All Pro Eyeglass Repair

M [redacted] ,We are very sorry about the inconvenienceWe have been in business for years with a A+ Revdex.com ratingWe generally seek to respond quickly to our customersThe last few weeks have been very unusual and challenging for usThis is due to the fact that we are moving our warehouse inventory and operations from South Carolina to Tennessee as we are going to be manufacturing our product in the USA going forward We can upgrade your order to a SILVER Zalong with a free water bottle, hat and helmet.I have been assigned to personally follow through with this for youI will personally contact you to make sure that you have received your Zike product by the end of next weekAgain, we apologize for the delayThis is not the norm for us but we are excited to soon be manufacturing Zikes in Made in America.Thank you so much for your patience M [redacted] .Thanks,M [redacted] A [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I contacted my credit card companyBut I don't understand how I will get a refund if you don't have access to Shopify ? [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] Regards, M [redacted] G***

There is a conflict in that the customer has filed a chargeback on their credit card through ShopifyI have until the 6th to respondWe don't want the customer to receive both the Zike shipment and also the chargeback/funds from the sale.Thanks,M [redacted] A [redacted] 864.***.***

I apologize for your experience and hope we can resolve by granting your request for a refundWe will refund your money for the Zike and if management wants to send a return label I will let you know

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] Regards, J [redacted] M [redacted] Why should I buy another Zfor parts, the parts I need should only cost about $or $I have checked Ebay, Craigslist and Offerup for partsWhen I originally called him in May he had bikes for sale I asked him to sell me the parts from one of the bikes he had he said he could not.Now that I contacted the Revdex.com he doesn"t sell them any moreI think he should find the parts I needThere are other businesses that sell this bike, what will other people do to get parts

Due to your request for your refund and not to ship, we will refund you moneyIf you have already contacted your credit card, please just contact them again as we no longer have access to be able to refund through the Shopify siteThanks, M [redacted] A [redacted] Zike, LLC

We are sorry you were not able to get through to usWe had some issues with our phone linesThe best number to reach us is: 864.***.*** or 864.***.*** or 864.***.***.We can ship you the tire and/or tube for your Zand cover the cost of the part and shipping of the part Please let us
know if it is the front or rear tire and if just the tire you need.Thanks and we apologize for the inconvenience. M*** A***Zike, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]I would like a full refundBecause I don't trust Zike to actually contact me or send me my scooter
Regards,
M*** G***

We believe we may have access back into Shopify within hours as we are planning to reopen and have limited inventoryIf zike.net comes back online, that will mean we are back up and running and able to accessI just didn't want to promise before I knew for sureWe plan to refund your money one way or the other so that you are happy

Based on our return policy, we are happy for the customer (since she contacted us well within the days and we are flexible on this part) to ship the item back at her cost (carefully packaged in the original box and packaging or at least so that the model is not damaged or scratched in shipping)
and we will inspect and issue a refund based on the condition of the unit and based on our return policyNote the restocking fee applies in any case except for Manufacturer's Defect.This is our returns policy at zike.net under the CONTACT menu under RETURNS POLICY:RETURNS POLICYOTHER THAN MANUFACTURER DEFECTFor returns other than for defect, there is a automatic 15% re-stocking fee and customer pays for return shipping.They must also have been purchased from an authorized Zike Reseller*Customer needs to call Zike customer support for return authorization and billing confirmationThere will be an additional minimum charge of 25% if unit is not received in like new conditionOnce unit is received by customer support and inspected the remaining credit will be issued to the customer.All other returns must be submitted within seven (7) days from date of purchase with receiptThe customer is responsible for the cost of returning/shipping merchandise to Zike, LLC, Rutherford Road, Greenville SC Upon receipt of the return, Zike will inspect the item and issue a refund based on its condition provided there is no damage

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Also, I paid for day shipping and it has been weeksI would like to have the product as you stated in the letter along with my shipping cost
Regards,
C*** G***

D***,We are very sorry about the inconvenienceWe have been in business for years with a A+ Revdex.com ratingWe generally seek to respond quickly to our customers. The last few weeks have been very unusual and challenging for usThis is due to the fact that we are moving our warehouse
inventory and operations from South Carolina to Tennessee as we are going to be manufacturing our product in the USA going forward. We have sold thousands of Zike product and I do not ever recall seeing this bubbling effect before. Please send your unit back for inspection and upon confirmation of manufacturer's defect we will send you a new unit with a water bottle, hat and helmetFeel free to keep the hat and helmet you already have per your inconvenience. Please ship to: M*** A*** *** *** *** SC ***I have been assigned to personally follow through with this for youAgain, we apologize for the delay in response timeThis is not the norm for us but we are excited to soon be manufacturing Zikes Made in AmericaWe look forward to making this right for you and hope your child enjoys the Zike.All the best and thank you so much for your patience.Thanks,M*** A***

No, as soon as I closed the case I was unable to reach her via phone, e-mail, Facebook messages. No replacement or refund was given

I had previously submitted a complaint about this company on 11/17/assigned ID -*** We ordered a Zike for my daughter for Christmas after getting it out of the box we noticed that the paint was coming off/pealingI purchased from this company due to it being under warranty/ for defects etcNo one has replied to my e-mailsAfter speaking with M*** at customer service and explaining the damage she told me to send photos to her daughters cell phoneWhen I called her back the next day she told me she still had not seen her daughter to check photos, one excuse after another! After that I could no longer reach her on the phone, it always went to voicemail and she would never return my callsI expected better from a companyThe customer service has been terribleNow December 11th The issue still has not been resolvedThey company was very good about replying to messages while there was an open case with Revdex.comHowever as soon as Case was closed they did not do anything they promisedOnce again I am in the same situationSince I closed Case I can no longer reach them via e-mail, Facebook or phone all the numbers I have for them the mailboxes are fullI am now with an item with paint peeling and know that if I have any mechanical issues with it there will be no warrantyThey have quite a few complaints on there Facebook page under CommunityThere is no customer service and others appear to have been scammed by this companyI purchased the Zike back in October and have tried to get some answers on the phoneM*** who works for customer service has been No help al allShe was surprisingly helpful with sending e-mails through Revdex.com however she did not follow through with anything.I would like still like a refundHowever very doubtful this will happen I would like others to be aware that this company is a scam!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. In the three months since my original attempts to resolve this issue,, I have purchased another bikeAll I am asking is that they refund my money, not that they send me a bike.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
C*** L* F*

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
M*** G***

We will refund your 2-day shipping of $and upgrade your order to a SILVER Zalong with a free water bottle, hat and helmetWe appreciate your patience and apologize for the delay

A***,We are very sorry about the inconvenienceWe have been in business for years with a A+ Revdex.com ratingWe generally seek to respond quickly to our customers. The last few weeks have been very unusual and challenging for usThis is due to the fact that we are moving our warehouse
inventory and operations from South Carolina to Tennessee as we are going to be manufacturing our product in the USA going forward. We will ship your Saber along with a free water bottle, hat and helmet.I have been assigned to personally follow through with this for youI will personally contact you to make sure that you have received your Zike product by the end of next weekAgain, we apologize for the delayThis is not the norm for us but we are excited to soon be manufacturing Zikes in Made in America.All the best and thank you so much for your patience.Thanks,M*** A***Zike, LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHopefully a pre-paid envelope will be sent and I will be issued a full refund for the inconvenience.
Regards,
D*** P*** *** *** *** ***GA ***GA ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
C*** L* F*