All Paws Veterinary Clinic

Thanks for contacting us through the Revdex.com, we appreciate the opportunity to serve you We took a look at your complaint and your purchase history with our company Regarding your recent purchase in the amount of $625.00, we would never have suggested you acquire coins if you needed to sell them only about month later - in fact we would have never suggested acquiring precious metals in any form with such a short time horizon The coins you acquired are generally appropriate for persons who plan to hold onto them for at least a few years However, even with bullion coins the spread is enough that owning them for approximately month would not be advisableGiven your purchase history with our company - and the short time window since you purchased them - we will contact you to facilitate a refundThank you again for the opportunity to serve you regarding your precious metal needs

Hi, Ms [redacted] – I do not have enough information about the quote of $that you received from the other company to confirm anything about that offer However, I did receive good offers back today from the international diamond traders we worked with on your behalf to try to get you the best price The quote we received was for $6,293.80, which is more than (eleven) times the amount quoted by the other company you referenced It seems that the company you received the quote from was not giving you the best price possible Again, keep in mind that the market for alternative assets is slow right now – so prices are depressed from their highs The prices can go up and down at any time, but sometimes stay the same for a while as well We’re sorry that it took a little while longer to get back to you with the BID prices from the diamond traders, but sometimes things can take a little longer when working internationally We’ll take a look at our process and see if there is any way to speed things up a bit in the future Please let us know if you’d like to proceed with selling your diamonds, or if you were just looking for a bona fide quote Best regards, The U.SGold Bureau Team

Hi, [redacted] – We’re very sorry that your order did not ship within the standard two week shipment period quoted for most orders The reason for the delay was due to one specific product you had ordered that we were waiting to receive from the 3rd party authentication agency The item that caused the delay arrived today, and your order was processed and shipped We upgraded your shipment to Standard Overnight shipping to get it to you as fast as possible You will receive an email with your tracking number later today, and the order is scheduled to arrive tomorrow Please note that you will need to be present to sign for the package due to the value of the contentsPlease let us know if we can help you with any other matters And, again, we apologize for the slight delay in your order shippingThank you for your businessBest regards, The U.SGold Bureau Team

Mr [redacted] , Thank you for your inquiry regarding your business with our Company We see that you did place an order as you stated in your complaint; however, your order was rejected by our verification department when we attempted to validate your identity This is often caused by a third party database not having some of your information correctly listed that ultimately matches with the information on file with your bank We're sorry this caused an inconvenience for you.We have no intention of retaining your funds In fact, we contacted you in June and one of our Customer Service representatives personally spoke with you about the process to reverse your funds and return them to your account On that call you were informed that you need to call your bank and request a reversal of your payment, which should immediately put the funds back into your account Due to Anti-Money Laundering rules and the way systems work in the precious metals industry, we can't just send the funds back to you This is based on the type of payment you used when you originally placed the order As explained during the call we made to you in June, please contact your bank and request a return of the fundsWe are happy to work with you to help ensure you get your funds returned to youBest regards,The U.SGold Bureau Team

Ms***, We received your inquiry through the Revdex.com (Revdex.com) communication platform, and I have reviewed the details available to me about your interactions with our Company When you first contacted us you did so because you had purchased $90,worth of overpriced precious metal products from another precious metals dealer – and you requested our help to spread the remaining value out into products that would diversify your holdings At that time, we worked with you to get you the highest price we could for the items you had purchased at the other company Then, we worked with you to take the funds from those items and spread it across a diversified portfolio of products At the time, we worked with you to create the portfolio we suggested numerous different product types, which you ultimately decided to get a blend of gold, silver, platinum and some diamond products We cannot control the market factors for any of these products, the prices do go up and down based on market demands and other factors This is why we recommend that consumers plan to hold the items long enough to allow appreciation to occur There are times in the market when prices are compressed, which is currently happening in the precious metals and diamond markets (This is primarily due to the stock market performing well, which is resulting in lower demand for alternative assets.) As evidence of our efforts to help build you a balanced portfolio, we were very pleased with what you stated in a previous email communication to us On June 16, 2017, in an email communication to our representative you stated, “By the way, I told you that I had the diamonds appraised and they turned out to be worth MORE than I paid.” While we can’t control the markets, we are always happy when items in our clients’ portfolios are up in value You did not mention in the email what diamond company quoted you the higher price, nor did you mention whether or not you had offered to sell them at the higher quoted price We have submitted requests for quotes from numerous international diamond distributors for your two diamond products, and we are awaiting their quotes We apologize that it is taking longer than usual, but it is likely due to those distributors researching where they can place the diamond and get the highest price I have personally requested that our buying department follow up with those international distributors on Monday to get you a price for your diamonds If you would truly like to sell your diamonds I would encourage you to contact the business that quoted you the higher price you mentioned in your email of June 16, Additionally, all of the items in your portfolio you have held for less than year We recommend that clients buying precious metals and/or diamond products plan to hold them for at least years We will get back to you with the prices we receive from the international diamond distributors as soon as it is available to us And, we will do our absolute best to get you the highest price we possibly can Best regards, The U.SGold Bureau Team

