All My Sons Moving & Storage of Raleigh

Complaint12/ 5/15 I used this company to orchestrate my move to garner. They damaged a wall and I've been trying to get them to fix it.I have had to constantly follow up on their error. I've called very frustrated to them numerous times because I nobody would return my call. Ive sent numerous emails to both managers and the liaison in hopes to get a response. Once I finally was able to speak to the office manager Mr. [redacted] he provided me with his work email and home email address. After he confirmed that this will be taken care of he stopped being in communication with me. The day I spoke to him he said he was going to have a painter call me the same day and I informed him via email that painting is not going to fix the damaged trim. Painting would simply paint over the damaged wood. I've had to send very stern emails to them because of course I haven't heard anything from them. Then he called once before Christmas and said that the claim would be processed once he got a notarized letter from me I informed him that I was out of town and I would send it as soon as I could. It has been almost two weeks since I have sent the notarized letter and I have yet to get a response from them. I have emailed him at both his home and work emails to confirm he received it however as usual they are no longer responding to me. As previously stated to them in an email which I still have I've kept every last email I've ever sent them for this very reason, I simply explained to them that neither one of us is really thrilled to work with each other at this point I just want them to do what is right. They damaged my property I just want them to fix it. After they fix it then they can be completely done with me and we will never have to speak again. If I damaged someone's property I would gladly fix it. I think it's disgusting that I have to go to this extent by contacting the Revdex.com to try to get a response out of them for their error. I have pictures which I have already forwarded along time ago when the incident first took place to both managers at all my sons. I moved into a new home and they damaged the trim to one of the doorframes I just want them to honor what they said they would do and fix it. It shouldn't take An act of Congress to get someone to do the right thing. This is the managers home and work email address [redacted]@gmail.com [redacted]@allmysons.com. Hopefully you all are able to light some fire under them.Desired SettlementAll I want is for them to fix the door frame trim that they damaged. Given our current relationship I don't think it's best that they come in my home again. Its obvious that we're not going to be holding hands and singing together. So since this relationship is irrepairable they would probably do a [redacted] poor job or damage something else on purpose. I would prefer if I got an estimate of how much it would cost to repair then they could provide me with that amount and I can get it fixed myself. Thus ensuring they aren't coming into my home again as I dont trust them. If that can be initiated then case closed.I would be satisfied knowing that the repair has been made. Should they not offer this then I have to spend even more time pursuing this matter. This was the last condescending email he sent me. Whenever I send stern emails when I finally get a response from them it's always in this condescending tone. When you speak to them on the phone the very few times spoken to them (twice )it's never that way. Dear Ms. [redacted],First, I wanted to thank you for allowing me to process your claim for you. Your claim has been processed in full accordance with State Law, the NCUC Rules and Regulations and per your contract. Please read your agreement sign it, have it notarized and return it back to me. Once I have received it I will forward it to our accounting department for payment within Thirty (30) Days. Should you have any questions please feel free to contact us at any time. Once again I do apologize for the damages that occurred and thank you for allowing me to help you. I wish you and your family the best in your new home. May the Lord Bless you, your family and all those you care about. Have a Merry Christmas and a Happy New Year!! Sincerely,[redacted] P. [redacted] OwnerI have sent the form back to him. I just want confirmation it has been received. When I sent in the initial claim they told me they hadn't received it that's why they hadn't called me back or pursued anything I sent it five times to several different people. This is why I need confirmation to know that they have received it so they don't hold my claim up and no we didn't get anything and lie again all I'm asking is for a confirmation that it has been received so my doorframe can finally be repaired. I've been going through this for a month now. I'm quite certain that if everything was reversed they would not be as patient with me as I have been with them. They would've already tried to sue me if I stopped payment, canceled payment or if there was any kind of issue with payment.Business Response To Whom It May Concern:First, I would like to apologize that you received this complaint. We recieved the shippers claim form on December 17th 2015. The shippers claim was processed in full accordance with State law, the NC Utilities Commissions rules and regulations and in full accordance of the shippers contract. We then sent the shipper their settlement agreement via email on the 19th of December 2015. Typically this process can take up to 30 days however, we were able to process this claim within 2 business days. I have attached copies of the emails and the settlement agreement which is dated the 19th of December 2015. Since then we have been waiting on the shipper to return the signed and notarized copy of the settlement agreement to us. She says she has emailed it multiple times however, we have not received it. We even gave her a personal email address to email it too and we still have not received it. We have made this very clear with the shipper and have asked her to mail in the agreement. As of date we still have not received