All Weather Heating & Cooling

The system Ms [redacted] purchased carried the manufacturer’s year limited parts warranty which was registered to Ms [redacted] , the original purchaser of the equipmentGoettl was called by Mr***s regarding an issue with this AC system and Goettl diagnosed a defective evaporator coilAfter receiving Mr***’s authorization, Goettl replaced the defective coil with a new coil and replaced the systems refrigerantGoettl made numerous reductions and honored club membership discounts for the labor and new refrigerant, although Mr***s has cancelled his club membershipWith travel time and part sourcing the repair took an entire day to completeGoettl made every accommodation that it could to reduce the cost of the repair, as Mr***s has described in his complaintGoettl does not have any record of Ms [redacted] equipment warranty being transferred, or registered to Mr***, which is required by the manufacturer in order for him to be covered under Ms [redacted] ’ parts warrantyGoettl honored the parts warranty anywayI believe Mr***s knows and certainly the Revdex.com does that honoring a warranty does not extend or re-start the warranty over I.ethe replacement of the alternator on a vehicle with a 75,mile warranty does not restart the 75,mile warrantyand of course the Company is not authorized by any manufacturer to modify or extend the term of a manufacturer’s warranty in any way I certainly understand why Mr [redacted] would be upset with the failure of the coil on a few year old systemGoettl provides a two year labor and parts warranty on this repairWe are confident in the quality of the work of our technicians In this case, in consideration of Mr***’s inconvenience and aggravation, Goettl offers to double that and extend to Mr***’s a parts and labor warranty on the new coil and associated labor for four years from the date of the replacement of the defective coil at no charge, if that will resolve his complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and do not wish for the company to refund the payment I only wanted to know which company was not being honest and the Goettl technician had encouraged me to write positive comments on [redacted] because "his boss was not understanding why they were getting so many bad reviews." That further added to my concern about why I was never shown or given the part that was supposedly removed Also, something mentioned in the response was also accurate and leads me to believe the other company had not repaired the unit properly I will not mention my concern with Goettl being trustworthy to any of my friends and consider this complaint resolved Thank you for responding and giving me the information I needed to make a proper judgment Regards, [redacted] ***

We have honored our satisfaction guarantee at the request of this customer regarding the work and have agreed to the compensation amount the customer has requestedWe appreciate the Ms [redacted] cooperation in helping us bring this to resolutionOur customer has indicated to us that this resolves her complaint

These guys are crooks!! I hired them recently to install new heart pumpsTheir salesman promised my that if I went with their brand (Lennox), that I would get a $rebate from Lennox, and that they would handle all the paperwork - this was a lieWhen I asked about my promised rebate, I was informed that I had "missed the window" and that the rebate had expiredI asked how could that be, since they promised they would get it for meTHEN they told me that I was supposed to file the paperwork, not them - exactly the OPPOSITE of what their dishonest salesman, Mr [redacted] , told me originallyThese people are unethical and should be avoided!!

I completely disagree with those commentsThe goettl tech also told me that the system should be running at degrees and then he overcharged it to The new tech said that this would cause damage to the system down the roadAlso the new tech found no evidence that the goettl tech added any dye other than dripping it all over the ground near the air conditionerThe goettl tech also said he detected cold air in the attic and said there might be a leakHe then referred me to lee heating and cooling that would charge me to find and repair the leakThe new tech went up to attic and found no evidence of any leaks other than two test holes made by goettl tech that were not covered back upI completely trust my new company and do not trust goettl in any wayThey will never be allowed on my property againThey are nothing but scam artists

Mr*** is misinformed regarding our repair to his system. The pictures (attached) taken at the time show that the capacitor installed on the unit was a 30+capacitorOur service check list (see attached) calls for measuring the amperage draw on the compressorOur technician found that
the unit was drawing too much currentThe capacitor appeared to be in good shape, so our technician sent the attached pictures via his smart phone to our Service Manager for consultationThe contractor providing the alternative opinion is mistakenThe system could and did run with the incorrect capacitor The pictures were texted to our service manager to check the parts list to verify what capacitor belonged on this his modelThe manufacturer called for an 80+capacitorWith Mr***’s approval, our technician replaced the incorrect capacitor with the part called out by the manufacturer.We are happy to discuss with the other contractor why their representative’s assumption that Mr***’s system could not run with an under sized capacitor, was faulty. The quick answer is because the unit had a “hard start kit” installed on it and that provided enough additional capacitance to enable the system to run; but not to perform to specificationsI regret that our team was not able to respond as quickly as Mr*** wishedAlthough we understand that Mr*** felt his concern was urgent, we do investigate each concern, locate the documents (and in this case photos,) so we provide an accurate response and use it as a learning experience if we have erredAt this time of year, we give priority to clients that actually have no coolingMr***’s demand and threat to disparage this company is unfair and unwarranted, however, we will refund the entire $he paid. I have also complemented our technician for following our process, asking for help when he needed to, and for most likely preventing Mr*** from a costly failure in the future