Our client satisfaction is of paramount importance to our firm, it is what keeps us in business and it is why thousands and thousands of investors choose to do business with usAfter receiving this Revdex.com complaint, we opened an investigation into the claims made by the person filing the complaint, which included reviewing the details of the transaction, listening to all recorded telephone calls between the client and our Company, and reaching out directly to the person who filed the complaint After speaking with Mr [redacted] , he realized that he had mistakenly made a few claims in his Revdex.com complaint, including the claim regarding his items being overvalued by 400%, which is simply not true Mr [redacted] indicated that he had not fully understood everything about the asset class that he had acquired, but after speaking with Mr [redacted] at the U.SGold Bureau he now understood the benefits and drawbacks of each asset class.Mr [redacted] of the U.SGold Bureau also informed Mr [redacted] that he was within his return provisions for his order and we would simply provide him with a full refund if he would like Mr [redacted] stated that he accidentally did not see on his paperwork that he could just return the order However, he told Mr [redacted] that he wanted to keep the order and did not wish to return anything.In fact, after speaking with the client about this matter, he further stated that he was happy with our Company, he would be contacting the Revdex.com to ask if his complaint could be removed, and he would be sending an additional bank wire of $100,to acquire additional precious metals from our firm.As with any situation where a person is uncertain about their portfolio, we are very, very happy to spend as much time as the client requires to help educate them on their acquisitions or potential acquisitions We will always be upfront and forthcoming with the pros and cons of all the assets we offer to our clients Whether a person is looking to acquire $worth of precious metals, or $million, every client can expect to be treated fairly and honorably by our firm - we will always treat every client with respect and provide them with superb serviceMr [redacted] , we thank you for your business and we are happy to assist you at any time

We worked with eBay to ensure the process we followed was acceptable according to their platform and utilized acceptable procedures to disallow the orders affected by the pricing error We apologize that your order was part of that particular supply/pricing mishap, but we are unable to honor your original order submission We apologize for any inconvenience this may have caused you

Complaint: [redacted] I am rejecting this response because: The higher price you talked about was a quote by a jeweler was for insurance purposes only and [redacted] was aware of that information. When I decided to attempt to sell the diamonds to another company that was when I was told the diamonds were only worth $568 because of the size and difficulty in mounting them independently. I am well aware that the diamonds value depends on the market. It is very interesting that I was quoted a buy back price last year of $8000 which was only days after the diamonds were sent to me. Again, this is not a fair settlement by USGB and they are responding now only because of the complaint to the BBB. These are not the practices of a company that professes to be above board and transparent as quoted to me by [redacted] and [redacted] . Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: ***
I am rejecting this response because:I have contacted my bank business institution three times already and they have no way to collect any money which has already been paid forYou collected the funds so there is no stop payment possible.The reason I used an e-check to pay for the merchandise was done under your salesperson adviseI was never informed that I would have any identity problem when it is my bank and my company check.Otherwise, why would you go ahead and deposited the funds into your account
Regards,
*** ***

Thanks for contacting us through the Revdex.com, we appreciate the opportunity to serve you We took a look at your complaint and your purchase history with our company Regarding your recent purchase in the amount of $625.00, we would never have suggested you acquire coins if you needed to
sell them only about month later - in fact we would have never suggested acquiring precious metals in any form with such a short time horizon The coins you acquired are generally appropriate for persons who plan to hold onto them for at least a few years However, even with bullion coins the spread is enough that owning them for approximately month would not be advisable. Given your purchase history with our company - and the short time window since you purchased them - we will contact you to facilitate a refund. Thank you again for the opportunity to serve you regarding your precious metal needs

We are in receipt of the communication regarding the claimed issue with the order from Mr*** and we are working to verify the claim Specifically, we understand that two (2) gold bars are claimed as missing from the package that was delivered to the client; however, four (4) gold bars
were originally ordered All gold bars ordered and shipped were troy ounce of pure 24k gold.We opened an investigation into the claim with our *** *** ***, as well as with the *** *** from *** - the results of the investigation are still pending As part of our investigation we will review all video footage of the packaging and handling of the order while in our custody Additionally, we will review inventory records on those days to determine if any products were over their reported inventory amount (For example, if our reports are +gold bars for that day it would be a good indicator that the package may have been shorted.)It is also extremely likely that the two (2) missing gold bars reported were actually shipped in the package - sometimes they are simply missed when they package is opened.As stated in our terms, the client must retain all packaging materials in order for us to complete our investigation Our *** *** may be calling to request photos and/or the return of the packaging for inspection The retention of packaging materials is required under our terms of service.While our investigation is pending we encourage the client to check all packaging materials again - sometimes missing items are found when it is discovered that items are occasionally packed separately inside the same *** box

Complaint: ***
I am rejecting this response because: I would prefer to discuss any such proposals over the phone as opposed to discussing it in e-mails if that is acceptable with USGB
Regards,
*** ***

