All Trees & Mulch

April 29, 2015Dear [redacted] ***:Thank you for your recent subscription to The Washington Post newspaperI am sorry that you were unaware that your subscription would convert to the regular subscription rate after the promotional offerAll of our new subscription offers include language that specifically states that the subscription will continue at regular rate unless you contact us.Unfortunately, our records do not indicate a request to stop prior to April 12, The $balance on your account is for Service from January 12, 2015, through April 11, Our primary concerns is that customers are Satisfied and that we are meeting our service standards, so we have adjusted the amount to the reduced rate you previously received and restarted service effective Sunday, May 3.Please do not hesitate to contact me, if you have any questions or concerns.Respectfully,Gregg F.Vice President Distribution & Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

March 13, 2015Dear *** ***:Thank you for your recent letter to Stephen Hills, President and General Manager, regarding the billing issue *** *** experienced with his Washington Post subscription.Unfortunately, our records do not indicate a request to stop prior to February 22, 2015; and so the
$ balance was for service from 12/14/to 2/22/15, when we do show a request to stop serviceWe apologize for any inconvenience this has caused and will remove the remaining balance on the account.We appreciate your letter and hope *** *** will reconsider renewing his subscriptionPlease do not hesitate to contact me if you have any questions or concerns.Respectfully,Gregg F.Vice PresidentDistribution & Customer Care

April 28, 2015RE: *** ** ***, Case #***Thank you for your recent letter to Stephen H***, President and General Manager,regarding Mr***'s newspaper account.The $credit card payment processed on February 2, 2015, was inadvertently placed on another subscriber’s accountWe have
corrected the error and applied the amount to Mr***'s accountI apologize for any inconvenience this has caused Mr***.Please do not hesitate to contact me if you have any questions or concerns.cc; *** ***Respectfully,Gregg F*Vice President Distribution & Customer Care

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

November 16,2015Dear [redacted]:Thank you for your recent letter to Monique F[redacted] regarding the delivery issuesWe have addressed the delivery issues with our deliver}' agent and will ensure consistent service for [redacted] going forward for the remainder of her subscription. Additionally [redacted]...

[redacted]’s subscription has been extended an additional four-weeks due to the service errors.Be assured of my continuing interest in the quality of The Washington Post subscription services. If I can be of any further assistance, please do not hesitate to contact me.Respectfully, Greg F. Vice President Distribution & Customer Care

May 31, 2017[redacted]
[redacted]This letter is in response to a May 17, 2017, letter we received regarding complaint ID #[redacted] submitted on your behalf from the Revdex.com.Thank you for subscribing to The Washington Post. In 2016,...

there was an important change to the cost associated with the delivery of the special issues of The Washington Post. In addition to our expanded content, the special issues have coupons, advertisements and costs more to deliver and print. We believe they are extremely important, valuable and the price reflects the value it contains.A notice was sent to all home delivery subscribers informing them of the change with dates of future issues. Subscribers are charged the Sunday home delivery rate for this edition unless they notified us not to deliver the issue. I am sorry if you were unaware of the change. However, we have removed the subsequent charges, which moves your expiration to its original date, 6/20717. Also, please note that service will stop effective 6/21/17.Thank you for being a loyal subscriber to The Washington Post.

August 17, 2016[redacted] Revdex.com of Metro Washington, DC 1411 K Street NW, 10th Floor Washington, DC 20005-3404Dear [redacted]:Complaint #[redacted] has been resolved.We deliver a variety of publications, as well as our advertising supplements to customers who have either requested...

or approved delivery. From time to time, someone who has moved fails to notify us to stop delivery. If the new resident desires to stop delivery they can normally do so with a phone call.We will look into the phone calls that were made requesting to stop delivery. We have attempted to get clarification on the calls from the person citing the problem. The resident lodging the complaint is not listed in our subscriber records. It is possible that the prior resident at this apartment never notified us to stop delivery. It is also possible that the resident may have received delivery in error or that one or more neighbors did not pick up their delivery.As a precaution, delivery of our free advertising package was temporarily stopped to the subscribers at the address cited in the complaint. We will confirm with the appropriate residents to confirm that they wish to continue receiving the product before restarting delivery. We will also address with our delivery agent the report of excessive speed of the delivery carrier.

July 31, 2015Dear [redacted]:I am sorry to hear about the delivery issues you encountered with your Washington Post newspaper subscription and the delay in processing your refund. On July 17, 2015, $36,42 was refunded to your credit card for increment payments of $18.23 on 4/13/15 and 6/8/15.I...

regret any inconvenience caused as a result and hope you will reconsider renewing your subscription. Thank you for the opportunity to resolve this matter. Please do not hesitate to contact me if you have any questions or concerns.Respectfully
Yours,Gregg F. Vice President Distribution & Customer Care

May 5, 2015Dear [redacted]:I am sorry to hear about your experience when you called our office to inquire about the invoice you received in the mail. I hope this letter will clear up any confusion,Your previous promotional offer ran from 3/18/14 to 3/17/15, a total of 52 weeks, On 3/25/14, we...

issued a $3.75 credit for missed delivery. This credit extended your service from 3/17/15 to 5/9/15. However, our promotional offers are termed from Service start date to expiration. So when a credit was placed on your account, it was not recognized by the promotional offer that was already active in the system. Since promos are termed, the bill just extended 52 weeks from the original expiration date, 3/17/15. We have adjusted your account to honor the balance of $23.59, which expires on 5/5/16.Please accept my apology for the inconvenience this has caused; and do not hesitate to contact me if you have any questions or concerns.Respectfully,Greg F. Vice President Distribution & Customer Care

November 2, 2015Dear [redacted]:I am in receipt of your letter regarding K[redacted], Silver Spring, Maryland, [redacted].Our records indicate that [redacted]’ Washington Post subscription was started on November 20, 2014. I am sorry to hear that [redacted] was unaware that her...

