All Things Hair

I ordered February 28th of this year and have not recieved my order. I email a few time a week and get no response. I order February 28th and I have no recieved my order. I send emails I don't get responses. I also asked for a refund. My tracking number still says preshipment in April. I stil have not recieved a email and they post on a regular on Instagram and sending out daily emails and well but no responses to emails. Desired SettlementI would like to recieve my order. If thats gonna take months like how it is doing now than I just want my refund. Business Response Customer order went out 6/16/15 order should be in transit if [redacted] has scanned the package in.

RUDE, GHETTO, UNPROFFESIONAL! I ordered my products from All Things Hair back in MARCH! It is now JULY and I haven't received ANYTHING ! Now I'm a very patient person but this is ridiculous. So they sent me a email stating they had a flood in April. Okay I understand that things happen. Then I waited. Sent a few emails , NO RESPONSE!! Until I had to curse them out!! So now it's May. They said I should receive a tracking number. I didn't get it until June 16th AFTER I cursed them out again. Now I'm irritated because I've had ZERO MOVEMENT on my tracking number. I call the hotline to find out what's going on. it's LOUD in the background and the girl on the phone was GHETTO and RUDE!! Then she lied to me and said that she took it to the post office that morning. Still no movement. I left a comment on Instagram stating my issue, they deleted my comments then responded to me saying they are going to block me. Lol such a joke. Never again. ","neg-1

No follow up on email and or text as directed my company after 3 business days. Order is past 25 business day limit. MerchantAll Things Hair LLC[redacted]@yahoo.comInstructions to merchantYou haven't entered any instructions.Shipping address - confirmed[redacted]I've reached on on several occasions via email an text. No reply to either. But the company continues to offer sales promotions that seem to continue to delay orders. [redacted] castlewoodWindsor, CT XXXXXUnited StatesShipping detailsThe seller hasn't provided any shipping details yet.Description Unit price Qty AmountGrow Me Crazy - 8oz$10.00 USD 3 $30.00 USDSubtotal $30.00 USDShipping and handling $8.50 USDTax $0.54 USDTotal $39.04 USDPayment $39.04 USDPayment sent to [redacted]@yahoo.comInvoice ID: cXXXXXXXXX.1Desired SettlementI would like my order shipped as they are gifts or my full refund including shipping cost. I am moving in 3 weeks and don't want my delivery delayed or lost. Business Response Contact Name and Title: All Things HairContact Email: [redacted]@allthings-hair.comThe customer contacted our business one time via email. We have allotted times for phone calls throughout the day. We encourage all customers to continue to call until they get through our line. Once the customer contacted us via email, we did respond within 24 hours, which we chose to refund the customer's money. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)My attempts to reach the company were numerous times. But they did refund my account only once I made them aware of my complaint to the local Revdex.com. My case is now resolved. Thank you! Final Consumer Response

I have 5 different orders missing from last year, I have emailed no reply. And I have 1 order from this year that I am missing. I just want a refund.Order # April 26,2015 14842 = $11.70, April 12, 2015 13659 = $24.10, April 3, 2015 12879 = $24.33, March 22, 2015 11885 = $45.94, & February 20, 2015 9587 = $21.10. I have a order made on March 12, 2016 for $30.40. I have not received any of these irders and I want my products or a refund.Desired SettlementRefund or send me the products I paid for!

I paid for a product received a shipping number but never received the product.On 6/10 I placed an order for their product. A hold was placed on my account and the business received the funds. On 6/11 I received an email stating my order was on the way with a tracking number. The tracking never updated and per their email 4 days later I emailed them to inform them of this. I did not get a response back.on 6/17 I placed a call to customer service and I left a message and did not receive a call back. Then on 6/18 I called customer service again left another message as well as emailed them the same day and I have not heard anything. I checked my account with their company and it shows the order as being fulfilled but I have not received the product as well as not being able to speak with anyone about this.Desired SettlementI would like a refund since it ha been 11 days since I received a tracking number but no product. This business has poor customer service practices. I feel as though I have beenough defrauded.Final Consumer Response [redacted]Document Attached[redacted]After the company received a copy of the complaint they sent me an email 2 weeks later stating they would mail my product in five days. They never shipped it to me. I filed a complaint with [redacted] and through their investigation they decided in my favor and gave me a complaint refund.

