throughout the night, and the job was not completed until the following morning, almost hours after they had begun
Not only did this create an extremely stressful situation, but it also meant that we did not have time to clean the house before our buyer did her final walk-through, and it also meant that many of our items were packed extremely poorly, in some cases literally thrown into boxes with no packing paper or packing materials of any kindThis resulted in a very large number of broken and damaged items, as we discovered when we moved into our new house a week later and began unpacking our things
After days of storing our items, All My Sons came to our new home to unload our belongings and reassemble our furnitureThey did send more movers this time, and the job was completed by later that same eveningHowever, as our furniture was brought in, we noticed scrapes and scratches on a number of pieces that had definitely not been there beforeSeveral smaller bookshelves were cracked and brokenAs we opened boxes and began unpacking our belongings, we found many broken items, including a number of irreplaceable things that we had either received as wedding gifts or acquired together overseas
During previous moves, we have had perhaps or (and in some cases, zero) items damagedIn this move, we had over items damagedIn addition, there was massive evidence of incompetent packing, which was no doubt made worse as the original crew of movers ran out of time and started rushing to complete the jobMany items, including an expensive printer, a small TV, and framed pictures, were put into boxes with literally no paper, bubble wrap, or packing materials of any kindFragile items were thrown together, loose and unwrapped, alongside bare screwsMy wedding dress and my husband's suits were at the bottom of two different boxes, crumpled beneath clothes, blankets, and shoes, instead of being hung in wardrobe boxes like much of our other clothing
Most inexplicable is the fact that, after going through all our boxes, we are still missing at least separate groups of itemsclothing (including several pairs of expensive designer jeans), an entire bookshelf's worth of children's books (the bookshelf did arrive broken and cracked, but the books are nowhere to be found), and a box of items from our pantryWhen we called to ask about the missing items, we were told that there were no boxes of ours left in the warehouse, and that the warehouse manager had personally supervised the unloading and reloading of our crates into and out of the warehouseThey have no explanation for where our missing items might be or how they could have disappeared
For this move, we went with the standard basic insurance coverage, thinking that our belongings should be safe considering the fact that we were moving only a few miles away and storing our items for only a few daysNow that so many of our items have been damaged or lost/stolen, we will need to submit a claim to recover a little bit of the money we will need to spend in order to repair and replace our belongingsThe maximum we can get is cents per pound of damaged/missing items
In conclusion, our experience with All My Sons Moving & Storage was truly terrible, and we would NOT recommend their services to anybody

My move with All My Sons was NOT a good experience Three employees showed up and because there was a chance for rain they only had our move scheduled for the daySo, they took their sweet time loading and unloading Based on a previous move with the same company they milked 1/hour time out of the move At $an hour that is a $expense We repeatedly asked them to speed things up and they acted like they only had one set of hand trucks (they had two) so, I offered up my hand trucks just to move things along
I called the office on the Monday after the move to voice my concerns and after the lady that answered the call let me go through my whole complaint she said "you will need to talk to the Office Manager" and I have left him two voice mails and he has not responded

We used All My Sons service to move to a new place. It was worst Move ever. First they didn't wrap the mattress and furniture properly and made them all dirty and lost a bunch of nuts and bolts. Second the refused to take of their shoes off and were extremely rude. I called their office to complain and they didn't seem to care. I would never use their service ever again.

We wanted to move two small homes into one and the rep said one truck will do. The move out went way too long because they didn't have a truck big enough to move everything. They needed a second truck which confused them to no end. The movers themselves were decent; two were great, two were marginal. The move in was a disaster. Damaged many items, lost pegs and small items for shelving, lost a 7 foot ladder, personnel was shoddy and the customer service personnel were abusive and confused. STAY AWAY from All My Sons.

took 7 hours to move less than 10 miles into a storage unit - 4 rooms of furniture and everything all packed they milk it for the longest time possible - including cig breaks - one of the guys said he only had 7 cigarette
There were 4 guys and they mistreated my property dumping one of the containers on the ground. twisting and breaking the bifold doors to the laundry room - the track had to be replaced - All my sons did pay for that
My stage containers were heavy duty and brand new - In the storage unit I notice one of the handles were off - I said something and they found it - but have no confidence that anything delivered was not damaged. They have you do all these initially right before the move - I said that I did not want an estimate - I initialed, but I was never even offered a full estimate Only a price of $169 an hour including an hour for travel, should have taken no more than 3 - 4 hours at the most - I should not have to pay for their goofing around and cig breaks - I left for the storage facility after the truck was loaded and told the guys I would meet them there - I did all the paperwork and still waited another 25 minutes for them, and then they drove past the place to to extend the time to the longest possible. I would never use them again and I am telling everyone I know

My move with All My Sons was NOT a good experience. Three employees showed up and because there was a chance for rain they only had our move scheduled for the day..... So, they took their sweet time loading and unloading. Based on a previous move with the same company they milked 1 1/2 hour time out of the move. At $150 an hour that is a $225.00 expense. We repeatedly asked them to speed things up and they acted like they only had one set of hand trucks (they had two) so, I offered up my hand trucks just to move things along.
I called the office on the Monday after the move to voice my concerns and after the lady that answered the call let me go through my whole complaint she said "you will need to talk to the Office Manager" and I have left him two voice mails and he has not responded.

