All Time Trading

I ordered 3 cases of flip flops on 5/13/18 from Alltimetrading. They showed that the men's flip flops would be on back order until 6/15/18. They totaled the order with shipping charges for all three cases and it came to 330.91. I received the two cases of ladies flip flops in early June, and was still waiting for the case of men's flip flops. On 6/21/18, I received a refund for the men's flip flops, which meant I wasn't getting them. The only problem was, that they didn't refund the portion of the shipping charge that they charged me for 3 cases. I should've also been refunded $19.00 from the freight charges for the case that was never shipped. I sent three emails, and never got a response. This extra charge makes my cost on the flip flops too high, and now I have to take a loss on my margin. It's too bad, because I was looking forward to having a source that I could by from on a regular basis. Initially, I was excited about doing business with them. But obviously the poor customer service, and communication will stop me from using them again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  The company sent us a check and it has cleared.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I was told I would be shipped out the other half of my order but never received a tracking number or any information on shipping. I called multiple times every day for a week with no shipping information given. Finally I was told by the end of the day 11/**/16 I would be given a call with that shipping number. I never received a call. I called 11/**/16 because I had not received any communication either by email or phone by the company. I requested a refund. I spoke to Jessica who said I would receive an email by Friday 12/**/16 (today) with notice of the $146.27 refund. I have no emails and have not received a call. It is not 2:55pm Mountain Time. Their offices are now closed. I will be calling again on Monday Dec [redacted] for yet another attempt to collect from this company. The customer service agents are rude and have not helped what-so-ever each time I've called. Please help me collect the amount owed. I will never do business with this company again and will be warning others not to either. No refund or shipping almost three weeks after they were notified of the mistake. Unacceptable. Original order was placed 2 months ago.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Customer was shipped full quantity on 10-**-16 however [redacted] lost a case in transit. Customer only brought this to our attention on 11-** - we take 3-5 business days to replace a order in events like this. We had advised the customer of this as well. If the customer wished to cancel there order they...

may do so by calling us at ###-###-#### and we will make a consideration to her claim. Since it clearly states on all our invoices and terms and conditions website wide. " All shortages and damaged merchandise must be reported to us with in 5 business days " - which she has not. However - we have honored her claim and agreed to ship her a new case despite the amount of time that has past to make a claim ( 38 days ). New [redacted] tracking number will be e mailed to the customer by 11-**-16.

Horrible customers service will not purchase anything from this site.

Review: I was online looking for wholesale bandannas for our students. They had them listed $0.48 each or a case of 120 for $57.96. We ordered a case of them at 11:08am and paid for it. (I have scanned the confirmation e-mails for both orders). Later that day we received a call from the representative (a lady) and she told us that the day before that they changed the prices on these to $0.80 each or $96.00 for a case of 120. I replied with well the website had them listed for the original price of $0.48 each and we ordered them for that amount. She said that they would not make a penny off of that sale and that they couldn't do that. I continued to argue if it has that price tag they should honor that, and she bluntly told me we could order them for the $0.80 each or we didn't have too, but they weren't going to honor the original sale. Since we had a big event early next week and needed these for our students, my boss lamented and authorized the continue of the purchase since they were unwilling to honor the original sale. I have the original e-mail confirmations with the different time stamps to prove my statements.Desired Settlement: I want them to adjust the billing to honor the original sale of $0.48 each (in our case a Case of 120 for $57.96)

Business

Response:

price changes happen often - we manufacture thousands of products and cannot control manufacturing costs. We did contact the customer - she agreed to pay the up cost - Why she would come here to make a complaint is beyond us. However we did contact the customer today to let her know we were canceling her order since we do NOT work with customer that come to the Revdex.com for stupidity. The order is now canceled and refunded. The customer was also asked not to shop with us again as we will not service her, and no one should either.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I deal with many wholesale vendors and other vendors numerous times on a yearly basis, and have never ran into this before.

