All Seasons Movers

This move was a problem from the start.  There was way too much yelling for anyone to be able to think straight and do their job properly.  [redacted] was telling the men how to do everything.  This was a problem as they have a system of how they work.  Had she left them be and let them do their jobs, there would not have been any issues.  We try to satisfy each and every customer.  Every now and then, there is one who is simply never satisfied.

Miss [redacted] did set up a move with All Seasons for March 1, 2016.  We do not offer flat rate moving, as it is illegal with the State of Illinois and the Illinois Commerce Commission.  There are no ads on the internet or our website that offer flat rates.  No one is ever given a flat...

rate, and neither was Miss [redacted].  When scheduling the move, it was explained to her that she would require a 4 man crew to complete her move.  She insisted on going with a 3 man crew at a lower hourly rate.  When the men arrived on March 1st for the move, it was evident that she needed AT LEAST 4 men to complete her job.  She was UNPREPARED to move.  She did not hire us for packing.  Packing would be additional charges.  However, she did not pack herself, and what she did pack was not packed properly.  To move, you require boxes.  For a few reasons.  1 is so you can stack them and carry them easily. Reason 2 would be to secure your items in a safe, shell for moving.  Miss [redacted] had her things thrown into shopping bags and garbage bags.  Shopping bags will not protect your items, nor will they keep the items inside the bag during transport.  Some of the bags, which were garbage bags, we put into wardrobe boxes so we could expedite the moving process.  The wardrobe boxes allowed us to carry more at one time and to stack the boxes, like a regular moving situation. None of her bags were marked.  We did not know the contents of any of them.  If items she did not want put together somehow got put together, it was purely by accident.  Upon completion of the move, and every move, the customer signs the paperwork and checks that all of their belongings are out of the truck.  This was done with Miss [redacted]. There were no items left on the truck.  If she is missing items, they are not with us.  If the items were, in fact, damaged, they would not have been if she had packed her items properly.  We were hired to simply move her items from point A to point B.  She did not hire us to pack.

Initial Business Response /* (1000, 8, 2015/06/08) */
The vehicle was repaired. We have receipts as well as before an after pictures. She does not have a police report, and she refuses to contact her insurance. Additionally, we have a headlight for her car that she will not let us put on. We...

have tried to work with her on this issue, but she is not satisfied.
Please let us know if you will require the photos and receipts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] The business titled All Seasons Movers and I have come to a satisfactory solution to my complaint. They will honor the refund, and I will accept their Revdex.com resolution, as well as not post any negative comments on public reviews or social media about their business.
Sincerely,
[redacted]