I didn't have a problem with the 25 days processing time until it hit 30 days and I emailed, texted and commented on the Instagram page [redacted]. They never emailed me back and just erased my comments off the page without saying anything the only time they said something is when I told them I wouldn't be ordering from them again. They are very rude and don't have good communication with the customers. I like the products but if you're not paying the extra $25 for faster processing its pointless to order.","neg-4

I placed an order for $57.21 order XXXXX April 8,2015 and have not received my order. I have called and send email, no one has responded to my inquiryI placed an order for $57.21 order XXXXX April 8,2015 and have not received my order. I have called and send email, no one has responded to my inquiryDesired SettlementI need them to send my order ASAP and fix their timelines to reflect their production Business Response Contact Name and Title: All Things Hair Contact Email: [redacted]The customers order was delivered June 27th XXXXXXXXXXXXXXXXXXXXXXConsumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I finally recieved my order after 2.5months

I didn't receive my orderI placed 3 orders with this business, one on 3/31 4/6 & 4/7. In all I spent close to $70. According to her all products would be processed in 25 days but I haven't received even a tracking number.Desired SettlementI would like my money back from my purchasesBusiness Response All items have been delivered

This company has fraudulent business practices. They purport to sell hair products however, the client never receives the product.Purchased hair cream on April 2nd, received the confirmation number and they money was withdrawn from my account. To date, June 29th, I have not received a refund or the product.Desired SettlementI am seeking a refund at this junctureBusiness Response The customer will be receiving a tracking number in the next 5 business days. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The item was purchased on April 2nd. Receiving a tracking number for the product on July 13th is inexcusable. The product, not tracking number should have been received months ago. This company is fraudulent.Final Business Response

Placed order and didn't receive product.I placed a order on 04/03/15. After waiting a while and not getting my package I emailed them mutiple time and they continued to respond saying they were sorry. Eventually when I sent my last email on 12/28/15 they didn't bother responding. I have no product and no refund. They cannot treat people like this. Steal money and think its okay.Desired SettlementTo ensure that when there is a problem they seek resolution and not ignore customers

Placed order March 2016, as of May 2016, no order or refund issued.I placed an order on All Things Hair website on March 9, 2016. A total of $56.16 was taken from my account on March 10, 2016. In April I emailed about not receiving the products. A email was sent pertaining to sale and tracking numbers for order batches. After a week, I emailed again stating I haven't received a tracking number, no response. I emailed several more times and to this day no emails have been responded to. I sent a DM on instagram in April asking about the order and was told that March orders had not shipped. I asked when and got no reply. I sent a few DM's asking for a refund after not receiving my order after TWO months. I got the reply stating that they had to send the order because I paid for it but could get no refund. She offered a gift card and a shipping date of Friday, May 13th. Nothing shipped. I last sent a DM to [redacted] (the owner) on Sunday stating that I was done with the cat and mouse game and wanted a refund. She stated that she would issue one for $55.60. I told her that wasn't the amount she took from my account and to issue a full refund. She proceeded to get an attitude with me because I wanted my money back in FULL! I told her the action I would take if she didn't issue a refund and she again got an attitude with me stating "all over $56!" to which I explained to her that I don't have that to just throw away seeing how I work hard for my money and decided to do her a favor by shopping with her business. Bottom line, she's a scam! Do NOT buy from her. She's rude and unethical. She does NOT fulfill orders. And the sad part about it is, she's located in [redacted] I'm in [redacted] it should not take TWO MONTHS to ship anything from [redacted] to [redacted] I informed her I would file a complaint, seek a lawyer and news outlets (that's when she said "all over $56!")just so she can't do this again. She has now blocked me on her social media because I inquired about a tracking number. Filing this complaint with Revdex.com is action #1 to get a FULL REFUND OF $56.16. If she chooses ignore this, action #2 is to go to all of the news outlets and make consumers aware of her dirty dealings. If my refund isn't issued after all of that, action #3 is to move forward with a lawyer to shut her down altogether. With a lawyer, I'll seek to cease and desist all of her business operations. It is ridiculous that I have to go through all of this just to get my money back. I do not want any of her products. I do not want anything like this to keep happening to people. People work hard for their money and shouldn't be taken advantage of simply because someone feels they can do so. All I'm asking for is a refund!! A simple refund!!Desired SettlementI do NOT want the products I ordered as a resolution. I WANT A REFUND TOTALING $56.16. That is what was taken from my account, that is what I want returned. I do not trust this so-called "business" to send products, as they've had TWO MONTHS to do so. A refund is what I want.

