All State Carpet & Tile Care

These guys are terrific! super friendly and much better pricing than
stanley! I recommend them to all!

mitch was wonderful and the work was fabulous and economical! We have used they a few times and always a great job was doneFive str review*** *** ***

Mitch did an outstanding Job cleaning our tile! He was thorough professional and went the extra mile to ensure complete satisfaction Highly recommend All State Carpet and Tile Care!

Recommend this company to everyone I knowVery professional and always a great job!! Well done

Repeat customer for a few years, always happy with the service, professional and always on time, also very affordable

I have used Mitch for years on all my homesAlways very satisfied and will continue using his serviceThanks for all the good work

Recommended by a friend & and was pleased
Prompt, polite, did a great job,

We've used All State Carpet and Tile for the past eight years Very reliable and professional...highly recommended!

My experience has been awesome in the past, used this company several timesAlways happy and very satisfiedThanks for the great service

I have used this company several timesAll resultshave been good

We were extremely satisfied with the carpet and grout cleaning Mitch was professional, informative, and personable We will definitely use him again!

I have been very pleased with All State Carpet Cleaning They do an excellent job, much better than other carpet cleaners I have tried and they satisfy any additional touch up that needs to be done
Eleanor B
PhxAz

I was moving out from my rental and was worried about stains and dirtMitch came by and talked me through all the cleaning products and the processThe carpet looks and smells greatI highly recommend this company!

I have been very pleased with All State Carpet Cleaning They do an excellent job, much better than other carpet cleaners I have tried and they satisfy any additional touch up that needs to be done
Eleanor B
PhxAz

mitch was wonderful and the work was fabulous and economical! We have used they a few times and always a great job was doneFive str review*** *** ***

1st time experience and love this companyVery fast efficient and amazing results

Mitch was greatThe floors look great and when he left the house looked wonderfulI will recommend Allstate to my neighbors

Very professional,satisfied and always reasonably priced

Recommend this company to everyone I knowVery professional and always a great job!! Well done

On Friday the 7th [redacted] called the office and requested a service for Monday February 10th.  On Monday our technician arrived to the residence and after quoting out the job [redacted] became very irate and began arguing about pricing. Our technician explained to [redacted] that the...

coupon she had was a total of $79.00 which included a living room that is 280sqft, hallway and one bedroom plus a $10 trip charge. After not coming to an agreement on pricing we advised our tech to leave the premises. We had a manager ([redacted]) that was in the area, called [redacted] and told her that he would be by to take a look at her home. Upon [redacted] arrival and walk through the total service amount was in fact $79.00, however, as a courtesy and inconvenience that [redacted] had already prepared her home to be serviced [redacted] dropped the price to $70.00 to please her. Before and after the cleaning [redacted] reiterated that all traffic areas were severely worn out. [redacted] expressed that several carpet cleaning companies in the past have serviced their home and they were not pleased. Upon completion the work order was signed and that everything was satisfactory. (See attached invoice) 

Later on that evening, [redacted] husband called our office and expressed that they were not happy with their carpet cleaning service. We let him know that we would call him after 3pm the following day to set up an appointment. On Tuesday the 12th we called and [redacted] immediately was unhappy and frustrated that we were not able to re-clean her home that day. She became short and hung up the phone on us. A few minutes later [redacted] called and accused us of being rude and uncooperative with his wife. This was not the case, we explained to him that we were extremely busy and that we were going to clean his home as soon as possible. We offered a next day (Wednesday) appointment and Mr. [redacted] turned it down because it was not convenient for them. 

On Thursday February 13th, [redacted] arrived to their residence around 2:30pm., did a quick walk through and everything looked clean. However, they refused to accept that and wanted to make things very difficult. To avoid conflict [redacted] decided to pre-spray and steam clean the carpets all over again, as a courtesy and a way to resolve this matter. As work was completed they once again signed off that work was satisfactory. (See attached invoice)

Friday February 14th, our company received a complaint from the Revdex.com. We stand behind our work and take pride in what we do. Customer service and a great product has always made our company a success. With this said we have had an A+ rating for the past 7 years. Our company has invested in the biggest and best equipment available to carpet cleaners. We feel that we did everything in our power to accommodate [redacted] and [redacted]. Again, they expressed that several carpet cleaning companies were not able to satisfy them, and it seems our company has also fell short. With four adults, a dog and running a full daycare out of their home has made it impossible for their 8 year old recycled carpet to look brand new. As a conclusion, we decided that our company will not return and re-clean this home. Our company has been extremely patient and accommodating to resolve this situation, there is absolutely no refunds that will be issued to them.