I was told my belongings would not be co-mingled and stored in a locked area. When my furniture arrived, my piano, sofa, 2 ladder were missing.My belongings were obviously stored with other customers'. They tried to leave another customer's sofa at my house to replace the one they lost. I gave a detailed list of items broke and the weight as the customer service rep requested. They said they would pay for the damages according to the weight of the items. They countered with 25% of the weight. When I asked where how this weight was derived, they said they have their own system. Now they will not speak with me. I sent 3 registered letters and I have called several times.Desired SettlementI would like for them to pay me for the damages.Business Response Good morning, the ladder, couch and piano have been delivered, we offered a settlement based on our legal obligation of $0.60 per pound per article, based on the weight the valuation was Valuation: 389 lbs x .60 = $233.40. We have gone above that amount and offered the customer $700.00, a settlement agreement was sent to the customer on 9/12/16. thank you.

My husband and I have moved many times, including several international moves, and this was by far the worst experience we have ever had. All My Sons sent an inadequate number of movers for the job, grossly underestimated the time needed, spent 22 hours instead of the scheduled 9 hours to pack and load our belongings, broke or damaged over 30 items during the move, and lost at least 3 separate boxes containing clothing, books, and pantry items.
Our initial interactions with All My Sons actually went relatively smoothly. The guy who came out to give us an estimate seemed thorough and professional, and the estimate (for both packing and moving) came in lower than any of the others we received. The move-out job was estimated to take 9 hours, and I specifically asked whether that included both packing AND loading the truck, and whether we needed to set aside 2 days. I was told that the 9 hours was for both packing and loading.
On the day we were scheduled to move out, a crew of 3 movers showed up and began packing. After a couple hours, it became clear that they were behind schedule, and they started calling the office to request more movers. My husband also called to request more guys, especially as evening came and only one story of our two-story townhome was packed up. We were told that there were no more movers available. The original movers kept packing throughout the night, and the job was not completed until the following morning, almost 22 hours after they had begun.
Not only did this create an extremely stressful situation, but it also meant that we did not have time to clean the house before our buyer did her final walk-through, and it also meant that many of our items were packed extremely poorly, in some cases literally thrown into boxes with no packing paper or packing materials of any kind. This resulted in a very large number of broken and damaged items, as we discovered when we moved into our new house a week later and began unpacking our things.
After 6 days of storing our items, All My Sons came to our new home to unload our belongings and reassemble our furniture. They did send more movers this time, and the job was completed by later that same evening. However, as our furniture was brought in, we noticed scrapes and scratches on a number of pieces that had definitely not been there before. Several smaller bookshelves were cracked and broken. As we opened boxes and began unpacking our belongings, we found many broken items, including a number of irreplaceable things that we had either received as wedding gifts or acquired together overseas.
During previous moves, we have had perhaps 1 or 2 (and in some cases, zero) items damaged. In this move, we had over 30 items damaged. In addition, there was massive evidence of incompetent packing, which was no doubt made worse as the original crew of movers ran out of time and started rushing to complete the job. Many items, including an expensive printer, a small TV, and framed pictures, were put into boxes with literally no paper, bubble wrap, or packing materials of any kind. Fragile items were thrown together, loose and unwrapped, alongside bare screws. My wedding dress and my husband's suits were at the bottom of two different boxes, crumpled beneath clothes, blankets, and shoes, instead of being hung in wardrobe boxes like much of our other clothing.
Most inexplicable is the fact that, after going through all our boxes, we are still missing at least 3 separate groups of itemsclothing (including several pairs of expensive designer jeans), an entire bookshelf's worth of children's books (the bookshelf did arrive broken and cracked, but the books are nowhere to be found), and a box of items from our pantry. When we called to ask about the missing items, we were told that there were no boxes of ours left in the warehouse, and that the warehouse manager had personally supervised the unloading and reloading of our crates into and out of the warehouse. They have no explanation for where our missing items might be or how they could have disappeared.
For this move, we went with the standard basic insurance coverage, thinking that our belongings should be safe considering the fact that we were moving only a few miles away and storing our items for only a few days. Now that so many of our items have been damaged or lost/stolen, we will need to submit a claim to recover a little bit of the money we will need to spend in order to repair and replace our belongings. The maximum we can get is 60 cents per pound of damaged/missing items.
In conclusion, our experience with All My Sons Moving & Storage was truly terrible, and we would NOT recommend their services to anybody.","neg-4