her notarized agreement. Once we have received this signed and notarized agreement we will get the agreed check amount mailed to her within 30 days. The Revdex.com is supposed to be used to help a consumer resolve a complaint when a business is refusing to do so not as a tool of manipulation. We have never refused any claim, we responded in a very timely manner and have only been waiting on the shipper to provide the documents needed so that we can pay her. Consumer Response First let me start by saying that this process has been a nightmare and had the movers simply stated hey we damaged your wall but don't worry will get this fixed. I will notify our manager and have someone contact you Monday morning it would have never gotten to this point. The fact that I've had to consistently contact you all for mistakes that you've made is beyond disappointing. Did I want to waste my time contacting the Revdex.com when I had other things I could've been doing? No, I didn't. However, this is not for manipulation this was simply to get a response. Which seems to only happen when I become very stern. It's quite apparent that we needed a third-party to get involved. If I ruffled some feathers tough. That makes two of us as this has not been enjoyable.You would think as a manager maybe some would've said hey let's make sure someone stays on top of this but that never happened. I've always had to initiate contact with your company for your mistake. Well outside of the driver calling me asking if they damaged something. As I stated previously, I was out of town and when I came back I sent it on December 29th to both the home and work email of Mr. [redacted]. By the way I did let them know that I was going out of town and they would have it when I came back in town but let me guess they didn't get that email either. I even sent a follow-up email to ensure confirmation of the notarized document. It's quite Interesting that other emails were received from me but not these.. Since there seems to be yet again another delay I will send it certified to ensure it gets to the proper location. Have a blessed day.Final Business Response To Whom It May Concern:Once again I do apologize for the delayed response. We have our IT department trying to figure out why I am not receiving emails. That being said we still have not received the shippers settlement agreement. The shipper did send us another document multiple times but it was not the settlement agreement. We did email another copy of her settlement agreement to her on the 21st of January 2016. On the 26th of January at 1:14pm the shipper emailed asking if we wanted her to email or fax it back to us. We asked her to email it so that we can get to our accounting department faster. On January 27th at 1:17pm we received another email from the shipper stating that her work cpu will not allow outside scanning for Hippa reasons and that she would scan it to us when she got home. As its sits right now it is the 28th of January and we still have not received her settlement agreement.

The actual bill for packing far exceeded the quote given. When the estimator came out we had him quote packing for 4 different arenas (1 bedroom house, office, and two storage sheds). The quote was $1400. When we scheduled the appointment for packing (scheduled for Tuesday 4/19/16), we told them there would be two areas taken off the list of packing (the 2 storage sheds), therefore our actual cost should have been quite a bit less. On packing day, the invoice came to $1800 (paid $1400, plus the usage of the $400 deposit), which is ridiculous consider the amount of packing that was taken off the list and the original quote of $1400. Not to mention that they said they would have all the packing done in 1 day, but they didn't finish. I was billed for the complete job, but the job was not completed.Desired SettlementWe are not expecting a full refund, as some packing did get done and I realize that needs to be paid for. I feel like I should be refunded at $900 (1/2 of the $1800) since there were originally 4 areas of packing quoted for $1400 and only 2 areas (and not even the whole 2 areas) got packed for $1800.I tried to resolve this by calling All My Sons, but we were met with a rude customer service agent that put me on hold for 15-20 mins and then I got disconnected. Called back and the same thing happened.Business Response To Whom It May Concern:I am writing to respond to the complaint you received from Ms. [redacted] in regards to her move. First, I would like to apologize that you received this complaint. It is unfortunate that this customer has chosen to go down this path. In response: Let's start from the beginning; On March 10th, 2016 at 3:40pm Ms. [redacted] was contacted in regards to some information she had submitted online for a quote to move. An appointment was set for 8:00am on the 14th of March 2016. On March 14th, 2016 our estimator arrived and provided an estimate for Ms. [redacted]. This estimate was for a local move within Clayton with us packing on the 15th of March and a move on the 16th of March (See attached copy of estimate). Mrs. [redacted] never scheduled the move. Over the next few weeks Ms. [redacted] contacted our estimator on multiple occasions wanting to change her dates and or her move locations, from moving some but not all, to moving some in the neighbor's garage and even moving to Virginia. Each time we gave her the rough estimates to make the changes and each time she would respond with it being more than she could afford and would figure something out. She then contacted our estimator and stated that she was going to be staying in her home as she found an investor to purchase the property and allow her to stay. She was very grateful for all the help and stated that she would recommend us to all her friends. Keep in mind that she never had a move schedule and money had never exchanged hands. On April 9th she contacted the office in a panic needing to move on the 11th of April 2016. We did not have the availability however we were able to move some things around to get it to work and scheduled her move for Monday the 11th of April