RE: Complaint ID# ***; *** *** Our Service Manager has discussed our customer’s complaint regarding the condensate drain problem Ms*** experienced on Friday July 28th with her Air HandlerWe agree that the issues with the condensate line should have been detected at the time we
performed her spring inspection in February, so we will refund the charges for the work done in February and we will also reimburse Ms*** for the charges made by another contractor to repair the condensate lineWe have inspected and tested the Air handler and the unit is not damaged and does not need to be replaced. We have arranged for a licensed and bonded remodeling contractor to repair the water damage caused from the condensate leak and apologize to Ms*** for the inconvenience she has experienced and agree that the work did not meet our standards. We appreciate that she has worked with us to get the issues resolved and has indicated that she is satisfied with our response to her complaint

Re: Complaint ID# *** *** Goettl provides a Satisfaction Guarantee to every client for the work and services we provideWe regret that Dr*** was dissatisfied with our workOur General Manager has discussed the inconvenience Dr*** experienced and we have issued a full refund for
the amount Mr*** paid ($520.) Dr*** has indicated that this will resolve his complaintWe apologize for the inconvenience Dr*** experienced

The complaint submitted by Mr*** involves a tenant/ownerThe residence has an AC system and an evaporative coolerThe service call on May 13th was to diagnose an intermittent cycling of the coolerThe Technician checked out the system, but was not able to get the system to repeat the
problem described by the tenantThe technician discussed the circumstance with the ownerThe cooler was operating normally when the technician leftThe service call/diagnostic fee charged was $The Company dispatched another technician on July 10th who diagnosed the cooler issue as a damaged thermostat wire on the roof and invoiced $79; and quoted $to make the repair Mr*** declined he repair and alerted the Company that he believed this call should have been considered a recall related to the service call of May 13th and the Company agreed to credit back the $feeComplainant’s proposed settlement is that the Company make an electrical repair that was never contracted or paid for, because “a foot wire replacement is reasonable solution at no cost.” “This is a 1hour or less repair.” Huh? Our Satisfaction Guarantee applies to actual work we are paid to do, not work we quoted, but are not authorized to do As a demonstration of good customer relations, however, we are refunding the May 13th service call fee of $as wellI have included a description of our satisfaction guaranteeIf Mr*** would like to contract the electrical repair with us, we will be happy to do so at our best club member price of $(Mr*** declined to become a club member.) We do not believe the circumstances described above regarding a free repair because it will only take an hour, which we were never contracted or paid to do meets the Revdex.com standards for recorded a complaint. Our Goettl Satisfaction Guarantee: “If within the first two years of completing a job, our customer is not satisfied with the work we were contracted for and paid to do, we will do what is necessary to make it right by correcting any deficiencies, or failing that, refund the amounts paid by the customer for the work and remove any equipment, parts, and/or accessory that were installed as part of the contract.”

I worry that Mr*** may have been played for a fool by an unqualified personOur technician made a proper diagnosis based on the readings he took of Mr***’ system, see picture attached. Yep, we really do take pictures of our workAs is our practice, the Company refunded the
entire amount billed consistent with our Satisfaction Guarantee when he indicated he was unhappy (Mr*** had indicated he would file complaints if he did not receive a refund.) His abuse is unwarrantedI have attached a picture of the diagnostic equipment readings which clearly supports our technician’s diagnosis that the system was low on refrigerant. The Super-Heat” reading (SH) of degrees should have been in the range of 10-degrees for a properly charged system and the “Sub-Cooling reading (SC) is also too low at as it should be in the 9-degree range (see attached articles)Mr*** told us that the other licensed contractor informed him that his “Temperature split” (return air temperature versus discharge air temperature) should be degrees and our adding refrigerant had brought the temperature split on his system to degree rangeIt sure didThat system would work long and hard to maintain the comfort in the home on hot days with a pitiful split of degreesSee article from the “Service Clinic.” The Goettl technician added two pounds of refrigerant which corrected the sub-cooling reading and improved the temperature split and because a leak was not obvious at the time, added dye to the system and scheduled to return on 10/to give the system time to reveal a slow leakMr*** cancelled the follleak check and called another contractorThere is no excuse for any HVAC contractor to be ignorant regarding the appropriate temperature splitWe would be happy to discuss this (as well as super-heat & sub-cooling too) if Mr*** will provide us his other licensed contractor’s contact information

