All My Sons Moving & Storage of Raleigh

Was taken advantage of for being a single mother and received incredibly poor service. Intimidated to make "off the record" payment. Below are the top three biggest issues that we had:-After taking six hours just to empty furniture and maybe 20 boxes from my townhouse, I was told "you better be lucky that you are a single mother, otherwise we would have really taken advantage of you and your bill would already be $3-4K". It took me less time to pack the entire place than it took them to move it to the truck. -They broke TONS of stuff and didn't mention any of it; including the door frame at the townhouse so badly that the door wouldn't close and the landlord had to go over late at night to repair it. Master bed broken and damaged, dresser, artwork , shelves, bench all broken, scratched walls and handrails bad enough to need repainting, the list goes on and on.-Within the first five minutes they let me know that they accepted tips and would "hook me up" if I took care of them. This was said multiple times during the day and a big deal was made out of it at the end. (I ended up paying them $120 in cash. I know that's my bad but I had three men in my house who all knew that it was just my son and I there. I wasn't going to tell them no.)FWIW one of the guys, [redacted] was very respectful and focused on working. I didn't really have any interaction with the other guy but he seemed fine as well. The guy in charge seemed to be the problem - spent most of his time complaining (about where I wanted furniture to go, how difficult something was to move, or just bhing in general) or making sure he was going to get paid under the table in the end. Again these are just the biggest issues. I didn't even go into the cussing and bad mouthing me in front of my kid, refusing to move things, leaving items behind including a couch on the front porch...seriously bad experience.I've contacted the local office three times and the corporate office twice and both times have been told the local manager will call me. I sent an email through their website as well. I have not been contacted.Desired SettlementRefund. Paid a total of $1420 - spent almost the same amount repairing/replacing items, repainting, and hiring people to fix things they screwed up.Business Response [redacted]Document Attached[redacted]To Whom It May Concern: First, I would like to apologize for the delayed response in regards to this complaint. We had to spend some time locating and researching this customer as this move took place some time ago. In response to this complaint I would like to apologize for any damages that may have occurred in regards to this move. I have attached copies of the customers paperwork. In which everything was signed and received in good apparent condition. I have also attached copies of the claim waiver signed by the customer which reflects that there were no damages to file. In the paperwork there is also a waiver signed by the shipper which she stated that she did not want her items put together and only wanted them put into the home. The move was performed on the 20th of February 2016. Our men arrived at the home at 10:30am and started the move. At 11:08am our office contacted the shipper to perform a quality check and to make sure that the shipper did not have any complaints or questions. At that time the customer stated that everything was great and that she had no complaints. She was then advised that should anything come up or should she have any questions, comments and or concerns to contact us immediately so that we could address them and or resolve them immediately. The shipper never contacted us. The move was completed at 6:15pm and payment was collected. The customer was billed for a total of 8.75 hrs. This is a very acceptable amount of time for a customer moving out of a 2,051 sq.ft. home and into a 2,300 sq.ft. home. After the men had left the residence and the move was completed the customer did contact the corporate office however, it was after normal business hours and our customer care department was already closed. The customer was than advised to contact the local office the following business day. On Monday the 22nd of February 2016 we spoke to the customer and addressed her complaints we also sent a claim package via email on the 22nd of February 2016 at 11:21am. Since then we have not heard from the customer nor has she filed her claim for damages. All My Sons always strives to provide the best experience possible and also tries to be as informative as possible. Starting from the booking day, then 3 - 4 days prior to the move the customer is contacted again to confirm and go over the expectations of the move, to the start of the move, the quality control call and the completion of the move. During the confirmation call we not only go over charges but we also go over the customers responsibility of performing a final walk-through prior to the men leaving the pick-up address and the delivery address. This is very important as to make sure that nothing is left behind and to make sure that any and all property damage is notated on the Bill of Lading as it states in their contract. We never sell ourselves as perfect as we are human beings and can make mistakes but I assure you that any damage that may occur on a move is not intentional and purely an accident which can happen at times. As the Revdex.com is aware moving in NC is highly regulated by the NC Utilities Commission. I have attached a copy of the pamphlet given to the shipper on the day of the move from the NC Utilities Commission. This pamphlet covers the basics of moving in NC and even goes into detail with how the claims process works. The Revdex.com is also aware of All My Sons track record and our willingness to help a customer when we can. Since we have not received the customers claim form I would advise the customer to immediately contact our customer care department at XXX-XXX-XXXX and have a new claim package sent to her immediately. Once we have received her claim documentation we will forward it to the NC Utilities Commission for processing in full accordance with State Law and her contract. If the customer feels that she would rather not have All My Sons process her claim she is more than willing to contact the NC Utilities Commission directly at XXX-XXX-XXXX and file her claim with them. Once again I do apologize for any damages that may have occurred and look forward to getting this claim processed as soon as possible. Should anyone have any questions they may also contact me directly at any time at XXX-XXX-XXXX. Consumer Response They are only focusing on the damaged goods - not the customer service or lack there of provided by the movers. THAT is the issue they are continuing to ignore it. Yes they called to check in but what was I supposed to say while clearly intimated by the three men of sketchy character in my house. Regardless, they've proved that customer service is not a priority for them. Perhaps Twitter, Facebook, Yelp, etc will see things differently. Thanks for trying, Revdex.com.