and this was by far the worst experience we have ever had. All My Sons sent an inadequate number of movers for the job, grossly underestimated the time needed, spent 22 hours instead of the scheduled 9 hours to pack and load our belongings, broke or damaged over 30 items during the move, and lost at least 3 separate boxes containing clothing, books, and pantry items.
Our initial interactions with All My Sons actually went relatively smoothly. The guy who came out to give us an estimate seemed thorough and professional, and the estimate (for both packing and moving) came in lower than any of the others we received. The move-out job was estimated to take 9 hours, and I specifically asked whether that included both packing AND loading the truck, and whether we needed to set aside 2 days. I was told that the 9 hours was for both packing and loading.
On the day we were scheduled to move out, a crew of 3 movers showed up and began packing. After a couple hours, it became clear that they were behind schedule, and they started calling the office to request more movers. My husband also called to request more guys, especially as evening came and only one story of our two-story townhome was packed up. We were told that there were no more movers available. The original movers kept packing throughout the night, and the job was not completed until the following morning, almost 22 hours after they had begun.
Not only did this create an extremely stressful situation, but it also meant that we did not have time to clean the house before our buyer did her final walk-through, and it also meant that many of our items were packed extremely poorly, in some cases literally thrown into boxes with no packing paper or packing materials of any kind. This resulted in a very large number of broken and damaged items, as we discovered when we moved into our new house a week later and began unpacking our things.
After 6 days of storing our items, All My Sons came to our new home to unload our belongings and reassemble our furniture. They did send more movers this time, and the job was completed by later that same evening. However, as our furniture was brought in, we noticed scrapes and scratches on a number of pieces that had definitely not been there before. Several smaller bookshelves were cracked and broken. As we opened boxes and began unpacking our belongings, we found many broken items, including a number of irreplaceable things that we had either received as wedding gifts or acquired together overseas.
During previous moves, we have had perhaps 1 or 2 (and in some cases, zero) items damaged. In this move, we had over 30 items damaged. In addition, there was massive evidence of incompetent packing, which was no doubt made worse as the original crew of movers ran out of time and started rushing to complete the job. Many items, including an expensive printer, a small TV, and framed pictures, were put into boxes with literally no paper, bubble wrap, or packing materials of any kind. Fragile items were thrown together, loose and unwrapped, alongside bare screws. My wedding dress and my husband's suits were at the bottom of two different boxes, crumpled beneath clothes, blankets, and shoes, instead of being hung in wardrobe boxes like much of our other clothing.
Most inexplicable is the fact that, after going through all our boxes, we are still missing at least 3 separate groups of itemsclothing (including several pairs of expensive designer jeans), an entire bookshelf's worth of children's books (the bookshelf did arrive broken and cracked, but the books are nowhere to be found), and a box of items from our pantry. When we called to ask about the missing items, we were told that there were no boxes of ours left in the warehouse, and that the warehouse manager had personally supervised the unloading and reloading of our crates into and out of the warehouse. They have no explanation for where our missing items might be or how they could have disappeared.
For this move, we went with the standard basic insurance coverage, thinking that our belongings should be safe considering the fact that we were moving only a few miles away and storing our items for only a few days. Now that so many of our items have been damaged or lost/stolen, we will need to submit a claim to recover a little bit of the money we will need to spend in order to repair and replace our belongings. The maximum we can get is 60 cents per pound of damaged/missing items.
In conclusion, our experience with All My Sons Moving & Storage was truly terrible, and we would NOT recommend their services to anybody.

Complaint for unsatisfactory service and billing. On September 25th 2015 I had a scheduled move with All My Sons for service $114.00 an hour. The apartment was 2 bedroom 1 baths to a 2 bedroom townhome in the same town - Apex. The job was to take 4 hours plus driving time totaling $454.00, however All of My Sons came to my home 2 hours later than scheduled time (9am) and the job ended at midnight - totaling 12 hours. The company tried to charge $1200.00 for the job, yet the lead injured himself, and the work stopped for 3 hours until another man took his place. It started to rain around 2pm which they stopped working for 2 hours. All of My Sons attempted to charge me for all the time, and wouldn't unload the remaining items in the truck unless I agreed to pay them $800.00. They broke my grandfather clock and base, lamps, and computer table. They left all the boxes downstairs and refused to put them in them in the correct room. They left the beds broken down, and wouldn't connect the appliance. The company told me that they will not be liable for any items broken, and they will not work for free. I am writing to hope that this doesn't happen to no one else.Desired Settlement The clock no longer works, and it was in my family for over 28 years. My father brought it from Korea during his Military Service. This Company over charged my family and I for the unsatisfactory service, but for the treatment of my property cannot be forgiven. The glass at the top of the clock, the insides, and the base is broken. The clock should be fixed by a professional clock repairman or equal value of the Grandfather clock. Business Response /[redacted]/Contact Name and Title: [redacted], OwnerContact Phone: XXXXXXXXXXContact Email: [redacted]@allmysons.comTo Whom It May Concern:First, I would like to apologize for the delay in getting this response to you. We have been under construction for a remodel and have been playing catch-up. I also would like to apologize that you received this complaint as I am not sure as to why you did. On Friday the 25th of September 2015 we performed a move for this customer. Our men arrived at 11:45am and got to work. At 4:15pm we received a phone call stating that the driver on our job was struck in the head by a chair that he was injured and needed to be replaced. We immediately stopped the clock at 4:15pm while we assessed the situation and got a replacement driver out to the job site. At 5:15pm the replacement driver arrived and took over the job allowing the injured person to leave. We then completed the job at 10:00pm. The shipper was billed from 11:45am - 4:15pm and then from 5:15pm - 10:00pm for a total of 9.25 hours in labor and then 1 hour of travel for a grand to total of 10.25 hours. Her hourly rate for the first 8 hours was $114.00 for a total of $912.00 plus 2.25 hours of overtime at the rate of $171.00 for a total of $384.75. This brought her entire bill to $1296.75. However, do to the shipper's patience and courtesy to our injured driver we offered to waive the overtime rate and charge her just straight time at the rate of $114.00. This brought her adjusted total to $ 1,168.50. This in turn gave her a discount in the amount of $128.25. The shipper then acknowledged that she had damages that she wanted to report. We advised her that she had 2 options. The first option would be to file the claim form as per NC Statute and that her claim would be processed in full accordance of the NC Utilities Commission Guidelines and her contract in the amount of sixty cents ($0.60) per pound per article. Based off the Standard weights of a grandfather clock (90lbs.) this would have resulted in a check in the amount of $54.00. The other option was to settle the claim directly in which she was offered $354.00. This was more than 6 times the legal liability per NC Statute. She agreed and we collected the agreed upon amount of $850.00. I have attached copies of the shipper's paperwork confirming the charges, discounts and the liability chosen by the shipper in the amount of Sixty Cents ($0.60) per pound per article. I have also included a copy of the pamphlet provide to the shipper from the NC Utilities Commission covering liabilities and claims. The Revdex.com is aware that moving companies in NC are highly regulated by the NC Utilities Commission and the Revdex.com even has the liabilities listed on their website confirming the liabilities offered by the NC Utilities Commission. Per NC Utilities Commission rules and guidelines, NC Tariff and NC Statute should the shipper wish to file a claim for damages the NC Utilities Commission would require her to pay her bill in full which means she would have to provide a payment to us in the amount of $354.00. Though I would not advise this as stated above the maximum liability she would receive for the damaged grandfather clock would be $54.00. If this is what the shipper wishes to do we have no problem following that process. I have attached a claim form for her to fill out and return back to us along with her payment in the amount of $354.00. We will then forward her claim and her documents to the NC Utilities Commission for processing. Once the claim has been processed we will forward all documentation to the shipper and the Revdex.com for confirmation. Of course should the Revdex.com need anything from me please feel free to contact me at any time.Consumer Response /[redacted]/That is false information provided by the company, which I was quoted 114.00 an hour, and I will not accept there terms of the letter. Please post my Letter to the Revdex.com, and I would like to close this request due to both parties not meeting and understanding. Please post my original complaint.