Post subscription would convert to the regular subscription rate after the promotional offer expired. The authorization voucher she signed included language that specifically states that the subscription would continue at regular rate unless the subscriber contacts us. Her subscription was paid with a credit card in the amount of $27.81, which paid her account through January 14. 2015. We continued delivery in good faith until June 9,2015. when her account was stopped for non-payment. Prior to June 9, [redacted] received three billing statements—4/12/15, 5/12/15 and 6/11/15. The first time we were notified by [redacted] that there was a problem with her newspaper delivery was on June 19, 2015.Because we value our customers and want them to be satisfied with delivery and the customer service that we provide: her balance of $105.85 has been cleared and her credit card payment of $44.86 has been credited to her account.Respectfully,Gregg F.Vice President Distribution & Customer Care

October 12, 2015Dear [redacted]I read your complaint to the Revdex.com concerning your missed delivery on September 27. Please accept my apology for the inconvenience this has caused you. As you requested, S3.00 was refunded to your credit card.Please do not hesitate to contact me. if...

you have any questions or concerns.Respectfully,Gregg F[redacted] Vice PresidentDistribution & Customer Care

Gregg F[redacted] Vice PresidentCustomer Care & Logisticst: [redacted] f: [redacted] e: [redacted]washpost.comJanuary 11, 2016[redacted] Fairfax Station, VA [redacted]Dear [redacted]:Thank you for subscribing to The Washington Post. I am sorry that you were unaware...

of our policy change regarding vacation stops and that your subscription would convert to the regular subscription rate after the promotional offer. All of our new subscription offers include language that specifically states that the subscription will continue at regular rateunless you contact us. However, as you requested, we moved the remaining balance from your account.We value our Subscribers and do all we can to make sure they are satisfied. Please do not besitate to call me if you have any questions or concerns.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for the quick resolution.
Regards,
[redacted]

Date: Wed, Aug 24, 2016 at 1:17 PMSubject: Revdex.com Complaint #[redacted] - [redacted]To: "[redacted]" <[redacted]>Good afternoon [redacted], After multiple calls and emails, we finally reached Mr. [redacted].  We are not sure why Mr. [redacted] received these emails, but we removed...

his business email [redacted] from out database. This should resolve the problem, but asked him to contact us if problem continues. Thanks,Monique

Date: Mon, Aug 22, 2016 at 3:26 PMSubject: Your email to Revdex.com -[redacted]To:  Dear [redacted]:I am writing in response to your complaint [redacted]. We have reviewed your account and see that you signed up for a subscription to The Washington Post as you outlined in your...

complaint. See the attached order form that shows your initials agreeing to both the initial charge as well as the on-going charge.As you requested, your service has been discontinued and we have credited your account for $33.58 for the amount of service you received but did not pay for. The amount due on your account is now zero. We have credited you for the amount as requested even though you received newspaper delivery.We value our subscribers and would not want you to think poorly of The Washington Post which is why we credited you for service received. Thank you for allowing us to serve you. We hope one day you will consider re-subscribing.Rich H

August 31, 2017[redacted] Fairfax, VA [redacted]Dear [redacted]:This letter is in response to your complaint sent to us from The Revdex.com on August 23, 2017. In this complaint, you mentioned that the carrier is not meeting the delivery deadline of 6 am...

(weekdays) and 7am (weekends). We pride ourselves on providing superior customer service and have failed you in this instance. I understand that Charles D[redacted], Zone manager, has spoken to your agent, Bill W[redacted], to obtain answers regarding this issue. Bill W[redacted] recently contracted a new carrier to deliver your route. He will discuss this issue with the carrier and retrain him to speed up the learning curve of this route. In addition, Mr. W[redacted] will also monitor his progress over the next several weeks to insure he is meeting the delivery deadline going forward.I do apologize for any inconvenience you have experienced and sincerely thank you for being a Post subscriber. I assure you that we will correct this issue going forward. If you have any questions or concerns, please do not hesitate to contact me at ###-###-####.

September 28,2015Dear [redacted]:I am sorry to hear about your many attempts to cancel delivery of the Savings Now weekly supplement. We have addressed this issue with our delivery agent and will ensure delivery is suspended. In addition, you should no longer receive calls or mailers from us in...

the future.Please do not hesitate to contact me if I may be of further assistance.Respectfully,Gregg F.Vice PresidentDistribution & Customer Care

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because The Washington Post still has a lot of work to do. The attached document is what I received in the mail today. How can you send a current customer a letter stating you want them back when they are already a customer? That added insult to injury. This company will need to do much better. After 10 years and 1 month, this is the level of service and integrity I get? 
Regards,
[redacted]