The actual bill for packing far exceeded the quote given. When the estimator came out we had him quote packing for 4 different arenas (1 bedroom house, office, and two storage sheds). The quote was $1400. When we scheduled the appointment for packing (scheduled for Tuesday 4/19/16), we told them there would be two areas taken off the list of packing (the 2 storage sheds), therefore our actual cost should have been quite a bit less. On packing day, the invoice came to $1800 (paid $1400, plus the usage of the $400 deposit), which is ridiculous consider the amount of packing that was taken off the list and the original quote of $1400. Not to mention that they said they would have all the packing done in 1 day, but they didn't finish. I was billed for the complete job, but the job was not completed.Desired SettlementWe are not expecting a full refund, as some packing did get done and I realize that needs to be paid for. I feel like I should be refunded at $900 (1/2 of the $1800) since there were originally 4 areas of packing quoted for $1400 and only 2 areas (and not even the whole 2 areas) got packed for $1800.I tried to resolve this by calling All My Sons, but we were met with a rude customer service agent that put me on hold for 15-20 mins and then I got disconnected. Called back and the same thing happened.Business Response To Whom It May Concern:I am writing to respond to the complaint you received from Ms. [redacted] in regards to her move. First, I would like to apologize that you received this complaint. It is unfortunate that this customer has chosen to go down this path. In response: Let's start from the beginning; On March 10th, 2016 at 3:40pm Ms. [redacted] was contacted in regards to some information she had submitted online for a quote to move. An appointment was set for 8:00am on the 14th of March 2016. On March 14th, 2016 our estimator arrived and provided an estimate for Ms. [redacted]. This estimate was for a local move within Clayton with us packing on the 15th of March and a move on the 16th of March (See attached copy of estimate). Mrs. [redacted] never scheduled the move. Over the next few weeks Ms. [redacted] contacted our estimator on multiple occasions wanting to change her dates and or her move locations, from moving some but not all, to moving some in the neighbor's garage and even moving to Virginia. Each time we gave her the rough estimates to make the changes and each time she would respond with it being more than she could afford and would figure something out. She then contacted our estimator and stated that she was going to be staying in her home as she found an investor to purchase the property and allow her to stay. She was very grateful for all the help and stated that she would recommend us to all her friends. Keep in mind that she never had a move schedule and money had never exchanged hands. On April 9th she contacted the office in a panic needing to move on the 11th of April 2016. We did not have the availability however we were able to move some things around to get it to work and scheduled her move for Monday the 11th of April and Tuesday the 12th of April. On Sunday the 10th of April she contacted us at 8:36 am and stated that she now needed to move into our storage. She still had not put down a deposit and yet we were more than willing to help her out. Then on the April 10th at 9:27am she contacted us and moved her dates again the next week of Monday the 18th and Tuesday the 19th. On the 11th of April at 9:54am she contacted our estimator and left a message stating that she needed to update him on her moving situation again. On the 12th of April Ms. [redacted] was contacted to collect her deposits. Due to the unusual number of changes and reschedules we wanted to collect a deposit so that we knew the move was actually going to happen. Ms. [redacted] provided her deposit on the 14th of April in the amount of $416.00. She also changed her move back to a local move and claimed that the packing was going to be considerably less as she had gotten rid of several rooms and was in the process of selling some more items. We advised her that was fine as her estimate was Non-Binding and she would only be charged for the actual supplies used. On the 16th of April Ms. [redacted] changed her move again to us delivering her goods to [redacted] Public Storage in [redacted] NC. On the 18th of April at 7:54am Ms. [redacted] contacted our estimator and needed to push her move date again from the 18th & 19th to the 19th and 21st. We had already dispatched the crew so we contacted them and had them turn around as she cancelled her move for the