I received a discount from an AMS employee on my NC to Fl move. AMS refused to honor the discount and changed the amount charged in their receipt On May 2015 I hired All My Sons (Raleigh, NC) for long distance moving - North Carolina to Florida. The estimated cost was $4,900.00. I paid $980.00 in advance (20% of the cost) with a balance due of $3,920.00 to be paid upon delivery of the household goods. On June 12 - the truck was loaded by two adults and two young boys. The delivery date was set for June 16. Only the two adults (the driver and his assistant) showed up at my door on June 16 to unload the truck. Once all the household goods were unloaded the driver called All My Sons headquarters using his cell phone . He was still talking to headquarter when he wrote the amount of $3,090.00 on the credit card payment slip. He hung up the phone and using a portable credit card reader processed my credit card for that amount. He handled me the customer copy slip then said that instead of $3,920.00 he was charging $3,090.00 - a discount of $830.00. When I received my credit card bill it reflected a charge of $3,920.00 instead of the expected $3,090.00 - I immediately called All My Sons and talked to the estimator. I explained to him what took place on the delivery day and his response was that the drivers are not authorized to offer discounts. I told him that the receipt I have on hands tells a different story and therefore I will be contacting my credit card customer services to dispute the charges. His response was - that he will address the issue to the management and will call me back. I disputed the charges through my credit card customer service but All My Sons used as backdrop the contract agreement and conveniently changed the amount from $3,090.00 to $3,920.00 on the original receipt by just writing over the numbers refusing to accept responsibility. Neither did I receive a call back from All My Sons during the process.In addition to the fiasco with the credit card charges - after I finally finished unpacking I realized that several boxes containing valuable and irreplaceable items were missing. I can understand loses during the moving process caused by broken or damaged items but there shall not be room for loses by missing/stolen items. On this I can only say that not all the loaded boxes made it from NC to Florida.Desired SettlementAn employee represents the company for which he/she works - both in and out of the work place. If I hire a company to do a job and an employee representing such a company offers me a discount, who am I as a customer to judge whether he/she is or is not authorized for such actions? However it is the company responsibility to ensure people they hire have passed background checks and are trustworthy to represent, and bare the company name or logos - specially when moving people personal belongings. It will be fair for All My Sons to accept responsibility for the actions of their employees they hire. It will be fair All My Sons reimburses me the $830.00 I paid back to the credit cardBusiness Response /[redacted]/To Whom It May Concern:First, I would like to apologize that you received this complaint. I have attached copies of all of the shippers paperwork none of which show, notate or acknowledge any type of discount. Any discounts that would have been approved would have been properly documented in full accordance with State Law & Federal Law. The shipper has filed a claim for damages and it has been processed however, the shipper has decided to stop payment on his credit card which has put a stop to the claims process. As stated in his contract and per Federal and State Law and on the Revdex.com Website payment must be received in full in order to file a claim for damages. As it stands now the shipper is aware of the current non payment status. Once that has been addressed and the funds returned we will then forward the shipper his claim settlement as required.I have attached copies of the shippers paperwork for verification. Should you have any questions or should you need anything else please feel free to contact me at any time. Consumer Response /[redacted]/In their response AMS is dancing around the real issue. My credit card was charged for two different amounts on the delivery date. AMS conveniently altered the numbers to claim the amount due on the contract disregarding what was written on the credit card receipt the employee processed and therefore covering for his action. Is that legal? I am the customer - I hired AMS to do a job. I trusted AMS with all my personal possessions. I was given a discount by an AMS representative at the time of delivery and that should be the end of that. If the employee is unethical why should I be responsible for his actions? It should be AMS responsibility to ensure they hire trustworthy employees by doing a thorough background/drug investigation, etc. I did not issue a credit card reader to the AMS employee to do the job on the field - it was AMS who issued the credit card reader. So why should I be responsible for how this employee uses this piece of equipment? I was not instructed by AMS to call the Raleigh office to provide the credit card information at delivery. The reason for that is because AMS trusted the employee to do the job right. I am sure if there was any doubt on the employee character he would not carry the reader and I would have been instructed to call the Raleigh office. Not everything that was loaded in NC in the truck made it to Florida. I missed some valuable items that were packed by me which I did not include in the list submitted in my claim to AMS. I am not claiming what I did not submitted before but like I stated before am I at fault for those missing boxes as well? Where does AMS responsibility begin??Final Consumer Response /[redacted]/(The consumer indicated he/she ACCEPTED the response from the business.)AMS stated on the Revdex.com website they are an ethical company. In the pass * I have dealt with smaller companies with less capital than AMS which ethical business practices exceeds those of AMS. AMS has in their payroll employees that in a court of law are considered criminals. These so called AMS employees are taking advantage of AMS customers by robbing them of their possessions during the moving process. I can see the old saying "the customer is always right" does not apply to AMS. Nowadays business reputation is not important and therefore AMS will have to live with that. Looking back at all this experience with AMS I considered myself lucky. Considering AMS employees are not being properly screened for criminal background - this whole incident could have been worst. Since AMS is not taking responsibility for their employees actions - I am not interested in adding anything to the claim I've filed with AMS for the damaged or stolen items. Thanks anyway for the offer.Final Business Response /[redacted]/To Whom It May Concern:In response to the customers recent rebuttal. We have already provided proper documentation including the Estimated Cost of Services Form, the Household Goods Bill of Lading and Copies of signed receipts reflecting the amount the customer was charged. The customer was charged in full accordance of his contract and not a penny more. Payment is always discussed and clarified with the customer multiple times starting on the day the estimate is performed, again during booking and again prior to the move during a confirmation call. As stated on the Revdex.com website we are an ethical company and abide by our contracts 100%. In regards to the shippers claim: If there are additional items that he wishes to now add to his claim he is more than welcome to do so. We have been trying to resolve this claim for some time now but have not been able to move forward do to the fact that the bill for services was not paid as agreed. I have attached another claim form if the shipper would like to fill it out with the additional items. Upon receipt of the additional claim and receipt of payment in full we will process his claim immediately. Should you have any additional questions we will be more than happy to help.