I order from this company on march 23, 2014 and was told by them to wait 25 days for my order it is now May 13, 2014 and I keep getting the run aroundMar 23, 2015 08:33:36 PDTReceipt No:XXXX-XXXX-XXXX-XXXXYou sent a payment of $37.30 USD to All Things Hair LLC.Order # XXXXXHello [redacted],This charge will appear on your credit card statement as payment to [redacted]ALLTHINGSHA.Desired SettlementI would just want my refund since they were unable to keep their end of the deal and I'm tired chasing them to get information about where my product isBusiness Response The customer in reference of order number XXXXX has received their product May 26, 2015 I have attached their tracking number below. [redacted]

I HAVE NOT RECEIVED MY ORDER THAT WAS PLACED IN JULY 2015.I have reached out many times with this company through their website as well as [redacted] and by email. July will make one year since I have ordered. Order Payment Fulfillment Total#XXXXX - Jul 20, 2015 Paid Unfulfilled $ 26.13Desired SettlementI would like a refund or my order to be shipped as soon as possible.

This company is rip off. They take over 3 months to send the product. I still haven't received my merchandise. The don't answer the phones. When I did finally talk to someone, they told me it was the wrong numberDesired SettlementJust better service and commmuncationBusiness Response The customer will receive the products within the next 5 business days.

On their instagram page @allthings_hair2 they delete any comments that's shows them in their true, negative light. It takes them 30 days to send a tracking number, then another 30 days to actually ship your product. I made a simple comment saying- their lack of distribution skills of their products could be the downfall of their company, they blocked me. They delete all comments they do not like, even when they aren't negative ","neg-5

I purchased a product from All Things Hair, on March 23, 2015. I have not received the product, as of June 29, 2015. I have tried to contact their customer service nurmous times. I received a email on May 13 saying they were behind on orders and they would be shipping out the orders, soon. I even tried to contact them on their website and they refer me to their customer service number or website. As of today June 29, 2015, I have still not received my product or a refund. After reading reviews the company is notorious for not sending out products and deleting any comments about customers not receiving there ordersDesired SettlementI would like a full refund, plus the shipping cost that was paid for the product.Business Response The customer will be receiving a tracking number in the next 5 business days. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I do not accept this response. I would like a refund, plus the shipping I paid. I don't what the product anymore. It has been over 3 months since I ordered this product. Final Business Response

I placed an order for hair products from this company approximately three months ago and have not received said product.On April fifth I ordered two 16 oz jars of the company's "[redacted]". My order confirmation number was #XXXXX. Then I sent a payment of $50.85 USD to All Things Hair LLC via [redacted] using my credit card. The 25 day processing time passed but I didn't contact the business right away because I know that they were backed up with orders and because I ordered from them before and although it took a while I received the product and was satisfied with it. However, this time around I realized that almost three months had passed without receiving anything. I received an email from the business saying that if I made a April order and didn't receive it to contact then ASAP, and that's what I did. This company promises to reply to emails within two business days, however, two weeks and three emails later, I have not received a reply from this business or the product I purchased.Desired SettlementI would like to either receive the product I paid for or receive a full refundBusiness Response The customer will be receiving a tracking number within the next 5 business days

Purchased a product from them March 27 still have not received my order. I want a full refund plus shipping but they will not give it to me. March 27 I purchased moisturizer from them for a total of $23.11 order#XXXXX. They say it takes a month to process orders, however, it has been 3 months and I still have not received it or heard anything from them. I emailed them numerous times before I called. I called them June 25 asking for an explanation and a refund. I spoke with 4 different people including [redacted] the "CEO". They were all unprofessional and were not trying to resolve my issue or my wishes.They all told me that when I emailed them originally I was using the wrong order number so they "didn't" know I had another order which I had not received. My question to them was how can you run a business and not know if your customers have/have not received their order. They told me I could not get a refund because it is in their policy and paypal would not allow them since the order was so old. I have searched all across their website and I do not see anywhere where it says no refund policy. I do not want the product anymore I just want my money back. This business is extremely unprofessional and I would not recommend them to anyone. Desired SettlementI want a full refund including shipping. Business Response The customer was refunded. Our return policy is in the link below: [redacted]Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I was refunded my order because their system was down when I called back asking for my order for the 2nd time. They have since changed their faq page regarding returns/ exchanges.