day. On the 19th of April 2 trucks and 8 men arrived at Ms. [redacted] home and started packing. They worked from 10:00am until 5:30pm. At 10:54am she contacted our estimator and left a message for him to call back. At 11:37am on the 19th we contacted Ms. [redacted] to verify how the men were doing and she stated that the men were awesome and were doing a great job. She then stated that she had a few questions about the estimate and that she was going to contact our estimator. At 11:41am our estimator called her back and left a message for her. (See Attachment) At 12:04pm she left another message with our estimator stating that there was nothing major however, she wanted to clarify a couple of things. At 12:19pm our estimator finally made contact with Ms. [redacted] in which he re-explained the Non-Binding Estimate. During this conversation she did claim that she got rid of rooms and items and that we only had 4 areas to pack. Based off the items she described he let he know that none of them would have been boxed items anyways and that they would have no effect on the cost of packing or the use of boxes and without him being able to come out and see what she had gotten rid of there was no way for him to tell her whether or not it would impact the estimate at all. At the time another visit by our estimator was impossible as he was already booked out for the week not to mention we had already started the job. On April 20th at 8:50am Ms. [redacted] contacted our estimator and left a message stating that she needed him to call her as soon as possible as there was a major problem and that she can take it to a higher court but would prefer not to and that it has nothing to do with him directly and everything to do with our company. My estimator returned her call at 10:12am and left a voicemail (See Attached). He then left another voicemail at 10:29am (See Attached). At 10:45am he was finally able to make contact with Ms. [redacted]. During this conversation Ms. [redacted] claimed that we missed rooms. In the rooms that we worked that we did not finish the packing. She stated that there were now 6 areas to be packed. Some of which she had earlier stated that she gotten rid of. She ends the conversation stating that she is not going to sue and that she is going to let God take care of it. (See Attachment). On 04/20/2016 at 5:51pm Ms. [redacted] contacted the office and made threats of suing us and getting a bunch of lawyers on us because the packing cost more than estimated. Then at 6:02pm she called and cancelled her move. On 4/22/16 at 9:21am Ms. [redacted] contacted the office in tears asking to speak to someone in regards to moving her. We advised her that due to the circumstances we were not comfortable moving her. Then at 2:06 pm she called back and stated that we would hear from her attorney and that she was suing us. The bottom line is that Ms. [redacted] received a Non-Binding Estimate for her move. Per the North Carolina Utilities Commission Maximum Rate Tariff a Non-Binding estimate is described as such. A nonbinding written estimate shows the approximate charges for the services to be provided. At the time of delivery, the mover will expect payment for the actual charges. As it stands right now Ms. [redacted]'s complaint and all paperwork and recordings have been sent to our legal counsel as we are awaiting the lawsuit Ms. [redacted] threatened to file. Ms. [redacted] was charged correctly and in full accordance with State Law, the NC Utilities Commission and her estimate. I am not sure what other information you may need however if there is anything else we can provide you we will be more than happy to do so. Once again I do apologize that you received this complaint and I hope that you will take all the information we have provided into account and close this case.

My move with All My Sons was NOT a good experience. Three employees showed up and because there was a chance for rain they only had our move scheduled for the day..... So, they took their sweet time loading and unloading. Based on a previous move with the same company they milked 1 1/2 hour time out of the move. At $150 an hour that is a $225.00 expense. We repeatedly asked them to speed things up and they acted like they only had one set of hand trucks (they had two) so, I offered up my hand trucks just to move things along.
I called the office on the Monday after the move to voice my concerns and after the lady that answered the call let me go through my whole complaint she said "you will need to talk to the Office Manager" and I have left him two voice mails and he has not responded.","neg-5