and Tuesday the 12th of April. On Sunday the 10th of April she contacted us at 8:36 am and stated that she now needed to move into our storage. She still had not put down a deposit and yet we were more than willing to help her out. Then on the April 10th at 9:27am she contacted us and moved her dates again the next week of Monday the 18th and Tuesday the 19th. On the 11th of April at 9:54am she contacted our estimator and left a message stating that she needed to update him on her moving situation again. On the 12th of April Ms. [redacted] was contacted to collect her deposits. Due to the unusual number of changes and reschedules we wanted to collect a deposit so that we knew the move was actually going to happen. Ms. [redacted] provided her deposit on the 14th of April in the amount of $416.00. She also changed her move back to a local move and claimed that the packing was going to be considerably less as she had gotten rid of several rooms and was in the process of selling some more items. We advised her that was fine as her estimate was Non-Binding and she would only be charged for the actual supplies used. On the 16th of April Ms. [redacted] changed her move again to us delivering her goods to [redacted] Public Storage in [redacted] NC. On the 18th of April at 7:54am Ms. [redacted] contacted our estimator and needed to push her move date again from the 18th & 19th to the 19th and 21st. We had already dispatched the crew so we contacted them and had them turn around as she cancelled her move for the day. On the 19th of April 2 trucks and 8 men arrived at Ms. [redacted] home and started packing. They worked from 10:00am until 5:30pm. At 10:54am she contacted our estimator and left a message for him to call back. At 11:37am on the 19th we contacted Ms. [redacted] to verify how the men were doing and she stated that the men were awesome and were doing a great job. She then stated that she had a few questions about the estimate and that she was going to contact our estimator. At 11:41am our estimator called her back and left a message for her. (See Attachment) At 12:04pm she left another message with our estimator stating that there was nothing major however, she wanted to clarify a couple of things. At 12:19pm our estimator finally made contact with Ms. [redacted] in which he re-explained the Non-Binding Estimate. During this conversation she did claim that she got rid of rooms and items and that we only had 4 areas to pack. Based off the items she described he let he know that none of them would have been boxed items anyways and that they would have no effect on the cost of packing or the use of boxes and without him being able to come out and see what she had gotten rid of there was no way for him to tell her whether or not it would impact the estimate at all. At the time another visit by our estimator was impossible as he was already booked out for the week not to mention we had already started the job. On April 20th at 8:50am Ms. [redacted] contacted our estimator and left a message stating that she needed him to call her as soon as possible as there was a major problem and that she can take it to a higher court but would prefer not to and that it has nothing to do with him directly and everything to do with our company. My estimator returned her call at 10:12am and left a voicemail (See Attached). He then left another voicemail at 10:29am (See Attached). At 10:45am he was finally able to make contact with Ms. [redacted]. During this conversation Ms. [redacted] claimed that we missed rooms. In the rooms that we worked that we did not finish the packing. She stated that there were now 6 areas to be packed. Some of which she had earlier stated that she gotten rid of. She ends the conversation stating that she is not going to sue and that she is going to let God take care of it. (See Attachment). On 04/20/2016 at 5:51pm Ms. [redacted] contacted the office and made threats of suing us and getting a bunch of lawyers on us because the packing cost more than estimated. Then at 6:02pm she called and cancelled her move. On 4/22/16 at 9:21am Ms. [redacted] contacted the office in tears asking to speak to someone in regards to moving her. We advised her that due to the circumstances we were not comfortable moving her. Then at 2:06 pm she called back and stated that we would hear from her attorney and that she was suing us. The bottom line is that Ms. [redacted] received a Non-Binding Estimate for her move. Per the North Carolina Utilities Commission Maximum Rate Tariff a Non-Binding estimate is described as such. A nonbinding written estimate shows the approximate charges for the services to be provided. At the time of delivery, the mover will expect payment for the actual charges. As it stands right now Ms. [redacted]'s complaint and all paperwork and recordings have been sent to our legal counsel as we are awaiting the lawsuit Ms. [redacted] threatened to file. Ms. [redacted] was charged correctly and in full accordance with State Law, the NC Utilities Commission and her estimate. I am not sure what other information you may need however if there is anything else we can provide you we will be more than happy to do so. Once again I do apologize that you received this complaint and I hope that you will take all the information we have provided into account and close this case.

My move with All My Sons was NOT a good experience. Three employees showed up and because there was a chance for rain they only had our move scheduled for the day..... So, they took their sweet time loading and unloading. Based on a previous move with the same company they milked 1 1/2 hour time out of the move. At $150 an hour that is a $225.00 expense. We repeatedly asked them to speed things up and they acted like they only had one set of hand trucks (they had two) so, I offered up my hand trucks just to move things along.
I called the office on the Monday after the move to voice my concerns and after the lady that answered the call let me go through my whole complaint she said "you will need to talk to the Office Manager" and I have left him two voice mails and he has not responded.","neg-5