My husband and I have moved many times, including several international moves, and this was by far the worst experience we have ever had. All My Sons sent an inadequate number of movers for the job, grossly underestimated the time needed, spent 22 hours instead of the scheduled 9 hours to pack and load our belongings, broke or damaged over 30 items during the move, and lost at least 3 separate boxes containing clothing, books, and pantry items.
Our initial interactions with All My Sons actually went relatively smoothly. The guy who came out to give us an estimate seemed thorough and professional, and the estimate (for both packing and moving) came in lower than any of the others we received. The move-out job was estimated to take 9 hours, and I specifically asked whether that included both packing AND loading the truck, and whether we needed to set aside 2 days. I was told that the 9 hours was for both packing and loading.
On the day we were scheduled to move out, a crew of 3 movers showed up and began packing. After a couple hours, it became clear that they were behind schedule, and they started calling the office to request more movers. My husband also called to request more guys, especially as evening came and only one story of our two-story townhome was packed up. We were told that there were no more movers available. The original movers kept packing throughout the night, and the job was not completed until the following morning, almost 22 hours after they had begun.
Not only did this create an extremely stressful situation, but it also meant that we did not have time to clean the house before our buyer did her final walk-through, and it also meant that many of our items were packed extremely poorly, in some cases literally thrown into boxes with no packing paper or packing materials of any kind. This resulted in a very large number of broken and damaged items, as we discovered when we moved into our new house a week later and began unpacking our things.
After 6 days of storing our items, All My Sons came to our new home to unload our belongings and reassemble our furniture. They did send more movers this time, and the job was completed by later that same evening. However, as our furniture was brought in, we noticed scrapes and scratches on a number of pieces that had definitely not been there before. Several smaller bookshelves were cracked and broken. As we opened boxes and began unpacking our belongings, we found many broken items, including a number of irreplaceable things that we had either received as wedding gifts or acquired together overseas.
During previous moves, we have had perhaps 1 or 2 (and in some cases, zero) items damaged. In this move, we had over 30 items damaged. In addition, there was massive evidence of incompetent packing, which was no doubt made worse as the original crew of movers ran out of time and started rushing to complete the job. Many items, including an expensive printer, a small TV, and framed pictures, were put into boxes with literally no paper, bubble wrap, or packing materials of any kind. Fragile items were thrown together, loose and unwrapped, alongside bare screws. My wedding dress and my husband's suits were at the bottom of two different boxes, crumpled beneath clothes, blankets, and shoes, instead of being hung in wardrobe boxes like much of our other clothing.
Most inexplicable is the fact that, after going through all our boxes, we are still missing at least 3 separate groups of itemsclothing (including several pairs of expensive designer jeans), an entire bookshelf's worth of children's books (the bookshelf did arrive broken and cracked, but the books are nowhere to be found), and a box of items from our pantry. When we called to ask about the missing items, we were told that there were no boxes of ours left in the warehouse, and that the warehouse manager had personally supervised the unloading and reloading of our crates into and out of the warehouse. They have no explanation for where our missing items might be or how they could have disappeared.
For this move, we went with the standard basic insurance coverage, thinking that our belongings should be safe considering the fact that we were moving only a few miles away and storing our items for only a few days. Now that so many of our items have been damaged or lost/stolen, we will need to submit a claim to recover a little bit of the money we will need to spend in order to repair and replace our belongings. The maximum we can get is 60 cents per pound of damaged/missing items.
In conclusion, our experience with All My Sons Moving & Storage was truly terrible, and we would NOT recommend their services to anybody.

