All Valley Landscaping

Hate hate hate the rocks thrown in my drive way do a door hanger like every one else, it stopped for awhile now they are back at it think Ill go face book, twitter and pass on the "little bag of rocks family. Littering a driveway near you

Review: On 06/19/2015, I received an estimate to repair/replace my front lawn sprinkler system from [redacted] is an employee of the above company. I had asked for two separate bids. the first bid for the front sprinkler system and the second for trimming a large citrus tree in the front yard. I delayed the second project until next year after the fruit was ripe and removed. I did agree to have the above company to replace 14 (fourteen) sprinkler heads at a reasonable cost. No official contract was signed. everything was done on ab verbal agreement. But when they started the project, they did not install a separate line to cover an area on the SE corner of the yard. I asked the site coordinator to call the office and have the cash price adjusted based on his suggestion. The reason for having the sprinkler heads replaced was: water continuously ran on the sidewalk and street causing a significant water waste: and that up to two areas of the sprinklers were not delivering adequate amount of water to maintain equal watering of the lawn spaces. Two weeks after the repair and instal, I contacted the company and spoke with [redacted], co-owner of the company, to have someone come out and to fix the numerous areas of dry grass the indicated that the water from the new sprinklers were not delivering the right amount of water and distribution to the lawn. [redacted], the Co_owner, came out and examined the yard and stated that the yard needed to be de-thached and aireated. In the course of this conversation, [redacted] became defensive and stated to me that he has been in the business for over 25 years. I stated to him that, I the customer, have lived in this house for over 20 years an know how the sprinklers worked. He became louder with this conversation and I became more irritated with his whole attitude to me. I agree that with my irritation I pointed mt finger at him to emphasizing my point that he was getting extremely loud when caring on with the conversation. But, his total behavior as an owner and his demeanor, caused me to end any further conversation with him. I , as a consumer, have NEVER been treated as bad as I was that day. [redacted] stated that he was going to video tape the sprinkler as it was working and I gave him permission to do so. In his video will show numerous areas of dead grass due yo lack of adequate watering. Had he of been out to do the actual biding, he would of seen there was 2 or 3 areas that were not getting enough water. He had no visual account prior to the work. [redacted] stated that I need the yard to be DE-thatched. Had I known that, I would have postponed any work until after the yard went dorm-it. I explained that to him and he became more belligerent. The bottom line is I will never contact this company for any additional work needed. But I will contact them to come out and fix the problems if the continue to exist. My guess is they will not do that! Thank you for you professional help. [redacted]Desired Settlement: If this problem persists, I would request that any repairs and or adjustments be made. If it is denied by [redacted] or his company, I will request full and complete reimbursement for my cost of the project. Please note that I will be filing a complaint wit the ROC as well.

Business

Response:

I am so sorry for this customer’s frustration and anger. I tried to explain to this customer that the sprinklers were working fine and that water was hitting every part of his grass. [redacted] continued to say through out my visit, "obviously the sprinklers are not working because the grass is dying in certain places." When I turned the sprinklers on manually to make sure they were hitting every part of the grass. I said to [redacted], "as you can see it is hitting even the brown spots." He got very irate and raised his voice at me and said, "Then why do I have brown spots?" I said, "Sir there are a number of reasons that your grass could have brown spots besides insufficient water.” He didn't want to hear that nor was he open to the 3 things he could do to fix the problem: 1. Dethatch the grass, which can be a reason that the water is running off the grass and not penetrating the grass areas in question. 2. Aerate the grass, which would allow water to flow more easily to the root system of the grass. 3. Turn up the amount of time on the clock, after you have done the other two. [redacted] walked through the water in frustration as the sprinklers where on to check to see if the water was hitting the dead spots, he then admitted that he could feel the water hitting those areas and even see the water on the ground in those areas. He was even angrier as he realized this was not a sprinkler problem but something else that was going to cost him more money. He began to say, "why wasn't I told that in the beginning?" What many customers do when they think they have a problem with insufficient water is call us out and tell us what they would like us to do; they do not ask what should be done. As you can see from his complaint that he has lived in his home for over 20 years and that what I was telling him was not true and that it had to be a lack of water. All Valley Landscaping does what our customers ask of us even though we know that other things needed to be done as well. We thought he knew what needed to be done and was going to dethatch the grass and aerate the lawn himself. The truth is that the sprinkler system needed to be fixed and we did that. Now he just needs to do the other things that I suggested so that his grass does not die. I stand behind what I told him at the property. This is not a sprinkler problem. This is a grass problem. I asked when the last time he dethatched and aerated his lawn and he said he thinks it had never been done. He then asked me again to fix the problem with a raised voice. I said in a raised voice back to him, "Sir what do you want me to do, the sprinklers are hitting every area of your grass!?" His response was very loud and he pointed his finger at me and said, "Don't raise your voice at me! I will raise the amount of time on the clock but if it doesn't fix the problem, you will be back out here to fix it and I will be going to the Revdex.com with this." The truth is, even if he does increase the time on the sprinkler system and doesn't do all 3 things I suggested, he will loose all of his grass. I took videos and photos showing the water hitting all of the areas because I knew I would need proof of it later. I have proof that what I was contracted to do, was done, done right, and at a very reasonable price. We at All Valley Landscaping try to make every customer happy and some times it is just not possible. I am sorry that [redacted] will have to spend more money to fix his problem. I have been doing this for over 21 years and I really do care about ALL my customers, even customers that don't listen and are overbearing. The bottom line is that I cannot fix something that is working perfectly fine which I said no less than 4 times to [redacted] when I was at his home. Best regards,[redacted]All Valley Landscaping

