All Trees & Mulch

September 1, 2017[redacted] Revdex.com 1411 K Street, NW, 10 Floor Washington, DC 20005-3404RE: Ms. [redacted], case #[redacted]Dear Mr. [redacted]:Thank you for your recent letter to The Washington Post regarding the delivery issues Ms. [redacted] has experienced with her Sunday Washington...

Post subscription.We have addressed the delivery issues with our delivery agent and will ensure consistent Service for Ms. [redacted] going forward. Additionally, Ms. [redacted] has been contacted by the Zone manager for her area regarding her service issues to be reassured that they will be corrected.Be assured of my continuing interest in the quality of The Washington Post subscription Services. If I can be of any further assistance, please do not hesitate to contact me

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

August 5, 2015Dear [redacted]:Please accept my apology for the inconsistent delivery of your Washington Post newspaper. I understand that our zone manager contacted you to discuss your delivery issues and a resolution was reached to your Satisfaction.We have credited your account $6.70 for the...

missed delivery. Also, our Washington Post Independent Agent, [redacted], will monitor delivery of your newspaper going forward.Thank you for being a loyal subscriber to The Washington Post.Respectfully,Gregg F. Vice President Distribution & Customer Care

April 29, 2015Dear [redacted]:Thank you for your recent subscription to The Washington Post newspaper. I am sorry that you were unaware that your subscription would convert to the regular subscription rate after the promotional offer. All of our new subscription offers include language that...

specifically states that the subscription will continue at regular rate unless you contact us.Unfortunately, our records do not indicate a request to stop prior to April 12, 2015. The $22.20 balance on your account is for Service from January 12, 2015, through April 11, 2015. Our primary concerns is that customers are Satisfied and that we are meeting our service standards, so we have adjusted the amount to the reduced rate you previously received and restarted service effective Sunday, May 3.Please do not hesitate to contact me, if you have any questions or concerns.Respectfully,Gregg F.Vice President Distribution & Customer Care

January 31, 2017[redacted] Martinsburg, WV [redacted]Dear [redacted]:Sorry to hear that you are not renewing your Washington Post subscription due to accounting and delivery issues. We are constantly trying to balance the latest news of both national and local importance...

while providing our customers with the highest level of service possible.According to our records, the $137 payment processed on 2/7/16, paid you through 12/4/16. The additional charges were associated with the premium day papers that we now distribute. However, prior to any premium day delivery, a notice is posted in the Sunday paper and Subscribers receive a notice informing them of the change. Subscribers are automatically charged the Sunday home delivery rate for this edition unless they notify us not to deliver this issue. In addition to your Sunday paper, you received and were charged $2.65 for each of the premium day paper delivered on 9/7/16, 1 1/10/16, 1 1/24/16 and 1/20/17. I apologize if you were unaware of the charges and for the manner in which your call was handled.As you requested, we have suspended service and removed the balance due on account. We appreciate your feedback; and thank you for subscribing to The Washington Post. If you consider renewing your subscription, please do not hesitate to contact me.

From: H[redacted], Rich<[redacted]>Date: Wed, Apr 15, 2015 at 9:49 AMSubject: Revdex.com [redacted]To: "[redacted]" <[redacted]>Dear Ms. [redacted]: I was sorry to hear about your difficulty getting your subscription started with us.We have refunded your...

credit card $27.01. This is to represent the taxes and even though you received a couple papers, we are not charging you for those.You should see a credit on your credit card within one to two billing cycles.Should you wish to subscribe again, please be let me know and we will honor this rate for the next thirty days. Sincerely,Rich H[redacted] ___________________________________________________________________...⇄ H[redacted]Director of Consumer MarketingThe Washington Post[redacted]###-###-#### phone###-###-#### fax

Revdex.com:
I have reviewed the response made by The Washington Post in reference to complaint ID [redacted] and have found it fully satisfactory to me. They have gratuitously agreed to my request, and I further note that I have not experienced any problems with delivery since this incident.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I am NOT a subsriber to the Washington Post and never have been which is why I do not want their junk left in my driveway.[redacted]

July 7, 2017[redacted] Springfield, VA [redacted]Dear [redacted]:This letter is in response to a June 27, 2017, letter we received regarding complaint ID #[redacted] submitted on your behalf from the Revdex.com.We at The Washington Post strive to address all customer...

complaints promptly. When you feel that it fails to meet your expectations, its important for us to know. I apologize that you received Savings Now Coupon that prompted you to contact the Revdex.com with a complaint, and regret any inconvenience or frustration this experience has caused you. We have in our system that your neighbor is a Savings Now Coupon subscriber. It appears that the carrier accidentally delivered the ads to the wrong driveway. I will be addressing this matter with the carrier as well as the agent for your area to assure that this is corrected immediately. Your concerns are important to us and we always will make every effort to resolve any complaint expeditiously.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]