The company did not provide the service that was guaranteed. Damaged multiple items and destroyed others. On October 5 2015, I contracted all my sons moving company to assist with my move. I was told that the company would move all items/disassemble and reassemble when brought to the new location. The manger further stated that the company would move any boxes to the proper rooms that were labeled to the designated room. I was also advised that the proper man power would be there around 9 or 930 am. The crew was over an hour late. Once at the location the crew attempted to move items from rooms that need to be disassembled but they attempted to move it into a doorway that was obviously smaller. This caused damage to my walls and doors. When the crew arrived at the other location to do the unload. I advised them not to drag anything on the floors. I asked them to put some type of protective covering down. They only place a small 8 foot mat down. They then began dragging my refrigerator on the my hard wood floors causing damage. They then began laughing and pushed the same refrigerator into my island areas in th kitchen causing damage to my refrigerator. The employees looked at me and laughed as they said "oops sorry". They damaged my ping pong table by breaking the alignment rods and multiple other areas of the table. I do not know how they did it but I can assure you it's not in the manner that I last seen it in my house. They refused to put the boxes in the proper rooms instead they began placing them in my garage. They also refused to bring items into my house. They also refused to reassemble my couch that they took apart. They also failed to put items back together properly. Both my sons bed rails ca lapsed when they sat on their beds. I was told by the manager that a final walk through would be conducted and to mark any issues. The on site supervisor refused my to write anything on the form because I already contact the office. They also refused to unload the truck until I filled all the paperwork. Extremely disappointedDesired SettlementI want things fixedBusiness Response /[redacted]/Contact Name and Title: [redacted], OwnerContact Phone: XXXXXXXXXXContact Email: [redacted]@allmysons.comTo Whom It May Concern: First, I would like to apologize that you received this complaint. We are family owned and operated company and take every complaint serious. As you are aware and as stated on the Revdex.com website we are regulated by the NC Utilities Commission and must abide by the State Tariff and NC Laws in regards to moving damages and claims filed. It is unfortunate that the shipper has chosen to file this complaint. Especially considering this complaint was filed prior to the shipper giving us any opportunity to address these issues. We have never denied whether or not if the damages have happened. After speaking to the shipper we sent him a claim form and asked him to return it to us so that we could get it properly filed with the NC Utilities Commission in full accordance with State Law and his contract. We have yet to receive this documentation. Please rest assured that once we have received his claim form it will be processed by the NC Utilities Commission in full compliance with State Law and his contract. Just in case the shipper did not receive the one sent to him I have attached a copy of one for him to fill out and return to us. Furthermore, I have attached copies of his paperwork and estimate for verification of his agreed to terms. The shipper did choose the Basic Valuation Protection in the amount of Sixty Cents ($0.60) per pound per article. Even though the Revdex.com Website does cover and acknowledge the States liabilities and even describes the liabilities as a back-up I have attached a copy of the Pamphlet provided to the shipper which also goes into detail in regards to the claims process.Should you need any additional documentation please let me know. Once again I do apologize that you received this complaint. I will be waiting to receive the shippers claim form for processing. Thank you again for your help in resolving this matter. Should you have any questions please feel free to contact me at any time.

We wanted to move two small homes into one and the rep said one truck will do. The move out went way too long because they didn't have a truck big enough to move everything. They needed a second truck which confused them to no end. The movers themselves were decent; two were great, two were marginal. The move in was a disaster. Damaged many items, lost pegs and small items for shelving, lost a 7 foot ladder, personnel was shoddy and the customer service personnel were abusive and confused. STAY AWAY from All My Sons.

took 7 hours to move less than 10 miles into a storage unit - 4 rooms of furniture and everything all packed they milk it for the longest time possible - including cig breaks - one of the guys said he only had 7 cigarette
There were 4 guys and they mistreated my property dumping one of the containers on the ground. twisting and breaking the bifold doors to the laundry room - the track had to be replaced - All my sons did pay for that
My stage containers were heavy duty and brand new - In the storage unit I notice one of the handles were off - I said something and they found it - but have no confidence that anything delivered was not damaged. They have you do all these initially right before the move - I said that I did not want an estimate - I initialed, but I was never even offered a full estimate Only a price of $169 an hour including an hour for travel, should have taken no more than 3 - 4 hours at the most - I should not have to pay for their goofing around and cig breaks - I left for the storage facility after the truck was loaded and told the guys I would meet them there - I did all the paperwork and still waited another 25 minutes for them, and then they drove past the place to to extend the time to the longest possible. I would never use them again and I am telling everyone I know","neg-2

took 7 hours to move less than 10 miles into a storage unit - 4 rooms of furniture and everything all packed they milk it for the longest time possible - including cig breaks - one of the guys said he only had 7 cigarette
There were 4 guys and they mistreated my property dumping one of the containers on the ground. twisting and breaking the bifold doors to the laundry room - the track had to be replaced - All my sons did pay for that
My stage containers were heavy duty and brand new - In the storage unit I notice one of the handles were off - I said something and they found it - but have no confidence that anything delivered was not damaged. They have you do all these initially right before the move - I said that I did not want an estimate - I initialed, but I was never even offered a full estimate Only a price of $169 an hour including an hour for travel, should have taken no more than 3 - 4 hours at the most - I should not have to pay for their goofing around and cig breaks - I left for the storage facility after the truck was loaded and told the guys I would meet them there - I did all the paperwork and still waited another 25 minutes for them, and then they drove past the place to to extend the time to the longest possible. I would never use them again and I am telling everyone I know

