All Weather Heating & Cooling

The system Ms. [redacted] purchased carried the manufacturer’s 5 year limited parts warranty which was registered to Ms. [redacted], the original purchaser of the equipment. Goettl was called by Mr. [redacted]s regarding an issue with this AC system and Goettl diagnosed a defective evaporator coil. After...

receiving Mr. [redacted]’s authorization, Goettl replaced the defective coil with a new coil and replaced the systems refrigerant. Goettl made numerous reductions and honored club membership discounts for the labor and new refrigerant, although Mr. [redacted]s has cancelled his club membership. With travel time and part sourcing the repair took an entire day to complete. Goettl made every accommodation that it could to reduce the cost of the repair, as Mr. [redacted]s has described in his complaint. Goettl does not have any record of Ms. [redacted] equipment warranty being transferred, or registered to Mr. [redacted], which is required by the manufacturer in order for him to be covered under Ms. [redacted]’ parts warranty. Goettl honored the parts warranty anyway. I believe Mr. [redacted]s knows and certainly the Revdex.com does that honoring a warranty does not extend or re-start the warranty over.  I.e. the replacement of the alternator on a vehicle with a 75,000 mile warranty does not restart the 75,000 mile warranty... and of course the Company is not authorized by any manufacturer to modify or extend the term of a manufacturer’s warranty in any way.  I certainly understand why Mr. [redacted] would be upset with the failure of the coil on a few year old system. Goettl provides a two year labor and parts warranty on this repair. We are confident in the quality of the work of our technicians.  In this case, in consideration of Mr. [redacted]’s inconvenience and aggravation, Goettl offers to double that and extend to Mr. [redacted]’s a parts and labor warranty on the new coil and associated labor for four years from the date of the replacement of the defective coil at no charge, if that will resolve his complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and do not wish for the company to refund the payment.  I only wanted to know which company was not being honest and the Goettl technician had encouraged me to write positive comments on [redacted] because "his boss was not understanding why they were getting so many bad reviews."  That further added to my concern about why I was never shown or given the part that was supposedly removed.  Also, something mentioned in the response was also accurate and leads me to believe the other company had not repaired the unit properly.   I will not mention my concern with Goettl being trustworthy to any of my friends and consider this complaint resolved.  Thank you for responding and giving me the information I needed to make a proper judgment.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have honored our satisfaction guarantee at the request of this customer regarding the work and have agreed to the compensation amount the customer has requested. We appreciate the Ms. [redacted] cooperation in helping us bring this to resolution. Our customer has indicated to us that this resolves...

her complaint.

I completely disagree with those comments. The goettl tech also told me that the system should be running at 10 degrees and then he overcharged it to 22. The new tech said that this would cause damage to the system down the road. Also the new tech found no evidence that the goettl tech added any dye other than dripping it all over the ground near the air conditioner. The goettl tech also said he detected cold air in the attic and said there might be a leak. He then referred me to lee heating and cooling that would charge me 300 to find and repair the leak. The new tech went up to attic and found no evidence of any leaks other than two test holes made by goettl tech that were not covered back up. I completely trust my new company and do not trust goettl in any way. They will never be allowed on my property again. They are nothing but scam artists.