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. To whom it may concern. I received an email with the response that All Valley Landscaping had provided The Revdex.com regarding my complaint against. After reading [redacted] response several times, I have come to conclusion that he has responded with fabrications of the actual events. I agreed that the yard would need to be DE-thached and aireated but, that I could not and should not perform the request until the Bermuda grass goes dorm-it. That is not the issue. After his crew installed the sprinkler heads, there were areas that were not getting adequate water during the testing. The crew did correct some of the areas in concern by replacing the water distribution heads with an increase in water diameter spread and GPM to those areas. After all is said and done, I went from three areas that were not getting adequate water to eight after the project was completed. All I wanted to have done was to replace the distribution head to provide adequate flow to the areas of grass. [redacted] failed to mention that besides the "dead" zones, that the grass was/is getting adequate water to maintain the green grass surrounding the ares of dead grass. He also failed to test the ground surrounding the sprinkler heads to see if adequate water was being distributed . A very simple test that an "experienced landscaper of 21 years" should of done. In stead he found in his opinion that I was wrong and did not know what I was doing. Had [redacted] came out to supervise the work site, he would know what I was talking about, and at the very least told me what need to be done prior to the job being completed. That would have avoided all of this stress and I would of postponed the job until this fall. He may stand behind what he told me that this was not a sprinkler problem, (something I still disagree with.) In reading he response, I still see the rudeness he exhibited verbally to me when he was here. You as professionals can see the same although I understand that you have to be neutral in any case. Especially vey irritating is his final paragraph of his response. Not only is his facts stated wrongly, it shows his overall attitude to his customer. I therefore do NOT accept this response and consider this complaint open. Please advise me on my next step as a consumer and customer. I attempted to contact the Revdex.com main number and had to leave a message due to a meeting you were in. I never did receive a call back. If I need to re-file, I will do so without hesitation. [redacted] Regards, [redacted]

Business

Response:

I have photo's and a video of the sprinkler system hitting every part of his grass while it was on. That is what we were contracted to do and that is what we did for this customer. I was never contracted to make his grass beautiful. This customer can be as argumentative as he wants but in the end I have proof that what we were contracted to do, was done. I want to apologize to the Revdex.com for having to deal with this matter, I know it is very challenging for you as well. Sincerely, [redacted] President All Valley Landscaping

Business

Response:

Dear Revdex.com, This customer believes you have taken my word over his, which I know is not true. I will defend the Revdex.com in this matter because what this customer doesn't know is that you didn't take my word over his, you seen the video I provided on Aug. 22nd to [redacted] a Dispute Resolution Consultant there at the Revdex.com. Now this customer is saying the Revdex.com has done something wrong because you didn't judge in his favor, which is absurd. I will say again that I have proof from the video that I supplied that all the areas are being watered sufficiently and that what is happening is that the customer needs to dethatch and aerate his lawn and possibly add more time to the watering cycle. I also would like to say that the customer should not water during the day, as this will sometimes cause the grass to burn because the water droplets act as a magnifying glass. The best time to water is in the morning before the sun comes up. I will not refund this man's money as this is his only desire. He wants something for nothing because he now knows he has to spend more money to fix the problem with his lawn. I love people and like doing nice things for people but I know when people are just trying to take advantage of me and the system. I have done what I was contracted to do and I will not refund this man's money just because he wants me to. An example of this happening in another field is as if a mechanic shop installed a new battery and then they told him that he needed a new alternator as well and he didn't want to pay for it, he would then contact the Revdex.com and say they didn't fix my car and I want them to refund my money and then proceed to say they have poor customer service as a result of them not submitting to his demands. Poor customer service is when you don't show up for a bid, or don't do what you were contracted to do. It is not when a company informs a customer that they need more work to fix the problem and won't do it for free. I have proven that I have done what I was contracted to do, so I consider this matter resolved. Again I would like to express my apologies to the Revdex.com for having to deal with this challenging situation. Sincerely,[redacted]President All Valley Landscaping

They leveled & put pitch on our driveway as we get flood irrigation. They did a great job of putting down stone/gravel, yard was neater when they left than when they arrived. A very good experience. Thanks, [redacted].

I had nothing but a wonderful experience working with All Valley Landscaping. The price quoted was more than fair, the workers were very professional and worked hard and got the job done in an amazing amount of time. I would recommend them to anyone.

Just had landscaping, plants and irrigation installed yesterday and am more than satisfied. Terry and his crew did a phenomenal job. They were polite and demonstrated great pride for the hard work they do as evident in their attention to detail. What Howard said we would get, we got.

I just had All Valley Landscaping do some serious trimming of 4 huge trees. The crew of 3 bent arrived on time and bent over backwards to give me the exact results I wanted. I will use them again for all my landscaping needs.