and this was by far the worst experience we have ever had. All My Sons sent an inadequate number of movers for the job, grossly underestimated the time needed, spent 22 hours instead of the scheduled 9 hours to pack and load our belongings, broke or damaged over 30 items during the move, and lost at least 3 separate boxes containing clothing, books, and pantry items.
Our initial interactions with All My Sons actually went relatively smoothly. The guy who came out to give us an estimate seemed thorough and professional, and the estimate (for both packing and moving) came in lower than any of the others we received. The move-out job was estimated to take 9 hours, and I specifically asked whether that included both packing AND loading the truck, and whether we needed to set aside 2 days. I was told that the 9 hours was for both packing and loading.
On the day we were scheduled to move out, a crew of 3 movers showed up and began packing. After a couple hours, it became clear that they were behind schedule, and they started calling the office to request more movers. My husband also called to request more guys, especially as evening came and only one story of our two-story townhome was packed up. We were told that there were no more movers available. The original movers kept packing throughout the night, and the job was not completed until the following morning, almost 22 hours after they had begun.
Not only did this create an extremely stressful situation, but it also meant that we did not have time to clean the house before our buyer did her final walk-through, and it also meant that many of our items were packed extremely poorly, in some cases literally thrown into boxes with no packing paper or packing materials of any kind. This resulted in a very large number of broken and damaged items, as we discovered when we moved into our new house a week later and began unpacking our things.
After 6 days of storing our items, All My Sons came to our new home to unload our belongings and reassemble our furniture. They did send more movers this time, and the job was completed by later that same evening. However, as our furniture was brought in, we noticed scrapes and scratches on a number of pieces that had definitely not been there before. Several smaller bookshelves were cracked and broken. As we opened boxes and began unpacking our belongings, we found many broken items, including a number of irreplaceable things that we had either received as wedding gifts or acquired together overseas.
During previous moves, we have had perhaps 1 or 2 (and in some cases, zero) items damaged. In this move, we had over 30 items damaged. In addition, there was massive evidence of incompetent packing, which was no doubt made worse as the original crew of movers ran out of time and started rushing to complete the job. Many items, including an expensive printer, a small TV, and framed pictures, were put into boxes with literally no paper, bubble wrap, or packing materials of any kind. Fragile items were thrown together, loose and unwrapped, alongside bare screws. My wedding dress and my husband's suits were at the bottom of two different boxes, crumpled beneath clothes, blankets, and shoes, instead of being hung in wardrobe boxes like much of our other clothing.
Most inexplicable is the fact that, after going through all our boxes, we are still missing at least 3 separate groups of itemsclothing (including several pairs of expensive designer jeans), an entire bookshelf's worth of children's books (the bookshelf did arrive broken and cracked, but the books are nowhere to be found), and a box of items from our pantry. When we called to ask about the missing items, we were told that there were no boxes of ours left in the warehouse, and that the warehouse manager had personally supervised the unloading and reloading of our crates into and out of the warehouse. They have no explanation for where our missing items might be or how they could have disappeared.
For this move, we went with the standard basic insurance coverage, thinking that our belongings should be safe considering the fact that we were moving only a few miles away and storing our items for only a few days. Now that so many of our items have been damaged or lost/stolen, we will need to submit a claim to recover a little bit of the money we will need to spend in order to repair and replace our belongings. The maximum we can get is 60 cents per pound of damaged/missing items.
In conclusion, our experience with All My Sons Moving & Storage was truly terrible, and we would NOT recommend their services to anybody.","neg-3

We wanted to move two small homes into one and the rep said one truck will do. The move out went way too long because they didn't have a truck big enough to move everything. They needed a second truck which confused them to no end. The movers themselves were decent; two were great, two were marginal. The move in was a disaster. Damaged many items, lost pegs and small items for shelving, lost a 7 foot ladder, personnel was shoddy and the customer service personnel were abusive and confused. STAY AWAY from All My Sons.","neg-1