Complaint: ***
I am rejecting this response because:If the order was placed on your own web site it would be cancelable per your conditionsHowever the order was placed on ebay and their rules do not allow for cancellationsYour company has a reputation for screwing buyers and you received over defects on ebay for this scam cancellationThis means you cancelled over orders in hoursSince you don't want to honor my order I will leave you negative feedback on ebay.
Regards,
** ***

Hi, Ms*** - I spoke with one of our staff members this morning about your inquiry to the Revdex.com, and I understand that we already authorized a refund for the items in question last week (before you submitted your inquiry to the Revdex.com). Our records indicate that we received the two
items back at our facility on May 1, 2018, and the credit for the returned items was allocated to your account. In reviewing your account I can see that you also placed a new order for $13,on May 2nd. Per your instructions we are using the credit from the items you returned to us and applying it to the new order. This will leave a balance due, which I was informed you will be sending in funds to cover the balance by bank wire in the next day or two. Once your payment is received we will release your new order for shipment to you. Please let us know if there is anything else we can do for you. Best regards,The U.SGold Bureau Team

We regret that you experienced a buying experience that wasn't as you expected it to be, this is not our intention. In the case of your order there was a pricing error that was related to a 3rd party supply issue, which unfortunately caused us to have to cancel you order. Our terms and
conditions do permit us to cancel an order, or not accept it for settlement, if extenuating circumstances occur related to pricing or supply. While we do everything possible to avoid this situation, given the volume of orders we process for precious metal consumers around the globe, it is unfortunately unavoidable under certain circumstances. We have met with our team members to investigate our processes and procedures to see if we can find a way to avoid this occurring in the future. Again, we sincerely apologize for any inconvenience this may have caused you. Best regards,The U.SGold Bureau Team

We apologize that you received an order email in error, we confirm that you did not place an order Also, we will honor your request to remove you from our database and no longer email you We apologize for any inconvenience this may have caused you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Ms. [redacted],   We received your inquiry through the Revdex.com (Revdex.com) communication platform, and I have reviewed the details available to me about your interactions with our Company.   When you first contacted us you did so because you had purchased $90,000 worth of overpriced...

precious metal products from another precious metals dealer – and you requested our help to spread the remaining value out into products that would diversify your holdings.  At that time, we worked with you to get you the highest price we could for the items you had purchased at the other company.  Then, we worked with you to take the funds from those items and spread it across a diversified portfolio of products.  At the time, we worked with you to create the portfolio we suggested numerous different product types, which you ultimately decided to get a blend of gold, silver, platinum and some diamond products.    We cannot control the market factors for any of these products, the prices do go up and down based on market demands and other factors.  This is why we recommend that consumers plan to hold the items long enough to allow appreciation to occur.  There are times in the market when prices are compressed, which is currently happening in the precious metals and diamond markets.  (This is primarily due to the stock market performing well, which is resulting in lower demand for alternative assets.)   As evidence of our efforts to help build you a balanced portfolio, we were very pleased with what you stated in a previous email communication to us.  On June 16, 2017, in an email communication to our representative you stated, “By the way, I told you that I had the diamonds appraised and they turned out to be worth MORE than I paid.”   While we can’t control the markets, we are always happy when items in our clients’ portfolios are up in value.  You did not mention in the email what diamond company quoted you the higher price, nor did you mention whether or not you had offered to sell them at the higher quoted price.   We have submitted requests for quotes from numerous international diamond distributors for your two diamond products, and we are awaiting their quotes.  We apologize that it is taking longer than usual, but it is likely due to those distributors researching where they can place the diamond and get the highest price.   I have personally requested that our buying department follow up with those international distributors on Monday to get you a price for your diamonds.   If you would truly like to sell your diamonds I would encourage you to contact the business that quoted you the higher price you mentioned in your email of June 16, 2017.   Additionally, all of the items in your portfolio you have held for less than 1 year.  We recommend that clients buying precious metals and/or diamond products plan to hold them for at least 5 years.   We will get back to you with the prices we receive from the international diamond distributors as soon as it is available to us.  And, we will do our absolute best to get you the highest price we possibly can.   Best regards, The U.S. Gold Bureau Team

Mr. [redacted], Thank you for your inquiry regarding your business with our Company.  We see that you did place an order as you stated in your complaint; however, your order was rejected by our verification department when we attempted to validate your identity.  This is often...

caused by a third party database not having some of your information correctly listed that ultimately matches with the information on file with your bank.  We're sorry this caused an inconvenience for you.We have no intention of retaining your funds.  In fact, we contacted you in June and one of our Customer Service representatives personally spoke with you about the process to reverse your funds and return them to your account.  On that call you were informed that you need to call your bank and request a reversal of your payment, which should immediately put the funds back into your account.   Due to Anti-Money Laundering rules and the way systems work in the precious metals industry, we can't just send the funds back to you.  This is based on the type of payment you used when you originally placed the order.  As explained during the call we made to you in June, please contact your bank and request a return of the funds. We are happy to work with you to help ensure you get your funds returned to you. Best regards,The U.S. Gold Bureau Team