I do not wish to pursue this any longer since they cancelled the order, so I feel there is no point continuing with this. Please consider this ended. I will leave it at that, and do not wish to waste anymore of your time or mine. Thank you Revdex.com for your help in this and for all that you do. :) Take Care. Hope you all have a great weekend.

Sincerely,

Review: In recent months we purchased a range of winter hats from Brooklyn based firm, All Time Trading. Unfortunately this business has proven to be unreliable and to date we are yet to receive any of the stock that we ordered nor has our request for a refund been acknowledged. It has now been 2 months since our initial order which was due to arrive in 10 working days. We can no longer get in contact with the supplier as their phone line has been cut off and they do not respond to our emails. We have had our freight forwarder try to contact them everyday, which in the beginning, All Time Trading were giving them different excuses every week. Now, our forwarder can no longer make contact as their phones have been cut off.Desired Settlement: We no longer want the stock, as it was seasonal product which we have now missed. We would like a full refund of the product that we paid in full for and never recieved.

Consumer

Response:

At this time, I have not been contacted by All Time Trading regarding complaint ID [redacted].

Sincerely,

Business

Response:

This customer wanted us to launder money fro them and break money-laundering laws for them. This customer wire transferred money to us from Australia. Prior to them wiring the money to us, we ordered the merchandise for them. They were told we were doing this for them.

They decided to cancel the order after we already paid the goods. They then asked that we wire them back money to Australia. We refused because we did not want to break anti-money laundering laws and wire fraud.. We offered this customer $4000 of credit to use toward any of our 30,000 products instead.

Review: I ordered a wholesale shipment of scarfs thinking that they were to be worn over the head. I called and asked for the dimensions, and was told the width was 40 inches, which would be perfect for the event that I needed this item for. When they arrived I found that the actual measurements were 4 inches, and could not be worn over the head, they were nothing more than hair ties. This was extremely misleading, I had repeated "40?, are you sure?" to the woman over the phone several times. If I had known that they were 4 inches I would have cancelled the order. Now my return will not be accepted because it is over 5 business days ago. However, their business does not operate on Fridays, and were off for thanksgiving, the actual amount of business days that have passed is about 6 days, and it was difficult for me to call during this time due to thanksgiving. Their policy does allow for a full refund either way. I am simply asking for a 50% refund, and they won't even consider looking into my issue. The woman on the phone would not connect me to any other person, and insisted that the matter will not go on any further, and that there is absolutely no way for me to return these items, even though their business had given me the incorrect dimensions, and considering the holiday within their business days.Desired Settlement: To be able to refund my purchase for the full price, and for their items to be required to add the dimensions in their descriptions.

Business

Response:

it is correct that we have a 5 day limit to notify us of any issue with a order since we are a wholesale oriented company and do not operate under the normal flexibility of a retail organization. If the customer wishes then can return the product to Wholesale in motion [redacted] - for a 25% restocking fee. Please make sure the order number is indicated on the return so that we may process the refund accordingly. With regards to the said conversation the customer claims they had with a representative of our company unfortunately we cannot honor this claim without a name of the representative they communicated with as we have 15 employees here. Please reach out to us for any further concerns. RegardsRandy K[redacted].

Review: On June * I order 6 items for the total of $899.84 from this company which I paid with my debit card like 3-4 after that I received only 4 item in which 1 of the items were the wrong item I called and they send me a return label so I send it them back. so I waited for the correct and the other 2 items which I never got so I called and they told me "we will issued a check for the 3 items" for a total of $460.80 so I waited and waited never got nothing I call and they said after putting me on hold for 45min "oh we will issue a check you will have it in 3-4 days" I waited and nothing I call again another 30min oh hold they said "oh we will over night it today" I waited and nothing I Keep calling they tell me the same and after more than 3 months have not receive anything I have Email them, fax them, and know when I called the operator said that they don't take call from my area they still owed me $460.80Desired Settlement: I would like my money back $460.80

Consumer

Response:

At this time, I have not been contacted by All Time Trading regarding complaint ID [redacted].

Sincerely,

I have not heard from the company at all nobody has contact me.

complaint # [redacted]