I ordered from all things hair back in June 2015 and I never received my order. I spend $116 for kinky straight hair extensionsI ordered from all things hair back in June 2015 and I never received my order. I spend $116 for kinky straight hair extensions. I emailed them multiple times and told them that I never received my and they gave me a tracking number the tracking number never updated. I will put the correspondence below:I called the post office and they said that they received the package. When I get to a computer I will check that tracking to be sure I sent you the correct tracking. I will email again with what I find. Have a great hair day! All Things Hair On Jul 24, 2015, at 5:20 AM, [redacted] wrote:It's was been over a month since I placed my order and I still haven't received my items. It's says that hair is suppose to take 7-10 business days to receive and it has been way pass that time. The tracking number that you gave me has been created since June 15 and has not been updated since then even though you told me that you dropped it off at the post office on Tuesday still no update. I have no choice but to file a dispute claim. It didn't want to do so but you have my money and I don't have what I paid for. Sent from my [redacted]On Jul 22, 2015, at 3:42 PM, ALL THINGS HAIR wrote:That order wasn't cancelled. It was partially refunded. I only have that order as of recently from you. The person who packed it used that shipping label with that tracking number when she packed it. I will call the [redacted] today to see why it has not updated. It usually takes about 2 days for them to scan it in their system. Thank you, All Things Hair, LLC From: [redacted] Sent: Wednesday, July 22, XXXX X:XX AMTo: ALL THINGS HAIRSubject: Re: Order #XXXXX with All Things Hair This tracking number was for an order that was canceled I need the new order tracking number for $165 order not the $237 order. That tracking number you provided hasn't even been updated since June 15Sent from my [redacted]On Jul 21, 2015, at 2:55 PM, ALL THINGS HAIR wrote:The tracking number doesn't change. That is your tracking number it was sent out yesterday as promised. On Jul 21, 2015, at 12:26 PM, [redacted] wrote:This tracking number was created over a month ago and I still don't have my order Sent from my [redacted]On Jul 21, 2015, at 12:48 PM, ALL THINGS HAIR wrote:XXXXXXXXXXXXXXXXXXXXXXThank you,All Things Hair, LLC________________________________________From: [redacted] Sent: Monday, July 20, XXXX X:XX PMTo: ALL THINGS HAIRSubject: Re: Order #XXXXX with All Things HairI don't have a tracking numberSent from my [redacted]On Jul 20, 2015, at 9:10 PM, [redacted]@allthings-hair.com wrote:Dear [redacted],I'm sorry check the tracking number you have for updates.All Things HairDesired SettlementMy hair extensions that I paid for.

Have yet to receive my order which was placed on April 12, 2015. It is now June 11,2015On April 12th I purchased two 8oz containers of the "[redacted]" for a total of $17.66 including shipping and handling as well as tax. I have yet to recieve this order or even a tracking number. My purchase was made through [redacted]. I have since tried calling, messaging on [redacted] as well as emailing and it's gotten me nowhere. This has been a bad experince and customer service has been terrible. I would like a refund for my products that I have not recieved.Thanks,Desired SettlementAt this point I would like a refund, not the products or a gift card I simply want my money backBusiness Response Customer emailed one time, which the email was responded to the same day. The customer's order is going out this week. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I emailed the company on three separate occasions. Once on June 3rd and twice on June 11th. I also spoke with someone via direct message on [redacted] June 5th in which I was told to call the phone line the next day. I finally got a response from someone about my order on June 11th in which I was told that it has been shipped priorty mail 3 day. It is now June 19th and I have no tracking updates as well as no product. So as I stated earlier I would like a refund for the products that I ordered in which I still have not received.Final Business Response