Complaint12/ 5/15 I used this company to orchestrate my move to garner. They damaged a wall and I've been trying to get them to fix it.I have had to constantly follow up on their error. I've called very frustrated to them numerous times because I nobody would return my call. Ive sent numerous emails to both managers and the liaison in hopes to get a response. Once I finally was able to speak to the office manager Mr. [redacted] he provided me with his work email and home email address. After he confirmed that this will be taken care of he stopped being in communication with me. The day I spoke to him he said he was going to have a painter call me the same day and I informed him via email that painting is not going to fix the damaged trim. Painting would simply paint over the damaged wood. I've had to send very stern emails to them because of course I haven't heard anything from them. Then he called once before Christmas and said that the claim would be processed once he got a notarized letter from me I informed him that I was out of town and I would send it as soon as I could. It has been almost two weeks since I have sent the notarized letter and I have yet to get a response from them. I have emailed him at both his home and work emails to confirm he received it however as usual they are no longer responding to me. As previously stated to them in an email which I still have I've kept every last email I've ever sent them for this very reason, I simply explained to them that neither one of us is really thrilled to work with each other at this point I just want them to do what is right. They damaged my property I just want them to fix it. After they fix it then they can be completely done with me and we will never have to speak again. If I damaged someone's property I would gladly fix it. I think it's disgusting that I have to go to this extent by contacting the Revdex.com to try to get a response out of them for their error. I have pictures which I have already forwarded along time ago when the incident first took place to both managers at all my sons. I moved into a new home and they damaged the trim to one of the doorframes I just want them to honor what they said they would do and fix it. It shouldn't take An act of Congress to get someone to do the right thing. This is the managers home and work email address [redacted]@gmail.com [redacted]@allmysons.com. Hopefully you all are able to light some fire under them.Desired SettlementAll I want is for them to fix the door frame trim that they damaged. Given our current relationship I don't think it's best that they come in my home again. Its obvious that we're not going to be holding hands and singing together. So since this relationship is irrepairable they would probably do a [redacted] poor job or damage something else on purpose. I would prefer if I got an estimate of how much it would cost to repair then they could provide me with that amount and I can get it fixed myself. Thus ensuring they aren't coming into my home again as I dont trust them. If that can be initiated then case closed.I would be satisfied knowing that the repair has been made. Should they not offer this then I have to spend even more time pursuing this matter. This was the last condescending email he sent me. Whenever I send stern emails when I finally get a response from them it's always in this condescending tone. When you speak to them on the phone the very few times spoken to them (twice )it's never that way. Dear Ms. [redacted],First, I wanted to thank you for allowing me to process your claim for you. Your claim has been processed in full accordance with State Law, the NCUC Rules and Regulations and per your contract. Please read your agreement sign it, have it notarized and return it back to me. Once I have received it I will forward it to our accounting department for payment within Thirty (30) Days. Should you have any questions please feel free to contact us at any time. Once again I do apologize for the damages that occurred and thank you for allowing me to help you. I wish you and your family the best in your new home. May the Lord Bless you, your family and all those you care about. Have a Merry Christmas and a Happy New Year!! Sincerely,[redacted] P. [redacted] OwnerI have sent the form back to him. I just want confirmation it has been received. When I sent in the initial claim they told me they hadn't received it that's why they hadn't called me back or pursued anything I sent it five times to several different people. This is why I need confirmation to know that they have received it so they don't hold my claim up and no we didn't get anything and lie again all I'm asking is for a confirmation that it has been received so my doorframe can finally be repaired. I've been going through this for a month now. I'm quite certain that if everything was reversed they would not be as patient with me as I have been with them. They would've already tried to sue me if I stopped payment, canceled payment or if there was any kind of issue with payment.Business Response To Whom It May Concern:First, I would like to apologize that you received this complaint. We recieved the shippers claim form on December 17th 2015. The shippers claim was processed in full accordance with State law, the NC Utilities Commissions rules and regulations and in full accordance of the shippers contract. We then sent the shipper their settlement agreement via email on the 19th of December 2015. Typically this process can take up to 30 days however, we were able to process this claim within 2 business days. I have attached copies of the emails and the settlement agreement which is dated the 19th of December 2015. Since then we have been waiting on the shipper to return the signed and notarized copy of the settlement agreement to us. She says she has emailed it multiple times however, we have not received it. We even gave her a personal email address to email it too and we still have not received it. We have made this very clear with the shipper and have asked her to mail in the agreement. As of date we still have not received her notarized agreement. Once we have received this signed and notarized agreement we will get the agreed check amount mailed to her within 30 days. The Revdex.com is supposed to be used to help a consumer resolve a complaint when a business is refusing to do so not as a tool of manipulation. We have never refused any claim, we responded in a very timely manner and have only been waiting on the shipper to provide the documents needed so that we can pay her. Consumer Response First let me start by saying that this process has been a nightmare and had the movers simply stated hey we damaged your wall but don't worry will get this fixed. I will notify our manager and have someone contact you Monday morning it would have never gotten to this point. The fact that I've had to consistently contact you all for mistakes that you've made is beyond disappointing. Did I want to waste my time contacting the Revdex.com when I had other things I could've been doing? No, I didn't. However, this is not for manipulation this was simply to get a response. Which seems to only happen when I become very stern. It's quite apparent that we needed a third-party to get involved. If I ruffled some feathers tough. That makes two of us as this has not been enjoyable.You would think as a manager maybe some would've said hey let's make sure someone stays on top of this but that never happened. I've always had to initiate contact with your company for your mistake. Well outside of the driver calling me asking if they damaged something. As I stated previously, I was out of town and when I came back I sent it on December 29th to both the home and work email of Mr. [redacted]. By the way I did let them know that I was going out of town and they would have it when I came back in town but let me guess they didn't get that email either. I even sent a follow-up email to ensure confirmation of the notarized document. It's quite Interesting that other emails were received from me but not these.. Since there seems to be yet again another delay I will send it certified to ensure it gets to the proper location. Have a blessed day.Final Business Response To Whom It May Concern:Once again I do apologize for the delayed response. We have our IT department trying to figure out why I am not receiving emails. That being said we still have not received the shippers settlement agreement. The shipper did send us another document multiple times but it was not the settlement agreement. We did email another copy of her settlement agreement to her on the 21st of January 2016. On the 26th of January at 1:14pm the shipper emailed asking if we wanted her to email or fax it back to us. We asked her to email it so that we can get to our accounting department faster. On January 27th at 1:17pm we received another email from the shipper stating that her work cpu will not allow outside scanning for Hippa reasons and that she would scan it to us when she got home. As its sits right now it is the 28th of January and we still have not received her settlement agreement.