Revdex.com of Central Arizona
March 15th, 2016 Re: complaint #***; *** First let me confirm that Miss*** has never been a customer of Phoenix Peach, LLC DBA Goettl Air ConditioningPhoenix Peach started its operations on December 1st, We have had no business dealings with Miss ***, nor with any condo projects in CaliforniaOur Company did not manufacture, distribute, or install the product she describes. We are aware that the Consumer Product Safety Commission settled a recall on certain models of a furnace manufactured by “Consolidated Furnace” many years ago which were distributed through multiple outlets including another company that marketed Goettl branded products at that time I am surprised that the gas company in California, where the recall occurred, was not able to assist Miss *** with her questions… Miss*** did not say whether she or her homeowner’s association had contacted the builder of her condominium who one would expect would also have information regarding the CPSC recall and settlement The most recent telephone number I am aware of regarding recall assistance for the Consolidated Furnace is ###-###-#### Clearly, Miss*** has no standing to be filing any complaints against this Arizona Company with the Revdex.com of Central ArizonaPlease remove this complaint from our file Thank you for your assistance in this matterDan B*** Chairman Phoenix Peach, LLC DBA Goettl Air Conditioning ***

Revdex.com of Central Arizona Re: Complaint # ***-C*** MrC*** and the General Manager of the Sunny Plumber have been discussing our client’s concerns regarding the plumbing work done at his home with the goal of resolving his complaintIt appears that it will be about another week for those
discussions to reach a resolution

The general manager also said he may refund the full amount of $1000.Since the work performed proved to be unnecessary, I should be refunded the full amount.Dr***

Hi.Rethis complaint, the manager at goettl said he will refund the remaining $600.He has not done so, but it seems he has decided not to refund $600.Goettl cost me $for work which turned to be unnecessary.As far as I am concerned, this case has not closed.I should not have to pay good money for a company that can not determine what is wrong,and charges for unnecessary and unneeded work.Thanks for your help.*** ***###-###-####

Revdex.com of Central
Arizona April 13, Re: Complaint ID#: *** *** First I apologize for our lack of follregarding Mr*** request for a refund and his disappointment in the service he received. We offer a money back guarantee on our maintenance plans and he should not have had to work this hard to get ItNot an excuse, but I have to mention that our accounting and call center staff have been consumed over the past month with replacing our entire data base and business systems with a new integrated business, accounting, and dispatching system (Service Titan) which when fully implemented will help us avoid the issues Mr*** describesThis failure of our concern handling process is entirely our faultIn addition to the full refund Mr*** has requested, we will also refund the $water conditioning block charge as well as the $diagnostic feeA check in the amount of $will be delivered to him on April 14th, Again I apologize for the inconvenience and frustration he has experienced

We support the Revdex.com and its efforts to resolve complaints between businesses and homeowners. In response to Mr. [redacted]’s dissatisfaction with our work, we have previously refunded the entire amount he was invoiced (our technician was at his residence performing a rejuvenation service on his two systems for over four hours!) We have also offered to discuss our diagnosis with his other contractor with Mr. [redacted]s present. Duct sealing is not a “scam.” It is promoted by all electric utilities and approved by the Arizona Corporation Commission, because a high number of duct systems new and old leak. In support of the Revdex.com’s mission, the Company offers to pay the fees to [redacted] (highly qualified, utility approved duct specialists) to leak test and seal both of Mr. [redacted]’s AC system at his convenience by November 1st (I.e. no charge to Mr. [redacted]s.) If this will bring this complaint to conclusion. In the alternative, we propose a Revdex.com mediation before a jury of our peers.

Yes.  According to our records, Dr. [redacted] has actually paid us $520 via CC which we have already credited back to his CC.  His remaining account balance of $600, our General Manager has agreed to credit out and mark his account paid in full. That process should be accomplished by 3/7/17.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted] has made a negative Revdex.com posting as well as this Revdex.com Complaint.  Which shall I respond to?

Re: Complaint # [redacted]: As Mr. [redacted] has described, our technicians spent many hours over several days to address issues with Mr. [redacted]’s AC system, including reinstalling his indoor unit, upgrading and resealing the metal transition, and replacing several electrical parts.   Mr. [redacted] was invoiced a total of $1120 for the work and made a down payment of $520 via his credit card, which was refunded. The balance remaining on his account was then $600.  Because Mr. [redacted] expressed dissatisfaction with the work, the Company did not collect or process the remaining balance of $600.  As I stated in my last response to Mr. [redacted]’s assertion, we have credited out the $600 balance on his account (which he never paid according to our records) so his account shows a zero balance. Mr. [redacted]’s statement that we have “cost” him $1000 is completely false and commercially disparaging. If you refer back to Mr. [redacted]’s original complaint, his disputed amount then was $500.  Our manager as a gesture of good customer relations agreed to waive all charges for the work, not just the $500 he asked for to resolve his complaint (although the Company had made significant improvements in his installation.)  In addition, the Company offered to reimburse Mr. [redacted] for the charges he actually paid another licensed contractor as well, if he would give us a copy of that invoice showing what repairs were made. Strangely, Mr. [redacted] has not taken us up on that offer… Unless Mr. [redacted] can provide proof that he has paid us the $600 he claims we owe him, we can reach only one conclusion regarding Mr. [redacted]’s motives for continuing to claim we have “cost” him $1000. The legal terms are “unjust enrichment” and “commercial disparagement.” I look forward to having Mr. [redacted] either substantiate his claim regarding the $600 he asserts he paid us, or the Revdex.com close this complaint.